Nissan
reviews and complaints

I came to this dealership on Thursday to have my car serviced. First i asked for a loaner car for the time (as i was told i would get one when ever the car was being brought for service) and was told their were none available. After asking for a manager, all of a sudden theirs a loaner car available for me, I deeply appreciate the managements concerns and actions taken. Mind you i was looking forward to coming back and purchase the new sentra or altima for my mother over the weekend. When i bring this loaner car back after driving 50 miles, they noticed a little scratch on the car which i had not seen when taking the vehicle nor i would have pointed out and charged me $125 for the scratch, and this was not done by me. I was really upset about this matter especially after i had just purchased a brand new 2012 Maxima for my self was going to come back to get another car from this dealership over labor day weekend. The rental manager insisted he was perfect at his job and he had made no mistake when handing me the vehicle with 4, 000 miles ran on. If some one can reach out to me and explain why i was charged especially after being a loyal customer and wanting to return to purchase another vehicle, i will be glad to repair this situation as i look to have Great neck Nissan as my preferred dealer and wont have to go to those lousy people at Star Nissan or Hillside Nissan where ever. Until then, I am very upset about this incident as no damage was done in the 3 hours i had rented the loaner vehicle.

Beware...of this dealership group. Owners promise their employees a lot work them a lot, lie to them. No demo's, tell them lease or buy from them cause they will get an expense check each month. Not true.. they also do not tell or mention employees entitled to a Nissan discount on auto.. if you are an honest, hard working and give yr blood to this company, they use lie and let go and make empty promises about owed pay, expense checks never received and, etc..they do not care if you did a good job or if you have a family or dependants disabled or not.. oh, if you are promised vacation they will let you go day you start it or if medical reason to take it the same heartless.. if they can treat good employs like this then how will they treat a customer.. if you want customers to come back then you need good employees that are treated and respected professional for the long term not fly ny night ..non caring chain wearing unprofessional people and also to have the manager Jr and owner not car when employees buy cars to get rebates or not to be forced into a car cause buy, you are hear forever, what are you worried about I pay for it.. a few payments made not one expense check.. family important so you give yr blood and get staves in the back... I am a relative of an employee promised many things including they promised not to let him go cause he did his job, but because no back bones in other owners and an some employees not doing their jobs but their guys.. well we will move you.. then again more lies now no move and still waiting for money..I do hope Joe does right by him or we will help with all we have to make sure no one ever a customer or employee put in spot cause of lies, deception, and you know... Shame on you Joe for hurting a man and his family for being a hard worker ...how do you sleep at night...beware...if he plans on treating employees this way how will he expect to treat you a customer...really thought from my relative Joe wanted to turn things around, treat customers better respected and improve csi and make money.. guess he enjoys not too..

I bought a Nissan Rogue in 2010. I brought the price list from EDMUND.COM and asked them to give me a car price as what it says.
The Manager agreed and he offered me monthly payment of $536 for
5 years which I thoght that it's resonable price. I purchased it.
It's my mistake that I didn't see the Contract saying 72 payments (6 years) but simply I trusted the guy...
I disvocered the fraud 9 months later that I purchased the car and went there with the contract. I was just told that he doesn't remember what he offered and I don't have any proof that he gave me a monthly quotation for 5 years...

I had a similar experience with Jim Castelli that guy is a total [censor]. Last year during the cash for clunkers program I purchased a nissan altima coupe. Jim Castelli said that I will get the $4, 500 back for my clunker trade in when the dealership got the $4, 500 reimbursed from the government. After one week I found out that I was supposed to get the $4, 500 taken off right away but when I confronted him about this he said that there was no record of me ever turning in a cash for clunker vehicle and that I was never owed $4, 500. Pissed off I went to the Better Business Burro and got a lawyer, when they got the call from my lawyer Jim Castelli said that he had misplaced my records and gave me my $4, 500 the next day. Jim Castelli is a true dirt bag and I will never buy a nissan from Great Neck Nissan as long as I live.

I can't beleive that actually happened at Great Neck Nissan! The Manager's name is Junior, I don't think Jim Castelli works there anymore. They must have fired him due to these types of practices. I was treated with courtesy and understanding. They answered all my questions knowledgable and gave me a test drive without any pressure.

