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4.4 334 Reviews

Newegg Complaints Summary

132 Resolved
38 Unresolved
Our verdict: You can expect a very good level of service from Newegg. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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2:50 pm EST
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Newegg waiting over 2 months for refund

On Black Friday 2015 we ordered $1, 100.00 in computer parts to build a new system for our son in college. They shipped via UPS who in left this package on our front porch and no one home. The package was stolen. We contacted Newegg and they contacted UPS to do an investigation, which 3 days before xmas was still not resolved. I got very impatient and tried to get this resolved so to have the gift for x-mas, One of their customer service members talked me into doing a whole new order (which I paid an additional $1, 100.00 for; they in turn paid for 2 day shipping to have this under the xmas tree). They told me that once UPS would complete their investigation, they will refund the money. Too bad it was NOT THAT EASY.

The Newegg person then sent this shipment to a totally different address even AFTER they confirmed my mailing address. I managed to get that money refunded, but the initial shipment made in Nov. they were dragging their heals.

Needless to say our son never got his x-mas gift. It is now Feb and this issue still has not been resolved. They refuse to send new parts or refund our money because according to UPS they "delivered the package to the correct address, and therefore will not cover the cost."

Newegg then decided not to refund my money nor ship out the computer parts, They claimed that the 2nd shipment they made and refunded cuz they shipped to wrong address was the refund, and therefore the issue was resolved. They were not even considering the fact of the initial shipment from Nov. They seem to think that initial $1100. was a present to them I guess.

Now Newegg claims after 2 months that they want to see a Police report. Sure why not report something stolen 2 months after the fact. After forwarding this police report, and now DEMANDING money refunded, I am still waiting for their reply. I went to the bank to dispute charges as well to get my money returned.

I don't care if I have to pay 4 times as much for computer parts by shopping somewhere else; I will NEVER buy anything from Newegg again. After this great experience they can kiss my ###! SHOP AT TIGER DIRECT instead. Never had issues with Tiger Direct.

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Newegg customer service

By far this company has the worst customer service, and support staff I have ever encountered. False advertisement, shipping issues, customer service phone wait time extremely to long, return policy and rebate system a complete mess. In the future, I will not be purchasing anything from this company, and would rather pay the extra money to take my business elsewhere.

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3:02 pm EST
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Newegg ip camera set

I Ordered a set of IP cameras with no hard drive which was sold separate. Received cameras with a defective ac adapter not suitable for U.S. Applications and instructions that are absolutely useless. The 500 GB hard drive has never arrived. After going through their Customer service, nothing has been resolved, I am now getting excuses and the run around from the third world China manufacturer, the third worldTom Top middle man and now Newegg. Its a huge circle of passing the buck. My first clue should have been the fact they collect no sales tax, so far one department wants to refer the issue all over the globe, the other department wants to differ the matter to other departments and the only response I have really received is that they are very busy and my issue may not get resolved in a timely manner. I will probably need to resolve this matter through the Master Card protection department. They are a third world ghost company, operating illegally, out of the state of California, Beware of doing business with them.

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Newegg No fraud protection for your credit card at newegg. The thief works there.

Almost $2, 000 charged to my credit card that I used one month ago (October '15) at newegg and to office depot. I believe the thief works at newegg and got all the info from my card and used it or sold it to someone. There is no fraud protection at newegg so I would not deal with them. The card was only a few days old when we used it and it was only used once at newegg.

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Newegg rebate

I never got the rebate for below item. Newegg Coboc iSyncLT8-4-WH White 4inches/10cm Apple MFi Certified 8-Pin lightning to USB cable - Charge and Promotion #62092 Tracking ID#[protected] On June 17th 2015 my rebate submission was completed and according to confirmation email I got I should have got the rebate by Sep 6. But neither I recieved the rebate nor any communication until 24 Sep. And when I contacted customer care number Provided in tracking link below I was told that there is no information of UPC code into system and they could not help me any further on this. But I had sent the completed rebate form with UPC bar code. And there is no way it can be missed in between. And my only mistake was that I did not keep all the documentation saved at my end. And how could anyone save the documents for so long. Now the only response from customer care they cannot help without UPC bar code information.

