Complaint Rating:

Company information:
Florida
United States

My husband and I live in Japan (military). I needed service for 2 weeks (home for the holidays) and spoke to NetZero reps. I was told it would be no problem . I signed up for a free service but was instructed to give my credit card info. I used this service exactly 3 hours in 1 day and it was horrible. I called to cancel and was told no charges wiould be made to my credit card. Well in January I was charged $9.95-after speaking to several rude people and being placed on hold forever (I was back in Japan and the time difference kills us) I hung up....but a few days later my card was refunded. But then in February to my suprise I was charge $25.00 for a cancellation fee ...for a free service? After talking to 4 people and 45 minutes later I finally spoke with a floor manager who again told me I used this account for 3 hours and I said it sucked...but he did say give him 48 hours and my credit card would not be charged again. I told Mark if it was I would get a lawyer and find more people who have hade the same/similar problems and do a class action suite. We will see if I get charged next month-until then...