Menu
Mr. Cooper Customer Service Phone, Email, Contacts

Mr. Cooper
reviews & complaints

www.mrcooper.com
www.mrcooper.com

Learn how the rating is calculated

4.2 1571 Reviews

Mr. Cooper Complaints Summary

243 Resolved
316 Unresolved
Our verdict: Dealing with Mr. Cooper, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
Verified
The authenticity of the customer service contact information for Mr. Cooper has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Mr. Cooper. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Mr. Cooper reviews & complaints 567

Filter reviews by rating
5
1009 reviews
4
1 review
3
0 review
2
0 review
1
2 reviews
Sort by:

Newest Mr. Cooper reviews & complaints

ComplaintsBoard
R
4:04 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Mr. Cooper hamp is ending at the end of year

The federal government mortgage relief programs, like many administration funded programs, is set to close out on 12.31.16. The most notable relief program in that group is the home affordable modification program, otherwise known as hamp. The hamp program, which was launched in 2009, for the most part has been a colossal failure. Though it has been touted as the engine that has saved homes from foreclosure, the costs incurred to remedy each foreclosure case have been incredible. The cost of hamp to each independent taxpayer has been estimated at over $84, 000….. And we will be paying that back for many years to come. A program that was designed to save over 9 million homes in 4 years, has saved a little less than 2 million homes in 8 years. Keep in mind also that the number hamp modifications that end up back in default circles right around 50%. So why didn’t the program work? Two major issues…. First, the hamp program really has no “teeth” to it. The banks were advised to cooperate voluntarily and failed to do so. Since they were given their bailout all up front, there was no financial incentive to cooperate at all. This is the equivalent of me giving my 5 year old son his allowance up front and then expecting him to do his chores…everyone should get the picture here. Second, home owners were supposed to receive strong guidance from nonprofit agencies through the process. This never happened since the nonprofit agencies were overloaded and the workers were underpaid….. Most of the clerks / advisors working on cases had very little mortgage or finance experience as well. There was also no direct incentive for the nonprofit agencies to complete solid deals for the home owners, since they were paid by the federal government for simply "submitting" loan modification packages. Naca and other non profit agencies held rock concert like events to pile in hamp applications... Even worse, the banks funded the events as well, just to make sure they kept control... Sounds like a colluded three ring circus to me! All in all, this led to the completion of weak deals, no deal or foreclosure. So what now? We are certainly heading into much more aggressive territory in 2017. Both the banks and the non-bank servicers are foreclosing quicker due to the rising tide in home equity. We are no longer in a distressed market and they have nothing to lose. There are certain lines of defense that can be used, but they are much more complex to execute upon than in the past. Due to the recent shift in the political tide, we are headed back into a capitalist market…which means every man for himself... The federal government is going to stay a million miles away the foreclosure mayhem. Unless you understand the "game" 150% and have a gladiator mentality, you will need help working through the foreclosure prevention process. The cfpb has tried to step in and add a layer of protection, however it appears that there are no clear defined rules, which will lead to open arguments throughout the modification process ~ http://www.Housingwire. com/articles/37690-cfpb-best-practices-on-how-to-continue-loss-mitigation-needs. Utilization of the new cfpb mortgage servicing rules, the nation mortgage settlement and independent state laws will be key moving forward. Stripping down the validity of the debt and applying aggressive foreclosure defense will be crucial as well. Ultimately, more home owners will need to be prepared come in with down payments to get any proprietary modification done as well. The “outside the box” process is the way modification deals were completed prior to 2008……and we are heading back into that territory. Banks, loan servicers and non-bank servicers do not want to complete loan modification deals…regardless of what government propaganda has been disclosed in the past. There is no “yellow brick road” to follow or “magic carpet ride” waiting….. Every case moving forward will be hard fought trench warfare. We are used to the “trench warfare”, has the experience, utilizes proven proprietary techniques and know what it takes to win. We offer a free consultation and no nonsense approach to success. Feel free to call us at 877.297.7011.

Read full review of Mr. Cooper
Hide full review
ComplaintsBoard
S
10:34 am EDT

Mr. Cooper what is going on?? increased $ per month just because???!!!

I want to know if their main goal is foreclosure? I think my brothers house has been put into pre-foreclosure at least 7 times in the past 5-7 years alone. He is disabled and just recently divorced, and they announced his monthly payment of 900.00 would increase back up to $1700 a month. So it was recommended he look into modification again. He did, I helped fill out the paper work. Phone calls, faxes and more paperwork later, they will not do the modification (even with proof of divorce and only his disability benefits to live on). Not only that, but I have just learned that he now owes a lot more $$ on this house despite continued payments. What is going on?

Read full review of Mr. Cooper and 6 comments
Hide full review
6 comments
Add a comment
K
K
KADEE41
, US
Feb 27, 2017 10:44 am EST
Verified customer This comment was posted by a verified customer. Learn more

They are trying to screw us over also! Earlier this month I paid 1800.00 and the man on the phone said YOUR good I also told him I would call back and make another payment. I called back today and they tell me that they are not accepting any payments for me for the next 3 days I can call Thursday morning and then I can make a payment. they also told me that the 1800.00 that I paid earlier this month was not applied because it was not the correct amount that needed to be paid! I don't understand the whole reasoning behind there business but I'm in the process of retaining lawyer and they can fight with my lawyer. YES I may be late but I always make it good I feel like they have scare tactics and that should be illegal. How can I get this NASTY mortgage company to sell my mortgage to someone else that will take better care of their people!

