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CB Diet Products Nature's Acai

The good, the bad, and the ugly - discover what customers are saying about Nature's Acai

Welcome to our customer reviews and complaints page for Nature's Acai. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Nature's Acai.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Nature's Acai's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Nature's Acai, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Nature's Acai. Your feedback is an important part of our community and will help others make informed decisions.

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2:30 pm EDT
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Nature's Acai Unautherized Charges

I have been charged for this product twice without my authorization. The first charge of $4.99 was authorized and the next two for $79.96 and $29.95 were NOT authorized.

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javerde
Galena, US
Apr 26, 2009 5:00 pm EDT

I did exactly as you directed. I became wary of taking the pills as I have hypertension and didn't feel that I needed to take something with those ingredients. I checked my credit card statement on line and found the number and also noted that I was charged $79.96 for something I never received and $29.95 for a self help membership, The 29.95 has been refunded, but not the $79.96. Too many people are listing this as a scam. Legitimate companies will refund unwanted charges...for items not received.

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Company Employee
West Lafayette, US
Mar 26, 2009 5:50 pm EDT

Valued Customer,

On behalf of Nature's Acai Berry, I would like to apologize for any miscommunication of the nature of our risk free trial offer of the acai berry supplement. With so many health benefits, including increasing energy, burning fat, and reducing the signs of aging, the company and its affiliates offers an amazing product! All of the terms are fully disclosed to any and all of our valued customers and thus customers, for whom satisfaction is assumed, agree to a continued membership upon sign-up. This elite membership includes the automatic shipping and billing of your new supply of Nature's Acai Berry to save you the inconvenience of having to reorder by phone! The terms of service also included all of the information regarding all other charges and specifically point out that by ordering our product you agree to all future charges that will come from our company or the companies of the other trial offers. If you have since changed your mind, remember that you have the option of canceling your orders at any time by contacting our helpful customer service representatives at the number listed on our site [protected]). Your satisfaction is our number one concern, so feel free to contact us to resolve any issues. Thank you and have a great day!

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5:37 pm EDT
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Nature's Acai Many extra charges

I ordered the trial bottle of acai for $4.95. I was very careful to read the fine print and not check any other offer when I paid online. My credit card was charged $79.96 for that bottle, $85.91 for the next one (which I haven't received nor want), $29.95 for access to some website and another $2.95 for who-knows-what. I called the company several times and waited on hold for 20-30 minutes every time. I finally went online and they have a home page just for extra charges on credit cards. I called and got all but the $79.96 refunded. They wouldn't budge on that charge.

What a scam!

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12:14 pm EST
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Nature's Acai Customer Service

After reading of the complaints here, I called the customer service(less) department since I had been charged for the trial product and had not received it. I called to cancel to make sure my card was not charged the $79.96 as others had been. After waiting for 30 minutes on hold, I got a person who spoke broken English telling me that due to the volume of calls, they would take my name and number and someone would return my call within 24 - 48 hours.

Surprise! No one did. I also went to the complaint site www.naturesacai.com and stated that I wanted an future shipments canceled and that I was sending a copy of the correspondence to my credit card company. I submitted the form and received a confirmation that it had been received and I would be contacted shortly.

As of 3/5/09 I have heard absolutely nothing via telephone or email from this company. And others are right - the Terms and Condition are hidden in a small link on the very bottom of the web page, which if you are just going through and signing up for the free trial, you never actually see the bottom of the page.

Beware.

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2:57 pm EST
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Nature's Acai 14 day free trial scam

NATURE'S ACAI IS A SCAM! 14 days really is only 4!

It took them 10 days of the 14 day free trial for me to receive the product even though it also took them 6 days to charge my account. They claim they will ship the product 24 hours within the time you place the order. Instead they waited 6 days AFTER I placed the order to charge my account. So, you mean to tell me that they shipped the product prior to me paying for the postage? How does this make sense? When I called to cancel the "membership" they said I was already 3 days past the 14 day free trial...to simplify:

Feb 3rd: placed order, 14 day free trial begins
Feb 9th: (day 6 of 14) credit card charged $4.99/shipping
Feb 14th: (day 11 of 14) received product
Feb 17th: (day 14 of 14)unaware 14 day free trial ends
Feb 20th: (11 days after cc was charged, 6 days after receiving product) charged $79.96 for NEXT 30 day supply that I have NOT received and won't for 30 days AFTER the original order was shipped.

SCAM! They will not help you, the customer service reps are difficult to understand and keep repeating themselves over and over stating that I should have read the terms of offer. Clearly they are on a mission to NOT reimburse/satisfy their customers. I keep seeing the same 800# on all these posts along with apologizes from Nature's Acai representatives. they will not help you or satisfy your needs.

DO NOT fall for this scam unless you are willing to spend the additional $79.96 when the 14, actual 4, day free trial is up.

JA

TERMS OF OFFER:
You are ordering a 14-day risk-free trial of Nature's Acai Berry for the $4.99 cost of shipping and handling, which will be charged to the credit or debit card you provide when you place your order. Your 14 day trial begins when we ship Nature's Acai Berry. Your product will ship within 24 hours of ordering. If you are not satisfied with Nature's Acai Berry, you can cancel before the end of the 14-day trial period by calling [protected] M-F, 9am-9pm, EST, and your credit card will not be charged further. If you are happy with Nature's Acai Berry, do nothing and your credit card will be charged an additional $79.96 approximately 15 days after your risk free trial is shipped.

