Mr. Cooper
reviews and complaints

NationStar Mortgage has charged my checking account several times in a month when only one payment should be charged. Refunds are difficult to obtain.

This is a follow-up to the problem posted 7/27/12... Nationstar finally provided a pay off amount and I was able to close on my house sale. However, 17 days AFTER I fully paid off my loan, I called to find out the status of my escrow funds which they still owe me. I was told that it is Nationstar's policy that they can take up to 30 BUSINESS days to refund escrow fees. Not just calendar days... business days! If you are more than 10 days late paying your monthly mortgage, I'm sure Nationstar will hit you with fees on top of interest charges on top of fees. But if they owe you money, it's OK for them to take up to 45 days (business + weekend + holidays) to pay you. And they don't pay you interest on the funds they owe you. I can not stress enough... stay away from this company. Don't originate a loan with them. If they buy your loan, refinance with a ethical mortgage company. Nationstar is terrible.

So I have my mortgage finance through nationstar. I was trying to refinance it again to take advantage of the program and of course save money. Anyway I've established a I thought was great communication with one of the loan mortgage representative. During my third phone conversation with him, he informed me that I was hackling him and that he is not able to help other customer because I've called him too much way already. I asked for anyone that could help me even the manager's direct phone number but no one is willing to assist. Talk about horrible customer service!

The registered agent for these people is:

5256 nationstar mortgage llc, d/b/a champion mortgage company filing status: current - licensed
350 highland dr. Lewisville, tx 75067 contact: gloria fillmon - [protected]
[protected] e. Highway 121 suite 100 lewisville, tx 75057 filing status: current - licensed

I called - got a reasonably sounding individual who admitted (Right way) that the fact that they took money from a one-time only used account number (That was promised not to be kept) was wrong. She further admitted that when I requested corporate phone numbers that their employees should have provided it to me. And I told her about the unreturned calls, e-mails and names being given with no chance of ever getting that person on the phone again, supervisors refusing to get on the phone - she was truly shocked. I told her I was calling long distance and immediately she took my number to have someone return the call to me, rather than my continuing to incur charges. I told her I thought the whole entire customer service dept. Should be shut down before the close the entire company and she agreed with that as well. I hope to the dear lord that I have help, if not, I have my complaint form for the state of delaware office of the state banking commissioner complaint form filled out and ready to go. I spoke with the commissioner's office and it is a problem that they took it from the wrong account, complaints going unanswered and they will be forwarding my complaint and they want an answer. Follow this path - let's hit them and hit them hard.

The problems started the day they bought my mortgage and started demanding payment without having even assigned me an account number. The problems continued as they harassed me on a monthly basis for payment even though I was never once late in paying according to their policies. The final straw comes as I finally try to get rid of them and request a payoff amount. They claim to be very behind in their paperwork and can not guarantee me a payoff amount until 3 days after my closing date. I requested a process to expedite the payoff amount and was told it's not possible. I asked if there was anyone else I could talk to and was told no.

Stay away from this company. If they buy your loan, my recommendation would be to refinance as soon as possible.

Where do I start? I came out of a brank ruotsy last year I wrked hard making all payment plus I paid more when I could. Was billed for theese fees I called dated whom I spoke with and time/date and was told to disregared and I could throw in trash I didnt. Then the next thing im getting a forecloser notice they sd I had not paid aug sep 2011 I had I called they ran aa rap it had been returned from bank witch was not true I ened up in e. R. That night. I called the next day told I needed to talk with b. R. Dept. I was connected then told they where the b. R. Dept but not for my loan another b. R. Had it they can not provide my payment history they say I owe lager amount payments for escrow witch keep getting lager they send check the last one was almost 1, 000.00 I have not cash that one or the first one it took 6mnths to get their payment report it does not match mine I have all recoeds of payments and money gram I send payment return rec reg becouse before I did it was applied late for those horrific fees. One dept has no clue what the other is doing they can not assign one person over my loan I want out but had a credit scoreof almost 700 then there crap hit saying I was 90 days late I am not how do you gt this straight. Also im on adj rate mortgage where and hoe does this libor come in to play with people like myself in 2008 I was almost in neg. Amortalsation with means I would how more money after paying full amount after 30 years. I want them to send my acct. Psyments not this mortalastion table bill thats ment so I cant read it and it took six mnths to get that I reminded them I had sent money threw money gram and paid for 7 yr search for acct no that goes to the loan. I call and I suppost to be talking with mortgage rep or cust/servive and they r of no help I ask ? I was told by one that and I quite that was above his pay grade!They was been a few that took alot of time to help me but I never get them again! Any idea where to go from here? Is there going to be a class act. Law suite on this libor index ?That is how its decided on what I pay every six month! And I was charged mortgage forced insurance in sept. 2011 and I had my own they tried to take those months aug. N sept and apply to late fees and nsf fees then when I emailed them that I thought that was elegal then it was apllied to acct. But im paying late fees on the payment thats been redirected serveral times cleared my bank before the 11 of sept. I know I can go on and on any thought ideas with out me having to pay att. Fees to get thi straight. Thnk you mrs. Jones