R
R
1RugerGrl
, US
Feb 27, 2017 4:04 pm EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of KADEE41

Do not waste time on attorneys, they will not do what needs to be done in order to fight back like I have.
my cell# [protected]

L
L
Light of Hope
, US
Jan 12, 2017 6:51 am EST
Verified customer This comment was posted by a verified customer. Learn more

LOAN MODIFICATION DENIED ? HERE ARE YOUR BEST MOVES

The term “loan modification” has become a household word over the last 8 years. Spurred by the financial crisis and housing meltdown, the era of modifying mortgage loans has lingered on at a very high rate. This particular era is something that nobody wants to deal with…the banks, homeowners, government & taxpayers all wish to exult the problems surrounding distressed mortgages. However, these problems are far from over. Many leading economists have predicted that nearly 11 million mortgage loans are headed into foreclosure. Failed government programs, weak loan modification deals, mortgage loan servicer abuse & rising home equity lead us into a new upcoming disaster zone. Understand that there was a long period of foreclosure stagnation from 2008 to 2012. Economic calamity amongst the banks and Federal Government litigation stalled out the process over 4 years. This period caused a massive log jam of home owners that are severely delinquent on their mortgage loans. Banks are now working through the log jam, profiling each homeowner to determine from a collection level.

These banks are essentially operating like collection agencies, since they are dealing with large volumes of defaulted loans. These banks / collection agencies are not the operations of yore. They are smarter, more technologically advanced and more efficient than even. In this new age of the internet, they are able to socially & financially profile anyone very quickly. They know what you earn, how much money you have in the bank & what assets you hold. Simply thinking you can hide information from them is wishful thinking. The home owner’s social and financial profile is the number one reason people are denied for loan modifications.

OK, so now what? Since the loan modification has been denied, the bank / collection agency will likely proceed with foreclosure action. At this point, blocking the foreclosure action with the only effective strategy. The “best offense is an excellent defense” strategic planning will be the only method to proceed with at this stage. Many folks feel that they can simply reapply, call free government counseling services or write simple dispute letters to the bank / collection agency.
All of these methods are a waste of time and are not effective in creating leverage. If you proceed aggressively by stripping down the validity of the debt or filing effective Fair Debt Collection Practices Act (FDCPA) complaints, you will gain traction by creating leverage. Filing a 92 point complex qualified written request is also an excellent maneuver.

If the opposition fails to file respond to remain in compliance with RESPA, you can proceed with a motion to compel. This motion has a case record of extinguishing foreclosure activity within the courts. Also, if you feel that you have been abused through payment misapplication or escrow padding, you can audit a payment ledger and file the necessary FDCPA complaints. You see, since all banks and collection agencies are collecting money for an investor, they need to abide by the FDCPA.

Long story short, if you are able to go through the trenches and battle your lender, eventually they will offer you a deal. Though it is a brutal process, it is very effective. We have executed on the above listed strategy for our clients for over 14 years. We have saved thousands of homes and settled large volume debts in the process.

Feel free to call us at 1.877.297.7011 for further insight on this topic.

R
R
1RugerGrl
, US
Nov 11, 2016 1:31 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Click on this link it will explain everything that they are doing

http://fresh-start.co/the-debt-collectors-best-weapon-and-loan-modifications

R
R
1RugerGrl
, US
Oct 31, 2016 7:26 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Yes, it seems like Nationstar likes to keep us homeowners delinquent and play games to take our homes. Nationstar bullies and preys on homeowners until they are so mentally and emotionally exhausted they give up. I can get you help you need, I am fighting back against them
Contact me [protected]

R
R
ron wilson
, US
Oct 24, 2016 2:51 pm EDT

please visit www.empirestatellc.com we can help you number is [protected]

ComplaintsBoard
R
8:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Mr. Cooper fraud, misapplied, payments illegal, foreclosure activity lawsuit

Nationstar has put us through 6 years of hell. We have made our payments, but they misapplied them. We are now in foreclosure because they refused my payment back in December 2014 saying we owed over $7, 000
They deliberately did this to make us delinquent!
I have all documented proof of fraud, and they owe us $89, 000 due to them and Citi Mortgage neglect in accounting.
I am fighting back have two active lawsuits against them, and the best defense that is affordable in my corner with over 30 years experience fighting these corrupt servicers!
There are many victims out there if you are one contact me I will help you.

[protected]
[protected]@gmail.com

Read full review of Mr. Cooper and 1 comment
Hide full review
1 comment
Add a comment
L
L
Lorraine Tong
, US
Nov 03, 2016 7:38 pm EDT

You can have your lawyers contact me...

ComplaintsBoard
D
2:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Mr. Cooper the whole company

I applied for a refine in August 2015, they checked my credit 4 times all of which showed up as hard credit checks. After making me jump through hoops for four months I was turned down because not enough income for loan. Now the original loan was 420 000 with monthlies of $2, 484.46. The original loan was not with them, they had our loan sold to them. Now since the original loan my income went up $32, 000 a year. We got turned down by Nationstar due to not enough income even though the new loan amount was $335, 000 and new payments would have been $1.500 month. I just don't get them. Whenever I asked to many in depth questions my loan officer was switched until finally they told me it was declined. Worst company ever.

