Complaint Rating:

Company information:
Net 10
Yuma, Arizona
United States
www.net10.com

I owned a simple Tracfone. I purchased a Net 10 phone which had a camera and was bluetooth enabled. I called Net 10 before the purchase to ascertain that I could port my phone number from Tracfone to my Net 10 phone and was told that it would be a normal everyday function to do this.

I purchased the phone online from Net 10. It had a different number on it. I called Net 10 and they said that they would send me a sim card with my old number on it.

When I received the new sim card there was a different number on it than I had requested. I called and spoke to a couple of people and then to a supervisor. She assured me that she would send me another sim card which would have the correct number ported. She also said that because I had a problem she would send me the sim card overnight.

It is a week later and no sim card. Today, I called and spoke to another supervisor who told me that the sim card 'paperwork' had not been done correctly but that HE would get it right this time.

Also, last week, I went to Net 10's website to purchase minutes. I attempted to purchase 300 minutes for $30 (plus taxes). After I jumped through all the hoops, the last page that I saw said 'failed' TRY AGAIN. So, I did try again, and again, and again. I called Net 10 and told them that I needed minutes but was unable to get any on the website.

The person who answered the phone said that he would take care to be sure I would not have a problem since I was concerned that each try showed that $30 was being charged to my credit card. I was assured that I would not be multiple charged. I did wound up getting 300 minutes eventually.

I have just notice that I have four $30 charges on my credit card instead of one. After arguing with three levels of people I had to threaten them to write a complaint to Arizona's Attorney's General office alleging fraud and theft, which I would SURELY do. The supervisor assured me that the charges would be reversed. I have no confidence that this will occur.

I am involved more than three weeks in this and I really don't know when or how it will end.