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Mr. Cooper Complaints Summary

243 Resolved
313 Unresolved
Our verdict: Dealing with Mr. Cooper, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Mr. Cooper unfair foreclosure practices

The home in which my disabled, widowed daughter and her 13 year old son reside has been turned over to a foreclosure attorney by Nationstar,

On June 30, 2012 my son-in-law passed away.

On July 2, 2012 Social Security "accidentally" declared my disabled daughter dead! What money she had ($300+) on Social Security debit card, issued by Direct Express, was immediately confiscated and all of her benefits were discontinued. We have fought this battle ever since and to this day it has not been resolved. The last information we received from Social Security was that "We owe you at least 3 months' benefits". None of the back payments have been received. Because of her lack of benefits, my daughter's mortgage is now in foreclosure. We have repeatedly informed Nationstar of the problem.

I received a call from Nationstar on 2/13/2013, informing me of the impending foreclosure. I was told on that day that I could stop the foreclosure procedure by making a payment of approximately $1, 000.00.. I informed them that I was in the process of selling an automobile in order to bring the mortgage up to date. I told them it would take about a week to sell the car and receive payment for it and I would make that payment immediately upon receipt of payment for the car.

I was told that if the papers were sent to the attorney there would be attorney fees attached to the payment due. I begged Nationstar, in three separate phone calls, to delay turning the papers over to an attorney while we sold the car. I was repeatedly told, "It's in the system. There is nothing we can do to stop it". I do not believe that.

I received payment for the sale of the automobile on 2/22/2013. I immediately logged onto the Nationstar website and set up an account. I attempted to make the payment of $1, 000. My payment was not accepted because Nationstar accepts payments on their website only by means of a checking account and would not accept my debit/credit card payment. Apparently this happens frequently, as I immediately received an e-mail instructing me to contact them on-line if I had a question or comment. The link in that e -mail directed me to a list of comments and complaints, one of which is "I cannot make a web payment". I was further instructed to make a payment by phone, so I phoned Nationstar. Their office had just closed and there was a recorded message advising that I phone to make a payment on the next business day, 2/25/2013.

On 2/25 I again attempted to make an on-line payment from my checking account. My payment was blocked. I phoned Nationstar. I was told that I would not be allowed to make a payment until they added attorney fees.

I phoned Nationstar's attorney, I was told that the papers from Nationstar "just now arrived via fax" - two days after I attempted to make an on-line payment and one hour after I had attempted to make a payment by phone. I was also told by the law firm that the case "has not yet been assigned to an attorney". I asked that the attorney please not do anything because I was attempting to make a full payment of approximately $2, 400.00 to bring the mortgage to a current status. I was told only that the amount of attorney fees will not be available for "at least 72 hours". That could mean that the attorney could add 72 of his hourly fees.

As of today, 2/26/2013 Nationstar continues to refuse payment and continues to refuse to cancel the submission of the paperwork to the attorney.

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NoSoup4NationstarMortgage
salinas, US
Jun 05, 2013 2:08 am EDT

I unwittingly signed up for the “trial period” for a loan modification with Nationstar. As I did not hear back from the agent named on the “offer” letter I began to research their program to see if I could find any information on their process. Low and behold….volumes of complaints on any type of related forum and complaint board. So I immediately just went back and made my regular payments. I denied their offer after finding out their tricks. (Remember…their “collectors” are not that bright). That made them hunt for anything they could to intimidate me. I have three fax numbers for them – bankruptcy [protected]), foreclosure specialist [protected]) and research [protected]). When I fax, I fax all of them. I reiterate everything that was discussed in conversation as well as any response to any letters they send. I went to pay and the rep would not take my payment, said that there was a demand letter – I have not received it (of course), but found out how much is due and when. I faxed the rep asking to fax me a copy asap – to all 3 fax numbers! After what I’ve read I will submit complaints to FTC in Texas, State Attorney General (for CA & TX) to Consumer Financial Protection Bureau (I downloaded their listing so I can provide complain counts with my faxes), Texas Dept of Savings and Mortgage Lending, as well as a good number of the 488 state representatives. Here is where you can find that information. 1) http://www.sentate.gov/general/contact_information, 2) http://www.house.gov/representatives/ 3) http://tomas.loc.gov/home/state-ligistures.html 4) http://www.whitehouse.gov/contact/ . Lawsuit: Triplett vs Nationstar Mortgage Settlement – google it to see if you can participate.

Get one of those online fax services so you can fax from your computer. Feel free to contact me – I’ve been researching and looking for more fax numbers – I’m making it a point to be heard! Good luck everyone.

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Mr. Cooper - pmi cancellation

Last year on january 31, 2012, I requested to nationstar mortgage to remove my pmi private insurance. Nationstar mortgage mensioned to me that they need to do an appraisal. They took four months to do the appraisal. When they had done the appraisal, they never notify me the results. I had to call nationstar mortgage to find out the results. They mensioned...

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Mr. Cooper run around, no payoff amount provided

We have been trying to refinance with another lendor fow quite some time now. The issue has arisen the last 3 months that we can not get Nationstar to provide a payoff amount / letter for the new lender and we keep missing our deadline and have to re-sign the disclosures and start again. They obviously feel that if we do not get the payoff amount, they will not loose our business. When calling them directly, they tell you that only the back office can give that information and noone is allowed to speak with the back office. They said the only way to get a payoff is via the online account portal. When the request is completed through the online account portal, it indicate it may take 3-5 weeks to arive in the mail...gues what, it either never comes or takes much longer than that thus requiring the whole process to begin again.

Avoid like the plague!

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tintala
, US
Sep 25, 2013 1:28 pm EDT

We had 2 mortgages, one with Nantionstar and Ocwen. We decided to refi based on current rates and our equity, Nationstar called us to ask us to refi with them, so we did.. our loan closed on the 16, we signed ALL of the closing docs. Then the flood, then they put our loan on hold. After confirming our house is still standing, they called us to tell us they cannot close our loan to due to some glitches.. This has made all of our mortgages delinquent with late fees and bounced check fees due to Nationstar telling us to cancel all of our payments since we have refied. I had to call both companies and ask for late fees to be refunded and bounced checks to be refunded... They have made this an unacceptable situation, and it keeps getting worse!