Read full review of Mr. Cooper
Hide full review
ComplaintsBoard
J
5:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Mr. Cooper refused to honor loan modifications made by bank of america

After nationstar acquired my mortgage they refused to honor a modification bank of america had made.

I sent documentation but they didn't care. They had very little invested in the mortgage and wanted to sell house for they cash they would receive.

John

Read full review of Mr. Cooper and 3 comments
Update by John Ott
Oct 23, 2016 7:57 pm EDT

I am sending documentation to a lawyer (info U ignore) it will be handled.

U HAVE BEEN NO HELP AT ALL, AND OBVIOUSLY DON'T INTEND TO HELP.

BYE

Update by John Ott
Oct 21, 2016 8:13 pm EDT

you are a waste of time, I have contacted a law firm

Update by John Ott
Oct 20, 2016 8:22 pm EDT

Really you do not help anyone awsedrftgyhujikolpazsxdcfvgbhnjmkl0987654321qwertyuioplkjhgfdsazxcvbnmlp0okmnji98uhbvgy76tfcxdr54eszaw32q1
nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffff

nO need to respond this is my last YOU DON'T CARE AT ALL AS IT IS OBVIOUSLY A WASTE OF MY TIME! YOU OFFER NO HELP ST ALL!

Update by John Ott
Oct 19, 2016 7:51 pm EDT

NO HUMANS INVOLVED! OBVIOUSLY! No humans ever see this

Update by John Ott
Oct 18, 2016 8:18 pm EDT

I guess I am talking to a computer with no human intervention

Update by John Ott
Oct 17, 2016 7:47 pm EDT

still nada!

Update by John Ott
Oct 16, 2016 8:23 pm EDT

Does a human ever look at this? Or am I ONLY working with a computer?

Update by John Ott
Oct 15, 2016 6:49 pm EDT

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx?

Update by John Ott
Oct 14, 2016 6:58 pm EDT

?

Update by John Ott
Oct 13, 2016 6:55 pm EDT

SOT (same old thing) You refuse to tell me what is missing

Update by John Ott
Oct 12, 2016 6:55 pm EDT

why are you wasting my time? You say nada

Update by John Ott
Oct 11, 2016 5:53 pm EDT

WHAT IS MISSING?

HARD TO FIX WHAT YOU REFUSE TO EXPLAIN.

Update by John Ott
Oct 09, 2016 4:53 pm EDT

as usual nothing is explained, cannot fix what I don't know needs fi

Update by John Ott
Oct 08, 2016 5:27 pm EDT

same as always you don't explain what is missing

Update by John Ott
Oct 07, 2016 4:51 pm EDT

?

Update by John Ott
Oct 06, 2016 4:54 pm EDT

Still nothing!

Update by John Ott
Oct 05, 2016 5:01 pm EDT

guess I am wasting my time with you, since you refuse to tell me what is missing

Update by John Ott
Oct 04, 2016 4:53 pm EDT

You don't plan to explain do you?

Update by John Ott
Oct 03, 2016 4:54 pm EDT

I repeat what do you want changed or added?

Update by John Ott
Oct 02, 2016 5:14 pm EDT

If there is some kind of statement on what is missing, I don't see it

Update by John Ott
Sep 30, 2016 5:00 pm EDT

What do you WANT?

Update by John Ott
Sep 29, 2016 4:55 pm EDT

I have no clue what you are talking about. WHAT is missing.

Update by John Ott
Sep 29, 2016 4:54 pm EDT

?

Update by John Ott
Sep 28, 2016 4:56 pm EDT

It strikes me you don't know what you are doing.

They ignored the conditions of the loan they acquired from BOA, they cannot simply decide to change the loan without our agreement.

Update by John Ott
Sep 27, 2016 5:22 pm EDT

Nationstar CANNOT modify the loan without my agreement. I had a modification from BOA they ignored it!

Update by John Ott
Sep 26, 2016 5:12 pm EDT

Nationstar acquired my loan from Bank of America and refused to honor a loan modification Bank of America had offered.

They took the home because they had little invested and wanted the cash.

I sent them documentation but they refused to honor the modification.

Update by John Ott
Sep 26, 2016 5:21 pm EDT

Did not honor

Update by John Ott
Sep 26, 2016 5:14 pm EDT

They refused to honor a loan modivication

Hide full review
3 comments
Add a comment
R
R
1RugerGrl
, US
Oct 24, 2016 9:01 am EDT
Verified customer This comment was posted by a verified customer. Learn more

John Ott you argumentative little weasel! How dare you taunt this homeowner when in fact there is fraud that is committed on the majority of the loans your bank owns! You are cruel and it does not surprise me if you are one that throws people out.

R
R
Ron12Wilson
, US
Oct 23, 2016 8:09 am EDT

visit the website www.empirestatellc.com see what your options are.

T
T
The Truth You Must Know
, US
Sep 27, 2016 11:38 am EDT

You're not entitled to have nationstar provide you with whatever you want.

ComplaintsBoard
J
4:23 pm EDT

Mr. Cooper non-payment of promised "move out money".

I was given an opportunity to turn my house over to Nations with help from the State of Nevada Mediation Program. I made a written agreement to have the house "Broom ready" within 60 days and for that I would receive $2000. It has now been over a year and half and still no check from Nations. Their attorneys that represented them at the medication, are just passing the buck.