Well I guess all of this got the Nissan dealer to fire Mr. Castelli so he is no longer there Who knows maybe they are a good dealership after all.

In reply to gentleman from Northport-scrammed by G.N. Nissan 3/3/10
u posted "I hope a lot of people see this review and realize that Nissan of Great Neck is not a good place to do business"

So sorry of your bad story there & thanks to warn us heads up before entering the 'Dragon's mouth & make our blood steam up'.

Also saw James C. of LIC, NY 's on Yelp's review
"A very disappointing experience at Beiner Audi on 2/19/09 test drive story."

Shame on those horrible people & the ones all over this country's scamming act, may they all be radon in hell for 6 generations... har!

PT in Queens as looking for a better used small-auto car on 3/13/2010 good day to all

I bought a repo'd truck from Trophy Nissan in Mesquite, TX. After taking possession of the truck 2 weeks later found out the bank that owned the repo some how needed the vehicle back but they lied about it. Don't trust Trophy. Avoid them at all cost! I'll see them in court.

just put this way most of these people cant buy

Well where do i begin? I was Referred to see a salesmen to get a car from Trophy Nissan it was less than two hrs when the paperwk work was done and going through the finance dept and everything so they gave me a 2011 nissan versa let me go home with the car had it for like two weeks and the salemen called like on a thurs and asked for another proof of income that i receive every month so i said i could get it as soon a s they fax it. Well while waiting come monday the saleman asked me to come in so they can go through some paperwork with me i get there he is all shaky and nervous and asked me do i have a co signer when i had told the dummy all along i dont want one so he said some days ago i should have it approved as long as they get the paperwork he dont see why not so here he tells me (mind you i am suppose to be there for paperwork) they need the car back until they get it. i was so pissed because being the lying saleman he is all he wanted was the car there were no paperwork and basically he lied. He said soon as we get that form everything should be good and you can come get the car. I had the paperwork the next day i went and got the paperwork for my other source of income. Ok so now im waiting on a call from the saleman no call so i called to see whats goin on No answer from the saleman, the manager said he would call me back when he get an answer he never called back so i caled to talk to the manager that is over him they gave me the run around so i called the finance manager he said i need to talk to the saleman i found that pretty funny Wow! eing that i ohave a trade in my dealership called mind you my car was in the new car dept they said it was in the used car and when they transferred her to the used car dept they said they did not have my file so she asked to talk to a manager they had her on hold for a long time and came back and said the manager was not there could she call tomorrow and for my dealership to think they were bull crapping they called me and said go somewhere else i recommend nobody do business with trophy nissan they are liars and they bullcrap the whole time i feel bad for anybody who have went through what i have been through i am angry and im not satisfied take that damn best customer service sign down because thats even a lie!

I bought 2 cars from trophy nissan just recently and let me tell you i will never buy a car there again ! my story is i traded my daughters 2007 mustang because she wanted a car with better gas milage, we repeatly told them before u sell my mustang i want the alarm system back, i went thru several people, ! to make a long story short i was told the car was sold with my alarm system and then i was told the car was stolen from their lot they said we need a receipt for the alarms system so i could get a full refund!its been 4 months and i was promised several times the corporate has mailed me out a check, after waiting for 4 months and stilll waiting the manager calls me and tells me they lost the receipts and i need to show prove again on the cost of the alarm system!, i got so angry and left... penny

My wife bought a car from and the finance department lied about what they were selling us . We showed up for our prepaid maintenance and we were told there was none. They don't return our calls which is unbelievable.

I've got one for you... Nissan of McKinney Body Shop Nightmare - My retired mother was visiting from Oklahoma and had her new 5 month old Nissan Altima damaged by the hail storm that hit the metroplex in April 2011. It is now October 14th and she still does not have her car back. Nissan of McKinney has now had the car longer than she has owned it ! She has been promised several times over the course of the 5 months that the car would be ready, though each and every time the promise date has turned into "it will be ready next Friday." We actually picked the car up at one point because it was "finished" and could not believe the horrible condition it was still in...runs in the paint, paint bubbles, trim hanging off the car and the list goes on and on for two pages. Too many pictures to post. Having said all this and to add to the frustration, this dealership has been unprofessional and down right rude from top to bottom. I see in an earlier post above from the owner / GM Chris Godwin giving his phone number to resolve complaints...big waste of time.

