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NetSpend Complaints & Reviews - Scam and cheating

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NetSpend

Posted:    maria

Scam and cheating

Complaint Rating:  7 % with 45 votes
Contact information:
NetSpend
United States
www.netspend.com
If u folks have a good credit line you losers, u wouldn't even have to get a DEBIT CARD!! Y r u blaming the reps when they are just fucking doing their jobs??! Do you think that if they have a choice, they would work their asses off when its 3AM their time and they get screamed out by u assholes when they could get a morning job and just like regular people, sleep when its bedtime?? They do talk to u stupid bastards (who don't even know what mother's maiden name is) bec that is their job!! If u people even know how to do simple math, these companies wouldn't even have to go out of the US to get employees!! And these F*CKIN policies that these reps have to comply on, do you think that they and not their BOSSES in the US were the ones who set that up?? Think abt it, stupid b*tches..!
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 22nd of Jul, 2008 by   Christina 0 Votes
Maria your arguments are ignorant... I don't understand how you can pass judgement on cardholders and displace blame away from the corp. and the rep's when the consumer is not the one at fault. The rep's do have a choice, it's the job that they applied for unless they are being held their against their will and not getting paid (which would be a human rights issue and would need to be reported) then it is simple the reps need to DO THEIR F*CKIN JOB!!! And besides the company is the largest prepaid/debit card business in the US, they have 225 employees and the net income is something like 70 million dollars... in short they are getting paid quite well to be screamed at over the phone and I reiterate they need to DO THEIR F*CKIN JOB!!! AND STUPID CHICK the company is in the US it is located in Texas the employees live in the US (even if they may not be originally from here) someone speaking with an accent does not mean they are a "foreginer" so why don't you check your stereotypes biotch... the rep's are not doing thier job (accent or not) the mothafckas gave me the run around talkin about their investigator hadn't got to my case for the pass month, WHAT?! you know what that means it means THEY ARE NOT DOING THEIR F*CKIN JOB... and soon somebody is going to sue the pants off of this company and I can't wait to hear about it...and laugh...gleefully...
 15th of Aug, 2008 by   Hawk 0 Votes
I agree it is the corps fault...i have talked to them several times and did not get angry even though i wanted to reach thru the phone and Biotch slap that guy and his supervisor. Their customer service sucks ass and like another person said he didnt even have a card but got an email from them saying he did and when he called and told them he didnt have one they wanted his social etc?? WTF?? I wouldnt give them that info either no way no how! Now on occasion i have had problems and actually spoke to someone who was very polite and patient with me and the problem was resolved..but...so far and i have had netspend for 4 yrs...about 90 percent of the time i get morons that dont know wtf they are doing and almost act like they could give a crap one way or the other. Just wanted to say my piece...later
 9th of Sep, 2008 by   edward 0 Votes
Although what Christina says is technically correct, I agree with Maria. Card holders are an impatient lot with too much justification for "service". Despite of complaints of "bad service", cardholders (like myself) often make unwise decisions with their money and blame the store, the manager, the card, the card company, and the reps.
 21st of Apr, 2009 by   porschedaddy -1 Votes
I agree it should be the responsibility of the consumer to do their homework before getting involved in what could be classified as a scam. but at the same time it is the corporations responsibility to provide the consumer with good customer service and to make sure the customer's account is properly credited and debited. I have worked both ends of situations like this and I will tell you I used to deal with some customers who actually read the paperwork they were given and understood all it said, as well as some who just signed there name and never bothered to look at the papers they were signing. I do feel that if someone calls and complains about a fraudulent charge or purchase to their account or if they have had "Identitiy Theft" the account(s) in question be frozen for at least 3 days to examine the claim and see if it is lefitimate.
 23rd of Apr, 2009 by   teshie 0 Votes
I think that Maria works for netspend and credit does'nt have anything to do with it sometimes people want to just get a card that they can use on the web or for purchases that don't have anything to do with credit which is smart if u do have the money @ the time don't spend now smoke that Smart ASS
 9th of Aug, 2009 by   Tim 0 Votes
I recently just had my IRS refund direct deposited on my netspend card. The day it was suppose to be loaded, I checked my account and the money wasn't there. When I called to speak to someone about it, they told me because of the amount of the refund it was subject to verification. I was assured the money would be released in 4 hours. After the 4 hours needless to say the money still was not released. I called back and they said that I had to fax in a copy of my paycheck stub!!! What type of verification process is that! I faxed it in anyway and was assured that as soon as they received my paperwork they would release my money. After an additional 2 hours, I called back and the claimed that they haven't received the fax yet. They say that they receive the faxes by batch and it could take 6 to 8 hours for them to receive it. The next day my money still was not released and nobody had any answers why. After being on hold for an hour and 12 minutes, I was informed that the deposit was sent back because they couldn't verify anything. I was disgusted and disappointed. I had to wait 2 weeks for the refund to get back to the IRS and another 2 weeks for them to send it to me in check form. I quickly closed my account with netspend after that and encourage all who are netspend customers to do the same!
 29th of Aug, 2009 by   tdavis45 0 Votes