Read full review of Mr. Cooper
Hide full review
ComplaintsBoard
Y
8:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Mr. Cooper loan amendment process

Nationstar failed to notify me that they extended my trial amendment process by one payment. They failed to tell me the payments couldn't be even one penny over the amount due. They failed to notify me that they had extended the trial period. They failed to notify me that they had cancelled the trial period in writing. They did notify me in writing that I could voluntarily turn over my mortgage to them. Before I started the trial amendment mortgage process my mortgage was current and I had never missed a payment. Now I am over $2000.00 behind. I am elderly and disabled. They told me they would resubmit the process twice and it shouldn't be a problem. It wasn't approved. Now I was told I have to reapply. They are blaming the government saying it's their fault. This company called me every month and said "don't forget to make your payments for the trial period. " every payment was on time. Never mentioning until the last payment that it needed to be precisely the correct amount. So I made it the correct amount. Then I received a form letter saying my payments are behind. They didn't apply my trial payments correctly so they overcharged my interest also. Thieves!

Read full review of Mr. Cooper
Update by yawood
Sep 03, 2016 8:57 am EDT

Do not get an amended loan with them!

Hide full review
ComplaintsBoard
S
8:51 am EDT

Mr. Cooper false claim

We were having problems with our mortgage, Bank Of America was our lender, they were not willing to help with our situation, had a buyer for a short sale, they sold our mortgage to Nationstar, and this bank was no help either, all customer service was worthless, I mean worthless! Trying to get answers for relief, what A BIG run around! In the process had to go through a whole bunch of paperwork again! And same thing, had a good offer for a short sale and Nationstar sold our mortgage to another bank. What a crock of crap! These banks pull! So we had enough dealing with Banks, and let our home go into foreclosure which we tried to avoid, no THANKS TO THE CROOKED BANKS! NO HELP FROM THEM! GREED! This was in 2012, done with final forclosure dec.2012. and Nationstar has the gull to file a false claim with our home insurance stating we stold the appliances, in 2013 not contacting us at all. Nationstar is as crooked as Bank Of America

Read full review of Mr. Cooper
Hide full review
ComplaintsBoard
A
10:46 pm EDT

Mr. Cooper escrow check not applied to escrow

Nationstar notified me that I had an escrow shortage of $166.87 several months ago. They told me I could either pay that shortage or span it out for 12 months, I did not want a higher payment so I sent Nationstar a check for the $166.87. I had written on the check "For escrow shortage". Somehow Nationstar did not Apply that check to cover the shortage, I still don't know what they did with it, they told me Nationstar did cash the check, three different customer service people said we are sorry it was our mistake and that it would be fixed. I find out it was never fixed, my new statement for September shows the higher payment plus an under payment from last month. I am furious with Nationstar, if they are not willing to make this right then send me back my check of $166.87, if not then I will take them to small claims court and file a complaint with the BBB.

Read full review of Mr. Cooper
Hide full review
ComplaintsBoard
J
5:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Mr. Cooper scamming corporation stolen nearly $400b

Scamming Corporation stolen nearly $400B

Are you aware that Banks stolen people 401k IRA and Retirement over $12T?

We all are victims of the 1%; Hillary will win because the %1 paid to have her do the dirty work for them, Learn their secrecy of stealing here: https://1drv.ms/f/s!Aqs7zg7dRLmHaiosKlumjfcYTQk

Nationstar bought discharged loans for sub-penny, in other words, 1400X below value to steal people properties, after BIG BANKS already stolen our retirement in [protected].

Read full review of Mr. Cooper
Hide full review
ComplaintsBoard
D
6:09 am EDT

Mr. Cooper predatory lending

Nationstar is by far the most lawless company servicing loans out there today! They have me in foreclosure with US Bank, whom they illegally placed in my county documents file and removed any trace of Bank of New York mellon, they don't realize that i have a certified copy from the county as proof of their once existence in my file, any letters from them stating Bank of New York mellon was the "owner" of my loan, yet i also have a letter from them stating they DO NOT OWN my loan and as a trustee have no legal right to modify or dispose of my home! Yet Nationstar blamed my loan modification denial on Bank of New York, stating that "they did not wish to participate in doing loan modifications" So they lied, , in writing, and they have no right to modify anyone's loan as they have no ownership of your loan. If your loan is securitized (look at county docs for a certificate number to be sure) then Nationstar lost possession of your note, or never had it in the first place and since they are debt collectors, they must be collecting your payments on behalf of an owner of which there is no longer one that exists. So if you have a loan serviced by Nationstar and your county documents show that it is a securitized loan, i would never pay them another cent and you need to sue them for RICO, FDCPA and a slew of other violations for collecting on unsecured debt. The fact that your loan was securitized means the note and mortgage have been separated and lost forever.
If you have a Nationstar serviced loan or a Bank of America/countrywide loan and are interested in starting a class action lawsuit against these ### suckers. Please contact me at once and i will get the ball rolling. Have you seen the pages and pages of complaints against this company, they are lawless and need to be taken to task for their abuses. The courts are actually allowing them, a debt collector, to foreclose on innocent homeowners, this HAS TO STOP and i intend to fight them tooth and nail anyone want to join me? Enough is enough, you don't need to pay this servicer as the loan and trust were paid in full and the Pooling and Servicing agreement were more likely than not, timely submitted, which means that any assignments after the date of placing into the agreement had expired anything that follows that date is null and void, I can almost guarantee you that if your loan is a part of a securitized trust, it was paid in full and null and void. I had a Bloomberg audit of my loan done and so can you, if you're interested in either above referenced answer to your present mortgage problems please email me at d.[protected]@yahoo.com and i will provide you information.

