Complaint Rating:

I would like to file a formal complaint against a branch of Navy Federal Credit Union. The bank manager assured me that she would return my call with information regarding a complaint I had made. She did not call me back and so several hours later I called, again on hold for over 30 minutes, and she had left for the day...again, most unprofessional. I then asked the secretary for the number and address to the corporate office. I was given a number and the address. The lady whom I spoke with informed me that she was giving me the number to the corporate office, and actually what she gave me was the number to the main line. Then I called, again on hold, and spoke with a Barry McKnight who informed me that there is no way to transfer me to the corporate office. His exact words are as follows: members cannot be transferred to the corporate office" and "there's definitely there's no way for you guys to talk to the president" and only offered to transfer me to the supervisor. I then hung up. This is the most perfect example of piss poor customer service. This company most assuredly is not living up to it's own code of ethics and certainly does not deserve any award for excellency. I think someone in this company should pay more attention to the manner in which they treat their customers.