And Preston sold me the Nissan sentra 2007 and lied about the entire deal with the help of mike in finance of course not even 2weeks ago I have never been treated more poorly if u really want to resolve this issue ur sales guy Preston knows exactly who I am. I can only assume u take responsibility for ur sales guys and what they are doing since it is your company how very sad god gave u that company and ur slapping him in the face with all the shady lies

I tried several times to contact u and Tracy and Vincent would not let that happen I was lied to several times and sold a lemon!I may look stupid but am a hairdresser in Allen and live in McKinney which simply means I live near ur business and have a big mouth if they hadn't lied to me and intimidated me it wouldnt be so bad I am extremely disappointed in your staff and if u are a smart business owner u already know ur staffs very shady but the truth will come out in the end won't it

hello i live in the Caribbean .i buy a nissan frontier 2006 ax diesel. from our local dueler sint martin cars from the first service i told them i see oil in the air filter .told me is the pvc and it tock them all most a year to change it .it county new still passing they oil in the air filer.they change it agen i went over and over with the same problem . spoke the management then they make pay a part of the overhaul. they accept that truck have problem.they keep the truck for over 2 mounts in the service center.when i go over to them thay cant find the parts and one set of lies from management .after i got truck back before the warranty on the overhaul was up .the truck .all of the oil in the engine all most burned out.the engine all most broke .i spoke to management agen they keep running me around and after tell me i have to buy a short block for 9000 usd told them thy are crazy.i told them thy no of the problem before the warranty was up .and they refuse to fix it, every time go over the sevice center no one cant tell me eney thing and have hold on like i am a j...if you can help solve this problem with out a fit . my email dionromney@hotmail.com tel [protected] or [protected] cel and still have to pay the bank for the truck and they want rip me off nissan is a rip off dont buy none . want to get the mail of the ceo of nissan plz, can some send it to me .and i did pass my 100.000 mills yet

My wife called on Saturday 2-9-13 to confirm that they had a 2013 Armada for us to test drive on Sunday at 12 pm. After getting a babysitter and driving 1/2 hour to the dealer we were told that the truck was not there and they were bringing it from the storage lot at Belmont Race Track and it would be there in a few minutes. (Disappointment #1) We were slightly disappointed as they stated they had the truck "on the lot and ready" when we called however we chose to use this time to price first and drive second. After spending an hour with the salesmen I asked if the truck was there yet and he stated it was not so I then asked for him to call and see where it was since it had been over an hour already. (Disappointment #2) When he came back to us after we waited another 15-20 minutes he stated that the truck was buried in the snow behind 2 others and we would need to wait until they dug out the other cars. (Disappointment #3) Now I understand that we just received a foot of snow on Friday but then why did they tell us the truck was there when it was not and why didn't they call to check on its arrival when we got there and not after wasting over an hour of our time. If they would have told us when we got there we would have gone down to GMC and tested the other choice of truck and then came back to Nissan when the truck was there. (Disappointment #4) This whole experience was poor from the very start and I am a responsible person but one oversight on their part led to another and another until I just wanted to leave. What a loss for this dealership as I was ready to pay cash and had no money owned on my trade in. It would have been an easy sale if they handled it properly. The icing on the cake of horrible customer service was that the dealership didn't even call us after the fact to try to make amends and salvage the sale or at the very least apologize for wasting my time and the money I spent on the babysitter. (Disappointment #5 & 6)

Salesmans are xtremly pushy..managers are a also especially frank..pdi manager is a racist valet service is horrible..and the used car dealer manager sally is another racist redneck.and shes ###in the boss behind the boss' wife.these people is a discrase

