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Mr. Cooper Complaints Summary

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7:15 pm EDT
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Mr. Cooper awful company

Nationstar Mortgage is calling me at work and asking if I want to schedule my monthly payment in advance. It is only October and they want me to pay for November. The Customer Service rep then advised me that she was attempting to collect a debt and I stopped her and said no you are not you are trying to collect in advance. My husband and I owned a business and it went bankrupt and I have had to deal with people like this ever since. I am not complaining I am just stating that being referred to as subprime makes me feel like a second class citizen. I have paid all my bills on time before and after the company failure. I do not think a company should be allowed to pursue you for payments due in the future. I informed the young lady that I realized the housing mkt was in deep trouble but to not call me to try and get paid in advance.

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one leg out
Marysville, US
Oct 20, 2010 9:35 am EDT

OMG are any of you goverment officials reading any of these complaints ? how can you let these loosers continue? the same thing happened to me I find there is no one who wants to listen they direct us
to all these complaint pages where we languish in the hopes that you are paying attention.
Why did you let the mortgage companies (the criminals) run amuck with our money(which they think is their money) unmonotered? the money should have gone to 1 goverment agency(homeoweners could have applyed there) then involved the mortgage company and the goverment agency could have monitored the process. unfortunetley what we now have is a new way for the mortgage comps to friggle with the money again, they have by the millions in lengthly process, higher intrest rates, charging late fees while you are making the modifyed payments.then when you finally get the loan they add all the made up late fees and the the modified payments get the new lable of partial payments and this all added up to over 3000.00that they added to the end of my loan . making my 225000 loan into 228000 loan

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bingoboysmama
Port Jefferson Station, US
Oct 09, 2009 10:37 pm EDT

I got sold in 2008 to Nationstar, who I never even heard of and I'm sorry I ever did. It' s been nothing but a ongoing nightmare since Feb 2008. Their title company was to cut a check per my closing for the 1st half of my house taxes. Nationstar was to pay the 2nd half. But Fiserv(the title co.) sent the wrong amount and it got kicked back. They said nothing and did nothing. When Nationstar tried to pay the 2nd half it got kicked back because the first half was never paid. Now neither company said nothing and did nothing. In August 2008 I got a letter from the town my taxes were deliquent and a lein was being placed on my property in Sept.2008. I took an entire day off from work and spent it on the phone between Nationstar, the Town, the County and Fiserv. I found out Fiserv still had the check it had never been cashed. I was in contact with Jeffrey of Nationstar Escrow. I told him Fiserv had the check, gave him the contact there I had spoken too and the check number. He said it would be taken care of, no problem. A few weeks later I called the town, they said everything was paid and there was no lien. Everythings good right? WRONG! It seems Jeffery and Nationstar took out an advance of money from First American (who holds the escrow monies). They took basically an unauthorized loan on my mortgage for $7000.00 in Aug 2008. I found this out 8 months later in April 2009. How? I had just made the April payment online. My account appeared perfectly normal on the statements. There was no inkling of what they had done until I received a letter on April 6, 2009 that my next payment (in 3 weeks for May 2009) would be an additional $700.00 a month to payback the advance they took out 8 months earlier to cover the tax money they lost. I went NUTS. That was Saturday and all was closed. Again Monday I took off from work and called them. Needless to say, they told me they would file a dispute it could take 30 day...then 90 days... it has now passed 6 months and they still have not gotten back a single dime of my money. I have been working with a woman named Theresa Pointer in Escrow, but she has suddenly disappeared in the last month (they said she's been out sick). Now I have Tom in Escrow and Fiserv contacts with the Research Department of Randy Foyer and Kathy Kinkerk. Not only can they not get the money back from Fiserv (I even sent them an entire packet of papers certified registered mail w/signature required) with a copy of the page from my mortgage that shows what should have happened, but they themselves cannot find the money they should be holding for what should have been the second half of the taxes. But they said "Don't worry about that yet, we have to get the Fiserv money back first." The original tax bill and what they ended up paying, of course, were different amounts because of the interest and penalties that accrued after they paid it also. I have refused to pay them ANY of the extra amount since May, because I believe they are thieves and con-artists and I will not pay on money for an unauthorized loan they took out because they are incompetent. So now they keep saying my payments are behind, they put each payment into a holding account until it adds up to what they want it to be. I call them 3-4 times a week. They call me 2-3 times A DAY 7 DAYS A WEEK. They send me threatening letters about foreclosure, and remodification of my loan. I get phone calls from all these departments- Customer Service, Collections, Foreclosure, Research and Escrow. I am on the automatic dialer so they call me everyday including Saturday and Sunday when they are closed, besides the live operators. It starts at 8 am and goes till 9 pm. This for the last 5 months.. They threaten me constantly. I even had a supervisor hang up on me during one phone call because of my attitude toward her (this was on a third phone call of one day from them after about 4 months of this crap) She didn't like my tone or attitude and wouldn't be spoken to "in that manner" and when and if I calmed down and adjusted my attitude I could call back to speak to them..with that she hung up on me. So 6 months and still waiting for them to find my money...it's the worst nightmare scenario. I would never have imagined this happening to me. All my bills are paid on time..but my credit is now in the CRAPPER because of this..because, of course, they are report me as being deliquent to the credit bureaus. I cannot even refinance through another bank just to get away from them because of all the damage they have done to my credit. I can't sleep and have nightmares, I don't know what to do anymore. :(

