Complaint Rating:

Company information:
NaxPMedia
Illinois
United States

On Feb 16, 2008, I placed an order for The Wonder Years DVD set with NaxPMedia. I made the mistake of not researching the company before I placed an order because I erroneously relied on the Google Approval of the company. I received the DVDs in less than 3 weeks. The DVDs and their containers all contained the label, The WOder Years. WHEN I PLAYED THE DVDS, ALL CONTAINED THE CAROL BURNETT SHOW AND NONE OF ANY WONDER YEARS EPISODE.

I called the 1800 number several times to no avail. On March 7, I sent the company a complaint thru their website and have emailed thru my personal email account, as well, regarding the DVDs I received and requested that replacements be sent immediately. On the same date, I received an email confirming receipt of the complaint I sent stating that my complaint will be responded to within 48 hours. It has been over a month since then, well over the 48 hour-period that Naxpmedia advised me of and I have yet to receive a substantial response to my complaint. I have sent Naxpmedia several complaints since my first complaint but I only received the same auto-generated reply each time.

Prospective customers of NaxPMedia, BEWARE!

This company is shady, shady, shady!