Complaint Rating:

Company information:
NFCU
Florida
United States

I've never had to much of a problem with them before, but I encountered one today (I was usuing the 800 number to try to get info on my title so I could register my car in FL). Let me just say that they were highly unprofessional and rude. Because of my bankruptcy (suddenly being single and having to handle ALL the bills of a household, raising a new baby with no help financially, etc - not from being irresponsible and blowing my money on stupid stuff) they said "why should we help you" and "you owe us money" (uhm its written off)...exact words, wish I would have been able to record them. The "lady" was a supervisor and If i remember correctly her name was Sherry, Cheryl, or something similiar to that. If they could have just faxed it to the DMV that would have been perfectly fine and acceptable with me, but they refuse to do even that...why? The DMV said that if they would even write something on company letterhead stating that they are not relaeasing the title to me, and why, that they would even accept that. NFCU wasnt even willing to sign a piece of paper saying they are unwilling to help or compromise in any way. I can understand it they didn't want to give me the title, that's fine. They said if the DMV got a hold of them that MAYBE they'd think about it then. Its assanine (spelling?). So much for customer service. I wrote the CEo last night and am sending it off otday. So thats my thought on NFCU now, don't use them if you have an option.