Complaint Rating:

Company information:
Naxpmedia
P.O. box 025250
Miami, Connecticut
United States
Phone: 888-603-6297
www.naxpmedia.com

I placed an order for Third Watch DVD's on 12/4/07 which is more than enough time to receive in time for Christmas. However here we are in January and still no DVD's. I placed this order for my mother as a gift for her husband. She was so excited that I actually found what she was looking for from what I thought was a reputable company. I have never been so appalled by the lack of customer service from a company. I have sent numerous emails and am still waiting for a response. All I have is a tracking # which when I track the package all it says is "Billing shipment received" This means nothing! No package has been sent and it has been in this status since 12/13. How long does it take to ship a package? You can get no one on the phone and no live chat available for over a week and half. This is absolutely unfair. All I want is some answers and a full refund for the DVD's since it is apparent they will never get here! Please take this as a warning to anyone out there thinking of purchasing from this company as it is one big SCAM.