I received the netspend card when I filed my taxes this year. When I
got my card in the mail, I also received a leaflet in the envelope
that said if I had a direct deposit of minimum $50, that I would
receive a Dining Dough Gift Certificate for $100...Great deal right?
Well, I signed up for a direct deposit of $118 PER WEEK. The leaflet
said the certificate would arrive in 3 weeks or so. Well, after about
four weeks and SEVERAL $100'S of dollars being direct deposited, I
still didn't receive anything in the mail. I call customer service.
They told me that yes I qualify and it should be there any day now. OK
thanks, I hang up and wait a few more days...which turn into weeks.
Call back again about two weeks ago. They lady tells me there is no
such thing. But after reading her the page off the website she says Oh
I'm sorry, it will be there in 7-10 days. Well, two weeks have gone by
and still NOTHING. I am currently on hold with your useless customer
service representative who keeps telling me that I am wrong and that
there is NO SUCH THING! I read her the website and she says OH then it
will be there in 7-10 days...I said OH NO HOLD ON A SECOND, let me
speak to your supervisor. She insists that her supervisor can call me
back during business hours tomorrow. I say no, I would like to speak
to someone now. After putting me on hold for upwards of 20 minutes she
comes back on the line stating that her name is "Sam" and she is the
supervisor. I told her that I am NOT stupid and that I would like to
speak to her supervisor. She insists that oh she is the supervisor and
that the reason why she sounds the same is because she is using the
same phone. I was on the phone with her for over 47 minutes and she
kept repeating the same thing over and over. I have since hung up and
called back to get someone different.
She told me that Netspend is not doing that promotion. Well, if you
aren't doing the promotion, then how did I GET THE LEAFLET WITH MY
I would just like to receive what I was promised from your company.
I don't think that it's fair that I'm trusting my money with a company
whose employees DARE call me a liar. And then turn around and FLAT OUT
LIE TO ME!