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Mr. Cooper home modification

I would also like to know if there is any class action lawsuits on nationstar... My husband and I also applied for a home modification and all they did for us was give us the same monthly mortgage, they said well look at the good side of this modification you don't have to pay the last 5 payments up front they just put it back to the principal... They said to get rid of my car payment and toy hauler ($900.00) total. I told them we purchased these things way before we bought the house its not like we in over our heads, modification is to help the people not the "lenders only" what they offered us was a $50.00 less payment. I explained to them, the economy is really bad right now for us my husbands income went down (40%) , my income by 15% (Ca state worker) (Sucks).
I explain to them I cant turn these items back to the companies because they will not get what is worth for our vehicles and send the rest of the bill to us or put a lien against our home so either way we are "screwed"!
All they can say is well get rid of stuff so you can afford your home, and your only other option is short sale and foreclosure! They are so rude and nasty they act like they are paying your bills for us! Anyways this is just a short brief story about our experience with those idiots at nationstar...
We have been dealing with them since feb, 2009 we did go to them in oct, 2008 when my husband let them know we would be needing help because that's when we really started to have financial issues... Please let me know if you have heard or read anything about these thieves...

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bobtheman
, US
Jul 20, 2009 8:56 pm EDT

First step, stop typing in ALL CAPS.

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7:20 pm EDT
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Mr. Cooper crooked company

We have had several problems with Nationstar but this latest one takes the cake. Due to the economy we had no choice but to ask for a loan modification until we could get back on our feet and get things straightened out. And at first that seemed to be the ticket. The agent told us at first that with a loan modification an escrow account had to be attached. However, my husband explained that we had already paid our taxes for the year and we already were making our insurance payments and didn't want an escrow account. She came back and said well, that would be fine she could still do the modification without the escrow being attached. We had to come up with like $700.00 to do the modification to begin with and sign and have notirized a document and fax it back to her. The first payment on the new plan went just fine but by the second payment they were saying I was behind on my escrow account! I have spoke to the woman who did the loan modification who says she no longer works in that department, my husband and I have spoke with countless customer service representatives and representatives in the escrow department all of whom keep telling us that they will have to put a research out on it and get back with us in ten days. Although I told the girl today it would not even take me ten days to find my copy. I could mail her a copy of my documents today showing that we did not sign any escrow papers! Is there not anything you can do to these people. I am fixing to find out if an attorney can straigten this out. I am tired of the harrassing phone calls. But, I am here to warn all STAY AWAY FROM NATIONSTAR!

