Complaint Rating:

Company information:
BJ Bennett
48354 Old Woman Springs Rd
United States
Phone: 760-3641908

I had a well/pump company come out to check my well as I couldn't get water to the house. The well man said the pump had died. I placed a claim with NationWide Home Warranty and they denied my claim. I have coverage for the well pump. They insisted that I produce maintenance records on the pump, which is maintenance free. All it requires in order to run is electricity, which I have always provided. There is nothing to maintain on it. It is 160 ft in the ground. When it quits running its either an electrical problem or it has died. I explained this to the claims supervisor and was still turned down. It is comparable to a lightbulb. When a bulb quits working you replace it - there is nothing you can do to "maintain it." I live in the high desert where it is 104 deg and I could not even use my evaporated cooler to keep cool, as I had no water. My livestock needed water too. My wife and I are in our 70's and can't tolerate the heat. I could not pay to have the pump installed because it costs well over $1, 000 jut to pull the pump out of the ground with the boom on the well truck. This company will not pay claims.