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NoSoup4NationstarMortgage
salinas, US
Jun 05, 2013 2:07 am EDT

I unwittingly signed up for the “trial period” for a loan modification with Nationstar. As I did not hear back from the agent named on the “offer” letter I began to research their program to see if I could find any information on their process. Low and behold….volumes of complaints on any type of related forum and complaint board. So I immediately just went back and made my regular payments. I denied their offer after finding out their tricks. (Remember…their “collectors” are not that bright). That made them hunt for anything they could to intimidate me. I have three fax numbers for them – bankruptcy [protected]), foreclosure specialist [protected]) and research [protected]). When I fax, I fax all of them. I reiterate everything that was discussed in conversation as well as any response to any letters they send. I went to pay and the rep would not take my payment, said that there was a demand letter – I have not received it (of course), but found out how much is due and when. I faxed the rep asking to fax me a copy asap – to all 3 fax numbers! After what I’ve read I will submit complaints to FTC in Texas, State Attorney General (for CA & TX) to Consumer Financial Protection Bureau (I downloaded their listing so I can provide complain counts with my faxes), Texas Dept of Savings and Mortgage Lending, as well as a good number of the 488 state representatives. Here is where you can find that information. 1) http://www.sentate.gov/general/contact_information, 2) http://www.house.gov/representatives/ 3) http://tomas.loc.gov/home/state-ligistures.html 4) http://www.whitehouse.gov/contact/ . Lawsuit: Triplett vs Nationstar Mortgage Settlement – google it to see if you can participate.

Get one of those online fax services so you can fax from your computer. Feel free to contact me – I’ve been researching and looking for more fax numbers – I’m making it a point to be heard! Good luck everyone.

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Mr. Cooper unethical

My mortage has been sold to nation star a few months ago from bank of america, after trying to get a loan modification for 2 years now and turned down several times, they sold my loan, Now that Nation star has it my life is a living Hell they wont stop calling me starting at 8 am asking when im going to pay it, I paid in full last month and they called on january 31 st, I told them they would be reciving the intire payment today in the mail, He asked what i sent then told me i was $10 dollars short ? I told him to put it on my next months statement, So at the end of the conversation he asked when they will recive my febuary payment ?What i said today is january 31 st why would you be asking for febuarys payment now ? I told him to call me tommorow, these people will harass you till the day you die, they are just horrible to deal with, Hopefully some one will see these complaints and do something about these banks, Duane Dunn

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goat boy
Peru, US
May 02, 2011 5:55 pm EDT

From April 2011 to May 2011 there was a $76.08 increase in our mortage payment with NO notifaction to us about the raise. Also they put on a $34000.00 additional to our principal balance without letting us know. How can they get away with this sort of nonsense? I am retired and tring to make ends meet but NationStar keeps milking me and noone seems to give a dam. Why?

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carver1
Wise, US
Oct 02, 2012 7:17 pm EDT
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this is how muckh of our tax money they got
Nationstar Mortgage LLC Mortgage Servicer -$55, 643, 271 $55, 643, 271 $0 $0 $0 $0

so how do i as a tax payer owe them any thing
as a tax payer they owe me

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Ramsey735
, US
Oct 13, 2012 1:11 pm EDT

Nationstar Mortgage as of today Oct 13th 2012, has a
BBB rating of A+...I cannot imagine why!

My bank failed this spring and N'star took over my mortgage. Nothing has been correct since day one. They got the payment amount wrong and it took forever to clear it up. Then they declared that our homeowner's insurance was not in effect and dumped a plan that they called "escrow" on us...which turned out to be insurance on the property that they will forcibly sell you (by adding to your monthly payment). Funny, they had demanded proof of insurance, which was sent, when they contacted us for the first time. I totally agree with the poster who said that they never return calls. I'm kinda stuck with them for a few more months, but I'd never pick them if I needed financial help. Their bookkeeping and customer service are shameful.

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Mr. Cooper deceptive practices

This is our first experience with nationstar morgage company and it has been a horrible experience trying to purchase a foreclosure property. As new customers, we are appalled and dismayed by nationstar morgage company business practice, and how we were treated as a potential buyers. We have been getting the run around and have been ignored and brushed offed numerous times to count by employees. The agent for the property finally stated that he (received )the property back which was on auction.com because the house did not sell. The agent requested that we put in our best and highest offer since others were also interested in the property. Our offer was verbally accepted by the access manager, and we were about to do the home inspection when we got a call stating that the property was sold to someone else whose offer was very LOW ON AUCTION.COM.( remind you that the agent had received this property back). Our agent inquired what happened. We NEVER got a reply. Looking back at this situation which was a month ago, we are extremely fortunate that we avoided this morgage company because I have seen the complaint reviews of many who are experiencing a nightmare dealing with this so called morgage company. This morgage company needs to be under investigation for their deceptive practices.

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raul dejesus
, US
Nov 03, 2015 4:03 pm EST

Nation star is terrible run as fast as you can don't deal with them! I bought a home and gave been trying to assume the mortgage for 8 months! No one can help or give status - I finally decided I'm going to my credit union .

AuctionsNow
AuctionsNow
Irvine, US
May 13, 2013 4:51 pm EDT
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Dear DorisBell,
I want to thank you for expressing your concerns as we highly value our users’ experiences. We make every effort to make our process and policies clear upfront. With that said, I’d like to set up a call with you to further discuss your concerns and hopefully answer any outstanding questions you may have. Please contact me or my Customer Service Supervisors Vicky Hernandez or Yamir Gonazles at [protected].

Sincerely,
Peter Chevalier
Director of Customer Service

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DorisBell
Abbeville, US
May 10, 2013 2:15 pm EDT

I know a man that use to work for Auction.com, he told me some of the things that goes on there.. he quit his job there, he cant stand them! What he told me was that they:
-use false bids (its apparently somehow kind of legal, but they don't inform you about it other than in fine prints )
-change bids from the banks
-if the winning bid is to low for their profit margin they cancel the sale (and blame it on the seller)
-they often start the bidding too early
There was other things going on there that he was afraid to talk about, of fear of being sued!
//don't trust these people

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RarelyComplain
Warren, US
Feb 11, 2013 10:13 am EST
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There is so much diddling around in the purchase of foreclosed property, I'm certain that this mortgage company is only the tip of the ice berg. A couple years back, during the final flush of foreclosures, the realtors were picking and trading the best property deals among themselves just like kids and baseball cards...and they weren't answering telephone calls either.

"...never got a reply..." is typical. I doubt the mortgage company is the major blame.