Read full review of Mr. Cooper
Hide full review
ComplaintsBoard
D
4:32 am EDT

Mr. Cooper mortgage servicing

Nationstar lied to me after applying for a loan medication ten times, they ultimately denied my loan mod. application stating that the "owner" bank of new York mellon did not wish to participate in doing loan mods and we have to abide by their wishes.
I wrote to the "owner" bank of new York mellon and asked the why not, to which they replied, we do not own your loan and are trustees for a CWMBS and as such have no right as to how your loan is modified or disposed of.

I sent a copy of this letter to Nationstar and they answered me by stating that the Bank of New York Mellon was and is the owner of my loan. I sent a debt validation letter asking for the name of the true owner, whose behalf they are collecting payments on and they again, stated bank of new York, mellon. Now they informed me that my loan had been sold to us bank who wrote to me stating that they too have no ownership in my loan and are only trustee for a trust. I keep asking everyone who the trust is, but no one will provide me with an answer.

I intend to sue Nationstar for every dime they ever collected from me on unsecured, unowned debt, RICO violations, mail and wire fraud and personal injury for not lowering my loan payments.

Read full review of Mr. Cooper
Hide full review
ComplaintsBoard
D
4:38 pm EDT

Mr. Cooper mortgage servicing

Nationstar is the most abusive inept company I have ever had the displeasure of dealing with! They had me submit over ten loan modification applications only to be told I was denied because the owner did not wish to participate in doing loan modification and we have to abide by their wishes. I wrote to the proported owner and asked them why they wouldn't modify my loan to which they wrote back, we do not own your loan and therefore have no say in the modification or disposal of your property! I am still dumbfounded as to how they ###--oles think they are going to expect me to just take this lying down? They are misrepresenting a debt that is unsecured, no owner, no loan!

Read full review of Mr. Cooper and 3 comments
Update by dawn casey
Dec 05, 2018 9:43 am EST

as an update to my first few complaints i have uncovered some more criminal activity with Nationstar mortgage, in which they use a POA which is not legal from a servicer position and they then use it to assign "loan' to another entity so they can begin foreclosure proceedings against a homeowner who only sough to modify their loan and was LIED to repeatedly by this criminal entity, who, in the end, will be punished for what they've done and continue to do to their fellow man in the name of greed, they will all have to answer to their maker and will be directed straight to hell in the end and that gives me some peace of mind, as i tried and spent all my money trying to save my home and make the inept judge aware of all the illegal activities that took place to have entities i have no idea who they are or where they came from but there they stood in court, or rather their attorney stood there and alleged that I owed them a debt when someone had illegally removed all traces of the first assignment to BNY who may very well have a future claim against me as well, the county clerk is aiding and abetting these criminals as I looked at her own mortgage history and what do u know? all were either discharged or satisfied, which begs the question, can u provide proof, Ms. Grossi that it was actually you that paid all those many mortgages off in record time? Somehow I doubt it, disgusting evil, sociopath that she is, she may send her goons after me, again, as I hammered her on her own facebook page only to have the Morris County Prosecutor show up at my front door warning me to back off from leaving messages for this criminal, Ann Grossi, Morris County NJ county recorder, in charge of our sacred land records which she is aiding and abetting the manipulation of on her elected official watch and I do nothing else, I will expose her for what she has done and continues to do, when the fact is she works for the citizens of my county and refused to investigate, how it was that someone was able to access my land records and remove a pertinent assignment of mortgage, with OUT the required court order to do so, she knows exactly how it happened, she is a criminal who was recently reelected and that makes me sick to my stomach, so for anyone reading this message, my advise to u -get certified copies of everything in your county files, every last document as u never known when some lender criminal entity will take it upon themselves to confiscate a pertinent part of the chain of title transaction history, rendering it clouded, as mine is, or was, as the judge is a [censored] who recently came up from family court and is now hearing foreclosure cases rampant with fraud and he has no damned clue what he is hearing and always, yes always, rules in favor of the pretender lender, I have learned a hard lesson and the little guy just can't beat the "too big to fail" criminal lending cartel and we must try to work as one against them and take them all down, for the sake of future generations, if we do nothing else. The Federal Reserve is behind this entire enterprise of criminals and the fact that they're not even a government entity and run in secret should effectively chill everyone of us to the bone. thanks for reading this to its end, as it is lengthy and your time is precious, Dawn

Update by dawn casey
May 19, 2016 3:39 am EDT

I agree that Nationstar is the most abusive servicer, of unowned, unsecured loans. I urge anyone with a serviced Nationstar mortgage to write the a qualified written requests, find templates on google or CFPB and when they answer, not completely then follow up with a validate the debt letter in which they must name the owner on whose behalf they are working to collect the mortgage, when they have given the name of the "owner" write to the owner and ask them what their standing in your loan is, I guarantee you, they DO NOT OWN your loan, so I ask you, if NO OWNER, is the a loan at all?

We all need to keep after these low life and make sure they are aware that we know they have no standing to foreclose or collect a mortgage payment from us in the first place. If you are being serviced by Nationstar, there is a ninety nine percent chance that they were given or bought your loan for pennies on the dollar and you really don't owe them anything. If anyone needs any help in going after these creeps, please email me at d.casey17@yahoo.com.. Good luck and due diligence, we must all stick together if we are going to eat this elephant one bite at a time.

