Complaint Rating:

Company information:
Naxpmedia.com
Phoenix, Arizona
United States
naxpmedia.com

Todd banks. it seems like you only ship to those who file a posted complaint on google. you miss UPS tracking # 1Z55V9Y70398677104 from basierc in yahoo /answer in.answers.yahoo.com/question/index?qid=20071221072416AA2V6E4 she posted her complaint 5 days(Dec. 21) ago but i guess you did not see it. so her UPS shipping status is still "Billing Information Received". (Dec. 26 6:03pm arizona)I will be posting my blank disc replacement (1Z55V9Y70297673219) later. it's only been sitting for a week with no package given to UPS.

Best Answer - Chosen by Asker
I placed several orders online for my Christmas gifts all around 11/30/2007. One of the orders was from NAXPMedia for my nephew. All of my other orders had already shown up, but not the one from NAXPMedia, so I went to their website to find out if my package had been sent. Their website said it had been sent by UPS, but there wasn't a tracking number listed, so I wrote an email to them about my concern and the actions I would be taking if it was not corrected.

I was appalled to find out the order I placed with them on 11/30/2007 was accepted on 12/01/2007, the funds were taken out of my account on 12/03/2007 and supposedly it was shipped on 12/05/2007, but never arrived. So I went directly to UPS to find out where my package was, UPS had no record of any package being processed from NAXPMedia to my address. The following day I received 2 emails from Mary Smith. One was a pre-written generic statement with an 1-888-603-NAXP (6297) and an email address of cs3@naxpmedia.com, the second was a reply to my scathing response to receiving a generic pre-written statement, which said you should receive your tracking number today. I did receive a tracking number of 1Z55V9Y70398677104. The only problem is that anyone can get a tracking number, it doesn't mean anything unless a package is picked up. And as far as UPS is concerned they have all of the information necessary to ship the package, but no package to ship.

In my search to get this corrected before Christmas, I have called the 1-888-603-NAXP (6297). The answer I get is that the call center is closed, try again later. I have tried all hours of the day and it always says the same thing. I tried their customer contact email, cs@naxpmedia.com, I just get generic pre-written statements. I tried the personal customer contact for Mary Smith at cs3@naxpmedia.com and I don't get any answers. I even tried the number (1-808-780-7182) that is listed on your bank statement with the transaction notes and all I got was a generic voicemail message. I have done everything I can do to work this out with NAXPMedia and I know they had plenty of time to get the product to me because UPS confirmed it. Still they persist in ignoring the issue. Obviously, from these other answers, I am not the only person who has had this scam ran on them.

I am going to my bank today to dispute the charges from NAXPMedia and if I were anyone who has used a credit or debit card to purchase anything from NAXPMedia, I would do the same because you will NEVER see what you ordered. Now I have to run out and find a gift for my nephew. I am just glad I caught it in time.
5 days ago
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