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New Horizons Computer Learning Centers

New Horizons Computer Learning Centers review: Unprofessionalism

D
Author of the review
3:37 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Two things to watch out before you sign anything with them:
1. Lunch is not included. The brochure shows that the price is "With Lunch", but in fact, you have to pay for yourself.
2. The deposit can only be used at the end of the year, i.e. June. This means that once you pay the deposit, you're bound for one year. Try some other school/day dare, where you can get your deposit back in 2 weeks or one month advanced notice if you don't like them. How many one year your child have for pre-school?

=======The following is my experience===================
My son would start afternoon session there with lunch via school bus after morning session from other school. It's till the first day that Mrs. Syed told me that the lunch is not included. That is not what she said when I paid the deposit. OK, then I'm bound for one year because the full month deposit can only be used for the last month "tuituion". But then my son was there at 11:45 AM, 15 minutes after their 11:30 am lunch time, he ended up eating the lunch, i.e. banana or biscuit by the playground because most of the kids and the teachers are there. He always came home hungry because he did not have proper lunch during the lunch hour.

We tried for the whole month of March, 2009. But he still did NOT a lunch for the whole month. We tried to use the deposit as tuition for April, 2009. On the morning of4/2/2009, I've received e-mail from Mr. Syed, saying that "...we wont have anybody at the roadside to receive him”. What if I did not check my personal yahoo mail account, a 4-year-old, unable-to-speak child would be left unattended on the roadside. Note that there is a 5-day grace period for the monthly tuition. This endanger-child-welfare, money-oriented behavior really helped us decide not to continue sending him to the school.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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