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Newegg delivery, a horror story

zoomdelivered or boardparadise or whatever their name will be next week did not ship for 7 days even though I had selected 2 day shipping. They only provided a partial order for delivery and not with the tracking information they gave. The order also contained incompatible and incorrect items for my order. Newegg dragged their feed after initial contact of the vendor for a refund. So after getting part of the order delivered I contacted newegg about a refund on the items not shipped as well as the incorrect items sent. I am now going to have to ship the incorrect item back with a 10% restocking fee, shipping paid by myself of course and wait yet another 3 to 5 days for a refund. The marketplace is full of scammers just waiting to take advantage of you and neweggs lax policies on refunds and returns. Avoid at all cost

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Newegg billing verification

Their billing verification is terrible, I've had numerous orders voided because they could not verify my payment information. I tried 4 different credit cards and failed their billing verification. Spent hours on the phone with sales and supervisor to push through a manual purchase but that one failed twice as well. We checked every little detail, address, phone number and everything matches. Not worth my time anymore.

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Newegg return process

Do not discard the original box and packing materials of anything you purchase from newegg. You will not be able to return an item - - even if it arrived doa - - without the stupid box. So keep your box for as long as the warranty with newegg is valid. Use it as a laundry basket, a pet bed, an end table - - whatever you have to do - - because they barely will speak to you once you no longer have all the original packing materials. If you're willing to pay a 25 percent stocking fee (That's $75 in my case) they might, just might, be understanding enough to allow you to return the piece of junk for a partial refund.
Buyer beware - - there are too many other good companies to buy from that are fair in their return policies to get tangled up in newegg's gestapo - style return process.

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Newegg will not honor rebate

I bought an Asus T100 that came with a 50$ rebate. My mom and her husband needed a computer/tablet so she asked me to buy one for them as well. Since they are old and not very computer savvy, they asked that I submit their rebate and they will pay me the difference.

So both rebate were to be sent to my address, but I only get one rebate. Newegg did not honor their second rebate stating that the rebate is being sent to the same address. Are you kidding me! The computers were sent to different addresses (Connecticut and one to Florida). So I told them to send to my parent then and they refuse. We know that Newegg just want to take advantage of their customers. Please don't let Newegg take advantage of you like they did my parent.

Best of luck!

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10:40 pm EST
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Newegg unethical return process

I will never buy at newegg and will tell everyone not to either! They are so unethical in the return process. Can you believe that they change your items to refurbished ones in the return process? Unbelievable!
I bought two iphones on newegg for my parents but later they changed their minds so I need to return the phones. When I got the phones, I contacted the customer service and return the phones at the same day I got it. However, they returned back the phones and said the items are wrong. When I get the phones again, I found that they have changed them to refurbished iphones. How could they do that?!
I contacted the customer service, no response, then I contacted with their manager, who promised me to investigate and contact within two days. However, I never received her email and never got respond with my email! Worst customer service ever!

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10:22 am EST
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Newegg rma return fraud

Newegg.com defrauded me on this RMA return for a ASRock 990FX Extreme9 AM3+ motherboard.
it was defective item it caught on fire 3 times near the frontal connection port.
and nothing was connected to it.
it got fire on 3 boots all in a row...
I told them about in the rma request online and also on the phone when I called them for the shipping label to be emailed to me.
and they got the rma back but sent me a email saying i had missing parts and need to contact them or call them by phone.
so I called them on the phone and they told me the part thats missing is the the motherboard.
and I told them I put the motherboard in the box my self and taped it up 3 times in rows.
and my mother was going shopping and mailed it out for me.
so the motherboard either came missing at their warehouse or by the mailing center.
their trying to defraud me so they don't have to refund me my money back.
so I will contact the FBI fraud office and the BBB and consumer reports and attorney general and whoever else to report this in and press charges against them for it.
and take them to court and sue them for more then what the motherboard is worth !
any one else who's been defrauded by newegg.com can post here and contact me and if you want to join me in taking them to court your welcome to.
sorry for the mistakes I may of made during my video recording.
but I am very up set what they did to me and I be suing them for the stress and crap I been through with them and what they put me through.

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Frustrated Customer n
, US
Dec 20, 2014 12:07 pm EST

Hi Jamie,
Did you get any response/refund from newegg?
I think I'm also being duped by this same newegg.com.
I purchased a laptop for 600$ and they show that the item has been delivered after I filed a claim on their site!
I'll try contacting Google Trusted Stores representative and see if I can get the laptop or my money back.
I wonder if Google just gives the "Trusted Stores" gaurantee to anyone... then it would be a total loss for me :(

Their dishonesty also shown in their policy stating explicitly that they will not accept and/or post any negative reviews about their product and/or their associates!

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6:32 am EDT
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Newegg rebates

Newegg is running a scam with the rebates. They had a $40 rebate on HiSense Tablet, submitted the rebate after 2 months they send a letter back saying that UPC was invalid. How can the UPC be invalid. There is only one UPC label on the box and they asked for original when rebate is submitted. Now they want me to resubmit the UPC. Newegg were good with the rebates never had a problem till recently.
Stay away from NewEgg and their rebates

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Update by NJMale
Sep 23, 2014 3:28 pm EDT

Newegg_Support just sent a mail to wecare@newegg.com with the order #.