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SherEvans
Loveland, US
Nov 04, 2011 5:49 pm EDT

Our mortgage was sold to Nationstar by GMAC in 2008. We requested a loan modification and were approved; however, we could never get the approval in writing. We made the first modified payment and before the 2nd payment was due, we received a letter from Nationstar stating that apparently we were not interested in the modification plan. We called daily for nearly 2 weeks before the 2nd payment was due requesting that we receive something in writing. The customer service agent told us NOT TO CALL AGAIN. We decided to cease making the payments because Foreclosure Notices continued to be posted on our property. The foreclosure sale date was July 5, 2011. We moved from our home just prior to that. Moving forward in time, on October 14, 2011, we received the written modification package from Nationstar. It was dated October 10, 2011. The property was transfered out of our names and into the bank's name in July, 2011. I don't understand their problem. Do they really think that we or any of the other consumers that their malpractice has affected are this STUPID? I really wish there was an ear that would hear these complaints and do something about them!

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Sorry, nothing we can do
louisa, va, US
Dec 07, 2010 5:47 pm EST

Their website lie. They do nothing to help you out. Receive the same old message: "sorry there is nothing we can do". we will help with foreclosure.

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this is crap you know it
Inkster, US
Feb 27, 2010 11:59 am EST

My Mortgage was sold to Nationstar. I recieved one notice of how much my montly payments would be. I called and got set up for a loan modification and was accepted. Now a few months down the road I get a letter stating that my house was "sold in a foreclosure sale in January and that I have until March 15 to get out. " I have not recieved not one notice stating that my house was going to be sold. Now I don' t know what I am going to do. I have no where to go. I can't believe I lost my home in foreclosure without any notice.

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michelstar09
Saginaw, US
Feb 04, 2010 11:11 pm EST

We are having issues with NAtionstar also. We did get behind and that is our fault but in December we sent them $6900 and in January we sent an additional $2800 and that is what they showed as "to bring your account contractually current" it had the $2800. So we paid all of it. And now for February they are saying this " to bring your account contractually current: $2100". We have paid almost $10, 000 to get it straight and the original amount was only like $6, 000. I called them today and they can't even figure it out! She has to research it and call me back...that is scary. And they say our payment went from $863 to $1, 007. I think something needs to be done to these people. They should not be able to get away with this. And I don't care if it's an attorney general or senator or governor or even the President, someone needs to do something. And as far as I'm concerned, they should have to give the people their houses paid in full just for all the crap they have put everyone through! But of course, I am owed over $80, 000 in back child support and no one will do anything about that either, so I don't see anyone helping on this either!

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bingoboysmama
Port Jefferson Station, US
Oct 09, 2009 10:38 pm EDT