NATURE'S ACAI BERRY HOME DELIVERY PROGRAM

Unless you call to cancel before the end of the 14-day trial period, beginning approximately 30 days after your trial order was shipped. and about every 30 days thereafter, we will automatically send you a fresh 1-month supply of Nature's Acai Berry. We will charge the credit or debit card you provide today the Member's Only price of $79.96 plus $5.95 s/h for a total of $85.91 each month when each order of Nature's Acai Berry ships. You may cancel your membership at any time and avoid further shipments and charges by simply calling customer service at [protected] 9am-9pm, EST before the next shipment and charge date. Please see below for information about refunds and returns for Nature's Acai Berry.

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GRO
, US
Aug 17, 2016 7:45 am EDT

Company information:
Nature's Acai
California
United States
Phone: [protected]
trynaturesacaiberry.com

My comments are pretty much the same as 'JA' You are not given 14 days before they bill your credit card. They said the product would be shipped within 24 hours, that did not happen. On the 'Questions most asked' (Will I be billed if I decide to keep my trials) it says 'simply do nothing and you will be billed $59.95, not the $79.76 which I was actually billed. Another question (What if is doesn't work?) it says 'ACaiBurn totally covers you for a full 60 days. If you're not 110% satsifed with your results, simply send back the unused portions (even if it's just one pill) for a refund. You have more than eight weeks to decide. Customer satisfaction comes first and foremost at AcaiBurn.' What a joke. When you call the 1-800 number you get people with broken English and all they can say is you did not respond with in the 14 day. And like someone else said, they are totally do not want to help you. I am not done with them yet. I plan to take this further.

GRO

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javerde
Galena, US
Aug 17, 2016 7:45 am EDT

I also sent for the $4.99 special offer. I received it with no paperwork and a few days later when I checked my credit card statement on line I was charged $79.96. I also had a charge for self help ffcom8009LasVegas for $29.95. After I called both companies, I received a credit for $29.95 immediately. I am still waiting for the $79.96 credit. Natures Acai gave me a bunch of reference numbers (4) and have also told me on 4/10 that the credit was processed. Still no action on my card. Where do we go next? Nevada Attorney General.

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Sandra Hertsgaard
Culpeper, US
Aug 17, 2016 7:45 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I requested a FREE trial of the above mentioned product which I never received. I was charged $79.96 on my credit card from this company. My intention was to receive a free trial and if I wanted to purchase more I could. However, since I did not receive a free trial, I could not try it so I certainly would not want more of a product I never received or tried. I want this charge removed from my credit card and I do not want to do any kind of business with this company in the future.

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tired of so-called trials
, US
Aug 17, 2016 7:45 am EDT

We were taken in by this scam, as well. Nature's Acai is basically stealing our money. Whom do we have to contact in order to start a class action against this type of activity? He noticed 3 charges on his credit card statement: 4.99 for the trial, 79.95 for the "balance" of the amount due, and 29.95 from SelfHelpFFCom, which is a related company. Not only did we get charged the 79.95 at least a week before we even received the product, but the day that my husband called to complain, he was told by the operator that additional charges of 85.91 and 2.95 were put on his credit card. He was able to get reimbursement for all charges EXCEPT the 79.95 initial charge and, of course, the trial charge. I reviewed the agreement, which is not clearly disclosed in the website and found the language relating to the 15 day cancellation notice. Is it even legal to require a customer to cancel a trial before he actually tried the product? If he did cancel, what would be his excuse?

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RPilcher
Arvada, US
Mar 28, 2009 12:17 pm EDT

After responding to an internet ad for a free month supply of Nature's Acai, for which I was charged $4.99 for shipping, I received 2 more charges of $79.96 and $85.91, for product that I did not order or receive. Both of these were charged to my credit card within one month of my original purchase. I have filed a complaint with their Customer Service department, but have had no response.

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truexprep
Jeannette, US
Mar 23, 2009 10:11 am EDT

I previously had made a complaint regarding an Unauthorized Withdrawal from my checking account. I'm just touching base in saying that I was refunded in 2 business days after hours of fighting with the "helpful" customer service. I seen on the internet there's a TEETH WHITENING "free trial" going around which is the same scam. Be careful nothing is ever free!

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Helen
, US
Jul 08, 2009 4:43 pm EDT

They tell you it's a 14 day free trial for 4.99 and in 2 weeks you get a charge on your bedt card for 79.00.You will get it back in about a month.

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Susan Kurth
Utica, US
Apr 07, 2009 10:56 am EDT

print was very small couldn't read what one agree to. also never received some of the products but yet was billed to my credit card. they would not reverse the charges saying that I agreed to you. and the products I did try did not work as promised.

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Jason Homer
,
Aug 17, 2016 7:45 am EDT

News letter deduction that I never recieve Please stop the deduction immediately

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Betty Bullock
Palm Coast, US
Aug 17, 2016 7:45 am EDT

I ordered free samples of this company's product and received the free sample with a charge of 3.99 for shipping. Shortly thereafter I was charged on my checking account 79.96 for something I never received or ordered. I have been reading about others that have been scammed by this company. And would like to know what recourse I have.

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