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Newegg unethical

I will not do business with this company again! I ordered a large TV from this company along with a wall mount bracket for the TV and a warranty on the TV. It took them 2-3 weeks to send me the TV. When it arrived it was broken. It took them 3-4 weeks to accept the TV back. They had previously agreed to replace it, but after the long processing time there were none of that product left. Despite this, they refused to accept the TV bracket back. It is preposterous to expect me to keep a product (a large TV wall mount bracket) that was purchased along with a much more expensive product of yours (a large TV) and solely for use with that more expensive product based on the fact that your company took 2-3 weeks to ship me defective equipment that I then had to wait 3-4 weeks for your company to process the exchange, especially given the fact that I requested an exchange, not a refund, with the original RMA and which was approved at that time. If Newegg didn't have the product at that time they should have approved a refund, not an exchange, and I could have returned this other product at that time. If they had another TV and sold it after approving the exchange I do not believe my good faith reliance on your company's promises should be held against me. I pointed out that although it may be an exception to NewEgg's policy to accept this return, I think this is the appropriate time to make an exception. They refused. They are considering whether or not they will refund the price of the warranty...I will let you know how that turns out.

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Took care of the problem properly once I posted this on ComplaintsBoard. Refunded money for the mount since they could not sell me the TV any longer.

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Newegg absurd customer service

Newegg has blocked my account of many faithful years for reasons they can not/will not share with me. Newegg Customer Service could not even tell me definitively if they could unblock it for 2 days. The final answer was that the company that blocked it (Newegg) cannot unblock it and that I should create a new account if I want to purchase items.

As a Vice-President of Customer Service for a technology company, I have to say that this is unprofessional, extremely suspicious, and just plain nonsensical. I would seriously reconsider any staff member who took this position with one of our customers.

Making matters worse, the many web posts I have read suggest that this not at all unusual, and that I will most likely be unsuccessful in creating a new account due to duplication of items such as my e-mail address (perhaps I am expected to change that too).

Newegg has ostensibly forced me to find a new supplier.

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8:57 am EDT

Newegg they didn't deliver orders

I bought two signs from www.neweggflash.com and the total price was about $30, but the seller offered discount. After that I paid and got confirmation info. But I didn’t get any info about delivery. After several days I contacted the seller, and he told me that the order was sent and I needed to be patient. I still haven’t received my signs and the seller suddenly stopped to communicate with me. Maybe someone has any idea how to track this seller and return money back, please contact me then or leave a comment. Thanks.

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5:22 pm EDT
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Newegg charged me for "free" game that was overpriced

Newegg said the game was free with my video card order. The video card was defective and I had to send it back. They charged me $15 on my credit card to ship it back then newegg only refunded me $90 on my credit card off the $179.99 because they said I got a "free" game from them. I never even got the game that I didn't want in the first place just a paper promising a game. That sent me to another site to claim my "free" game"then said it wasn't ready for release yet. How can they charge you for something free that wasn't available and hadn't been released yet (After they accepted back the video card). The gift was a piece of paper for a game that wasn't available at the time they accepted the video card back. I got nowhere with newegg customer service on the phone (1 hour wait time). The guy on the other end was unsympathetic and told me I am out $90 for a piece of paper for the game"watch dog". This game sells for $59.99 almost everywhere and they took $89.99 off my refund that should have been $179.99. What a scam. They wanted my dob too! I got a promise to get a game by email through another 3rd party company. What a joke. They made this all confusing and set a trap to steal from people. Buyer beware. Impossible to email them on their website. It isn't even listed there.

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3:31 pm EST
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Newegg rma shipping

