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Naxpmedia Complaints - Fraud & cheating!

Review all Naxpmedia complaints

Naxpmedia

Posted: 2007-12-10 by Robert W [send email]

Fraud & cheating!

Complaint Rating:

Company information:
NAXPMEDIA.COM
Florida
United States
Phone: 1888603NAXP
http://www.naxpmedia.net/

Well, guess what! It happened me too... I purchased 3 items over 80 dollars for dvds on November 3rd. Today is December 10th, and have not received any items. I emailed them well over a month, and they told me the same story - "We shipped via USPS - but had problems now we are shipping through UPS - you'll get your tracking number when it is shipped" well, it's been over 2 weeks since they "shipped through UPS" and yet I have NO tracking number. So I called their 1-888-603-NAXP number, I get a bogus menu to punch 2 for Customer Service, and all I get "No is here to take your call" Yeah, they're out having a party on our money. So I called my Credit Union this morning, and reported as fraud - YES NAXPMEDIA IS FRAUD in my books - they took my money, and I received NO items - so I'm being reimbursed my 80 some dollars. I kept all my emails correspondence with NAXP in case I have to show something that I tried to get answers in why I haven't received my items. And if they blame USPS for losing our items, and USPS says they have no record of mailing these items, then it's a federal crime!!!

Comments

United States

E-Shopping

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More Naxpmedia complaints

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Naxpmedia - Order not received!

Naxpmedia - Ordered goods have failed to be delivered!

Naxpmedia - Rip off!

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Comments

357 days ago by Todd Banks [send email]
This customer has posted a complaint on many forums, they customer wasoffered a refund. We also keep good records and don't appreciate false information.

356 days ago by Monica Oliver [send email]
I agree... This is a scam. I ordered some dvd sets and never recieved them. When I emailed them I just kept getting the same response, and they say they will resend it. I have never recieved my order. I called my credit card and reported fraud.

356 days ago by Hsieh Kai Hok [send email]

This is Hsieh Kai Hok. I received my Third Watch DVDS on wednesday, 12/12/07 at 2:16pm arizona time after almost a month of delivery time. The DVDS are in good condition. Because I want to update my previous complaints as early as I can I did not inspect all discs. However, the several random discs that I played looked good. They worth the money I spent. I have 21 discs with about 6 episodes each and looked like I have all my episodes. Because of the 5 situations cited on Yahoo questions and the fact that I did not receive my order for about a month that I filed my first complaint. I honestly don't know whether I would have receive my discs had I not file the complaint. Under the academic system I would give the quality of the video a B+ and the service and delivery time a F ( which is the reason why I thought this company was bogus). Case closed. Merry christmas and happy new year.

Hsieh Kai Hok

356 days ago by Dottie Dorsey [send email]

I was dubious at first about placing my order with naxpmedia but I am very pleased with my purchases. Yes, the delivery was slow, but I saved a lot of money by ordering from them and it was worth the wait. As with all transactions, I'd advise everyone to save copies of all correspondence with the company in case you do run into problems. The company DID have problems with their shipping method, but it appears they've worked out the kinks now.

355 days ago by Robert W. [send email]

This evening I received my refund from Naxpmedia - the full amount for both orders. I'm not going to apologize for my reaction, and/or my complaints. Today there is so much scamming that it's really difficult to trust anyone or any company that you do business on the internet, that you don't know.

In my opinion, if your phone lines had worked, and I was able to talk to someone over the phone, whether it would be Todd, Mary or Jennifer - I think I wouldn't of complained liked I did on the boards, and felt more comfortable about the situation.

I want to thank you for honoring me my full refund, though I will send back the dvd you sent off because it's only right for you to have it bacik. When UPS comes by, I will refuse the order and it will come back to you.

I really think you should get your phone lines fixed, I honestly feel that your customers will feel alittle more at ease if they could talk to a customer service rep.

I hope you all have a Merry Christmas. Robert W.

351 days ago by Sue Alexy [send email]
I am frustrated beyond belief. I ordered a DVD set the end of November for a Christmas present. It appeared on my credit card on 12/6. I was given a tracking number but have never received the DVD set. And I, too, cannot get an answer on their phone. I have sent numerous emails, but never get a straight answer.

