Complaint Rating:

Company information:
NetQuote
United States
Phone: 800-795-2886
www.netquote.com

In short, the Sales Agent for Netquote.com, called to offer me a 'Free Trial' service of leads. He explained over the phone to me that the leads were free and were a trial and in no way would my account be charged for the leads. I asked if I could cancel at any time and the Sales Agent explained that I could indeed cancel at any time. He spoke very, very fast looking to get my credit card number. He explained the card would not be charged but was just 'for account purposes.' He spoke very quickly and kept reassuring that my card would not be charged and 'Yes, you can cancel at any time.'

After I received a few leads, I called the prospects to find that the leads were not exclusive but sold several times over so that each prospect had received several calls in a day's time. The extremely poor quality of the leads caused me to call their Customer Service department immediately to cancel my account and to complain about their poor lead system.

When I called their Customer Service department, I received terrible treatment and was told that I had signed up for 90 days and that I could NOT cancel until after that time frame. Much to my shock and horror, I complained profusely and explained that in no way did I agree to this...(THIS IS WHERE THEY RIP YOU OFF!!!).

They say 'Of course you did, we sent you an agreement form (WHICH I NEVER READ OR SIGNED OR AGREED TO) which your agent read to you over the phone.' THIS AGENT NEVER READ THIS TO ME OVER THE PHONE AND FAILED TO LEAVE OUT ANY MENTION THAT MY CARD WOULD BE CHARGED FOR 90 DAYS. HE ONLY SAID WHAT HE NEEDED TO SAY TO GET MY CREDIT CARD NUMBER. SCAMMERS!!!