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Mr. Cooper predatory practices

These creeps will do anything possible to "earn" extra fees or charge you more, or even take your home if they can. Of the 5 mortgage companies I';ve had, they are the only ones who charge you to make a payment-by-phone, even without speaking to a person. Then, even though your payment is not late until the 15th, they start calling on the 3rd, asking "where's your payment?" and implying that you are late, and will incur additional charges of an unspecified nature. Then, they are late sending out your monthky statements which does not allow you the time necessary to mail their payment back by the due date. Today is the 23rd, and I still have not received my statement. When I called to ask, i was put through the wringer ("that is not a valid selection, listen to the following options AGAIN!", "Your call is being recorded as this is an attempt to recover a debt" even though I am current and have never been late, "Please choose one of the following options": none of which are even close to why I'm calling) Then some guy on his cell phone while driving (you can hear the traffic going by, complete with sirens) wants my complete Social Security number "for verification purposes." This company is the WORST. TRuly gives life to the latin roots of MortGage. Mort for Death and Gage for Grip. Giving you DeathGrip. Yeah, I'll be super happy when I finally manage to pay off these vultures. You can bet I'll have to have ALL my statements going back to my original mortgage/lending agreement so I can PROVE that they get no more money and then I'll have to hire a lawyer to ensure that I recieve my deed in a timely manner without any spurious negative marks on my credit report. God I hate these bloodsucking vampires. I'd refi, but I only have 30 payments left, and chances are that I'd just get sold back to these idiots again. If you have a choice, RUN from these crackwipes. Make your bank sign a "will-not-sell-your-note-to-Nationstar' promise. We'd all be better off if Nationstar was Banned, outlawed, Bankrupted, Jailed, Hung, Scalded, Pillioried, , , Well, you get the picture. Hate 'em.

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Mr. Cooper refinance under harp program

I am a totally blind individual and work for the VA here in Reno NV.
I have been a customer with Nationstar Mortgage for over two years, and I have never missed a payment or have been late. My previous loan was with Bank of America before my note was obtained by Nationstar Mortgage.
I started the refiance process in the first week of August 2012. My loan officer, Andrew Graham, contacted me about one week later to inform me that all necessary documents to proceed with the refi were present and he mentioned that it could take 60 to 90 days for the completion of the refinancing of my loan.
It has been over 5 months now since the refinancing process started.
During the past 5 months, I contacted Nationstar'sloan processing center multiple times to inquire how long it would take to complete the refinance process.
I have also contacted Mrs. Tracy Darnell, of Nationstar Mortgage concerning my refi. She told me that the loan could not be moved forward because it is allegedly in a subordinate department. According to Mrs. Darnell, she send emails to the department and was told as of 1/8/13, that they are still working on trying to complete the subordinate process.
I also left a message for Mrs. Darnell's supervisor who never returned my call
I am extrely disappointed with my mortgage company and the way they handle my loan.
I am looking fotward in getting some help in closing this loan. This inconvenience is causing me and my family financial hardship. I would appreciate any help in resolving this matter.

Thank you

George M. Mayes Jr - (h) [protected] (c) [protected] (email) [protected]@gmail.com
Betty J. Mayes

Loan No: [protected]

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Underwater 2014
San Antonio, US
Mar 06, 2014 8:10 pm EST

consumerfinance.gov to file a complaint

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Aaron99
Purcellville, US
Feb 19, 2014 6:26 pm EST

Started my HARP process in Dec, 2011. Two years and counting.
Now, Nationstar is wanting more points for the same interest rate promised, more origination fees and on top of it, you can't choose your own title company (for title insurance/settlement) which is easily $600 lower than their option, Solutionstar, a subsidiary of Nationstar.
I'm get legal counselling and will report what I find out.
For people waiting for subordination, contact the bank with the 2nd loan, and bring them on the same email chain. It took me a year to figure this out. In my case, Bank of America has my 2nd loan and they basically were waiting for Nationstar to respond during the subordination process. Good luck to you all!

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Foxdog
Robesonia, US
Aug 07, 2013 2:51 pm EDT

I'm going through the same BS with Nationstar. I call them EVERYDAY and every call I back up with e-mails so I have documentation of my horrible experience.
I get the name of every person I speak to and put them on my e-mail list along with the ever-changing Single Point of Contact persons and the customer service reps who do nothing. I send out an e-mail daily to dozens of their employees. I forward every bad article I find as well.
I started this a week ago after getting the run around for 8 months. Today when I called I was told that my application is "in review" and they are just waiting for my credit report. So we'll see what happens!

Sarah

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NoSoup4NationstarMortgage
salinas, US
Jun 05, 2013 2:06 am EDT

I unwittingly signed up for the “trial period” for a loan modification with Nationstar. As I did not hear back from the agent named on the “offer” letter I began to research their program to see if I could find any information on their process. Low and behold….volumes of complaints on any type of related forum and complaint board. So I immediately just went back and made my regular payments. I denied their offer after finding out their tricks. (Remember…their “collectors” are not that bright). That made them hunt for anything they could to intimidate me. I have three fax numbers for them – bankruptcy [protected]), foreclosure specialist [protected]) and research [protected]). When I fax, I fax all of them. I reiterate everything that was discussed in conversation as well as any response to any letters they send. I went to pay and the rep would not take my payment, said that there was a demand letter – I have not received it (of course), but found out how much is due and when. I faxed the rep asking to fax me a copy asap – to all 3 fax numbers! After what I’ve read I will submit complaints to FTC in Texas, State Attorney General (for CA & TX) to Consumer Financial Protection Bureau (I downloaded their listing so I can provide complain counts with my faxes), Texas Dept of Savings and Mortgage Lending, as well as a good number of the 488 state representatives. Here is where you can find that information. 1) http://www.sentate.gov/general/contact_information, 2) http://www.house.gov/representatives/ 3) http://tomas.loc.gov/home/state-ligistures.html 4) http://www.whitehouse.gov/contact/ . Lawsuit: Triplett vs Nationstar Mortgage Settlement – google it to see if you can participate.

Get one of those online fax services so you can fax from your computer. Feel free to contact me – I’ve been researching and looking for more fax numbers – I’m making it a point to be heard! Good luck everyone.

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Wasabinuki
123 West 5th Street, US
Apr 23, 2013 1:58 pm EDT
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Like the rest of you I am going through a HARP re-fi with Nationstar and getting the same run-around regarding my new loan. I was originally quoted 60 t0 90 days in August of 2012, it is now mid-April and I am still "in the process" due to a subordination. On occasion they will send me an email, or give me a call about my loan status - BUT IT'S ALWAYS THE SAME BS. I am very tempted to let them know I am not interested in continuing the re-fi process with them.

In the back of my mind they are milking it because they are still getting my normal $2200 a month mortgage ($1900 of which is pure interest /profit for them)...so why would they be in a rush? I am open filing a formal complaint, or to a class action suit, if one is brought forth.

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aml4235
Stephens City, US
Apr 05, 2013 4:58 pm EDT

My husband and I also have a first mortgage with Nationstar and are trying to refi with them under the new program HARP. We started our refi in November 2012 and still have not closed. Every time you call you get the run around and when you check your status of your loan you get a different answer every time you call. As far as getting someone to call you back, you can forget that. We are waiting for a subordination as well and that is even a bigger mess. I would also like to know what federal agency we can file a complaint with and if there was a class action suit to join, me and my husband would gladly join in.

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Mikeabo
Seattle, US
Feb 25, 2013 9:06 pm EST

Jules,
Been having the same problem. What mortgage company are you looking at as an alternative to Nationstar?