Cant talk to a human - NetSpend

How can I even speak to an actual human at netspend?
 9th of Sep, 2009 by   cami 0 Votes
They never let you speak to a rep.
 1st of Oct, 2009 by   chickenlady316 0 Votes
I have been a Netspend user for 6 years & have no complaints other than, yes...their customer service is awful, the people, if you can get anyone on the phone, are rude & generally not interested in the issue. I work customer service all day & there are times that my callers are rude & demeaning, but as a professional, I have to maintain my sense of respect for them even if they don't show the same respect to me. That's my job...Thus the moniker, "customer SERVICE". If you can't hack the service part, maybe you should work for the government, they are rude & love to help foreigners more than their own people too!
 11th of Jan, 2010 by   thomas moreau 0 Votes
I am an ex Local Billing employee, the owners of www.acaiberryexclusive.com, www.acaiberry-lifecleanse.com, www.absoluteacaiberry.com and another sites with these fake diet products (colon cleanser, acai berry, resveratrol). They are operating using various companies: Viv3Labs for Europe, FMW Laboratories for US And, lately, to avoid the problems caused by the scam using Viv3Labs, they are using Trading Planet Ltd for Europe and Information Tech Systems LTd for US. Also, they are using PurpleSky LTD at Cyprus for Europe. Lately, they are using some companies opened to process credit cards for the porn industry (LB Pride Studios, LB Envision Net Worldwide, etc.- all of them are Local Billing Companies – LB stats for LB).
The business model is to offer a FREE SAMPLE, only charging you the postage (this is an excuse to get your credit card number) and, then, due to HIDDEN Terms and Conditions, charge people incredible amounts of money for pills and nutraceuticals (in some cases more than 80€ /bottle), which in any retail place cost less than 6 US$ per bottle.This business model is, basically, A SCAM.
The owners of those sites are Deepak Argwal (http://www.ccap.ph/index.php?option=com_content&view=article&id=106:deepak-agarwal&catid=76:hot-topic, who, apart from this business –contactcenter, legal-, is running more than 2.000 Porn Sites –see DeeCash.com-), Clay Douglass (http://www.linkedin.com/in/claydouglass) and Mitch Platt (http://www.linkedin.com/pub/mitch-platt/4/271/878).
It is easy to find them through the information that appears on the site registration of www.acaiberryexclusive.com. Now, they discovered this hole on their ability to remain hidden and are registering the new sites using a Marketing company located in the US, Moniker OnLine Services
ACAIBERRYEXCLUSIVE.COM - Whois Information
Registrant:
Douglass, Clay clay.douglass@viveraglobal.com
Viv3 Lab Limited
Unit 5, Mill Road Industrial Estate
Linlithgow, WL EH49 7QY
GB
Domain name: ACAIBERRYEXCLUSIVE.COM
Administrative Contact, Technical Contact:
viveraglobal, Hostmaster hostmaster@viveraglobal.com
Viv3 Lab Limited
Unit 5, Mill Road Industrial Estate
Linlithgow, WL EH49 7QY
GB
+44.08082389891
Another evidence that Local Billing is behind those companies is consulting the impressun of the web pages (for example www.absoluteacaiberry.com, http://www.absoluteacaiberry.com/frontend/join/impressum/site/4349#utm_source=az&utm_medium=16935&utm_term=none&utm_content=Absolute+AcaiBerry) and seeing that is a Local Billing company behind them:
Impressum:
LB Pegasus Limited
29 Wordsworth Gardens
Dipton
Stanley
Co Durham
DH9 9LG
United Kingdom
+48 222 120 179

LB is for Local Billing….
And also resveratrol product site, www.winedetox.com, the impressum of the page (http://www.winedetox.com/frontend/join/impressum/site/4347#utm_source=cx-es&utm_medium=31922&utm_term=resveratrol&utm_content=ResVmax) is the following:
Impressum:
Trading Planet LTd.
56 Thorton Close
Pelton
Chester Le Street
Co Durham
DH2 1QH
United Kingdom