Went to Bud Shell's Auto World in Cape Girardeau, MO in 2003 looking for a good used car. First the salesman was not only obnoxious, but insisted I go in and fill out paperwork BEFORE
I had finished looking over the car that I was interested in or even been able to test drive! I check out everything; fluids, the "blow-by" from the muffler for evidence of engine trouble, how it runs, the ac/heater, stereo, etc. He kept turning the car off while I was still checking things telling me I needed to go in and fill out papers. My daughter, friend and I left to look at a dealership down the road. We returned an hour or so later, hoping to be with someone else.
He "greeted" us again. When we went inside to request another person, the first man followed me around begging me to tell him what he had done wrong... we finally decided on a vehicle, went inside to talk with a man I had dealt with before...the young woman who did the financial checking for being able to buy in payments took my information. She returned some 15-20 minutes later with nothing. We left and were abel to buy a car by a different avenue, same day. I got a letter in the mail from Trans-Union informing me that my credit had been accessed excessively on that day, ruining it horribly. The young woman from Bud Shell had accessed my credit over 15 times, 13 were without my permission, as I had asked her to do it twice. I called Bud Shell and she informed me sarcastically and haughtily that once she had my SSN she could do as she pleased with it! I never was able to talk with her boss and I was so infuriated I dared not go in person. Am STILL messed up with this and then another situation that added to that two years later! She always told me that her boss was either outside on the lot or, gone to lunch. I called at all different hours to no avail!

I brought my car in for a service this Tuesday and they had to check a clutch fluid leak. Tuesday afternoon, Helen from the services department notified me that in fact that there was another leak and had to replace the gasket cover before they could have a look at the clutch fluid leak. I gave them the go-ahead after Helen promised the car will be ready Wednesday. Wednesday at 16:00 I gave them a call, because I haven't heard from them all day, and apparently the part wasn't delivered in the morning as expected and the car is not going to be ready. Nobody told me and had to make other transportation arrangements. I live in Hartbeespoort dam, so it's quite a struggle for me already to get back and forth to Centurion every day. I had to get a rental car because Nissan could not help with my transportation issue. Thursday afternoon I had to call Nissan again because I haven't heard anything from them and here they told me the car is almost ready for pick up, after which Helen has no idea about the clutch fluid leak. She told she would come back to me about the leak, after which I had to phone her again after an hour and a half. The was the worst service I have ever had!

Kim Hanover at Nissan Endicott are running a real racket in Pompano. THey buy cars at wholesale from people who unknowingly walk into their dealership, then sell the cars on Ebay and through Craigslist as an individual. It's been going on for years an no one knows why the D.M.V. Allows it. The website they use is: Fushis Unlimited: http://www.fuschisunlimited.com/gems_for_sale.html Kim sold me a Gem, I asked to buy from the dealership but she said by it cash from me instead, which I did, then she asked for a tip ($300), then she sold me a Gem elctric vehicle at retail and never stood behind teh product. I've sunk thousands into the car. This is truly a DMV issue. Endicott should have thier dealer license revoked and Kim Hanover should go to Jail for Multiple Fraud Counts! I will be suing them personally, so if anyone else has fallen victim to Kim and her folks at Endicott, please post here! She has taken perfectly good chargers out of my Gems and made me buy new ones when it was only a blown fuse! Ya, that's right $800 for a $1.00 fuse - Scammers at Endicott. I wish Gem coporate and Nissan new what they were up to... Kim Hanover is a scammer, she has only one type of battery to sell to people who wants lead acid for their Gems, Interstates! Which are NOT ALLOWED by Gem Corporate, but this Gem dealer doesn't care!

Went in with ad flier received in the mail. The flier had two items that turned out to be LIES from these slime balls that don't deserve to stay in business. There was a "voucher" for $2, 387 in the flier that was to be a discount off the price of a selected vehicle. There was also an statement that "All trade ins will be guaranteed to be the NADA price" I have a 2007 Lincoln Town Car that I wanted to trade for a Cadillac CTS. First they had to be hounded several times with the simple question that wasn't answered "what is the price". I had checked out the internet price on the vehicle at home before I left, found it to be $29, 887. When I finally got an answer from my "sales"man Quentin, he had stated the car would be $29, 600 after the discount. I pointed out that he had already agreed to the internet price, less the "voucher". That didn't seem to matter, however he went back and came up with $27, XXX after he applied the voucher. When it came to valuing my trade, this is where the rats turned to skunks. I had also checked the NADA book for my car, its miles, features, etc. and came up with $16, 000-$18, 000 range, according to the book. These skunks came back with $11, 000 for a clean, prime condition trade that I was told was obtained by the buy price from the auction house. They didn't honor the advertised guarantee to value the trade at NADA value. I countered with $16, 000 and that's when dufus (big fat ugly manager) got in the game and told me Quentin had misquoted the price, it was either the internet price or the full list price, less the "voucher" no where on the "voucher" was stated either directly or on footnotes about any restrictions of said discounts. BFUM told me they wouldn't budge from the insulting, low ball trade offer and to add back the $2, 387 that I was misquoted, that new number would be the price. I told him that was an insult and the dip-### still didn't get that he works for one of THE WORST SHEISTER DEALERS IN TEXAS! I had to ORDER him "GET MY KEYS - I"M OUTTA HERE" Why does the Texas Attorney General and the manufacturers allow this HELL HOLE to stay in "Bidness"? Only a total idiot would complete a deal here -

