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1.4 231 Reviews

Nedbank Complaints Summary

22 Resolved
207 Unresolved
Our verdict: With Nedbank's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Nedbank reviews & complaints 231

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Newest Nedbank reviews & complaints

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7:19 am EDT
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Nedbank personal loan application

i applied for a loan on 11 may 2010, i even signed the appoval documents vis courier, but still no response, everyday i call, n sadly some of the consultants just dont know whats going on, i eventually contacted the team leader or person in charged Tracy jane which inturn gt a consultant to call, but still gave me answers application still in the process, i then contactd the complaints dept were i liased with Delona smidt, who said she will deal with complain, i called her everyday, she advised she was awaiting feedback, i then get a lady by the name of Pretty that called on 24/06/2010 said she will be handling this query from the loan dept, n 1nce more requires my latest payslip & bank statement, i faxed that, she confirmed she received it, n assured me i will get feedback on Friday morn 25/06/2010 hass this application has been too long, n they markd it as high priority, i have been calling since then with same answers its in the processing depart, n evryday they advise me definately tomorrow u will get feedback 7 i dont, today i call Delona again n she advised they awaiting confirmation from my bank, then now i get a call from nedbank saying that the interest rate from 21% is gone to 29%, and i already signed the documents along tym ago, i just so disgusted with nedbank as they are so unprofessional

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Haydecey
, ZA
Aug 16, 2010 1:57 am EDT

I agree, Nedbank personal loans department, via the internet is really horrible and I'm shocked as I have never heard of any bad things about Nedbank. I infact wanted to change my bank account from FNB to Nedbank but hell no I will rather keep my account at FNB just now money goes missing?

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3:42 am EDT
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Nedbank outstanding balance

I had a old mutual nedbank credit card which was in areas until it was suspended. I have tried to contact the bank on several occasions but I cannot get hold of somebody who can help me, they always refer me to a legal department but in that legal department the phone just rings and nobody answers it. I cannot give my account details because I don't have my card. I just want to know how much do I still owe the bank

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mabitsela
, ZA
Jan 31, 2012 9:13 am EST

I Mabitsela Phalane need a refund of excess money i deposited in my account. The money must be deposited into my current account

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10:51 am EST
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Nedbank banking charges

I have banked with Nedbank for some time. I have an account that charges R85 per month for bank fees, fair enough. Since 1st Oct 2009 I have not had any income come through the account. I call the bank to freeze my Account since I would like to use the account when I finally secure a job. So, End Feb I cannot freeze my account, the charges are building up I can't pay it off since I have NO income. I am pretty much stuck! The account will build up until such time that I use it again - which in this day and age could mean a further 6 months. Now I ask Nedbank, why can I not just freeze the account until I can use it but not. They are totally useless, uncaring SOB's. I find it unbelievable that they don't offer any kind of service? So whats on the cards for me, being blacklisted thats what. CHEERS NEDBANK!

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Isabel McGregor
, ZA
Sep 09, 2013 5:24 am EDT
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I agree with you. They are most definately the most uncaring Bank I have ever had the misfortune to come across. They really do not care about anyone except their ugh, not so good but very bad reputation.

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2:20 am EST
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Nedbank call center wasting time and refuse to let me speak to a team leader on my request

Was asked to contact a call center agent by the name of Cashwell on Friday and this morning(18/01/2010) I tried calling him. Upon getting through to Thokozani Dladla I was confronted with security checks of which I see no point as I wil be asked the same questions over and over. Does this mean that if you dont bank there you cant return calls? I felt annoyed by this and wanted to express my unhappines to management and was refused by the agent.
I then called back and asked the agent to speak to his team leader as I would like to log a formal complaint as was told to hold on... then upon return I was informed that his manager is refusing to take my call based on the fact that I would not do their security check...

Now really this is pathetic. Am I just a number or am I a human with the right to be assisted.
I never asked them to prove who they are.

Is this the way we treat our valued clients?

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2:44 pm EST
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Nedbank stolen money

Nedbank Namibia: 3500 N$ has been debited to our account without any
explanation. No reply has been received from Nedbank, our messages are
ignored. We are going to contact consumer web sites and financial
organisations in Namibia and RSA on the subject.

