Complaint Rating:

Company information:
Naxpmedia
ECM #56452, PO Box 025250
Miami, Florida
United States
Phone: Phone: 1-888-603-NAXP
www.naxpmedia.net

No one likes to admit it, but I got scammed too. I am
taking the time to write this to PREVENT OTHERS FROM
GETTING SCAMMED. Naxpmedia is a rip-off, a scam, a
dishonest and unethical company!! Do not do business
with them. My situation is a little more unique than
some of the others in that I actually finally got
some DVDs (very defective ones...keep reading). I
went through the same process of ordering my DVDs in
November, only to find out on the website that ALL
orders placed before Thanksgiving were LOST by the
USPS and would be resent through UPS. After checking
back on the website a week later, I did indeed see a
UPS tracking number. Several days after that, it
showed up in the UPS system. So, a MONTH after I
ordered a boxset (Fraggle Rock, for about $30), I
actually DID RECEIVE IT. That's where the real
nightmare began. These are "garage" made sets, that
are not "sealed" as they claim in any way. The boxes
were crushed and the quality of the DVDs was
something I have NEVER experienced in my life. The
sound was distorted terribly on many DVDs and most
importantly, the picture quality was worse than
anything I could ever have imagined - so grainy and
pixilated that irt is barely viewable. Even more
noteworthy is that those were the good DVDs! The ones
with an even poorer picture quality were horrendous.
I honestly do not know how anything could be recorded
this poorly. Some people recieved nothing, but don't
be too disappointed, becaue if you had received
something, it would probably have been the same JUNK
that I got, which is only useful for my trashcan when
or if this is ever resolved (and it will probably be
easier for you to file a dispute with your credit
card company) I have received no response to my
emails sent to cs@naxpmedia.com regarding the matter.
The number on their website Tel: 1-888-603-NAXP just
answers that the mailbox is FULL, so you cannot get
anyone on the phone and the Fax: 1-888-810-9241 also
answers in the same fashion, that the mailbox is
full. Also, there is never any Live Help Available on
their website, it's always offline. I got SCAMMED.
Buyers beware - save your money - STAY AWAY from
Naxpmedia or face getting ripped off. No I have to
call my credit card company to dispute the charge and
deal with that. I will spend the time to go
everywhere I can online to warn others of this SCAM.