Menu
CB Satellite and Cable TV Netflix 970 University Ave, Los Gatos, CA, 95032, US
Netflix company logo
Netflix
reviews & complaints
Netflix company logo

Netflix

970 University Ave, Los Gatos, CA, 95032, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
ComplaintsBoard
V
3:17 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Netflix - threatening call

Few weeks ago, I called up the Customer service as I had some problems with netflix online movie watching feature. The call was very friendly and the next morning when I was at work, I received a call from netflix notifying me that my account was canceled. When I asked about the details, he told me that I made a threatening call the previous day and I said that I would kill the entire family of the agent who I was talking to. I found this very funny and told him that there was some confusion and they need to verify the records before canceling my account. He promised that they will re-verify the records and they will call me again. I never received a call and I followed with several phone calls and e-mails and none of them confirmed a thing. Tired of all this, I thought I will just re-activate my account myself and I went to the website and activated my account. I waited for three days and found that no dvd in my queue was actually shipped and today I give them a call again and they tell me that my account was put on hold. When I questioned the agent again, she told me that netflix has verified my previous phone call and decided to cancel my account permanently. This is insulting. I am very very calm and friendly person and never in my life, I was involved even in a petty fight and now these guys tell me that I threatened to kill and I could easily sense that sarcastic tone of the agent who I was talking to, reminding me that I have an option of filing a petition or lawsuit if I wanted to.

I even requested them to send me a copy of the transcript of the conversation that took place and I can show them the evidence by showing them the list of phone calls I made on that specific day. Of course, they denied sending me a copy.

Guys, I am very frustrated. Please advise me on what I can/should do.

Thanks

Read full review of Netflix and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
U
U
userpower
, US
Aug 09, 2014 1:12 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

You don't actually deny making the threats. Did you make the threats? You need to be clear about this.

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.