Sergei Mitrofanov
Elena Travel Services
E-mail: [protected]@namibweb.com

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3:27 pm EST
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Nedbank stolen funds

I believe Nedbank has stolen money from me. My account has been frozen, due to lack of use, their words. I deposited funds and then 2 weeks later when I tried to transfer funds I found my account frozen. I was never made aware that I had to use my account more regularly. Seems I have no access to my funds, my account does not gather any interest, yet Nedbank see fit to charge me all sorts of fees for an account I am unable to use. seems liek robbery to me.

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6:09 am EST
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Nedbank account

On the 25th of August 2009 I paid a account due to Dr Davies Pathologist into an Nedbank account. I received a statement from them recently that I was 90 days in arrears. I contacted them and informed them that it was impossible as it was an EFT transfer from ABSA to Nedbank and it showed on my receipt that the payment was successful. I spoke to a lady from the pathologist that stated that Nedbank told her that my funds was exhausted, that is why the payment did not come through. According the statement the reversal was made on the 16th of September almost a month later. Nowhere in my account is proof that the money was credited back into my account, but the pathologist insisted that this money is due. I would like to know how Nedbank can tell anyone that my funds was exhausted if they have not got a clue what is going on in my ABSA account, and I would like to know what happened to that money. Bertus Crafford (bertus.[protected]@absa.co.za)

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1:13 am EDT
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Nedbank legal

I accept that I did not handle the account in the best manner – due to unemployment, I am currently employed and made an effort to get the account up to date. I did speak to Ettienne from legal prior to the judgment being taken, where I was trying to make arrangements regarding the account. Even before judgment was taken against me last month I told Ettienne that I would be making a R10, 000 deposit on the account(which I did) and will continuo doing every month until the account is up to date, he then told me that it would not help me as he is going to take judgment against me and would carry on with the process until the account is up to date and unless I don’t settle the total arrears it would not help me at all, besides Nedbank taking a arrears debit order from my account, BUT NOW THAT JUDGMENT IS TAKEN AGAINST ME HIS EXCUSE IS THAT HE CAN NOT HELP ME BECAUSE OF THE JUDGMENT, so which ever way I tried to correct the problem Ettienne just did not want to help . Before judgment was taken Connie Mulder (the reposessor) showed up at Featherbrooke Estate (my place of residents) security telling them that he is the sheriff and wants to collect the vehicle, he then gained access to the estate and went to my house, not ringing the bell and went around the house to the back door surprising my wife and son by showing up at the back door, I was still at work at that time as I am working in Bethal, Mpumalanga. Besides my 2 dogs almost biting him security removed him from my premises as he did not possess of the necessary documents to attach the vehicle, since then I had numerous unpleasant calls from Connie Mulder threatening me that we could do it the easy way or hard way (I have saved all the calls).

I was phoned on the 21/10/2009 by Connie Mulder the person that wants to collect the vehicle from me, I then called my employer to explain the problem to him – he requested that I bring him an email stating that if he pays the R23, 981 on my behalf that the bank would uplift the attachment order – I phoned Ettienne on the 22/10/2009 and asked him to send me a settlement, to what he agreed – he then send me the settlement of another client . I phoned him again on the 23/10/2009 to tell him that he send me the wrong info, he acknowledge that a mistake was made and that he asked a colleague to send it but failed and that he would send it to me right away, this did not happen, I still have not received the letter promised stating that the bank would not take the vehicle if the full arrears was paid.
Without the letter my employer does not want to help me as he feels that if he pays the money and the vehicle is attached then he has gained nothing and still has to purchase another vehicle for me .

It seems that no matter how hard I try to get cooperation from Ettienne im not succeeding.

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TMDee
, ZA
Jul 07, 2014 7:30 pm EDT

Nedbank seems what I suspected them to be: corrupt and power hungry bullies to the bone! They should be closed down.They did this to you. The bank manager of Gansbaai branch made a "mistake" with a debit order for my vehicle finance and cancelled it while my request was that she should cancel the debit orders of Babereki because they deducted twice from my account.Then ABSA phoned and I had to discover what Rosetta of Gansbaai branch had done! What an embarrassment! I dared to complain and now I am threatened with my overdraft after more than 5 years since I have had this overdraft with Nedbank! BULL! This is nothing but an indirect threat to financially destroy me should. Make any waves. I guess I must have stepped on the correct toes! Somebody high up clearly feels cornered...