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dlr0414
Shelby Township, US
Feb 20, 2013 8:24 am EST

Nationstar has my first mtg due to being sold from another, they solicited me to refi under HARP. I have been trying for 8 months now getting the same run around as jules1317 and am ready to throw in the towel. I would like to know what federal agency to file a formal complaint with and is there a class action lawsuit I could join or how do I start one?

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jules1317
Dover, US
Feb 15, 2013 1:12 pm EST
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I do have the RIGHT to try and refinance my loan. What is your purpose here? This is a board to complain about a company's services not to criticise.

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jules1317
Dover, US
Feb 15, 2013 11:52 am EST
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I sure am and I did.

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Mr. Cooper 3 years and still pending a loan modification

I have been working with my fiance after being divorced 3 years ago, to re-establish her mortgage. 3 years ago she initially sent her hardship letter into Aurora for a Loan modification. She then received a letter from nationstar stating they were now her lender. We then contacted then and resubmitted the paper work. We have been consistently contacting them, and have been working with our own real estate broker to assist with the process. They have requested taxes and pay stubs 5 times, stating never receiving the previous paperwork. We sent the info one more time at the end of Dec. 2012 and mentioned possibly doing a short sale. Keep in mind, no one from Nation star calls us regularly, and its usually us who has to initiate the call. Now, after making the short sale comment, we have received two follow-up calls, checking on the status. When we ask for the status of the loan modification we are told it is being reviewed and to check back weekly. This place is an absolute joke, and they best part is, they have been paying insurance and taxes for the last 3 years... We are reay to make a deal with them, but I am starting to think they have realized they dont really own the loan... What a mess!

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NoSoup4NationstarMortgage
salinas, US
Jun 05, 2013 2:05 am EDT

I unwittingly signed up for the “trial period” for a loan modification with Nationstar. As I did not hear back from the agent named on the “offer” letter I began to research their program to see if I could find any information on their process. Low and behold….volumes of complaints on any type of related forum and complaint board. So I immediately just went back and made my regular payments. I denied their offer after finding out their tricks. (Remember…their “collectors” are not that bright). That made them hunt for anything they could to intimidate me. I have three fax numbers for them – bankruptcy [protected]), foreclosure specialist [protected]) and research [protected]). When I fax, I fax all of them. I reiterate everything that was discussed in conversation as well as any response to any letters they send. I went to pay and the rep would not take my payment, said that there was a demand letter – I have not received it (of course), but found out how much is due and when. I faxed the rep asking to fax me a copy asap – to all 3 fax numbers! After what I’ve read I will submit complaints to FTC in Texas, State Attorney General (for CA & TX) to Consumer Financial Protection Bureau (I downloaded their listing so I can provide complain counts with my faxes), Texas Dept of Savings and Mortgage Lending, as well as a good number of the 488 state representatives. Here is where you can find that information. 1) http://www.sentate.gov/general/contact_information, 2) http://www.house.gov/representatives/ 3) http://tomas.loc.gov/home/state-ligistures.html 4) http://www.whitehouse.gov/contact/ . Lawsuit: Triplett vs Nationstar Mortgage Settlement – google it to see if you can participate.

Get one of those online fax services so you can fax from your computer. Feel free to contact me – I’ve been researching and looking for more fax numbers – I’m making it a point to be heard! Good luck everyone.

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kdw58
, US
Apr 17, 2013 8:26 am EDT
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Contact David Thomas Attorney in Greenville SC [protected] he is working on a case for me against Nationstar. So far Nationstar has accepted funding from schelp on my behalf and still not reinstated. Now schelp wants their money back because of illegal practices by Nationstar.

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Harp mess
Madison Heights, US
Jan 17, 2013 11:18 am EST

I have also been waiting for 1 yr. to close on a HARP loan, Every 90 days they "start the process over" because they couldn't get the paperwork done in time. I was told it would take 30 to 60 days...My loan was sold the them about 2 yrs ago and I also cannot believe the poor service. I tried to get a HARP loan with another lender, but was told I have to many hits on my credit report from Nationstar and they can't figure out why. I know it's not in Nationstar's star best interest to let me get a better interest rate, so I know why they don't seem to want to close. Thanks so much for messing up my credit, Now I feel just like walking away from my home and buying a new one with a better interest rate.

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Mr. Cooper refinance

Don't bother doing business with this company! I have been trying to get our loan refinanced now since March 2012 and still have not been able to close. They have everything they need but when I call for an update I get assigned to a new person. It has now been 9 months and we are paying at least an extra $200 per month. This company does not care about their customers and has no idea what customer service is. Very disappointed!

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Mr. Cooper code to unlock the lockbox

My house was in forclosure, but I brought my account current on December 19, 2012 and I was given the code to unlock the lockbox on my house. On December 21, 2012 for some odd reason another lockbox was put on my house along with the windows boarded up and trash in the front yard. I have been calling Nationstar since December 23, 2012, leaving messages and faxing material for someone to contact me so I can get into my house. As of December 26, 2012, I have constantly calling to get the unlock code and either I am transfered or I am told they will call me back. The location of my house is 119 Towerview Street, Bastrop Texas 78602

Please someone HELP!
[protected]

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helpingotherswithmtg
San Andreas, US
May 22, 2015 6:50 pm EDT

When a house is in foreclosure there is nothing you can do to stop the process. You can file an appeal but that only holds it off for about 30 days. You may have brought your account current and the debt owed up to date but that doesn't keep you in your home.

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Arthur55
Springfield, US
Dec 26, 2012 7:53 pm EST

Bolt cutters

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Mr. Cooper suspending payments

Aurora Bank is now Nationstar!
Nationstar randomly increased my monthly ARM payment with a letter dated several days after the due date of my December
payment. The letter states my ARM percentage hasn't changed. Payment options do not come close to what they claim I
should be paying on the same page of the letter. It also states the payment I made over the minimum interest payment
was suspended! The payment made was more than their suggested 30 year mortgage payment. I had identical problems
for months earlier this year while dealing with Aurora Bank. Same issues, same problem and same difficulties in contact.
I called the number on their letter and was greeted with a futile automation of press this or that in lieu of talking to a human being.
I finally got through somehow and was transferred to a live body. He put me on hold "for a couple of minutes" to review my
account. A loud, scratchy and irritating jingle of music insued with regular interuptions of "your business is important to us".
I realized that I hated this before. It was Aurora Bank's! 15 minutes later the call was dropped. The young man I started to talk to
didn't call me back even though their automation and he said it recognized my phone number and confirmed my home address,
who I was and the last 4 of my SSN. I asked the young man if they were a subsidiary or branch of Aurora Bank. He snipped "We are a different lender. Aurora Bank went out of business."

I got an auto- call from Nationstar just now for a customer review request. It aggravated but pleased me to flunk them on all
accounts of the survey. Tommorow I will try to fish through to a real person and try to resolve their issues of seperate data
bases that control different realities of my mortgage and payment due.