Update by dawn casey
May 17, 2016 5:26 am EDT

I could not agree more with each and everyone of you who have a complaint against nationstar mortgage, i would like to know how many of your loans were sold to nationstar from bank of america, as i would like to go after both servicers, i also have huge complaints against bank of america and will post under their complaint page. Anyone interested in sharing their story with me regarding one or both, please email me at d.Casey17@yahoo.Com. I look forward to reaching a satisfactory result to all of our complaints, as i will not allow anyone to steal my home and equity without proper standing. I have even found foreclosures where nationstar, a debt collector was allowed to foreclose on homeowners, without the obviously necessary paperwork or owner on whose behalf they foreclosed. I intend to sue both servicers, that originated with countrywide and we all know how well countrywide followed mortgage regulations. They have all got to be stopped or our children will be left with no way of obtaining the american dream (read nightmare) please contact me, thanks

Hide full review
3 comments
Add a comment
A
A
Archie Gurley Jr
, US
Aug 31, 2016 6:01 am EDT

Nation Star is full of foreign people who don't know what they're talking about, neither had formal training, or have the common sense to utilize. It scares me knowing that people from abroad are going to be the ones dealing with our situation with no knowledge of how to do things. They are "Monkey Button Pushers" going by a script they either can't read correctly, or don't understand. These mortgage places need to give jobs back to Americans who know how to speak english, with the knowledge of what to do, and competent enough to know the difference.

W
W
Woodpecker
, US
Apr 28, 2016 7:19 pm EDT

I have never seen a mortgage company so desperate for a home! you and your employees that play your game so well adding this fee, that fee and before you know it, the past due amount went from $1, 000.00 to $6, 000.00! i'll give you this, you play the game well and always come out on top and families are thrown out on the street so you and whoever can put some money in your pocket! the remodification loan is a bunch of bull and that is how it all starts. I don't see how any of you sleep at night! i advise anyone who is thinking of going with this company, you better think twice. I've seen so many people that had perfect credit and not much owed on their home, the principal ended up tripiling and those poor people lost their home and again nationstar came out on top with thousands if not millions made off of people. They go home, sleep well, wakeup next morning ready to screw another innocent family out of their home. They need to be shut down, investigated, and taken to the cleaners to retrieve alot of the money that was wrongfully taken from people. There's more people thats profiting off of this system that no one knows about, i'm sure. Nationstar you make me sick! one more thing, at least now i don't have to hear how you didn't rec my mortgage payment while i'm on the other end holding the cancelled check that nationstar cashed!

DorseyTV
DorseyTV
, US
Apr 14, 2016 4:43 am EDT
Verified customer This comment was posted by a verified customer. Learn more

We've experienced the same runaround with Nationstar who's the Service Provider. I'd love to talk with you about your experience. Debbie

ComplaintsBoard
P
2:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Mr. Cooper poor/untimely handling of overpayment refund

In early March 2016 I received a refund check for late charges that were collected on a loan (#[protected]) while a bankruptcy was pending and finally discharged. The discharge order was entered in 2006, ten years before the refund was issued. In addition the balance on the loan was paid off in 2013.

The check was issued in the name of myself and my ex-husband, we divorced in 2005. When I called to request that the check be reissued in my name only they requested that I fax documentation of the divorce order that awarded me the property in question. Which I did. The document clearly states that interest in the property should be awarded to me, who should pay all encumbrances and debts and hold the other party harmless therefrom. It seems reasonable to me that this legal document would be sufficient evidence that I have sole interest in the property and that I alone would have made all the payments.

It has now been two weeks since my initial contact concerning this matter. Initially I was asked to allow 7 to 10 business days to allow the research team to investigate the matter and to call back. When I called back I was informed that the research team was still working on the case and please allow them more time and to call back, specifically 4/6/16. Today I called back only to be informed that unless I can provide bank records proving that I was indeed the one who made the payments they would be unable to process my request. This raises a couple of questions: who keeps ordinary bank records that long and who else would have made the payments? After 40 minutes on the phone I was finally connected with a supervisor who's only response was to allow her three more days to research with the accounts department if there are alternatives to handling my request.

This seems like a simple matter. I overpaid and should be issued a refund. Indeed, this should have been resolved YEARS ago. If the roles were reversed you can be sure that in addition to what was owed I would also be responsible for late fees and interest. Perhaps Nationstar should be held to the same standard. In fact if in three days this is not resolved I believe I'll contact my attorney, I am apparently not the only one whose account has been handled so poorly.

Read full review of Mr. Cooper
Hide full review
ComplaintsBoard
C
12:49 pm EDT

Mr. Cooper mortgage

My parent wanted to do a deed in lieu. So we talked to the Nationstar and the deed-in-lieu department told us to leave everything along and they would proceed from there. Well it came out there was a lien on the property. As I continued to deal with them regarding clearing the liens, come to find out they had the wrong person's named as my father's spouse, which was not the same people. Well, then they cleared that and sent the paperwork, my parents signed and had notarized all. The next thing we know there is a problem still, but they were still working on the issues. Well I called trying to get clarification on what was going on, again they told us they were working on the issue. In short the issue never got resolved. They told me that there was a lien out, through Bank of America and if I could obtain the release of mortgage they could deal with the rest. Well, the customer representative was surprised when he told me it would take 30 days to receive the Mortgage Release and I got it in 30 minutes. Next thing I know the house has been sold on a short sale, and my parents credit show foreclosure, my parents never signed any documentation for a short sale nor was notified of same. Come to find out the person that they dealt with was Bank of America as to same wrongful transaction. My parents are elderly, and they need immediate relief as to their credit showing foreclosure and the house was a short sale through this mortgage company. There are several cases with same and similar issues as my parents have had. This has gone on now going on almost 2 years.