I got sold in 2008 to Nationstar, who I never even heard of and I'm sorry I ever did. It' s been nothing but a ongoing nightmare since Feb 2008. Their title company was to cut a check per my closing for the 1st half of my house taxes. Nationstar was to pay the 2nd half. But Fiserv(the title co.) sent the wrong amount and it got kicked back. They said nothing and did nothing. When Nationstar tried to pay the 2nd half it got kicked back because the first half was never paid. Now neither company said nothing and did nothing. In August 2008 I got a letter from the town my taxes were deliquent and a lein was being placed on my property in Sept.2008. I took an entire day off from work and spent it on the phone between Nationstar, the Town, the County and Fiserv. I found out Fiserv still had the check it had never been cashed. I was in contact with Jeffrey of Nationstar Escrow. I told him Fiserv had the check, gave him the contact there I had spoken too and the check number. He said it would be taken care of, no problem. A few weeks later I called the town, they said everything was paid and there was no lien. Everythings good right? WRONG! It seems Jeffery and Nationstar took out an advance of money from First American (who holds the escrow monies). They took basically an unauthorized loan on my mortgage for $7000.00 in Aug 2008. I found this out 8 months later in April 2009. How? I had just made the April payment online. My account appeared perfectly normal on the statements. There was no inkling of what they had done until I received a letter on April 6, 2009 that my next payment (in 3 weeks for May 2009) would be an additional $700.00 a month to payback the advance they took out 8 months earlier to cover the tax money they lost. I went NUTS. That was Saturday and all was closed. Again Monday I took off from work and called them. Needless to say, they told me they would file a dispute it could take 30 day...then 90 days... it has now passed 6 months and they still have not gotten back a single dime of my money. I have been working with a woman named Theresa Pointer in Escrow, but she has suddenly disappeared in the last month (they said she's been out sick). Now I have Tom in Escrow and Fiserv contacts with the Research Department of Randy Foyer and Kathy Kinkerk. Not only can they not get the money back from Fiserv (I even sent them an entire packet of papers certified registered mail w/signature required) with a copy of the page from my mortgage that shows what should have happened, but they themselves cannot find the money they should be holding for what should have been the second half of the taxes. But they said "Don't worry about that yet, we have to get the Fiserv money back first." The original tax bill and what they ended up paying, of course, were different amounts because of the interest and penalties that accrued after they paid it also. I have refused to pay them ANY of the extra amount since May, because I believe they are thieves and con-artists and I will not pay on money for an unauthorized loan they took out because they are incompetent. So now they keep saying my payments are behind, they put each payment into a holding account until it adds up to what they want it to be. I call them 3-4 times a week. They call me 2-3 times A DAY 7 DAYS A WEEK. They send me threatening letters about foreclosure, and remodification of my loan. I get phone calls from all these departments- Customer Service, Collections, Foreclosure, Research and Escrow. I am on the automatic dialer so they call me everyday including Saturday and Sunday when they are closed, besides the live operators. It starts at 8 am and goes till 9 pm. This for the last 5 months.. They threaten me constantly. I even had a supervisor hang up on me during one phone call because of my attitude toward her (this was on a third phone call of one day from them after about 4 months of this crap) She didn't like my tone or attitude and wouldn't be spoken to "in that manner" and when and if I calmed down and adjusted my attitude I could call back to speak to them..with that she hung up on me. So 6 months and still waiting for them to find my money...it's the worst nightmare scenario. I would never have imagined this happening to me. All my bills are paid on time..but my credit is now in the CRAPPER because of this..because, of course, they are report me as being deliquent to the credit bureaus. I cannot even refinance through another bank just to get away from them because of all the damage they have done to my credit. I can't sleep and have nightmares, I don't know what to do anymore. :(

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11:56 am EDT
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Mr. Cooper Class Action Info RE; Auror

Hello Everyone: Found this and cut/paste here for you all to use. PLEASE DO! ASAP!

Without getting into the details of how Aurora Loan Services is using Predatory Lending tactics with numerous items that is a direct violation of the Truth in Lending Act *and* the Fair Credit Act. I have read through all 54 postings here and there is a common theme... class action lawsuit. Well I've spent the entire day trying to do as such. For this to take place the FTC told me to have everyone I've spoken with or read complaints from about Aurora Loan Services to contact them. Not only that, they advised me to contact the U.S. District Attorney's office, at which I did. Below are phone numbers for such, but in the event that the phone numbers get's bleeped out, you can do a search on the net for each.

1. Federal Trade Commission
Office of Inspector General
Room 1110
600 Pennsylvania Ave. N.W.
Washington, D.C. 20580
General complaints:
[protected]

2. The U.S. District Attorneys Office:
[protected]
speak with the paralegal department

3. Comptroller of the Currency
[protected]

4. Thrift Supervision Department
[protected]

5. Federal Depository Insurance Corp (FDIC)
[protected]

6. Your State Attorney General's office
in my case Lisa Madigan
ag.state.il.us/
[protected]

7. Colorado Better Business Bureau
[protected]

8. Nebraksa Better Business Bureau
[protected]

9. Arizona Better Business Bureau
[protected]

The FTC also told me to have all interested parties print off a copy of the Truth in Lending Act as on their consumer/credit/rates page.

Please, we all have to pool together our efforts to stop these people. The FTC assured me that once enough complaints have been registered a class action lawsuit WILL be filed. Let's not let Aurora Lending Services (aka Lehman Brothers) get away with this!