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Pricepro2006
Spartanburg, US
Jan 07, 2013 7:51 am EST

We are having issue with Nationstar as well. Did you have any luck with the followup?

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Mr. Cooper outsourcing phone calls

Nationstar mortgage has been driving me crazy with phone calls from india. I answered the first one and could not understand him of course and then there was a bad connection. I told him I could not understand a word he said and hung up. The phone calls have increased daily since then. I even complained to the vice president of the company, personally and they are still coming in. I just don't answer them. We tried to refinance and they didn't give us a good rate, plus they wanted us to start over with a 30 year program paying them more interest! Don't think so.
I hate companies that use india for anything and I voice my complaints to anyone and everyone about it!

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Mr. Cooper loan modification

I had previously been with Aurora Loan Services and had been trying to get a loan modification through them for almost 3 years! What a fiasco! On July 23rd I received a letter from Nationstar Mortgage telling me that they are now my loan servicer. Aurora should have, by law, sent me a notification at least 15 days before the transfer but did not. Nationstar should have notified me 15 days after the transfer, they did not! I went through Hope Now (HAMP) to start a new loan modification application. That was on August 20, 2012. I am a 100% Disabled Veteran and receive disability benefits. I do not work, cannot work and therefore do not file income tax returns as I have no other source of income. Nationstar has requested the IRS form 4506-T at least 10 times in 3 months time. Each time they tell me they need it filled out differently! There are only 5 different ways to fill out this form! They also continually ask me for my last two paycheck stubs and my most recent tax return. I got so frustrated with them that I call the IRS. The lady I spoke with said she would write them a letter stating they have no record of a 1040, 1040A or a 1040EZ on my social security number and to consider the letter verification of non-filing. She faxed me a copy and I immediately faxed it to Nationstar. That was October 30 and they have asked for the IRS form 4506-T 3 times since then.
I realize they can ask for any information they need for the loan modification process but this is getting close to grounds for discrimination. They have never asked for any other paperwork more than the first time except for an updated bank statement.
As I am on a fixed income, I do not have the finances to sue Nationstar but I would hope that an attorney would read my complaint along with all the others and help us do something about Nationstar and all the other shysters like them!

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LMIDD
Bloomingburg, US
Mar 30, 2011 12:51 pm EDT

MY PREVIOUS MORTGAGE SERVICER, SUNTRUST MORTGAGE, AFTER I APPLY FOR A LOAN MODIFICATION IN JANUARY, 2010, AND A TRIAL PERIOD OF TRHEE MONTH GAVE ME A FINAL LOAN MODIFICATION AGREEMENTAFEECTIVE JULY 1ST, 2010. IN NOVEMBER 12, 2010 I RECEIVED A LETTER FROM SUNTRUST MORTGAGE TELLING ME THAT NATIONSTAR MORTGAGE WAS TAKING OVER EFFECTIVE DECCEMBER 1ST, 2010, WITH IN THE SAME TERMS. I NEVER MISSED A PAYMENT WITH SUNTRUST MORTAGE. SINCE THEN I HAVE BEEN SENDING MY PAYMENTS TO NATIONSTAR EVERY MONTH. BUT THIS COMPANY NOW SAID THAT THEY ARE NOT HONORING MY LOAN MODIFICATION AGREEMENTEFECTIVE JULY 1ST, 2010 WITH SUNTRUST MORTGAGE AFTER NINE(9) MONTHS OF PAYMENTS. I NEVER MISSED A PAYMENT. NOT ONLY THAT THEY ARE REPORTING LATE PAYMENTS OF 150 DAYS TO THE CREDIT BUREAU WICH IS FALSE INFORMATION. THEY ARE RECEIVING MY PAYMENTS EVERY MONTH AND STILL REPORTING FALSE INFORMATION TO THE CREDIT BUREAU. THEY ARE HARASSING ME EVERY DAY WITH PHONE CALLS AND THEY ARE DAMAGING MY CREDIT HISTORY. IM SEEKING ALL KING OF HELP AT ANY LEVEL IN THE GOVERMENT AGAINS THIS COMPANY. THIS COMPANY SHOULDN'T BEEN IN BUSINESS

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Seaniemo
Capitol Heights, US
Mar 02, 2012 4:11 pm EST

We moved into our house in 2007. I was game-fully employed and ended up being laid off. During that time Citi sold our mortgage to Nationstar (which is wrong but legal) right after the big bailout. We had fallen behind a lot but like many others reached out to Nationstar for assistance. The amount that was selected for our trial basis for the loan Mod was $1000.00 less than what we could hardly afford to pay already, so I reached out to Nationstar again. For the last 1 1/2 years we have filled out the same paperwork more than enough times and we still get the same robo-calls with no results. This has cause serious issues in the marriage and the home. I am really pissed because the so-called Obama programs are lotteries and NOT everyone gets help. Nationstar (like the recording says) act more like a debt collector rather then a mortgage company. I have spoken to at least 10 or more different people and NOT one of them has stated anything to make me feel as though we are going to get any help keeping our home. BE AWARE THAT THEY HAVE LAW TEAMS AND LAWS THAT PROTECT THIS KIND OF PRACTICE. ALSO KNOW WHEN YOU FILL & RE-FILL OUT THE PAPERWORK AND SEND IT IN...IT GOES IN A PILE AND IS NOT PROCESSED FOR REAL!

I have done my research and found this out. Since our GOVERNMENT does NOT feel it is important to hold companies like this responsible for the bogus practices I think a CLASS ACTION LAWSUIT SEEMS LIKE THE BEST REMEDY!

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Joyce Weaver
Tracy, US
Dec 08, 2012 1:53 am EST

I have 4 loans with them, they are a joke/

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renee jackson
Minneapolis, US
Oct 24, 2012 5:34 am EDT

same with me i was waiting for a modification from Aurora bank had been with them for years, sent in all my paperwork, and then AURORA told me that Nation star took over my loan.now there has been no calls no letters, no nothing from nation star. am in foreclosure, because of this [censored].Somebody need to stop this .I need help to stop this insanity, just taking our houses, and reselling them.renee-luv07@live.com

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Emak
, US
Oct 21, 2012 4:08 pm EDT

