Complaint Rating:

Company information:
Naxpmedia.com
United States
www.Naxpmedia.com

I ordered the Boy Meets World Series DVD's on November 25th, and was billed shortly after. I was expecting them to arrive within the next two weeks, but after almost three weeks of still having not received anything, I got an email that said my order was being "reshipped" and got a UPS tracking number. I checked the website and I was understanding of their situation with switching shipping companies. Whatever.

So I checked the status of my item quite frequently, considering that they were supposed to be a Christmas gift and it was already December 13th. But for 11 days, the item's status was "billing information received." I eventually sent Naxpmedia an email requesting more information on the package, since it still hadn't been shipped. No response. Then I sent another email through my Naxpmedia account requesting an immediate refund of immediate arrival of my package. I only received the auto response email saying they received my email and would respond within two days. Still no response, but amazingly my item was shipped! Wow, so when I threaten a refund, my item gets sent?! I'm not one to go through the trouble of sending it back to the company, but I still wouldn't get the item before Christmas, like I'd hope even though I placed the order a month in advance.

On top of getting them 3 days late, on the website, it says that it come with 14 discs/seasons 1-7. First off, we only received 12 DVDs out of the supposed 14. And secondly, after sticking in the first DVD, everything seemed alright until we stuck the last DVD in and it only read Season 6 at the top. What a surprise, we didn't get a Season 7 DVD.

This company is a big scam, they don't respond to customers and don't know how to ship items you order but sure know how to take the money out of your account! Don't buy from them, the DVD quality isn't even that great for their prices.