Read full review of Mr. Cooper and 1 comment
Hide full review
1 comment
Add a comment
J
J
JG Wehr
, US
Apr 07, 2016 10:38 am EDT

Chelsea, you said, "find out they had the wrong person's named as my father's spouse, which was not the same people" where are you talking about that the name was listed incorrectly? Are you talking about the deed or deed assignment?

ComplaintsBoard
M
9:30 am EDT

Mr. Cooper mortgage

Our mortgage was moved from Ocwen (let's not even go there) to Nationstar. All started fairly well. Then about 4 months ago, the letters, emails and phone calls started about: do you need help paying your mortgage? your payment is late!
Mind you, they provide a grace period till the 16th. I pay electronically to arrive on the 16th. The calls/emails/letters start on the 2nd of the month.
I called to request if I had ever paid late and was advised that "there had never been any late charges posted"
This truly borders now on harassment. I did talk to one American in customer service who advised me to let them know EVERY month that I will make my payments on the 16th. Do I have time for this...NO
I only have 8 payments left to complete this mortgage.
I would never do business with them if I were to need a mortgage.

Read full review of Mr. Cooper
Hide full review
ComplaintsBoard
D
4:03 pm EST

Mr. Cooper repeated calls with incorrect information about balances due

[protected]
Again today I have gotten (also yesterday) an automated call telling me I've missed months of payments. Not true. I underpaid this month because I thought my payment amount already adjusted. when I FINALLY got to talk to a real person for whom English was not her third or fourth language, I was able to rectify the situation with an online bank payment of $130. Yet the calls keep coming. Nationstar is a harasser of its mortgage clients and provides horrible service and inaccurate information. Avoid Nationstar at all costs.

Read full review of Mr. Cooper and 1 comment
Hide full review
1 comment
Add a comment
M
M
M Bonney
, US
Mar 22, 2016 1:35 pm EDT

Once again I received a notice from Nationstar Mortgage stating that our mortgage payment was past due for March 2016(letter dated 3/15/16). Since Nationstar Mortgage took over our payments from Cenlar Mortgage, I have received the same type of notification. On Jan 14, 2016 a fax was sent to Nationstar Mortgage showing the next payment due date was May 1, 2015 per Cenlar Mortgage as of Feb 19, 2015. Also included in the fax was payment verification since March, 2015. Our request of confirmation of receipt of the fax was not acknowledged as well confirmation of the correct next payment due date.

Payments continued on the 15th of each month as had been done for 10 years. Since we have a manufactured home our options to change to another mortgage company is very slim.

ComplaintsBoard
R
8:06 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Mr. Cooper bounced check

On February23, I received a letter from nationstar mortgage, it was a check for 677. And some change for overpaying in escrow and I went to my bank and deposited the check into my checking account and then on February 26, 2016 I called my bank, to get a balance and they told my I was in overdraft and I was furious, because they said that the check had bounced, we are in bankruptcy and they send us a check and now we are in overdraft because they gave us a bad check. We are going to let our lawyer know about this and action will be taken...

That is not right.

Reuben James Lara

Read full review of Mr. Cooper and 1 comment
Hide full review
1 comment
Add a comment
V
V
vwhitney
Worcester, US
Mar 04, 2016 7:10 pm EST

This seems to be a practice of theirs. I received a check for just over 4500.00 yesterday, called them to see what it was for and got a run around they told me because my case was in litigation (it is not) they could not discuss it with me. This debt was part of a bankruptcy in 2009 and I have not lived in the property since 2010.
I am a very tenacious person and refused to be put off like that, insisted on talking with someone that could discuss it with me and was told I would get a call from one of their attorneys shortly. Call did not come - I waited about an hour and called back. I asked them what kind of a game they were playing, what they thought they could gain by doing this? This time I was able to talk to the supervisors manager and he told me it was just an "error" and that I should not cash the check, that I would receive a letter in a day or two explaining fully what had happened. I am not holding my breath waiting for that letter. '
Now I see this is some kind of a pattern with them.. Now I just need to figure out what their reason for it is. At least I did not deposit it and by doing so give them access to my banking information.

ComplaintsBoard
R
1:49 pm EST

Mr. Cooper refinance

Twice within a year or 2 I tried to refinance my 8&5/8% . Each time it was because they sent letters saying they wanted to refinance # [protected] (20918 westgreen ct. Tex. 77450), but both times decided, though lease was prove in place, rejected because I didn't satisfy their criteria of money in the bank. For over 15 years I had paid early or on time, but disrespected my loyalty. My real complaint is the enormous amount of time (@ least 3 months each) & all the documentation I paid to have faxed each time, just to be told they looked over & only could comply if I'd deposit a home equity in the amount of $6000., Knowing I have a home equity good for $28, 200. I wasted time & money on an excellent pay history . And each time I had to contact them to find they were rejecting a refinance to lower the existing . Never did they make acceptable contact. Then I get another offer to refinance!?!?