I have been making my mortgage payments from the same account for 6 years. I had a problem with my bank account and made 1 payment from my daughter's account with the promise from Nationstar that the account number would not be kept. Yup, I have found out in the 45+ phones calls since (made by me to them as they never returned 1 promised call) that the phone number cannot be removed from my mortgage account. And you guessed it they took my mortgage payment 2 months later from her account after they had received subsequent payments through my account. Now my daughter's account was overdrawn, I have paid her $111.00 in overdraft fees, made numerous phone calls to Nationstar Customer Service, sent 3 e-mails and cannot even get a return call from them. I have asked their employees for the Corporate number and been told they do not have that number. I wonder why?

This is the letter I sent NationStar Let me start from the beginning on July 22nd I was advised by First Horizon that my loan was going to be transferred to another mortgage company within the next 30 days and that I should be receiving a letter from the new company First Horizon would not give me the new mortgage companys name I was finally able to get your companys name on August 21 2011 it was then they advise me to send my September 2011 payment to your company I contacted your company on August 23 2011 to get the address to send my payment to it was then I was advised by customer service representative Chandler that your company did not have all the necessary paperwork to accept payment but if I did have my modification if possible could I fax it over to your company I was advised after faxing the modification First Horizon failed to give your company I was to call back in two weeks to make sure the modification was received and hopefully by then First Horizon would have sent all my loan documents over to your company On August 30 2011 I was advised my fax was received and that your company would be honoring my modification even though First Horizon had still not sent over all my loan documents I was also advised that a welcome letter was sent out to me on August 29 2011 and that according to your legal department First Horizon dropped the ball on my fathers loan and that my house would not be sold since First Horizon cut too many corners On September 14 2011 I spoke to customer service representative Obi he stated the modification had been processed on September 9 2011 but has not been updated in the system do not make a payment until modification is completed in the system as the system would not recognize the payment since the total amount due was 279000 and that I should be receiving a new payment amount Call back in two weeks On September 21 2011 I spoke to Brandon he stated my modification was not done correctly and that they Nation Star would be modify my current modification to the correct amount. It showed the loan 3 months behind and it would be corrected since I did make my payments in July 2011 and August 2011 to First Horizon On September 23 2011 I spoke to customer service representative Glen Huckaby and faxed over proof of my payments to First Horizon July August 2011 It was then I was advised of my new payment amount and to make a payment of 1, 287 effective October 2011 and that would be my new payment amount I asked about the $1484.37 payment amount I had given from First Horizon again Mr. Huckaby stated my modification was done incorrectly and that Nation Star had to modify the loan modification that First Horizon had completed If Nation Star modified this loan again then we should have a new start date with the amount and the percentage After reading this letter in its entirety you can see the confusion between me and Nation Star If anything we are guilty of missing two payments July 2011 and August 2011 As of March 2012 we where advised not to make any payments according to Brenda the mortgage has gone into foreclose for a delinquent amount of $10, 000 and the paperwork was sent to the attorney for foreclosure however we are still making payments to Nation Star I asked her at what point where we John Dyer borrower and I Michelle Dyer daughter would be notified in righting about the foreclosure Ms Cimadamore said we were notified in December 2011 with the letter stating we had a delinquent amount of 10, 000.00 so I then asked her for a break down of the $10, 000 she was not able to help me with the amount and what it was for at that point Ms Cimadamore was rude and un-professional about the foreclosure On March 8 2012 I was advised by Brenda Cimadamore that every time Nation Star spoke to me on the phone that was my notification I understand that Ms. Cimadamore has a job to do but she was not only unprofessional nor did she want to hear anything I had to say she advised me she would speak to the attorney and get the reinstatement amount which at the minimum would be 4 months of payments I advised her there would be no way that could be done and again why was I not advised of this situation early or given a chance to add extra money to my regular payment to clear up any delinquencies again she was rued and unprofessional as I quote her Ms Dyer I dont know any other way to explain it to you you are in foreclosure and we notified you verbally that you were in foreclosure At that point I was done talking and listening On March 26 2012 Ms Cimadamore called me asking if I was going to make the payment of $10, 000 I informed her no and that she was suppose to call me a week ago with the attorneys information she acted surprised and asked why I wanted the information once again I stated all I wanted was the attorneys information and that I would not be speaking to her again She put me on hold for ten minutes and reluctantly gave me the number and asked again why I needed it told her thank you but again I am not willing to talk to her as she is suppose to be a preforeclosure specialist and clearly did not give me or my father any options to get this loan back on track or even advise us of the foreclosure process On March 28 2012 Ms Cimadamore called again asking about he $10, 000 dollar payment I reminded her she had just spoke to me two days ago and I advised her then it would not be possible I did inform her I contacted Nation Stars attorney and she seemed surprised and again asked why I informed her I had faxed all my information to the attorneys office and was advised with the information I have sent to them my home should HAVE NEVER been placed in foreclosure and that I needed to speak to a supervisor it was then Ms Cimadamore hung up on me I did speak to Keisha from the attorneys office Home Solutions and she advise me to contact a supervisor and to get this matter straightened out since there is a process in the state of Arizona on how to inform homeowners they are in foreclosure and if I am still receiving my monthly statements then I should not been in the process On April 4 2012 is when I spoke to David Teer and he advise me to fax over information to him in reference to my July and August 2011 payments made to First Horizon along with a copy of my modification so he can see the discrepancy in my monthly payments which has been faxed three times previously to him asking Please take the time to review my home loan and give me and my father options in order to keep our home we do not have 10000 for reinstatement but we are willing to pay more on our monthly payment to clear the delinquency I just wish this option was given to us On June 26 2012 I sent another letter requesting they research this loan and I was informed as of of July 16 2012 according to Nation Star our home was sold AGAIN we have asked for documentation of this and received trustee information with our mailing address but a different house being sold previous to that we received a letter with our address but addressed to a Mr Whitlow This shows this company does not keep professional records nor do they do thorough research! As of today we still don't have documents supporting the sale of our HOME!