A week or so ago I made my own negative comment on another person's Newegg complaint - now that my issue has been resolved by Newegg to my satisfaction I wish to be fair to Newegg and add the whole story.
This is my original complaint to Newegg - I sent it twice on their webpage customer service area:
“I am extremely disappointed by your
level of customer service with my first purchase here - I paid $4.99
shipping for my refurbished laptop to arrive. Since it had problems I
was forced to return it but at the cost of $17.61 for the
RMA. So I have paid a total of $22.60 in order to troubleshoot a laptop
for your company. I am now scheduled to receive a refund for the cost
of the laptop of $900+ because Newegg either could not repair it or
replace it. This entire adventure has cost me
almost 3 weeks of time and I am out an additional $22.60. I request a
full refund for my shipping as well - this is not an acceptable level of
customer service for a purchase with your company. If this request is
not met I will be writing further reviews to
appropriate channels. I would appreciate your help and consideration
concerning this issue.Thank you.
Here is their response:
I apologize for the
trouble this matter has caused you. We always provide a pre-paid
shipping label to return defective items and a full refund is given for
all items returned due to damage, defect or not working. Our website
does not allow to create pre-paid labels, customers need to call us so we can
provide them. I have already requested the refund for the shipping
label to be issued. I also requested the $4.99 to be refunded since it
was a return for a defective item. Please allow 3-5 business days to process. Should you ever need assistance placing
an order or returning an item in the future, please feel free to contact
one of our customer service agents at [protected] and they will be
happy to assist you.
Customer feedback is very important to Newegg as it
can pinpoint areas within our services where improvement is needed.
Your feedback has been forwarded to Customer Service and upper
management for review. Please be assured this matter
will receive the attention it deserves. As our valued customer, our
main goal is to have your complete and total satisfaction.

We thank you for taking the time to contact us so that we were able to address your concerns.

Thank you and have an EGGcellent day!

My purchase amount and all shipping costs have been fully refunded as of yesterday.

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Newegg delayed shipping and terrible customer service

I had elected for 2-day shipping for a computer and peripherals which I needed ASAP for a new employee. My past experiences with NewEgg were usually good and in this case the computer was delivered promptly, but the necessary peripherals were shipped incorrectly (late shipment, from the opposite coast, with ground instead of air delivery) with expected 10 day (!) instead of 10 day delivery.

NewEgg did not respond to multiple customer service e-mails (even though an auto-responder indicated that a response should be expected within 24 hours) until 11 days later when they simply said the package arrived and offered no recompense.

The impact in terms of time wasted and employee morale (the new coworker has since quit; the delays couldn't have helped!) was pretty devastating.

Don't buy from NewEgg.

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Newegg new item came opened and damaged

Bought a new asus sabertooth z87 motherboard from newegg. When this item arrived I found that the item had been opened and accessories opened as well. I called newegg to report this and was asked it I wanted to rma right then. I said let me see if it works but if it doesn't I do not want any problem returning this since it is opened and possible used. I was under time constraint and if it worked I would have been happy to keep it. Well, it didn't boot up and tried to use asus support to figure out what was wrong with it. Asus asked that the ram be exchanged since it wouldn't even go past ram check. Exchanged new ram with new ram and again it would not go past ram check and power up. Decided it wasn't worth exporing a dead board any further and called newegg for return. They said that since I had had it just past 30 days like exchange was only way. Not happy but agreed to this and explained many times that this board was received opened and in disarray. I even reminded them that I called when I received it and asked it be documented to this fact. I was disconnected from chat twice, gi ven a phone number that was already closed to go to for RMA, and generally not a enjoyable or satisfying ordeal.. I decided that I would just RMA the board and wait for another. I took the board apart and noticed that some of the upper Cpu pins looked slightly bent. Now I tried to put the cpu cover back on and it wouldn't fit so just left it off tryig to protect the cpu slot I have built many computers so I am not new to this . AS i chatted back that I noticed that the CPU pins looked bent that's when it got ugly. I was refused RMA at that point. It was deemed I damaged to board. I explained this was supposed to have been a new board and it wasn't. the package was obviously opened and gone thru. I explained that it could have come bent from the get go but they assume it was me. Well I assume it was a used board and that it never worked never booted and was bent when it came. I never even got the cpu to boot check past ram. So Newegg support is saying I damaged the board. I am saying you frauded me by sending me damaged used opened board. from the start and are not willing to back up their mistake. My mistake is being honest and trying to work with them.

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Newegg rebate refused, and then newegg stopped responding

I purchased two tubes of Arctic MX4 thermal paste from NewEgg while they were running a rebate for the full price. I carefully filled out the rebate form and photo copied everything I mailed in. Three months later I received a denial stating something was missing and I would have to resubmit. I called the 800 number listed a couple of times and got a recording asking you to leave your contact information. I did that and received no response. At that point I messaged NewEgg CS and received a reply to please forward the required documents to them and they would pass them on. That weekend I did as requested but received no reply. Three months later I still had not received a rebate or denial, and after e-mailing NewEgg CS two more times I have received NO replies from them.
I might add I have always been happy with NewEgg and their service up to this point, and have spent a fair amount of money on their product, but will be seeking other suppliers for my future purchases due to this poor service incident.