Read full review of Mr. Cooper and 1 comment
Hide full review
1 comment
Add a comment
S
S
SHERMAN1975
, US
Oct 07, 2020 10:25 am EDT

I refinanced my house with nationstar mortgage and unfortunately lost my house due tho the payments being to high... I tried everything to resolve this and was unsuccessful and would like some closure... by that I am now about to be in the process of filing bankruptcy... this house had much sentimental value to my family because my father had the land for 40 years and brought up our whole family and had to move due to this scandall and lose the house and land completely I would love to resolve this situation and be refunded for all of itand all the equity from the house, pain and suffering and if be the full value... I would like and email or phone call on the situation... mt email is sherman19751967@gmail.com and my phone number is [protected]

ComplaintsBoard
R
10:36 am EST

Mr. Cooper customer service - tax statement

I pay off my account with Nation Star December last year. Since I am not longer a customer I have been trying to contact them in regards my year end tax statement. I have called them 3 times so far and always all of the sudden something is wrong with their system and they ask me to call back in an hour. What kind of service is that? They system socks!

Read full review of Mr. Cooper
Hide full review

Mr. Cooper Customer Reviews Overview

Mr. Cooper is a home loan and refinancing provider that aims to assist homeowners in managing their mortgages. They offer a variety of services including loan origination, mortgage servicing, and refinancing options. Customers can access their accounts online to make payments, view statements, and track loan progress. The company also provides tools and resources to help customers understand their home financing options and make informed decisions about their mortgage.

Mr. Cooper In-depth Review

In Summary: Mr. Cooper is a well-established mortgage lender that offers a variety of loan products and services. With a focus on customer service and a suite of online tools, Mr. Cooper aims to simplify the home loan process. Below is a detailed review of the company's offerings, application process, customer feedback, and more to help potential borrowers make an informed decision.

Company Overview: Mr. Cooper, formerly known as Nationstar Mortgage, has a solid history in the mortgage industry. The company provides a range of services including home loans, refinancing, and mortgage servicing. Mr. Cooper serves customers across the United States, offering a personalized approach to mortgage lending.

Loan Products: Mr. Cooper offers various loan options such as fixed-rate and adjustable-rate mortgages, FHA loans, VA loans, and jumbo loans. The terms and conditions of these loans are competitive within the industry, with interest rates and fees that are transparent and in line with market standards.

Application Process: Borrowers can expect to provide standard documentation such as income verification, credit history, and employment information. The online application process is user-friendly, and the approval timeframe is reasonable, with some customers reporting quick pre-approval experiences.

Customer Service: Mr. Cooper is known for its responsive customer service, with representatives that are knowledgeable and helpful. Support is available through various channels including phone, email, and live chat, ensuring that customers can get assistance when needed.

Online Tools and Resources: The company's website features loan calculators and educational materials that are useful for prospective borrowers. Additionally, Mr. Cooper offers robust account management features, allowing customers to easily manage their loans online.

Payment Options: Mr. Cooper accepts various payment methods, including online payments and autopay features. The company's late payment policies are standard for the industry, and they encourage customers to reach out for assistance if they're facing financial difficulties.

Customer Feedback and Reviews: Positive testimonials often highlight Mr. Cooper's customer service and ease of use. While there are complaints, as with any large company, Mr. Cooper appears to be proactive in addressing and resolving customer issues. Overall customer satisfaction seems to be positive.

Financial Health and Stability: Mr. Cooper is considered a reliable and solvent company within the mortgage industry. It holds industry accreditations and complies with regulatory standards, contributing to its reputation for financial health and stability.

Refinancing and Loan Modification: The company offers refinancing options to help customers take advantage of lower interest rates or adjust their loan terms. Mr. Cooper also provides loan modification services, with an emphasis on minimizing the impact on customers' credit scores.

Additional Services and Features: Mr. Cooper provides escrow services and has a functional mobile app, enhancing the customer experience. Special programs are available for first-time homebuyers and veterans, offering tailored solutions to these groups.

Transparency and Honesty: Mr. Cooper is committed to transparency, providing clear terms and conditions and disclosing all fees and penalties upfront. Their marketing practices are designed to be straightforward and honest, fostering trust with customers.

Pros and Cons: Advantages of choosing Mr. Cooper include a wide range of loan products, strong customer service, and comprehensive online tools. Potential drawbacks could be the varying experiences with customer service and the standard fees associated with mortgage services.

Conclusion and Recommendations: Overall, Mr. Cooper is a reputable mortgage lender suitable for a variety of borrowers, from first-time homebuyers to those looking to refinance. The company's commitment to customer service and online accessibility makes it a strong contender in the mortgage industry. Final verdict: Mr. Cooper is worth considering for your mortgage needs, provided their loan offerings align with your financial situation.

How to file a complaint about Mr. Cooper?

Here is a comprehensive guide on how to file a complaint against Mr. Cooper on ComplaintsBoard.com:

1. Log in or Create an Account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Mr. Cooper in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Mr. Cooper. Include key areas such as transactions, steps taken to resolve the issue, the company's response, personal impact, and nature of the issue.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against Mr. Cooper on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Mr. Cooper customer service

Phone numbers

+1 (888) 480-2432 +1 (855) 375-4001 More phone numbers

Website

www.mrcooper.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Mr. Cooper?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Mr. Cooper Customer Service. Initial Mr. Cooper complaints should be directed to their team directly. You can find contact details for Mr. Cooper above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Mr. Cooper. Discuss the issues you have had with Mr. Cooper and work with their customer service team to find a resolution.