Nation star is not a reputable company. When you call their operator service sends you from one department to another. Everyone gives you their extension but try to use it. No where on their remote system can you give or input an extension. Try to reach their research department, that is an impossible task. Everyday nation star changes who is in charge of your account. Everyone needs to get together and start a class action against nation star and their tactics. Their accounting system can be done by a second grader, or maybe that is who does do their accounting system. Nation star is a slam company. They are not legitimate and should be taken to court with their managers thrown in prison just like enron. Nation star is no better than enron. They are thieves.

MorEquity was NOT even licensed in Florida as mortgage company to be doing business in Florida during 2006 and more, when mortgages were being 'sold' 'transferred' etc by them. Not to mention all the fraudulent 'Alonges to Note' appearing after the fact. This is pure FRAUD and Nationstar is just another AIG company wrapped in new name, same as Centrex, Fortress, Wilmington etc. They are all the same company or off shoots of AIG. INVESTIGATE THESE CRIMINALS! They already have over 590 complaints.

I have found better customer service under a mossy rock. This company is truly despicable, I pay on time pay extra and do not see the payments applied. They have more fees then you can shake a stick at... and they can never fully explain where the money is going. So i have resigned myself to just pay the minimum. I refuse to pay extra with no record of where the $$ is applied. Oh and I ALWAYS pay via western union. When you mail the payment they hold it, auto-debit they reject it so I pay 9.95 to pay with proof that I paid. I wish the ### top brass in the company who make money off of lies and trickery a lifetime of bleeding inflamed swollen hemorrhoids and fungal infections with no cure...just wishing.

For the 4th time in under 2 years this joke of a mortgage company has tried to double dip on interest and escrow. We have an automatic deduct with our bank to take our normal monthly payment. We have also been taking the hard copy statements we get and send in an additional "Principal Only" payment. They have a nice little box that is called principal only that I check everytime. When I call to remind them that it is suppose to only to be principal they say oh yeah we can put a note on your account to make sure it goes directly towards principal. NOT. Never again will I do business with this joke of a company. I get one or 2 mistakes but 4 is not acceptable.