I am with you all 1000%...let's go ahead with the class action suit ! we are all over the country and have gone through the same deceptive practices that Nationstar has been doing for years, why are we allowing them to get away with it? Was it our fault that our mortgages were sold to them? NO! In Oct 2009 we applied for a loan modification with Citi, then Nov 2009, we received a letter stating that our mortgage was now with Nationstar, we then went ahead and completed a loan modification application withe them the same month. After sending us a long list of docs needed which we sent, in Dec 2009 my hubby got laid off and they told us we can't get a loan modification but we can applied for thee HAMP program. This we didn't get approved for until Mar 2011 ! My hubby had to take money from his 401K, along withe the unemployment money to pay our mortgage from Jan 2010 - Mar 2011. So after the approval for the HAMP, they reduced it by $1100 for 6 months, after that they sent a letter demanding the difference in the 7th month. My hubby by then got a job but his salary was cut by 40%! So we asked for refinance and/or modification, they said we couldn't refinance due to so much crap -DTI! However we went for modification again, since he now had a job and they stated nothing could have been done without stable income. WELLLLLL...that was a lie because it is now Oct 2012 and we have sent in every docs that they requested even though they keep on saying they didn't get the docs, we keep sending and sending...now we decided to stop making the mortgage pymt because we just can't afford with 2 kids in college, we had to take 1 out and put her in community college and it has just been very hard, barely making ends met living from paycheck to paycheck. When we filed our tax return we owe IRS a whopping $7000 for taking $$ out of the 401K and now they refuse to modify the mortgage, the house is "under water/upside down" by over $90K and they filed a complaint to foreclose. We responded to that complaint listing all the issues, calls, correspondence in chronological order to the court, now when they got our response to the complaint they decided that "OH, we can modify it for $500 less" however only for 3 months after that we don't know if the figure will stay the same! Really? We said a BIG NO! to that! So now, we are waiting patiently on that foreclosure letter but in the meanwhile I had someone call the lawyer firm they used to send us the complaint, they asked the lawyer firm what is the status on our property and they answered "nothing", there is nothing pending and no date for anything to be filed! we were like "WOW" because we did our homework and responded to their complaint now they have put our file aside because the law states that if clients have applied for a modification or refinance, they CANNOT refer us to foreclosure. You see, you have to do your homework, check on the Internet, read all the issues regarding these banks and their deceptive practices. Ensure that you are informed and know your rights! So know they have these ROBOCALLs and their foreclosure specialist calling daily but guess what I don't even respond because we are waiting for our day in court. We have all our docs, notes etc ready and waiting for them. Do you know the court can sanction them to modify the mortgage? Yes, they can because they have put us off for so long with no reason but keep on requesting the same docs over and over! It is stressful but we have not sent them a dime and we are waiting patiently so even if they get this property back they CANNOT sell it for what is owed, so you would think the dummies would just modify the mortgage and work withe us.. oh no! They are rude, dishonest, deceptive and are downright predatory lenders or should I say servicer! They will get what's coming to them as God don't like ugly!

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gwagon
Redmond, US
Aug 28, 2012 11:33 am EDT

I recently was given a loan modification by AURORA LLC and Nationwide said they would NOT honor it even though i executed first payment and was given email and verbal approval of the terms. Please notify me if you have any similar situation I may be looking into a class action law suit against them both. dkvcl1@gmail.com

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mcotton
Broken Arrow, US
May 07, 2012 2:30 am EDT

I am with oyu on that Class Action LawSuite. I can't stand this company. After going through with our modification I lost my job and Citi handed my mortgage to Nationstar. After asking for help and none we fell behind. We faced foreclosure and actually paid it up. We got word from their attornies that we overpaid attorny fees by 390.00 and should get a check from nationstar. the only thing we got from them was a bill for 1200.00 stating that was for attorny fees. Because of the 1200.00 we could not send in the monthly note becasue if it is not the total amount they were not to take a partial payment. Now we are facing forclosure again and they do not want to help. This company is not about helping people. So I say lets SUE them.

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xennical
San Jacinto, US
May 30, 2011 8:55 am EDT
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Same has happened to me except they will not honor prior modification agreement of Everhome Mortgage BEFORE Nationstar took over. These people need to be stoppd! I will gladly join any classaction lawsuit. e-mail me at xennical@yahoo.com.

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Mr. Cooper Loan modification

I recently applied for a Hamp 2 application. I was told on Monday that it was approved for a trial payment on Wednesday told that it was denied. What a nightmare. Now they are sending it to another department, who knows what they will say next. It's just aweful. Mty loan transferred from Aurora and they even said my payments were late and different dates are due.

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Mr. Cooper short sale screw

After 5 months we are exhausted. A family of 5 living in a one bedroom apartment with an empty house waiting but nationstar won't let us have it. We were told short sales are anything but short so we knew it would take some time. After multiple attempts to reach out to ceos, cfos.. Agents etc we have no response. We fell in love with a house that was listed and in short sale with nationstar. We put in a bid, submitted financials, did inspections, surveys and everything they asked us to do. It seemed as if it would move along. Putting down more than half of the asking price.. More than qualified. The week of thanksgiving they decide to ask for 5000.00 more from us after already accepting our original offer. The original owners moved out and there it sits. Our home. Empty. While we sit in a one bedroom 2 towns away. I am devastated by this bank. Banks complain that they are under water with all the foreclosure on their desks and here we are.. Qualified while our empty house sits.. No one has answered our emails it's like they don't care if it goes into foreclosure.. How is it legal for them to ask for more money after 5 months. Do we have any rights.. Is it air that they have an empty home and want to break a deal over 5000.00? Why won't anyone help us? Why doesn't anyone answer our emails our phone calls? Shame on nationstar for ruining our life and leaving me with 3 small children in an apartment while our home sits empty. They were supposed to clean up the foreclosure mess.. Instead they are part of the mess. We are devastated.

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Mr. Cooper not paying accounts

Nationstar Mortgage bought out our mortgage last Spring. Since this is our first home, we didn't think anything was wrong until the end of summer when we got a cancellation notice from our Home Owners Insurance provider. Called Nationstar, and like everyone else's complaints, went through all the hoops, hang ups and holds to get to the right dept. Of course Nationstar did not take any of the blame for not paying the on the policy, in fact, i had to fax them a copy of our policy, then call them back a few days later to make sure they got it. Fast forward to mid-Oct. when I got a statement for our property taxes. Same thing happened, Nationstar hasn't made any payments for 2012. Since I am homesteaded, payments should have all been paid up by July 2012. Of course, they are not responsible because they have no paperwork. HUH? But, oh, we will look into it with your county, ASAP! Call us back to follow up in 10 working days. So I did, and guess what? No notes on our account to the previous matter. They are a bunch of bold face liars! Where do they get these people at, or how much do they train them or want them to know? Again, I have to fax over proof that they have to still pay my taxes...gets better..I have a fixed loan but now have received a statement stating that my mortgage has going up in Dec. and the reason they tell me is because my taxes and homeowners insurance has gone up. Funny people, because I just received a check from Nationstar for overpayment in 2012 because my taxes and insurance were lower than first recorded! ARGHHHH! Get your head out of your ###!