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9:05 am EDT
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Nedbank - poor service

On 11.07.2009 I called Nedbank Insurance to register a claim for a leak underneath our house (that is what it looks like to me anyway) Claim ref: NED0952796. There would be an access payment of R1000.00 to be paid to the plumer. I paid it. The insurance told me that the plumer needs to do a leak detection test. The plumer came out, did not have a qualified...

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7:28 am EDT
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Nedbank unauthorized deductions of my account

Nedbank has in the past 2 weeks deducted 2 deductions of my account without authorization and they tried again today i stood in the bank last week for 4 hours trying to sort this out and i spoke to about +/- 15 people and stil got nowhere and they just keep passing me around from one department to another and no one wants to take responsibility for the deductions and when phoning there legal department you hang onto a ringing phone for 20 minutes without them attending to the call i feel if they are doing this to me they must surely be doing this to others aswell there service is pathetic and unprofessional and not one looks like they know what they are doing. Well they left me no choice but to report them to the credit regulators and put out a piece of my mind in the newspapers and if so cost them clients and money like they are costing me . I will be closing my account with them and informing everyone i know and see about the pathetic bank they call Nedbank and recommend they go elsewhere. Nedbank is a thief by no other name than that.

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Askersone
, US
Aug 30, 2010 2:27 pm EDT

I wanted to get the total outstanding amount on my husbands Nedbank credit card and after being reffered from one call centre to another I finally get through to one that has a telephone banking self help section which I thought great I will enter his card number, expiry date and id no and will get the info I need without a problem. If only this service actually worked! It didn't so then I get transfered to a consultant who says they can't help me cos its confidential! Please tell me how giving me his wife the outstanding amount can negatively affect my husband? I ask to speak to the supervisor cos from being pushed from pillar to post and now still not being able to get the one small thing I want is so frustrating. If they just sent out the statements as they should then maybe I wouldn't have to go through this whole frustrating procedure. The supervisor Sephiso is also no help he is quite arrogant and not helpful at all. All he can do is refer me to yet another call centre! For a company advertising service they honestly do not present a good image.

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brenda korte
Woodland, US
Apr 27, 2010 10:29 pm EDT

When I first activated my card I reached customer service. Oh! they were so eager to get my information, including my social security number. Then the next that happened got an international charge of $1.50 after that they actually wrote a check for $10.99 for Family Savings. I never ordered this and have a dispute with them. THEY NEED TO BE STOPPED AND ARE DANGEROUS PREDITORS. PLEASE have them stopped.

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krappie1
, ZA
Dec 20, 2011 7:32 pm EST
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I have recently submitted a report on a web site concerning being blacklisted while under debt review the account is now paid up but Nedbank refuses to remove the "default" label. None of the other service providers listed me.now I must put my life on hold as I can not get any finance. Unfortunately it seems that only money matters with the banks and not the customer.

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Carl Frederick du Piesanie
, ZA
Dec 04, 2009 9:12 am EST

I am currently a cheque account holder at Nedbank for 2 years. I recently received a final demand for payment of a outstanding loan dating back to 1998. This seems ridiculous to me as i cannot remember ever having a account with your company to qualify for a loan in the first place. How can you as bank expect me to keep prove off payment for ten years or maybe even longer.
Why if i did not pay did it take ten years to contact me . This whole matter seems nonsense and i would like your company to please sort this problem out as soon as possible.
Thank you for your cooperation
Carl

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Willtone
, US
Aug 23, 2016 2:23 am EDT

I have run a great accounts with Nedbank for over 10 years. A month ago I requested a loan, I was advised by Bill after providing all the neccessary documentation to request an overdraft. He told me he would get back to me in 24 hrs. A week later I returned to Nedbank to follow up as he did not call me, I was told to wait for him to finish his breakfast. He couldnt find the doc I had given him and told me he would get back to me in 30 minutes as I had to go to work. He never did. I called the bank manager Devon and left a message - he did not respond. I called again and he said he would follow up and get back to me, which he did. He said he needed my documents in a different format and would call me later that day to get my email address - I heard nothing. I called the bank again and spoke to his superior Mary. Again NOTHING. Then I called the customer care line, logged a call with them and HEARD NOTHING!. I called again and spoke to Rhona, she called me back today I was in a meeting and have spent the entire day trying to call her back, I cannot reach her, Devon promised yesterday he too would call today by lunch time NOTHING!

