Complaint Rating:

Company information:
Naxpmedia
PO Box 025250
Miami, Florida
United States
Phone: 1-888-603-NAXP
naxpmedia.net

I ordered 2 sets of DVDs at the end of OCTOBER as a birthday gift for a good friend. Before placing the order I googled the company to see if the company was fake and going to rip me off. At the time I did not find any complaints, but I see now that I might have not gone far enough in pages to find any complaints.

I contacted the company by email a full 4 weeks after placing my order, and was told that my order must have been stolen or lost, and that it would be resent by priority. Todd Banks corresponded with me about this for awhile, and I was pretty happy with his replies to my emails. I became very angry when my order did not reship when he told me it would. Todd told me my order would reship by November 19th, and a week after that I sent the first angry email.

In response to that email I received an email from a Mary Smith, ensuring that I would receive it by Christmas.

My biggest problem with NAXPMEDIA other than not receiving my order, is that I am no able to log into my account on their site. It states that my information cannot be found. Because of this, I rely on email responses from their customer service to let me know what is going on.

I must say that other than quickly receiving an email after getting upset I have not received any other information from them

I see that other people have complained and received bogus tracking numbers.

I will be complaining to my credit union, and reporting them as a fraud.

I did not want to do this because all I want are my freaking DVDs. This is such a huge mess and stressful situation, and could have been avoided easily if I would have just spent more money on a different site.

I must say that I am extremely disappointed in NAXPMEDIA, and will never be purchasing from them again, even though I was definitely planning on it when I first made my purchase.