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Mr. Cooper fraud goes ignored

In 2004 my spouse died. In 2005 a guy named Daniel Darling claimed he was married to me and took out a 75, 000.00 mortgage on my paid off home. How he did it, no one knows. What is known is my brother had an irrevocable power of attorney, after 33 years of marraige and spouses sudden death I knew I needed someone to watch out until I got my head screwed on right. Despite ALL EVIDENCE sent to Nationstar they refuse to even track down this guy and I'm left with a mortgage I could never pay. I hired a private investigator who tracked this guy down. STILL nationstar refuses to go after this guy Daniel E. Darling yes his real name! No lawyer wants to take it on! ..Sound fishy? Because it is!

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ripp off artis
, US
Jul 08, 2015 2:54 pm EDT

I have gone through the same as you after three attempts of the hanp program I was told I denied them paid trail six months straight, this all started in 2013its 2015 and now I am on the fourth one.

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Mr. Cooper poor consumer practices

I have a mortgage payment due by Nov 1 and late by Nov 11th. On Nove 8, 2012 I received a phone call from Nationstar Collections informing me that my payment was late and must be paid immediately. It, of course, was not late. I requested to speak to a manager to register a complaint - I was put on hold and then they hung up. This is not the first time I have had to deal with Nationstar. It is difficult to not only get someone with authority, but to get courteous service. I also called back to still register a complaint and was greeted first with a statement that my payment was late and subject to penalties. I would very much like to make this complaint meaningful and would dearly like to change mortgage companies. Sharon Abilovitz, [protected].

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Julian M. Pilarski
Burbank, US
Apr 27, 2013 1:19 pm EDT

Today is 27 April 13. To date have not received payment coupon for 1 May 13. Payment is due 1 May 13. Loan number is [protected]. I have a coupon for 1 April 13 that I received well past the grace period and sent payment using my Bank America coupon and sent it to you. This has been credited to my account. Should I use your coupon for April and make payment with it?
If not in the future please send coupons in a timely fashion!

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Mr. Cooper they took our home

I will make this short. Nationstar is just taking your money and your home from you point blank. I had all my paperwork of payments, insurance, and taxes to prove they where wrong. I contacted lawyers and it would cost more to fight than what it was worth. Don't sign any paper work they send you, it's a TRAP, YOU WILL LOSE YOUR RIGHTS. No need to talk to them about anything you are wasting your time and energy as I did for over a year. They doubled our fixed payment also, we paid till we had little to eat. We sold what we could to pay the payment till we had nothing much left. Then we just stopped paying. Four months later we filed bankruptcy May 2012 and gave Nationstar our home. Our home is being auctioned Nov 13, 2012. We can still live there until we receive a court order to vacate (72 hrs) We lived there for about 10 months so far for free, saved every penny we could. We have a bankruptcy but not a foreclosure on us. We have some money plus the house is worth a lot less then the amount we owed. Yep we are renting, not much difference than Nationstar just a shorter contract and you know up front your home is not yours.

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Mr. Cooper overcharging

My loan was sold from Aurora Bank to Nationstar Mortgage as of July 1, 2012. When I received my first bill from Nationstar, is was for about $700 more than I was paying Aurora. I called to find out why (several transfers) and was told it was because I did not have home owner's insurance. I assured them that I did, and they asked to have my insurance company provide evidence of the insurance, which they did. The following month, the same $700 was on my invoice. I called again and was told it was because I did not have insurance. We went through the same routine of providing evidence of the insurance. I called to make sure they received the documentation and that I would not be charged an additional amount for something I already paid for. They told me they never received the documentation (I knew they were wrong, as I have had the same insurance agent at State Farm for over 20 years).

At this point, I insisted on a conference call between Nationstar and my insurance provider. Contact information was exchanged, evidence of my insurance was faxed in and the proof of the fax was sent to me. Nationstar never acknowledged receiving it. Instead, they paid Statefarm an addional 12 months on my premium and told me I owed them this money. I had no problem with and sent them the check for my annual premium of $1, 703. In spite of all this (now no fewer than 10 phone calls, each lasting 30-60 minutes), they would not acknowledge that I was insured and continued to bill me the extra amount.

In frustration, I would only pay the priniciple and interest that I was supposed to pay. As a result, these people had the gall to notify the credit agencies that I am late in my payments. I spent nearly two hours on the phone with them yesterday, insisting that they remove the additional escrow fee, acknowledging that I am insured and that they notify the credit agencies that I have never been late. They said they would put in my request and that it would take seven business days to get a response.

This company should be sued. My credit is being compromised because of their incompetence. The company refuses to do anything to correct their errors and I am the victim of their arrogance.

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TX722
, US
Jan 12, 2016 1:35 pm EST
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Bank of America sold my mortgage to Nationstar in April 2015. I was with Bank of America for 5 years, and never had a problem, but ever since it was sold to Nationstar, there has continued to be one problem after another. I have been charged all kinds of fees, even late fees when I paid on time! I have made payments that they claim I didn't make when I have bank statements that show proof that I did pay. I have continued to contact Nation Star. I keep getting the run around--left on hold, hung up on, lied to, made promises that are never kept, such as saying the fees will be reversed, payments checked in to, but never are, and I have called several times and asked to be sent print outs; they always say they will send them, but never do. Frustrated! Hate BOA sold my mortgage to Nationstar!

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Realtime65
Copperas Cove, US
Oct 03, 2014 3:27 pm EDT
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3 October 2014

As of 16 September 2014 Nationstar Mortgage assume control of mortgage account in Coryell County Gateville Texas Tax Base.
Facts Bearing on the Problem Area of Concern: Nationstar Mortgage has not provided any notification: Notice of Servicing Transfer from Springleaf Financial Mortgage Company.
From 16 September 2014 until now 3 October 2014 did not forward any welcome packet to resident homeowner; they had assume control of mortgage account residential property located within Coryell County Property Tax Base Jurisdictions. Nationstar Mortgage has not as of since 16 September until know 3 October 2014 ever attempt to provide residential homeowner with Mortgage Identification Account Number of which homeowner needs to make timely monthly installment payments. Previous managers of residential mortgage identification account number Springleaf Financial Mortgage Company had informed residential homeowner in Copperas Cove Texas. Nationstar Mortgage assume has assume control of mortgage account.
From 16 September 2014 until 3 October 2014 the Nationstar Mortgage Customer Service Hotline [protected] is joke. Consumer as denied access to contact mortgage account managers. The automatic answering system is a continuous loop; all our agents are busy please call back. Cannot access the Nationstar Mortgage Website. As of today 3 October 2014 I residential homeowner had not been assigned Mortgage Identification Number for my residential property in Coryell County Jurisdiction. Nationstar Mortgage is savage. The primary goal of this Organization is to destroy property value and force foreclosure of residential property and damage homeowners credit standing. Everyone should write those fat-cats in political office to help the voters. We should as register voters look for someone whom will fight for our rights.