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H Tonsing
, ZA
Aug 23, 2016 2:23 am EDT

Went to Phalaborwa Nedbank branch 29/09/2011 to my disgust I wasted valuable time after taking off work to finalise moving all my personal business from my existing bank to Nedbank.
After waiting my turn to be helped I was shown to be seated by a very rude, unhelpful and bombastic employee. Whilst talking to me I noticed that her attention wasnt focussed on my business for being there. She was constantly on her computer and eventually after being frustrated I saw she was busy updating her personal CV in my limited time.
After explaining my reason for being there and supplied standard required documents which include my recent marriage certificate, legal temporary ID document, proof of residence, 3 months bank statements from my existing bank, she demanded my original maiden ID document, so I obliged and went home to fetch it and gave it to her. This was still not enough for her to assist me with my request. I then had to call my husband who took off work to go home and search for our marriage registar whilst I allready supplied all the above mentioned documents. With his arrival we were informed that she dont think Nedbank will be able to assist us. Her direct words "oooohhh I dont know. I can send it off but I dont think we can assist you. After this my husband said we must leave and take our banking business to a bank that is willing to handle our affairs with proffesionalism and understanding our personal business expectations. Only 15min later we walked out of bank no 2 feeling positive and assured of proffessional service for our business. EEEIISSHHH I am glad we dont need any business with a Nedbank branch like Phalaborwa. Branch Manager where are you? Your staff are chasing awa yyour business and couldnt care less.

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kelebogile
, ZA
Aug 23, 2016 2:23 am EDT

i went to the nedbank rustenburg, to withdraw my money, the so called teamleader jeanette from rustenburg branch refused to give me my money, i even left my bank card as she refused to give me my money, right now i am inconvenieced by her because i was supposed to pay my builders with that money, she was so rude to me, she did not even know which procedure to follow in resolving the issue i had to get my money from the bank, even now i dont have my card with me, she needs further trainig on her job, she is a disaster, i want her to be dealt with accordingly.my details are as follows, id no-[protected], cell no-[protected]

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Booble
, US
Aug 23, 2016 2:23 am EDT

I went to apply for internet banking and I was adviced to get a smart savvy (cheque) account, so that I can have free internet and cellphone banking as one of the benefits and on top of that I will receive R750 44 days after my salary has been deposited in to the account and have used a card to purchase and send the word fresh to the specified number they had. I had done all they requried by the 31 July 2009 and counting from then it is way passed 44 days I havent received anything. when I enquire at the bank and I spoke to either Marcelle Gibbs or Julia Thema and I was told to wait untill my third salary is deposited into the account. Now I am having a proble with that because I was told I 44 day and even the broacher states 44 day and on the other hand Im told about 3 salaries that needs to be deposited into my account. I am currently waiting for a response from a banker with regards to my overdraft application and till today (almost over a week). I am really not getting any Joy from them now. Is it that I am not a multi millionire and I should be treated this way. respect me.

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Eypolie
, US
Aug 23, 2016 2:23 am EDT

Hi, we went into Nedbank N1 City to do and application for a readvance on our home loan since we still had funds in our access bond which payed registeration fees for.The consultant assist us and even worked out the new installment. I gave him the application form and supporting doc's on the 14 September and was advised it would take 3 days. Today is the 05th October and the application is still pending, but was approved in principal. What a story...I called everyday and was promised a return call but this never happended.

I want positive feedback by the end of the day, or I will close my current account, savings account, credit card and move my home loan cause this is just pathetic service and it is not the first time I get such terrible service.
Why should I be loyal to a bank that doesn't have any regard for customer service, my debit orders go off on time, you don't have to wait for your money why should I have to beg for service...I expect feedback please.

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Aissime
, US
Jul 14, 2016 4:10 am EDT

Went in to Nedbank, Sandton City in November 2009 to close an account. Sat with a consultant who did the necessary stuff on the system and calculated the amount to pay back to me in cash after taking the necessary fees due to them. Got paid and left thinking that my account was now closed.

