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NetZero Complaints - FRAUD AGAINST CUSTOMERS

Review all NetZero complaints

NetZero
Posted: 2008-12-20 by   BOB GOIN
FRAUD AGAINST CUSTOMERS
Complaint Rating: 50 % with 2 votes
Company information:
NETZERO
United States
NETZERO.COM

I JUST SIGNED UP FOR THEIR SERVICE YESTERDAY. I PHONED THEM WITH A QUESTION ABOUT MY $14.95 PER MONTH SERVICE. THE MAN, WHO WAS FROM INDIA ADDED A BUNCH OF SERVICES ON MY ACCOUNT WITHOUT MY KNOWLEDGE. I HAVE BEEN ALL DAY TRYING TO CANCEL THEM. ALL I GET IS THE RUNAROUND. EVEN MY EMAILS ARE COMING BACK UNDELIVERABLE AND I AM USING THEIR LINKS. I WILL CANCEL MY SERVICE BUT UNFORTUNATELY I USED A DEBIT CARD AND I WILL NOW HAVE TO CANCEL THIS CARD. THIS COMPANY IS COMMITING FRAUD ON A HUGE SCALE.
Comments United States Internet Providers
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NetZero - Unauthorized charge on checking account
NetZero - Unauthorized billing
NetZero - Impossible to cancel
NetZero - Unauthorized Charges, Horrible Customer Service
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NetZero - Terrible service
NetZero - Increasing electronic transfer for payment of account!

Comments

 Sort by: Date | Rating
 122 days ago by   deb 0 Votes
Were you aware that these company/companies cover their mics and laugh at us customers? Something has to be done. I have no idea why they are allowed to rip people off in the first place . CALL FCC and BETTER Business Now.( And why are they based in Georgia USA but they tell you USA cant help you)
 71 days ago by   AMVET guy 0 Votes
Being a trusting consumer, I gave NetZero a try back in November, after a bad experience with Earthlink, who I had costly issues with.

One month's trial according to them, was to be free. Due to extremely poor service I found another ISP here in Reno (Great Basin), so I cancelled before the trial period was over.

Looking over the last 3 month's bank statements, I've been billed $17.94 monthly from NetZero, not to mention a DOUBLE BILLING for April. Today, I called to report and alert them of their error with no satisfaction. After talking with a lady speaking poor English, she could not help and hurriedly transferred to a "billing" line, which never answered, just rang and rang and rang. Of course, she gratuitously made sure I also had the number before she went off line.

These devious tactics, and customer abuses have to be reported, and followed up until resolved, or they become just statistics as long as there are no actions taken. Decent and unsuspecting consumers deserve better treatment than being victims of such a deceptive and devious form of theft.

Personally, being a survivor of recent and multiple life saving heart surgeries, I have little time nor room in my remaining days for such contrived bullshit. For the most part, life is good. Only, THIS type of theft is seemingly epidemic on the internet.

Beginning at the top, not the bottom, I am first reporting NetZero to the FTC (Federal Trade Commission). Once, previously they did contact me regarding an internet scam they were investiating.

Need I say more? CAVEAT EMPTOR

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