I found a used 2011 Cube at this dealer that was priced right with only 1, 400 miles. The salesman and I reached an agreed price over the phone $15, 995). I agreed to a downpayment on a credit card to hold the car till Friday 8/12. I asked for an buyer's agreement then on Aug 9, 2011. Didn't get it. That was Tues. Wed I asked again.The salesman was off so the salesmanager said he'd take care of it right away. Didn't. Thursday at the credit union I called again to the salesmanager for an agreement. An hour later, I finally received a fax showing an agreed price plus $499 for an "environmental mist technology". Do I see scam here? I called the manager and he insisted they add this to all cars. Not in my deal with the salesman however. The manger said that he didn't have to sell me the car and would refund my down money. This was overheard by the credit union person. $1, 000 by the way. Many calls later, still no refund

First off, i have been a certified class a mechanic since 1967, plus certified. / licensed master industrial millwright, certified / licensed master electrician. / certified unlimited welding / welder, fcc 1st class engineer, and many other certifications, i am now retired, age 73... Cars have always been my hobby, i got my first car (Model t ford) at age 10, took it all apart, re assembled it and it ran just fine, been haveing fun that way ever since... I began to notice more and more newer cars with blown head gaskets, then i looked into it, was unseemly.

These goofy automakers got together and in about 1985 began to use "stretchy" head bolts to save money, that is when this current problem began.

I get cars free, good ones that have some little problem that i repair easily and drive anoher 200 thousand or more...

Then i got a freebie 2002 focus, blown engine, i l0oked into getting an engine, forget it, all single cam focus and others blow and you cannot find one anywhere, only the dual cam ones hold up a while

Then i looked into why all these nice cars are blowing engines, horrers, horrers, the manufacturers are using head bolts that stretch and let go...

Only one way out of that one, you must get industrial allen bolts, and replace the stretchy bolts before they let go, not cheap but cheaper than an engine rebuild, allen bolts are grade 10.9 and the lousy ones in your engine are grade 5.9 or so, they cannot last... The allens never stretch

I will try to get ralph nader to look into this rip off

Trusting the latest technology of Japan, we bought a Nissan Sunny-D2-XV car on 30th August, 2012 from Central Nissan (Pride Cars Pvt. Ltd.), Ahmedabad.
1. Our local service center Pride Cars Pvt Ltd (Central Nissan) had charged us with rs 42, 310 within 14 months from the purchase of new car for one or other reason of service or maintenance and this charged amount is too high to be paid.
2. Clutch assembly of our car was changed due to some technical fault and then, in spite of being in warranty period we were charged with rs 17, 349 for this. Within such a short period after buying a new car, it is much hard to believe that the clutch assembly gets damaged. The materials used in it, its design, its fitting and its proper maintenance are not done correctly so this problem is assumed to have occurred.
3. Several times we made complaint by phone, e-mail and even post but still we had not yet received any type of proper reply from the concerned person/company/agency/department of Nissan.

I have bought a car from Coggin Nissan Atlantic. I talked a lot with their manager. He seemed like a very serious and competent worker. He told that my car is in a very good condition and he can sell it to me for only $2800. After two months I counted money I sent on repair - $2000. Fraud!

Service Manager took advantage of my wife. air fuel ratio sensor OBDII code came up...wanted $689 to replace. Price from Dealer for part $289, Service $ 400. total $689

DENSO(OEM Nissan Part) $94.00
Took me under five minutes! to replace Air fuel ratio sensor is just like a spark plug with an attached wire. If the dealer charged $125/hr labor charge should have been under $250...CROOKS.

I called Jones Junction Service Manager Chuck S...after reviewing the charges, he said flat out..we no longer want your business...let me translate: we don't want smart informed customers, we believe most people in Bel Air are stupid idiots we can charge almost $700 to, for a $250 job...and they happily pay up.