Shari
Glen Ellyn, Illinois
U.S.A.

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Dana N
Duluth, US
Dec 16, 2010 2:28 pm EST
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Attention Everyone!
fax the Federal Trade Commision [protected] if they receive enough complaints they will investigate companies like Aurora Loan Services and GMAC don't let them get away from ripping off us hard working American. Fax inforamtion daily, bombard the FTC with complaints to draw attention to what is happening with these companies, if we stand together we can make a change! stay strong folks, we are not victims of the system and deserve to own the American Dream of home ownership! Many Blessings to all! Dana

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Dana N
Duluth, US
Dec 16, 2010 2:13 pm EST
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I was also told by the FTC that if enough complaints are filed they will investigate, hopefully in my lifetime. I have huge issues with their Aurora loans imcomptent customer service! I have requested an audit of my account repeatedly and have yet to see that. I continue to fax my requests to [protected] everyone, fax mass letters and keep for records. Let's sue this company! and GMAC they are all hiding behind the Truth in Lending Act/Regulation Z the Bank of the Federal Reserve is to thank for that fiasco, they "reserve the right to freeze heloc/equity lines AFTER REAFFIRMATION no reinstatement options, an no access to available funds, i found that out when i requested checks for withdrawal. Where is the "good faith" on there part, how can they say the terms stay the same after reaffirmation and then freeze the account. make them produce original loan documents THEY are responsible for that, how can they forclose on a mortgage when they don't even own the loan documents! DO I HERE CLASS ACTION LAWSUIT ANYONE!

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swc
Mt Gilead, US
Oct 04, 2010 1:58 pm EDT
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I read your comments and agree with you. Due to the economy I am like many homeowners facing foreclosure and sheriff's sale. I have tried 2 times to modify my loan but was refused both times. A sheriff's sale was scheduled for 8/20/10 at 10 am. One week prior I notified Aurora and their attorney that it had been discovered that according to Ohio law the mortgage signed by my wife was defective and that we plan to proceed with an affirmative defense to prevent my wife's interest in the property to stand. Miraculously the evening before the sheriff's sale the sale was stopped. Since 8/19/2010 we have not heard from Aurora and their intentions.

I am 61 years old and could qualify for a reverse mortgage in March 2011. I asked them to consider reducing the principal amount so that I could pay off part of the amount but again no response.

I urge everyone reading this blog to check their loan closing documents which may contain many violations which I found.

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Lori Oman
Shoreview, US
Sep 14, 2010 1:42 am EDT
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Once again my husband and I are consumers that have an Aurora Loan Servicing complaint.

We received our Loan Modification from ALS and this is our scenerio;
We have been dealing with them for over a year now.

Here's their agreement in documents that we have to sign and sent back notorized within 5 days;

starting Aug 1st, 2010 the amt payable under this new note is $196, 044 consisting of unpaid amts to them.

$41, 000 of the new principle balance shall be deferred principle balance and no payments or interest with be made to this amt.

The new principle balance will be $155, 044 with be according to the schedule listed below, with the new interest bearing payment scheduled for Sept 1.
The new maturity date with be Aug, 2050. Now we have a 40 year mortgage with the following loan modification schedule;

1-5 yrs @ 2%
6 yr @ 3%
7 yr @ 4%
8-40 yrs @4.25%

Deferred principle balance of 41, 000 is still owed under the note by the earliest of a) if sold or tranfer of property, b) the date of entire interest bearing principle balance is paid off or, c) the new maturity date of 40 yrs.

With our modification package is a document drafted and needing notory is a 'Notice of No Oral Agreements" and 'Error and Omissions/Compliance Agreement' and 'Attorney Selection Notice.'

Who are the attorney's starting this Classaction Lawsuit that is willing to help the consumers with this company? We want justice too!

Mark and Lori Oman
Shoreview, MN
lorioman@ymail.com

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HBSS
Seattle, US
Aug 20, 2010 4:32 pm EDT
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Aurora Loan Services LLC may have deceived homeowners into “workout agreements” that gave them false hope of avoiding a default on their mortgages, according to a new lawsuit These “workout agreements” allegedly duped homeowners into paying tens of thousands of dollars for months on end while the company purported to work on their behalf to secure loan modifications.