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Shepard
Torrance, US
Mar 21, 2013 10:52 am EDT
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It is obvious Nationstar is a scam mortgage company who needs to be stopped. We hired an attorney who is very familiar with them. After only one threatening letter to them they corrected are account and things are cleared up. We are waiting to see if they post anything on our credit profile then we will sue for damages. We have put this lender on notice and will spend whatever necessary to prevent them from continuing to scam people. Email me at aglroof@gmail.com if you want the name of our attorney. It worked for us.

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Becs340
dallas, US
Mar 20, 2013 12:27 pm EDT
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No contact made to reach a resolution
L.Wood- Nationstar Mortgage LLC

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Shepard
Torrance, US
Mar 04, 2013 11:50 pm EST
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NationStar is a deceptive lender. They are trying to force impound and insurance on us that we have had on our home for over 18 years. They bought the loan from Cashcall and we believe they are in it together for financial gain. We have retained an attorney and are suing for damages. They need to be taught a lesson. We plan to notify all media outlets and hopefully someone will do a report on them.
Steve S in California

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NATIONSTAR WARNING
Millville, US
Oct 25, 2012 11:04 am EDT

WARNING NATIONSTAR IS A PREDITORY LENDER, AND IS UNDER INVESTIGATION BY OUR SO GREAT GOV. THEY HAVE PUT ME THROUGH HELL, IN THERE KEYS FOR CASH PROGRAM. EVERY DAY THEY WANT SOMTHING MORE, AFTER THEY SAID WE WOULD BE DONE IN THREE DAYS. LIES, CHEATS, SCAM ARTIST. BEWARE

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rhnull
White, US
Oct 24, 2012 5:15 am EDT

To Becs340: I'm sure Dave92673 will appreciate your help. Where were you when I needed you to correct Nationstar's mess?

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Becs340
dallas, US
Oct 23, 2012 8:54 pm EDT
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I work at Nationstar, and I would be more than happy to help you out with your account issues. Please give me a call tomorrow and I'll review your account and see what I can do to get your account issues resolved asap, I can be reached at [protected]. Thank you, Rebecca S.

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rhnull
White, US
Oct 22, 2012 11:58 am EDT

I know what you are going through with Nationstar Mortgage. For 6 months I tried to get accurate statements for my HELOC, but it was to no avail. Since the Customer Reps would not / could not help, in frustration I computed the pay-off balance and fully paid the note.
After paying off the note Nationstar Mortgage had the gall to tell me that I could not have the original paid-off note returned to me. I was told that the original was required for audit purposes and copies of the original note would be returned. Nonsense! Upon my insistence the originals were returned to me. It does little good to complain to the Dallas BBB. Complaints are likely to be more effective if they are directed to the appropriate state and federal agencies.

Mr. Cooper Customer Reviews Overview

Mr. Cooper is a home loan and refinancing provider that aims to assist homeowners in managing their mortgages. They offer a variety of services including loan origination, mortgage servicing, and refinancing options. Customers can access their accounts online to make payments, view statements, and track loan progress. The company also provides tools and resources to help customers understand their home financing options and make informed decisions about their mortgage.

Mr. Cooper In-depth Review

In Summary: Mr. Cooper is a well-established mortgage lender that offers a variety of loan products and services. With a focus on customer service and a suite of online tools, Mr. Cooper aims to simplify the home loan process. Below is a detailed review of the company's offerings, application process, customer feedback, and more to help potential borrowers make an informed decision.

Company Overview: Mr. Cooper, formerly known as Nationstar Mortgage, has a solid history in the mortgage industry. The company provides a range of services including home loans, refinancing, and mortgage servicing. Mr. Cooper serves customers across the United States, offering a personalized approach to mortgage lending.

Loan Products: Mr. Cooper offers various loan options such as fixed-rate and adjustable-rate mortgages, FHA loans, VA loans, and jumbo loans. The terms and conditions of these loans are competitive within the industry, with interest rates and fees that are transparent and in line with market standards.

Application Process: Borrowers can expect to provide standard documentation such as income verification, credit history, and employment information. The online application process is user-friendly, and the approval timeframe is reasonable, with some customers reporting quick pre-approval experiences.

Customer Service: Mr. Cooper is known for its responsive customer service, with representatives that are knowledgeable and helpful. Support is available through various channels including phone, email, and live chat, ensuring that customers can get assistance when needed.

Online Tools and Resources: The company's website features loan calculators and educational materials that are useful for prospective borrowers. Additionally, Mr. Cooper offers robust account management features, allowing customers to easily manage their loans online.

Payment Options: Mr. Cooper accepts various payment methods, including online payments and autopay features. The company's late payment policies are standard for the industry, and they encourage customers to reach out for assistance if they're facing financial difficulties.

Customer Feedback and Reviews: Positive testimonials often highlight Mr. Cooper's customer service and ease of use. While there are complaints, as with any large company, Mr. Cooper appears to be proactive in addressing and resolving customer issues. Overall customer satisfaction seems to be positive.

Financial Health and Stability: Mr. Cooper is considered a reliable and solvent company within the mortgage industry. It holds industry accreditations and complies with regulatory standards, contributing to its reputation for financial health and stability.

Refinancing and Loan Modification: The company offers refinancing options to help customers take advantage of lower interest rates or adjust their loan terms. Mr. Cooper also provides loan modification services, with an emphasis on minimizing the impact on customers' credit scores.

Additional Services and Features: Mr. Cooper provides escrow services and has a functional mobile app, enhancing the customer experience. Special programs are available for first-time homebuyers and veterans, offering tailored solutions to these groups.

Transparency and Honesty: Mr. Cooper is committed to transparency, providing clear terms and conditions and disclosing all fees and penalties upfront. Their marketing practices are designed to be straightforward and honest, fostering trust with customers.

Pros and Cons: Advantages of choosing Mr. Cooper include a wide range of loan products, strong customer service, and comprehensive online tools. Potential drawbacks could be the varying experiences with customer service and the standard fees associated with mortgage services.

Conclusion and Recommendations: Overall, Mr. Cooper is a reputable mortgage lender suitable for a variety of borrowers, from first-time homebuyers to those looking to refinance. The company's commitment to customer service and online accessibility makes it a strong contender in the mortgage industry. Final verdict: Mr. Cooper is worth considering for your mortgage needs, provided their loan offerings align with your financial situation.

How to file a complaint about Mr. Cooper?

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1. Log in or Create an Account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Mr. Cooper in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Mr. Cooper. Include key areas such as transactions, steps taken to resolve the issue, the company's response, personal impact, and nature of the issue.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against Mr. Cooper on ComplaintsBoard.com.

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Mr. Cooper contacts

Phone numbers

+1 (888) 480-2432 +1 (855) 375-4001 More phone numbers

Website

www.mrcooper.com

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