Company information:
Nissan Canada Inc. & Oakwood Nissan
Saskatoon, Saskatchewan
Canada
I purchased a new 2004 Nissan Titan truck (Vin.#1N6AA06B94N593345) from Oakwood Nissan in Saskatoon in October, 2004. I purchased extended warranty for this truck as I was concerned with it being the first model year, the first foray for Nissan into the large truck market and the numerous accessories the truck hosted.
I am writing this email/letter as I've grown increasingly more frustrated with Nissan's lack of caring for their customers and the Nissan vehicles they build and sell.
This has been the poorest vehicle I have ever owned. I will add that I have owned about 15 mostly new vehicles over the past 30 years.
The first problem I encountered was the first year I owned this vehicle. Something was rattling inside the drivers and passenger doors. After 5 trips to Oakwood Nissan the problem was dampened by 'glueing' the window track. This has since let go in the drivers door but its off warranty and not Nissans problem they claim.
The second problem I had with this truck was a thumping in the tires before the truck had 30, 000kms. Oakwood Nissan analyzed the problem and believed it was my fault for not having a wheel alignment performed before 24, 000kms. Oakwood wanted me to allow them to put on 4 new tires at my expense along with a wheel alignment of course. I declined and went to the nearest KAL tire and had a wheel alignment performed and a balance. Turns out, the alignment was fine but the balance wasn't good. That would mean a poor balance was done at the factory. I contacted Nissan Canada customer service but I only wasted my time.
At about 55, 000kms, I had the tires replaced. KAL tire noted that the brakes had a judder in them on a subsequent test drive. I took the truck back to Oakwood Nissan service. Sure enough, there was a problem with the brakes. As it happens, there had been a problem with these rotors warping and Nissan had extended the warranty from 3 years, 60, 000kms to 3 years, 100, 000kms. I was at 4 years, 55, 000kms. You guessed it, my problem.
Yet another problem I had with the truck is an oil leak near the back of the transmission. Luckily, my extended warranty covers such items. I made an appointment 8 days ago at Oakwood for have the truck in at 08:00 to have this problem checked as well as any outstanding service bulletins. I had the truck in by 07:30 and was told it wouldn't be ready until between 14:30 to 15:00. I told the service manager that I needed the truck for a 14:00 appointment and he said he would 'try his best.' I arrived at 14:45 and they hadn't even got the truck in yet. I believe this was intentional!!
I don't expect any compensation from Nissan. I only hope Nissan would begin to take responsibility for their poor customer service. As mentioned earlier, I believe that I am now being intentionally targeted to not get work completed. With this letter, I know it won't get any better but I won't be intimidated.
I will have to put up with the problems this vehicle presents for another 1 1/2 yrs. and then move on to something other than a Nissan truck. I only wish this truck was half the vehicle that my wife's Infiniti EX 35 has shown to be.
