Complaint Rating:

Company information:
Sears
United States
sears.com

Sears has got to be the worst run company and have the worst customer service department. I purchased a dishwasher from them and have pages and pages of notes to myself on how I arranged for delivery, arranged for installation (separate from delivery), and arranged for repair. The unit was installed incorrectly by their people and now I have to deal with Sears again to have them replace the unit. One department tells me (in an email) that the unit will be replaced and installed on the same day. Installation tells me that the unit will only be delivered and that I have to set up an appointment on another day for installation. All I get from Sears is discussions with people in India and occasionally America. I will NEVER buy anything from them again.