350 days ago by Katie Redman [send email]

I ordered a DVD set on November 28th. I have to admit that correspondance was good in the beginning and I had no problems getting a representative to respond to my e-mails. However, it is now December 18th, and I still have not received my order. I finally got them to send me a tracking number after several e-mails and it says the billing information was received on the 14th...yet it is now the 18th and UPS is still showing that only the billing information has been received. I got the same e-mail from UPS when I inquired about my order that Hsieh Hok received. It was supposed to be a Christmas present for my husbad so as you can imagine, things are looking grim in that area, and its very disappointing to me. If it is, in fact, a legitimate site, it appears that they might have bitten off more than they can chew and are incapable of running a successful business. You can't take money from people months before you give them what they've ordered from you...if in fact you receive your order at all. I was very excited to find this site initially and when I ordered, negative comments had not been placed that I was aware of. Now when you google their business, all you see are fraud complaints and rip-off reports. Naxpmedia, if you are real, you really might want to kick up your customer service and response and delivery time if you are interested in having any kind of business at all. I really want my dvd's and have been holding off filing a fraud report just in case. However, if I have not received them before Christmas, that will be my next course of action.

350 days ago by Andre French [send email]

I agree with the complaints that many individuals have logged. I am going through the same garbage with NAXPMEDIA right now, and it is just amazing how dishonestly this process is being handled. I ordered on 12/2 and the transaction posted on 12/3. Nine days later, their web site showed the order still processing, so I tried to call. What a joke! I tried to e-mail. Even more of a joke! Finally someone conveniently responded with a tracking number. I tracked the item only to find that UPS only received the tracking number, but no package, while their site says it is shipped. Now on the 18th, the item has never been picked up for delivery to me, yet I was billed on the 3rd. And I have told NAXPMEDIA this whole story over and over and over, only to be ignored. Who does that! It is absurd! They have yet to offer any kind of truthful explanation, after dozens of e-mails and faxes. If you are considering a purchase, STAY AWAY FROM NAXPMEDIA!

350 days ago by Monique Taylor [send email]

I would like to thank all of you for your comments. I placed an order today for the very first time with Naxpmedia and I did not research any comments until now. I am on my way to my bank to cancel the "pending" transaction. I do not trust this company and I will not take a chance like this after all of the complaints that I have just read. Thank you to all that have posted to warn potential consumers.

343 days ago by Lanny Netz [send email]

Well, I guess I have to admit that I got scammed too. I ordered the China Beach series for my wife. I placed the order on Dec 7th, my card was charged on Dec 8th. Today is December 25th, Christmas. Nothing. I have sent numerous emails, no response. I have an email saying the item shipped, but no tracking number. The website says "live help not available at this time". Is it ever? I guess I have no choice but to cancel the charge on my credit card and try to find this item on a reputable site, like amazon. Somehow I thought being a "Google site made it safe. So much for that theory...

340 days ago by Jessica Thompson [send email]

I ordered the DVD set for the Boy Meets World series back in November. After 2 weeks of not getting it, I requested another one be sent. I got a responce saying they were having trouble with their shipping service but would try UPS this time and would get my items in a week. Well, a week later I tried calling their so called service line and no one was ever available to take my call, any time of the day I tried calling. It's now almost new years, and I have not recieved anything, nor anymore responces to my emails. DO NOT ORDER FROM NAXPMEDIA!

340 days ago by Monique Taylor [send email]

I'm still waiting for my DVD's. I went to my bank to cancel my card that was charged because I don't want Naxpmedia to be able to charge anything else to my account. I am working with my bank to get my money back and I am placing a complaint with them about this fraudulant company. BEWARE TO POTENTIAL CUSTOMERS. The worse thing I could have done was to place an order without first reading these comments. I have since ordered from Amazon and received the DVD's I wanted just in time for Christmas. This is what Naxpmedia promised but failed to deliver on. Anyone have any suggestions on how we can shut this business down for good before they get extremely rich with our hard earned money? NAXPMEDIA LACKS INTEGRITY!!!!!!!!!!!!!! STAY AWAY FROM THIS COMPANY!!!!!!!!!!!!!!!!!!!

339 days ago by Wendy Marshall [send email]

I'm happy to know I'm not alone. I ordered an item on December 3rd and I have yet to recieve it almost a month later. NAXPMEDIA never seems to have a working phone system nor have they been replying to my most recent e mails. I guess they know I'm on to them. My purchase was for a birthday gift for someone whos birthday falls on christmas. I was guaranteed delivery by Christmas and they have failed me. I have been charged fully for the merchandise I havent recieved. Thanks NAXPMEDIA for ruining a holiday and birthday for someone. Let's all try the Better Business Bureau!!!!!