For the second month in a row, Nationstar Mortgage has returned my mortgage payment to my bank. The first month, I learned that it now takes 5 days instead of 1 day to pay the mortgage automatically through my bank. I called Nationstar to attempt to find out way my payment was returned and was told, "I don't know." Interesting - how can they not know! But they very nicely told me I would not receive any late charge or returned payment charge. You have got to be kidding. When I told them I had never been late with a mortgage payment (ever) they told me my payment wasn't late YET! Well, I had my bank resubmit payment and low and behold it must have worked. So, I scheduled the payment allowing the extra time, and this month it was returned again. Where do I go from here? I'm dealing with people who obviously want my mortgage to be late or just plain don't want the money so then what happens? They foreclose. Somebody tell me what to do about this. mkuhlman

What this mortgage company is doing should be illegal. Unfortunately, my mortgage was sold to them. Every month I get harassing phone calls before the payment is even late! This month to my surprise, no harassing phone calls, I made my payment on time through their website, and 5 days later I noticed the money hasn't withdrawn from my bank account. I login into my account to find out they did receive my payment and rejected it 5 days later. I tried calling today to find out why, and went through their ridiculous automated system only to find out it was after their business hours. I find it interesting that I haven't received any phone calls when it would be now late, and that they rejected my payment with no information ahttp://www.Complaintsboard. com/new_complaint/#s to why - same bank account, etc. I googled this to see if other have had issues and see that i'm not alone. I have a feeling there will be a class action law suit with this company in time, what they are doing is absolutely ridiculous. We have 2 other home loans on different properties and don't have any of the problems we face with this crooked company!

nation star mortgage is killing my credit theey told us we were behind on our 'cushion' so theey raised my house payment from 1489.00 to over 2000 a monthe, theey wont work withe us. theey said pay 5600 to keep me up to date i sent it thee very next day theey call and said i was late, theere so stupid i sent it express mail and theey didn't open it til June 4the and i had it theere by thee 31st. They are crooks but theey will continue theis behavior unless we all join togetheer report theem to thee BBB theere is power in numbers so lets sink theem like theey are sinking hard working people just trying to keep theeir homes. i still don't know what happened so I am also going to attorney general. PLEASE LETS DO THIS TOGETHER LIKE DAVID AND GOLIATH AND WE ALL KNOW HOW THAT WENT DOWN

Bank of America sold my mortgage to Nationstar several months ago. I was sending payments for several months without incident and all of the sudden Nationstar continues to return my payment to BOA with no explanation, yet after contacting them they say they have no record of my payment and that my payment is overdue. They want me to pay through them, with an added wire transfer fee. What a scam. Also, it's next to impossible to get someone on the phone at this place and emails I've sent have gone unanswered. I just called and went through their phone menu system, only to be hung up on. When you are lucky enough to get a human being on the phone, they seem to have no clue what they're doing.

My loan was recently purchased by Nationstar mortgage and when I received my first statement it showed I owed and April and May balance. However, I was not aware that my mortgage had been purchased by them until I had already sent my May payment to Home Savings of America. HSOA shows that they receive the payment and forwarded it to Nationstar. I tried using the online email to tell them there had been a mistake and that I could prove that payment had been made, but no response. I then contacted customer service and they said I should send a copy of the front and back of my check to a fax number that never picked up. Two weeks ago I wrote a letter explaining the situation with check copies attached and still no response. I have received a statement since the letter was sent and my statement still shows a past due amount. They continue sending letters threatening forclosure, but my payment have never been late. What else can I do? Can I ask them to sell my mortgage to someone else?

My mortgage was also purchased by these folks. Recently, I have asked that they sell my mortgage to someone else.this company stinks. I refinanced the house when interest rates began to drop. As part of the original purchase, I took out a second to avoid mortgage Insurance. This second has an interest rate of 10.%. Since I had to move based on staying employed and no longer live in the home they won't refinance me. Based on this relocation, I closed out the auto withdrawal payments I had set up. During the last 4 years a payment was never missed. I have tried to get both accounts set up for bill pay and payment thru their web site. This is a joke! No help-other than computer generated form letters. I paid extra to make both payments, including late fees, payment fees and a returned check fee-because their auto withdrawal payment was declined when I closed out the account. The person I called charge me a service fee and then made the entire amount all on just the mortgage alone. No second payments. I was informed that from this date forward I was only to contract them in writing. So I sent an email to request they set up the second mortgage on the payment web site. I get no reply so I sent another. Finally I get a response in my email. Apparently I was suppose to check their website email. With all this occurring, I get a collection call from them saying I haven't made a mortgage payment in 3 months. What! So now they want to hit me again with late fees again for their automatic computer systems-and again piss poor customer service to assist you. Everything is set up by computer and the customer service group doesn't listen-cause they know more about your mortgage than you do. Heaven help you if your mortgage really got balled up. You'd never get it corrected.