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Newegg Customer Reviews Overview

Newegg is a popular online retailer that specializes in computer hardware and software, electronics, and other tech-related products. With a vast selection of products and competitive prices, Newegg has become a go-to destination for tech enthusiasts and professionals alike.

One of the standout features of Newegg is its user-friendly website, which makes it easy to find and purchase products. Customers can browse by category, brand, price range, and other filters to quickly find what they're looking for. The website also features detailed product descriptions, specifications, and customer reviews, which can help shoppers make informed purchasing decisions.

Newegg is known for its fast and reliable shipping, with many customers reporting that their orders arrived on time or even earlier than expected. The company also offers a variety of shipping options, including free shipping on select items and expedited shipping for an additional fee.

Another positive aspect of Newegg is its customer service. The company has a dedicated support team that can assist customers with any questions or issues they may have. Customers can contact support via phone, email, or live chat, and many reviewers have praised the company's helpful and responsive customer service.

Overall, Newegg has received mostly positive reviews from customers, with many praising the company's selection, prices, shipping, and customer service. While there have been some negative reviews regarding shipping delays or defective products, these seem to be the exception rather than the rule. Overall, Newegg is a reliable and reputable online retailer that offers a wide range of tech products at competitive prices.

Newegg In-depth Review

In Summary: Newegg is a well-established online retailer specializing in computer hardware, electronics, and other tech-related products. With a user-friendly website, a wide range of products, competitive pricing, and a reputation for good customer service, Newegg is a go-to destination for tech enthusiasts and professionals alike.

Website Usability and Design: Newegg's website offers a clean and intuitive design, making it easy for users to navigate and find products. The mobile responsiveness ensures a seamless shopping experience across devices. The search functionality is robust, with filters that help users quickly narrow down their options.

Product Range and Selection: Newegg boasts an extensive selection of electronics, with a particular focus on computer components and gaming gear. They are often among the first to stock the latest technology, and they frequently offer exclusive deals and partnerships with leading brands.

Pricing and Value for Money: Prices on Newegg are competitive when compared with other electronics retailers. They offer regular discounts and promotions, and their price match guarantee provides additional peace of mind for price-conscious shoppers.

Customer Service: Newegg's customer service is generally well-regarded, with multiple support channels available. Their return policy is clear and straightforward, and the website features a section for customer feedback and reviews, which seems to reflect genuine customer experiences.

Shipping and Delivery: Newegg offers a variety of shipping options, with costs that are reasonable. Packaging quality is consistently good, protecting items during transit. Delivery is timely, and tracking information is provided to keep customers informed.

Payment Options and Security: A range of payment methods is accepted, including credit cards, PayPal, and Bitcoin. Financing and credit options are available for larger purchases. Newegg takes data protection seriously, with encryption and security measures in place to protect customer information.

User Experience and Reviews: The site features real customer testimonials, and the reviews appear authentic. Newegg seems to respond to negative feedback, indicating a commitment to customer satisfaction.

Loyalty Programs and Benefits: Newegg offers a rewards program that provides points for purchases, which can be redeemed for discounts on future orders. Member-exclusive offers and referral bonuses are also available, adding value for frequent shoppers.

Technical Support and Services: Warranty information is readily available for products sold. Technical assistance is accessible, and Newegg offers various service packages and extended support options for those who need them.

Community Engagement and Social Media Presence: Newegg maintains an active presence on social media platforms, engaging with customers and the tech community. They participate in community initiatives and events, contributing to a positive brand reputation and influence.

Environmental and Social Responsibility: Newegg demonstrates a commitment to environmental responsibility by offering eco-friendly practices, such as a recycling program for electronics. They also engage in corporate social responsibility initiatives, though specific details are less prominent on their website.

Business Transparency and Ethics: The company upholds clear policies and ethics, with transparency in its operations. Conflict resolution and fairness seem to be integral to their business practices, as evidenced by their customer service efforts.

Innovation and Market Presence: Newegg adapts well to market trends and is known for embracing technological advancements. They have received industry awards and recognition, solidifying their presence in the market as an innovative leader.

Overall Satisfaction and Recommendations: Overall, Newegg is a trustworthy and reliable retailer that offers a comprehensive range of products, competitive pricing, and good customer service. While there are occasional cons, such as out-of-stock items or shipping delays, the pros far outweigh them. Newegg comes highly recommended for those in search of tech products and electronics.

How to file a complaint about Newegg?

Here is a guide on how to file a complaint about Newegg on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Newegg in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Newegg, including key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint about Newegg on ComplaintsBoard.com.

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Newegg contacts

Phone numbers

+31 807 1513900 +1 (800) 390-1119 More phone numbers

Website

www.newegg.com

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