Today I get an sms saying that my account is overdrawn. Called in to the call centre (ref: [protected]) and was told that my account was not actually closed, and fees have now added up. They say they will refer it to the branch, but what guarantee do I have that I wont be blacklisted because of their mistake? I want this sorted out immediately. Nothing but terrible service from Nedbank, from the call centre to the branch. Now they know why I closed my account.

Oh, and none of the call centre managers or team leaders have phone numbers or email addresses. So you can't even follow up on your own query directly with them.. How useless...

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9:50 am EDT
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Nedbank Bad service

On the 21/05/2009 I went to ned bank @ mdantsane to find out if I can block a debit order on my account because I bank there went to a lady called linda @ the enqiuries asked her if its possible to have my wish done she firstly looked @ me as I was stupid & im asking the most imposible thing that has never been asked she answred me saying no & consantrating to her colleuge which she was talking to before she served me living me with a no & no support to her answer I was standing there like a stupid & wishing I din't go there from the first place I shared this @ work we went the to find another answer to our question she shouted us like stupid kids & sent us to the managr we did'nt complain to the manager becoz we knew that we won't find a resolution nedbank has a bad service that is always caused by this same lady no one wants to even go & ask for help @ the enquiries @ nedbank plz people do something about this as i'm angry now due to someone who needs customer care service. My email add:[protected]@yahoo.com. Work tel: [protected]

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Mrs Mash
CENTURION, ZA
Jul 04, 2023 11:21 pm EDT
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Stupid bank if you ask me... I cannot wait to migrate to another bank that understand the needs of their employees. This bank put their profit and benefits before the needs of their clients... The staff is soo rude and have some stinking attitude.

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Eldien Naidoo
, US
Apr 02, 2023 8:30 pm EDT
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I got paid yesterday on the 24th March 2023 R22 169.97, on the 25th March 2023 Nedbank made an unauthorized debit order of my WHOLE SALARY R22 169.97 ! for a loan ive had for 7 years. No one contacted me for an arrangement for payment. i have a baby i need to provide for and rent to pay!

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Nezisa Bambani
Port Elizabeth, ZA
Mar 20, 2023 6:40 pm EDT
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24 May 2022 late estate account [protected] De case Ref [protected] Late estate incorrectly opened by the branch. And it's been almost two years of waiting and visiting the branch without solution please urgently attend this matter because now I'm being summoned due to financial constrain.

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Jaywanti Pillay
, US
Feb 08, 2021 10:03 am EST

nobody at nedback can tell you what the NRF subscription is all about and R225 is being taken of every month. I called serveral times every month waitinhg my airtime and evertime I was given a different version or that they dont know. still the same.

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keith james
, GB
Feb 10, 2020 2:15 am EST
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ILIKE to complain that thabo madaine at newtown campus 141 lilan newtown is not transferring fundes 60.000 and from south african bank frommy account number is [protected], , and branch number is [protected] to my bank in uk account number [protected]

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Tshengy
, US
Oct 07, 2019 5:43 pm EDT
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I'm so very disappointed about nedbank service., more than an hour I'm waiting on the quee only 2staff working at edendale nedbank your service is very poor pls try to improve

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Christina Jones
, US
Mar 12, 2019 12:56 pm EDT

Cell [protected]
My name is Christina Papas
I'd [protected] I will be in Greece my Nedbank card expires May 2019
card division to please re issue new card new expiry date my sister can bring the card to Greece 28 March 2019 as Nedbank will charge 800 courier

Card division says new card can only be issued two weeks prior to expiry date

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Mikw
, US
Sep 10, 2018 6:20 pm EDT

They have take 4 dep orders of on me loan in 4 days after been in bank today still take one of.so I have to wait from Friday till Tuesday to revers the money but I don't have money to pay for house and food.I am not happy client if this is the way they doing to me.

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sambitbastia
, US
Aug 20, 2018 9:19 pm EDT

Testing

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Sheila Olivier
, US
Mar 23, 2017 5:31 am EDT

im so upset with Nedbank i apply for a card after they phoned me how many times to apply so i went in apply and then when i try to follow up they said i took out a personal loan years ago i do not recall this at all when trying to get help the service i got was and is bad sorry to say but i went to nedbank to sove this now they want me as a customer to run around and find the problem dam what more but they sit all day watching their customers accounts to see who get big sum of money then phone begging u as customer to invest i will not revere any one to nedbank

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Phone numbers

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Website

www.nedbank.co.za

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