Complaint Rating:

Company information:
Naxpmedia
United States
Phone: 1-888-603-NAXP
www.naxpmedia.com

Same happened to me...order placed on Nov 29th 2007 and on Dec 13th below is the e-mail I got back from them on Dec 13th... still waiting for the items today 08/01/2008. THESE GUYS ARE SCAM ARTISTS!!

Dear Sherri

There is an issue currently in shipments to Canada , Canadian orders will cost us $70+ dollars to ship and we are trying to sort out this issue as we have undercharged for these orders. As the prices of our series do not even reach these rates we are unable to cover the cost at the moment. They have been returned for insufficient postage and we are working to try to resolve this issue to resend out the orders to our Canadian customers. We sincerely apologize; this is a recent even we have just made aware of. You can wait for us to clear the issue, you may choose to pay the larger shipping fee ($75), or we can provide you with a full refund.

Thank you for your understanding and patience.

Mary Smith
cs3@naxpmedia.com
1-888-603-NAXP
www.naxpmedia.com