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NetSpend Complaints & Reviews - holding tax refund hostage!

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NetSpend

Posted: 2013-02-23 by    

holding tax refund hostage!

Complaint Rating:  100 % with 4 votes
100% 4
Contact information:
NetSpend
United States
Completed my tax return with turbotax on February 2nd. I chose the option to receive my return on a card provided by Netspend. The money was deposited on the card from the IRS on February 13th. When I tried to activate the card, Netspend said that there is a block on the card, and to FAX my ID, SS card, and a utility bill. I did twice and was told that the FAX wasn't clear enough. I was then told that my money was returned back to the IRS. I'm very worried that I will never get my money. I suggest we all do something about this because this very unfair
Complaint comments Comments Complaint country United States Complaint category Credit Cards
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Comments

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 25th of Feb, 2013 by    0 Votes
We apologize for the block placed on your account. We can assure you that this is only meant for your protection.

Please send your information to feedback@netspend.com and we will be happy to assist you with this.

Thank you,

NetSpend
 10th of Apr, 2013 by    0 Votes
I was suppose to recieve my refund april@, , 9 2013
And a netspend rep gave a wrong account number in march2013 and now it seems like nobody can resolve this problem at netspend so now hr block put a trace on my funds even though i have the account number it was sent which is not an active account they cant help wit sit now i have to wait for a check there gonna mess around and get sued i know if idont get my refund i do have a good lawyer
 12th of Apr, 2013 by    0 Votes
We apologize that the wrong account number was provided for your tax refund.

Unfortunately, if a deposit is sent to an account that does not exsist, it will automatically be returned back to the sender. If you have your trace number, please email this to feedback@netspend.com and we will look into this for you.

Thank you,

NetSpend

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