Wow! Finally a place for me to vent. I want all of you whiners to know that I have been a member of NFCU for over 35 years. I have always loved NFCU for their great member service. Yes, I was turned down for a loan and was grateful for that. I asked the agent POLITELY, why I was turned down and he PROFESSIONALLY explained to me that the reason was because the seller was asking too much. Armed with that information, I got the seller to lower his asking price by 2k and the deal was eventually finalized. I considered that a GREAT service that NFCU provided to me for free. Imagine saving 2 grand and not having to pay a fee for that. I felt like I had family looking out for me!
I too, on occasion did mismanage my account. Notice that I am owning up to MY MISMANAGEMENT of my account. And I am willing to admit that I also was a rude member. I vented on which ever agent answered the phone when ever I had a problem that I was unwilling to assume responsibility for. The worst treatment I ever received for MY RUDENESS was that the agent placed me on hold and transferred me back to the phone tree. This was actually humorous to me and caused me to reflect on how I acted, and how that agent might have felt. I eventually had a self awakening. One time while I was giving hell to an innocent agent for my failure to maintain my checking account, I somehow realized that it had been my fault all along. Unlike almost ALL of you unrepentant abusive members, I admitted my error, sincerely apologized to the agent and asked him to forgive my trespasses. {My unwarranted aggression for those of you who fail to understand basic manners}. He was pleasant and cordial throughout the abuse and the apology. THAT IS PROFFESSIONALISM!
Imagine my surprise when NFCU decided to open a call center in my town. I always wanted to have an inside office job. I was tired of breaking my back in construction related jobs. Hot, cold and dirty. Didn't want to do that till the end of my working life. Well I set to the task of becoming qualified to be a candidate for hire at the call center. I worked at a local call center that only requires a pulse and breathe fog on a mirror test to be hired. It was a real hell hole. Many of you will know of the pit of which I speak. On the WEST side of town. Any way, after excelling there for exactly one year, that company on the WEST side of town started putting ridicules pressure on me. Warm bodies are a dime a dozen, and you become costly after you get that 15 cents an hour raise after being there for a year. So, I applied at NFCU. Yes I was hired and yes, I am one of those that you call rude. You can not imagine my shock when I returned to the class room after sitting in live with another fully trained agent. I could not believe that I was listening to my fellow members. WHERE IS MY SIX DOLLARS???!! You scream at me. Well, I calmly reply, "maybe you spent it" Then you go off on a rage and accuse me of being rude. I have taken approximately 62, 000 calls give or take a thousand, since I was hired. Was I ever the rude person initially? Maybe a time or two. I'm human. I have bad days like everybody else. But I assure you...you take the first swing. I have nothing to gain by answering the phone in a surly manner. All of us are told by somebody sometime somewhere that we are unique. We start believing that we are the most important people on the planet. OUR needs and wants trump everyone else’s. I have been in customer service and sales in some form or another for most of my life. And yes, in supervisory positions a time or two, and in my opinion, the guy who famously coined the phrase..."THE CUSTOMER IS ALWAYS RIGHT" {Damn you J.C. PENNEY} should be flogged. The customer is certainly NOT always right. I've read the previous complaints and responses at this site. You angry whiners need to grow up. Accept responsibility for managing your own finances. Stop blaming others for your failures and poor planning. Opps, sorry, am I asking too much? Am I asking you to join the adult world?
I would like to challenge all of you complainers to take a step back and think of how an agent that goes to work each day with the goal of doing the best they can, WHICH IS THE REAL ATTITUDE OF EVERY NFCU EMPLOYEE THAT I HAVE EVER KNOWN!, and the next time you call in to ask us to balance your check book, or solve the mystery of how and where you spent your money, give us a break. Talk to us in a calm pleasant manner. If you treat us like crap, it is harder for us to withhold our feelings. I am very proud to say that the largest percentage of NFCU membership is very pleasant people to serve. MOST thank us for our time and effort to serve them. Occasionally we get member complements. One guy that sits near me got his first customer complaint after working here for over 3 years. He has had over 20 customer compliments. So, you whiners need to grow up. Put yourselves in our shoes and stop demanding to be treated like royalty when you aren't even maintaining the basic communication skills. If you would talk in a calm, polite and professional manner, you would see that you will be served to the best of our abilities. I used to credit back hundreds of dollars each day in overdraft fees for the newer and younger members. Guess who got those reversals. Yep! Those that talked to me with respect. Those that admitted they mismanaged their accounts, those that allowed me to school them. Those are the members I am proud to serve. You whiners...grow up!
PS, please use the spell checker that this web page asks you to use. You whiners would look a lot smarter if you would do that. I might have a little more respect and regard for you. It demonstrates professionalism and follow through. Something adults strive for always. |
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