Hosting for Local Billing and for the pills sites is held in the Netherlands, in a company called RedBee.
Also, they are using a company called Phytoscience, located in the same address than viv3, to make the handling and the postal distribution of the products. The manager of Phytoscience is called Chris Swanson and his email is chris@phytoscience.co.uk.
Other addresses:
Local Billing Ltd, Pau Claris, 100, 08009 Barcelona, Spain (they are operating from here under the name Tucana Corona, it is an useful contact for the police)
dee@contactcenter.com
clay.douglass@localbillinglimited.com
mitch.platt@localbillinglimited.com
claydouglass@gmail.com
 28th of Jan, 2010 by   Deliciousone2 0 Votes
Maria when I looked up the word ignorant I saw YOUR PICTURE!!!
 28th of Jan, 2010 by   Deliciousone2 0 Votes
Maria-WHEN I LOOKED UP THE WORD IGNORANT I SAW YOUR PICTURE. I HOPE YOU DO NOT HAVE A HUSBAND OR CHILDREN BECAUSE IF YOU DO I KNOW THEY HAVE TO BE ASHAMED OF YOU!!!
 31st of Jan, 2010 by   SANDRAJTUTTLE 0 Votes
COME ON, LETS BE ADULTS AND QUITE THE BAD MOUTHING. ALTHOUGH, I AGREE WITH EVERYTHING THESE PEOPLE ARE SAYING, YOU KNOW THAT'S HOW CREDIT CARD COMPANIES MAKE THEIR MONEY IS TO GET PEOPLE TO USE THE CARDS. RIGHT? DO WHAT I DO, USE MONEY, OR CHECKS ONLY. I NEVER USE A CARD. EVERYTHING ON THIS INTERNET YOU HAVE TO CHECK OUT COMPANIES AND SEE IF THEY HAVE SCAMMING BEHIND THEIR NAME. WE ALL NEED TO USE WISDOM AND STAY WATCH OVER THOSE THAT WANT OUR MONEY. NOW, LETS BE IN PEACE WITH ONE ANOTHER. GOD BLESS YOU AND JUST BE CAREFUL. JOY FROM OMAHA NE.
 23rd of Feb, 2010 by   phxangel2774 0 Votes
i always have spoken to a rep never had a problem
 6th of Dec, 2010 by   yep2011 0 Votes
I did my research before using Netspend. My employer used it as a government card. I have a current credit score of 760 and have no debt. Let me tell you something, you judgemental pricks! ID FRAUD and bad customer service is NETSPENDS middle name. I have an FBI and TIGTA report that shows workers of NetSPeND selling card numbers and PINS. If you dont believe me, go to their website< you judgemental, dumbasses. SOUNDS to me like MAriA and the rest of you ignorant KARMA induced, insecure tricks didnt do YOUR research before opening your big mouths. practice research yourself, you bankrupt hypocrite. SMH http://www.treasury.gov/tigta/ you are priCKS!
 6th of Dec, 2010 by   yep2011 0 Votes
Oh and one more thing...while you are busy educating the so-called dumb consumer on how to be smart...you might want to take one of your baby wipes and wipe from front to back this time, smell it and see that your terds smell JUST as nasty as everyone else. and another thing since i am on here...get a life! you will reap what you sow! Just like I should be more loving to your butthole stuck up midget faced behind...you need to be more loving with your critiques, education to the consumer and law degree...oh...you dont have a law degree missy? Well, Welll...looks like YOU shouldnt be JUDGING on here. Enough time spent talking about your sorry piece of wasted breath. NExt time you want to "educate the dumb consumer", do your research and eat gluten -free products so that you dont talk bullsh*t from your mouth, you backed-up terd brained idiot! Have a good day, and try to get a life...better yet...Be YOurSelf sweetheart...because all other jobs are taken. bye people
 12th of Jan, 2011 by   marisab 0 Votes
i have had netspend for years and have deposited both tax refunds and other benefits in card and only had a problem once and that was due to error in typing of acct # so i encourage everyone to make sure u have all paperworks right cause thats more likely what was wrong ...i dont believe netspend is scamming anyone
 20th of Jan, 2011 by   tiredatalkn 0 Votes
Is this a complaint page for netspend, or a page for netspend reps to further annoy the people that basically pay their checks . Without stupid card holders your non english speaking behinds wouldnt have a job .. this is awful to much filthy talking on here . Convincing me even more no one monitors anything netspend reps do .Definitly no one monitors or cares about the cardholder issues . If it was legit a lot of these comments would be deleted .
 23rd of Jan, 2011 by   roland123 0 Votes
where are u calling, anyway, when u call netspend...sounds like the phillippines.
 27th of Jan, 2011 by   "WE THE PEOPLE" DEMAND JUSTICE 0 Votes
NetSpend Legit Company or a scam?
In october 2009 i was sent a netSpend Visa Prepaid debit card in the mail to my address so today i tried activating it and the online system wouldnt work so i called they asked all my info social included and even they could not activate it now me and my mom are scared this company will take my identity PLEASE HELP!!
1 year ago Report Abuse by Alina Member since:
January 23, 2010
Total points:
139 (Level 1)
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Best Answer - Chosen by Voters
yes. Google "NetSpend Scam" and there are hundreds of people who have filed complaints.
Source(s):
various complaint sites such as
http://www.complaints.com/2006/november/27/Complaint_-_NetSpend_-_Prepaid_Visa_Credit_Card_12843.htm

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