Being a trusting consumer, I gave NetZero a try back in November, after a bad experience with Earthlink, who I had costly issues with.
One month's trial according to them, was to be free. Due to extremely poor service I found another ISP here in Reno (Great Basin), so I cancelled before the trial period was over.
Looking over the last 3 month's bank statements, I've been billed $17.94 monthly from NetZero, not to mention a DOUBLE BILLING for April. Today, I called to report and alert them of their error with no satisfaction. After talking with a lady speaking poor English, she could not help and hurriedly transferred to a "billing" line, which never answered, just rang and rang and rang. Of course, she gratuitously made sure I also had the number before she went off line.
These devious tactics, and customer abuses have to be reported, and followed up until resolved, or they become just statistics as long as there are no actions taken. Decent and unsuspecting consumers deserve better treatment than being victims of such a deceptive and devious form of theft.
Personally, being a survivor of recent and multiple life saving heart surgeries, I have little time nor room in my remaining days for such contrived bullshit. For the most part, life is good. Only, THIS type of theft is seemingly epidemic on the internet.
Beginning at the top, not the bottom, I am first reporting NetZero to the FTC (Federal Trade Commission). Once, previously they did contact me regarding an internet scam they were investiating.
Need I say more? CAVEAT EMPTOR