339 days ago by Eileen Mills [send email]
I ordered China Beach early Dec. My card was charged Dec 11. I was very nervous especially after reading all the complaints and receiving no response from the company. My order arrived Dec. 24. Worth the wait, however, the company should explain that orders may take more than a month to fill.

330 days ago by Robert M [send email]

No one likes to admit it, but I got scammed too. I am taking the time to write this tp PREVENT OTHERS FROM GETTING SCAMMED. Naxpmedia is a rip-off, a scam, a dishonest and unethical company!! Do not do business with them. My situation is a little more unique than some of the others. I went through the same process of ordering my DVDs in November, only to find out on the website that ALL orders placed before Thanksgiving were LOST by the USPS and would be resent through UPS. After checking back on the website a week later, I did indeed see a UPS tracking number. Several days after that, it showed up in the UPS system. So, a MONTH after I ordered a boxset (Fraggle Rock, for about $30), I actually DID RECEIVE IT. That's where the real nightmare began. These are "garage" made sets, that are not "sealed" as they claim in any way. The boxes were crushed and the quality of the DVDs was something I have NEVER experienced in my life. The sound was distorted terribly on many DVDs and most importantly, the picture quality was worse than anything I could ever have imagined - so grainy and pixilated that irt is barely viewable. Even more noteworthy is that those were the good DVDs! The ones with an even poorer picture quality were horrendous. I honestly do not know how anything could be recorded this poorly. Some people recieved nothing, but don't be too disappointed, becaue if you had received something, it would probably have been the same JUNK that I got, which is only useful for my trashcan when or if this is ever resolved (and it will probably be easier for you to file a dispute with your credit card company) I have received no response to my emails sent to cs@naxpmedia.com regarding the matter. The number on their website Tel: 1-888-603-NAXP just answers that the mailbox is FULL, so you cannot get anyone on the phone and the Fax: 1-888-810-9241 also answers in the same fashion, that the mailbox is full. Also, there is never any Live Help Available on their website, it's always offline. I got SCAMMED. Buyers beware - save your money - STAY AWAY from Naxpmedia or face getting ripped off. No I have to call my credit card company to dispute the charge and deal with that. I will spend the time to go everywhere I can online to warn others of this SCAM.

330 days ago by Patricia Whitaker [send email]
I ALSO ORDER 2 SETS OF DVD'S TOTAL PRICE WAS $50 I HAVE NEVER RECIEVED THEM, I OREDERED THEM IN NOV. I CANT GET THEM ON THE PHONE & THEY WONT ANSWER MY MESSAGAES I LEAVE, THESE CROOKS NEED TO BE STOPPED NOW. I JUST WANT MY DVD'S SOMEONE PLEASE HELP ME.

329 days ago by Lanny Netz [send email]

Well, guess what? I just recieved my order for China Beach. I placed the order on Dec 7th and hoped to have it for my wife for Christmas. In spite of many attempts to contact them regarding shipment i got nothing. Of course, they charged it to my card the next day, Dec 8th. I finally gave up and told my credit card company to cancel that charge. I found another source through Ebay and although the price was 4 times as much, I ordered it and it came in three days. Then a couple days ago, January 6th, here comes my order from NAXPmedia. Now I have two sets. To be fair, both sets are ripped off of a TV feed, but he quality on the NEXPmedia is a little better than the one that cost more.
This could have all been avoided if some from NEXP would have simply responded to even one of my inquries, even just to say it will ship late. Now we will see how long it takes them to realize that I have thier DVDs and they are not getting paid. I wonder......

322 days ago by Pat Chatman [send email]
I placed an order December 28th and it showed to be shipped on December 29th and should be delivered January 9, 2008. Well guess what? I wish I had seen these complaints before placing the order. It would be great to received my DVD since the money has been deducted from my account. Does anyone have a phone number for these people?

319 days ago by Maggie [send email]
Same problem here. Ordered Carol Burnett discs and now over three weeks later no discs. Called both number left here and got some old guy who said he didn't know what I was talking about. The other number said mailbox full. Will put this in dispute with credit card co.

316 days ago by James Murray [send email]
If Todd keeps good records as claimed perhaps he should address some of the complaints listed rather than bleat like a lost child. Pirate dvd's is no laughing matter and neither is fraud. I hope Todd and Co get whats coming to them, namely federal prison and a shower with Mr Big.

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