Menu
NetGear Customer Service Phone, Email, Contacts

NetGear
reviews & complaints

www.netgear.com
www.netgear.com

Learn how the rating is calculated

1.7 122 Reviews

NetGear Complaints Summary

19 Resolved
93 Unresolved
Our verdict: With NetGear's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for NetGear has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of NetGear. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

NetGear reviews & complaints 122

Filter reviews by rating
5
0 review
4
0 review
3
1 review
2
2 reviews
1
7 reviews
Sort by:

Newest NetGear reviews & complaints

ComplaintsBoard
A
10:13 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

NetGear - terrible customer support

This company customer support is terrible!! I sent over 2 hours on the phone with them and they told me to goto email support. It took a week to get a response via email and none of the links they gave me to fix the problem worked. I called again and told them they had a problem on their end of customer support. They said they could only help me if i...

Read full review of NetGear and 55 comments
ComplaintsBoard
V
5:31 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

NetGear no customer service

After spending roughly 2 hours on the phone with Netgear's so-called "IT Customer Support, " I have come to a very negative conclusion. What is the point of having Customer Support/Service if every person there doesn't understand what you are saying and mutters comments in their language while you are trying to get help?

We purchased a router from them two years ago and it is an expensive piece of crap. They also offer no technical support for their faulty products. After wasting my time I was informed to purchase another (expensive) crappy router that they manufacture.

Read full review of NetGear and 5 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
V
V
Viv124
, US
Apr 30, 2023 4:37 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Very unprofessional customer service. Even without understanding the issue, they are out to sell annual packages to make the touter work.

J
J
Justin Boring
, US
Mar 13, 2023 6:54 pm EDT

Do not buy this router and dont buy any netgear products, they are so horrible and I even paid for the extended warranty and "premium customer service" and they are so dumb and have no idea what they're doing and they're dude and it's just so frustrating! They have wasted so much of my time and are making it so hard to give me a trade in router.

View 0 more photos
J
J
Junk Hardware
Los Angeles, US
Jan 24, 2010 12:29 am EST

I had made the mistake of purchasing, what I consider through all the hardware I have purchased, one of the biggest piles of garbage. It's not so much that before the 5 month old router bit the dust, I had spent approximately 8-9 hours on the phone and after they had me going back to the I.P., since they blamed them for the problem; their router held no settings after finally getting into their settings page. It was not bad enough to have to go through NETGEAR support overseas, then after they finally agreed the router was defective, I then had to call again since the promised call back from NETGEAR'S California office, was never returned. When I called them again, I finally spoke with their tech, which they required and I wasted another close to 2 hours only to confirm what was already known, this router was defective. The only way to get the replacement (REFURBISHED ONLY AND OF COURSE IF SOMETHING HAPPENED, MY CREDIT CARD WOULD BE CHARGED FOR A BRAND NEW ONE), was by giving them my credit card and then expect a Refurbished replacement router in maybe a week and a half. NETGEAR'S pathetic customer service management team, claims they answer directly to Mr. Lo, the CEO. These management reps (all 5 young immature individuals) could care less that I had wasted close to 9-10 hours on the phone in total and being felt as though I was played as a tennis ball by them accusing my I.P. to be the problem. They are the most arrogant idiots I have ever dealt with in all the years of dealing with computer hardware companies. Like all the other responses, I to suggest not wasting your money, especially your time or you may find out this type of experience first hand. They do not extend the support since we are not their customers (per their customer service management) and you may waste your time by supporting a company that does not extend the same to their indirect customers. I believe customer support, which is non-existent with this company, is to be the most important thing a company has to offer. Mind you for this company, that would be pathetic customer support at its’ very least, from this company that cares less of their supporting customers. According to them, they do not sell anything to us, the customers, they sell to their distributors. In dealing with this mentality, what they don't understand is without their customer’s; they won't have any need to sell to their so-called distributors. In closing, this has to be the most regrettable pile of hardware I ever made the mistake in purchasing. Without support, there is no product as far as I'm concerned. STAY FAR AWAY FROM THIS DISRESPECTFUL COMPANY, EVEN IF IT MEANS PAYING A LITTLE MORE, WHICH WILL BE WELL WORTH IT. OTHERWISE, YOU MAY HAVE THIS TYPE OF PATHETIC EXPERIENCE FIRST HAND. THERE MAY BE A GOOD POSSIBILITY, YOU MIGHT BE ANOTHER TO POST WHAT A PATHHETIC COMPANY THEY ARE TO DEAL WITH. THIS PRODUCT IS NOT EVEN HEAVY ENOUGH TO ACTUALLY MAKE A GOOD PAPER WEIGHT, WHICH I WOULD HAVE AT LEAST GOTTEN BETTER USE OF WITH LESS AGGREVATION. PATHETIC, PATHETIC AND I ONLY HOPE THIS TYPE OF SUPPORT EVENTUALLY CATCHES UP WITH THEM, (AS WE THE CUSTOMERS THEY DON'T SELL TO) HOPEFULLY PUTS NETGEAR OUT OF BUSINESS, WERE THEY BELONG, SINCE THEY DON'T SELL TO CUSTOMERS.

