Complaint Rating:

Around the end of july, i had filed a complaint with BBB about nicor gas because I paid a huge gas bill last nov.to get our gas back on.Hoping to get back on track with our bills, nicor had never sent us a gas bill after we paid in full. We had called numerous times wanting to know where our bills are because we didnt want want to get behind again.We finally get one in April . Here we are back with another high bill.Finally after turning them into the BBB, we get a payment plan. They said dend $200.76 and pay $150.57 plus current bill and I agreed to that. I told them i needed a couple of weeks to get the amount to send to them.All was agreed.So I send them 2 money orders at once, 2 wks later. Now they're saying they shut our gas off because I was late with the $200.76. they said the date due was Aug. 8th, when it should have been the 14th and of course they dont have any record of that, but that was made at the time we were dealing with the BBB, gas company and my self. Now they want $465.68 to get this gas turned back on.I dont have that kind of money laying around, so i'm asking to get this gas turned on immediately and get back on our payment arrangement that we agreed to.I'm doing my part they didnt do theirs.Nicor is the only people we have problems with. thank you for any help you can give us... Respectfully, Susan Stichter