The Nissan Service manager felt bold enough to send me away denying his Boss, Larry Jones, the opportunity to sell me twop new vehicles every three years (that's my average car purchase frequency). The service manager did not care if I contacted his boss and told him...indicative that Jones Junction doesn't care on lick about you... they believe you are stupid and like you to remain stupid. Criminal!

After my first accident I would have to say that my insurance company did a great job in getting me the money for my vehicle, and that the amount was fair.
My complaint is about the Nissan Finance department in Mississauga, I was I have to send them the full cheque(only half was due to them) and wait two weeks for them to send me the rest of the money.
After talking to 3 people and a manager I got no where, I could not pay them off, I could not go to a Nissan dealership or there office with the cheque from insurance.
I have to wait two weeks, not including post delivery time for them to process my money and issue me my cheque, which means I have to rent a car for two weeks at least.
Even though for 3.5 years every single finance payment for my car was paid on time in full, somehow they feel justified in there holding up of my money, no questions asked, no apologies.
Would never finance through them again, and they just don't care, not concerned at all.

I purchased a 2008 silverado from daves nissan jackson dealership in oct 2011, 4 months after purchasing the truck I found out that the rear driverside axle was bent, 12 out of 24 of the wheel lugs were stripped out, the front axle is leaking fluid, the engine oil pan is leaking, and now the rear wheel well is starting to rust really bad. I have contacted the service department numerous times about these issues and have gotten the run around, the problems listed above existed when I purchased the truck and were not made known at the sale, this truck was not safe to drive or even road worthy when I purchased it, I have contacted the State Of Michigan and filed a complaint.

I feel bad for you. A simliar incident happened to me too. I had taken my nissan versa to nissan for airport road for my service. It was my first time in that service centre .The odometer was 24000km. I specifically mentioned to the customer service agent that I need only an oil change and nothing extra. So he asked whether my car was 24000 . I never in my wildest dreams though there was a hidden meaning in that phrase. He made me sign a paper which they mentioned oil change and some inspections but NO price or charge was mentioned on them . Therefore again I specifically told him that I only need an oil change and he said that all the others are included in it. Since there was not price on the paper I signed it.
Since I was at work later, I send my friend to collect the car. This specific NISSAN AIRPORT ROAD charged me an unbeleivable amount of $356. I asked them why it is so expensive and they said I signed the paper for 24000km. Now in their language 24K service means they will change the oil and filter then inspect some minute things and charge the consumer with a ridiculous price. They did not even mention an estimate of how much it would cost me. Since it was my first time, the person who assisted me knew that I was not aware of the price, and he used that opportunity to squeeze me. I only have a part time job and it was a big amount for me to pay.
Never ever visit Nissan Airport Road (queen and airport). They will cheat you for sure. If you do please make sure whatever you sign and specifically ask them how much it will cost and sign the paper which has listed the price on them.. I hope this will never happen to anyone.
What happened is consumer right violation.
From
Joby John George
jobygeorge123@hotmail.com

On Sunday, January 8, the Rogue went on fire while parked. It was completely destroyed.

I came on this site to see if anyone had complaints about the car I drive. I think you guys have purchased some bad makes of the car. I have the 2012 Nissan Rouge special edition and I use my car to do Roadside assistance so I put about 1000 miles a month on it. I have been doing this for a little over a year and I am currently up to 3100 miles. I have not had a problem yet with this car. I think its great on gas, and tough. My only issue is the tires they give you are not all that. Maybe I just caught a good make. Sorry you guys had issues with your Rouges. I have to give the car 4 stars.

Hi,

I purchased a Nissan Rogue SL AWD in October of 2007. The problems I have been having are:

Gas gauge not accurately recording

Temperature is in-accurate - they say you have to drive the car for it to record the correct temperature. I drove it to the dealer - 20 minutes - and the gauge did not change from the morning reading at 7am. It stayed on 49 degrees and I went there at 9am.

The worse thing is that I cannot open the door in the morning. The remote does not work, and neither does the button on the handle. I have to open the car with the key and sometimes also use the key to start the ignition.

Has anyone else had the same problems?

I THINK NISSAN HAS A WORLD POLICY TO NOT RETURN CALLS TO UNSATISFIED CUSTOMERS, BECAUSE THE SAME THING HAPPEN TO ME IN MEXICO CITY