T
T
The Savy Consumer
Anchorage, US
Feb 24, 2009 4:27 am EST

I recently purchased a Net Gear Wireless Router for $130. There's only one drawback, It can only access the "Alaska" Internet . Even then, some of the Alaska sites were blocked. If you attempt to access any out of state sites, they are blocked. It seems that Net Gear installs some sort of filter or parental controls inside their routers but they never made any mention of this possibility during their installation set up CD. After making five attempts to contact tech support, I got Customer NO SERVICE! After waiting 20 minutes during which I was repeatedly informed that an engineer would be there to assist me, I got a recording for a supposedly 24/7 tech support. The recording was way too short for me to leave the information they requested. My advice: STAY AWAY FROM NET-GEAR !

J
J
Jon
Leeds, GB
Jan 17, 2009 1:49 pm EST

Yer, they're a bunch of nutters. I needed support, and was patched thru' to some absolute idiot in India. He was a patronising fool. When I told him that I he had and accent, and that I could not understand him, he accused me of treating him like, quote 'bonded labour', and that I was using his accent as an excuse for not concentrating. He seemed to think he was soing me a favour by instructing me how to configure a router that, despite the labelling on the box, is simply not shipped in a fit and usable fashion. Their products are mis-sold. The truth is that I am a programmer (and have been for the last 12 years), and although I do not specialise in hardware I really do know my way around a PC. This fact in it's self does not make me any kind of genius, but it probably does mean that if I can't cope, then what chance some poor sole who doesn't even know what an IP address is. Keep well away from these people unless you are buying for business, and installation of routers is your trade.

NetGear Customer Reviews Overview

Netgear is a well-known brand in the networking industry, offering a wide range of products such as routers, switches, and network storage solutions. Our analysis of Netgear reviews shows that the company has received positive feedback from customers for its reliable and easy-to-use products.

One of the key strengths of Netgear is its user-friendly interface, which makes it easy for customers to set up and manage their network devices. Many customers have praised the company's customer support team for their prompt and helpful responses to queries.

Netgear's products have also been commended for their high performance and stability, with many customers reporting that their devices have been running smoothly for years. The company's routers, in particular, have received positive reviews for their strong Wi-Fi signals and fast speeds.

In addition, Netgear has been praised for its innovative features, such as parental controls and guest networks, which allow users to customize their network settings to suit their needs. The company's network storage solutions have also been well-received, with customers appreciating the ability to access their files from anywhere.

Overall, Netgear is a reliable and trustworthy brand that offers high-quality networking products with excellent customer support. Its user-friendly interface, high performance, and innovative features make it a popular choice among customers.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact NetGear customer service

Phone numbers

+1 (888) 638-4327 +1 (866) 480-2112 More phone numbers

Website

www.netgear.com

Most discussed NetGear complaints

no customer service
1
(opinions to this review)

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with NetGear?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with NetGear Customer Service. Initial NetGear complaints should be directed to their team directly. You can find contact details for NetGear above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about NetGear. Discuss the issues you have had with NetGear and work with their customer service team to find a resolution.