Nationwide Home Warranty Complaints - Unpaid Claim, Poor Customer Service, Rip Off Because Policy Will Not Cover Me

35 days ago by Ammie Brothers [send email]

I had just bought my policy with Nation Wide just last month on the 17 of September 08. Before i bought my policy i had asked a few questions regarding what would be replacable and repairable to them. I was told everything in the policy but never once did the man who sold me the policy tell me that if there was rust or corrosion that they wouldnt approve a claim. I did not recieve my so called policy until after my 3 days was over in the mail. I was not told that i could go to there website and read the ploicy because i never purchased my policy online i did it via phone. Well my Central AC unit went down, so i filed a claim. They sent a tech. down to see what was wrong with the unit and come to find out it needed to get replaced. The tech told me he told them that it was old and it need to get replaced, the compressor was bad. They were told that the claim was not approved by the warranty, so then i called the Nation WIde up to see what was going on and they told me that they cant repair anything that had rust or corrosion, but in there policy it doesnt state that AC units was not covered due to rust or corrosion. I then started reading my policy word for word and only a few paragraphs stated that and it was Plumbing, Electricity and Improper Installation/Previous Repairs. I then brought that up to the head supervisor incharge and she told me it states it in paragraph 9.1.2 which is Improper Installation/Previous Repairs. I told her that it doesnt state that for AC units, it states it for the paragraph 9.1.2. I asked her for my refund back and she told me that i cant get a refund back, my claim wont get approved and i cant cancel my policy with them. I told her why not and she told me that i had 3 days after i bought my policy to cancel. I was like 3 days, i didnt know nothing about 3 days, she then tells me that i recieved my policy through email and i told her no i didnt. I said mail doesnt take 3 days to get any where unless you send it through priority mail. I told her i didnt get the documents in a timely manner in order for me to have a chance to cancel my policy. I said do you think i would have spent all that money on a policy that basically worth nothing if you wont repair anything. She tells me regardless its to late. I then tell the lady that they lied and cheated me out of my money because whats the sense of having a home warranty when im not going to be covered for anything. I called the tech. again and asked him again what did you tell the warranty people and he told me that it needed to get replaced and that it was old, i told him that, thats not what there telling me, there telling me that it is rusted and there is corrosion. Nation Wide made a false claim in order for them to not approve me. So bottom line is if you did not cancel your policy within those 3 days you are stuck with basically no policy. What i did though was go and report them to the BBB because of false documents, and to get my refund back.

Please visit the BBB online @ http://www.bbb.com, if you would like to report this company. They are located in New York so you will have to get to there location in order to file the claim.

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Nationwide Home Warranty Complaints - Unpaid Claim, Poor Customer Service, Rip Off Because Policy Will Not Cover Me

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