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Call Center Agents
Complaint Rating: 
Company information:
New Mexico Workforce Solutions
Albuquerque, New Mexico
United States
nm.us
First, the phone is frequently down on claim days, and people cannot file their claims at all.
Secondly, they are misinforming people regarding the wait time on hold...being the 5th person in line takes 80 mins.?? I was on hold one day for 3 hrs.
Lastly, the agents are currently misinforming people regarding the status of their Appeals. I have been told for 2 months that just to receive my hearing date would take 6-8 weeks. Everyone I have spoken to all this time has repeated it. Last week, I was told to call back and ask to have someone review my claim if I still haven't received notice of my hearing.
It's been two months, so I called...
The rep (Bernadett) today told me that they are behind 6, 000 claims, and that someone should have called down to the Appeals Dept. and verified the delay time. She then told me that it's actually 16 to 18 weeks before any notice will even be sent to anyone.
The Call Center at New Mexico Workforce Solutions needs to be investigated!
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