I work with attorneys at HBSS who represent homeowners in California in a class action suit against Aurora Loan Services. If you believe you were deceived by Aurora Loan Services, you should contact them at hbsslaw.com/aurora.

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Still Fighting2
Calumet Park, US
Aug 18, 2010 4:01 pm EDT
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I got the run-around also. We've been working on a Loan Modification since November. Was denied, then approved in April. While waiting on new paperwork, they kept asking for more of the same docs. They lost our submitted docs. We were told "Your home will not be sold" during review for Obama's HAMP program. They LIED; They sold it anyway (TO THEMSELVES). Then we received a letter stating that we were denied a modification because the property was already sold.

Go Figure.

Still Fighting2

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MarcelaMC
Whittier, US
Aug 17, 2010 2:06 am EDT

I've been dealing with trying to get a modification from Aurora for over a year. They originally agreed to a modification of $1200 per month under the Obama plan. We made every payment during the trial period on time. The three month trial turned into six months. When we finally heard from them, they decided we no longer qualified and wanted us to pay $2800 per month! My financial representative had me refile for modification and after several months I was offered $2600 a month, but there version of a modification was not changing my interest rate and leaving me with a higher payment than I had started with. Now I don't know what's going to happen. They don't seem to want to help work with homeowners to help keep them in their homes. I am so tired of dealing with this company. They are clearly unfair, my second mortgage was quickly settled with GMAC... they were great. chela_559@yahoo.com

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phyllis and andre woods
Oak Lawn, US
Aug 16, 2010 12:08 pm EDT

MY MORTGAGE HAS JUST BEEN SOLD TO AURORA AND MY MORTGAGE IS ALMOST 2 MONTHS BEHIND BUT I WILL BE ABLE TO PAY THOSE TWO MONTHS AT THE END OF AUGUST (THIS MONTH) WITH LATE FEES AS WELL. THE HORROR STORIES I HAVE READ AND UNBELIEVABLE AND I NEED KNOW ANYONE...IS THERE SOMETHING I CAN DO TO NOT END UP LOSING MY HOME TO THESE PEOPLE SINCE I WILL HAVE THE FULL AMOUNT AT THE END OF THE MONTH...IF IN THE EVENT THEY TRY TO TAKE MY HOME BEFORE THE END OF THE MONTH...I WILL DEFINITELY COME BACK TO THIS COMMENT SECTION AND SIGN UP FOR THE CLASS ACTION SUIT! ANY SUGGESTIONS YOU HAVE WILL BE MOST APPRECIATED AND THANKS MUCH FOR YOUR HELP AND GOD BE WITH US ALL IN THIS MESS!
PHYLLIS AND ANDRE WOODS
phylliswoods8301@hotmail.com

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RizwanElahi
fremont, US
Jun 23, 2010 5:12 pm EDT
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Hello

I am glad I found someone to talk about my situation and any help would be helpful.
Aurora made payment plans we made payments they never did anything. Now they denied our loan modification just because they did not receive our papers which we faxed.

Today received sale date notice and they are not willing to help me.

Please help us save this home we do not want to lose our home.

Rizwan Elahi

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Sue Aurora
Santa Barbara, US
Nov 17, 2009 4:53 pm EST

We have also been put through the ringer- and are trying to start a classs action lawsuit against Aurora. Go to my space-search Sue Aurora or facebook Sue Aurora or facebook Class action aurora and leave your info.

Good luck to all and together we can make a difference.

Amy (Sue Aurora)

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Mr. Cooper late statements & insurance scam

Our mortgage was sold to nationstar by GMAC last fall. Their statements have been late since day one. We are receiving them about 3 to 4 days before due. When I called I was told to go online & could get a statement there to mail earlier if I wished. The problem is those aren't posted till about a week before due date either. I am very meticulous about bills, write them out at the 1st of the month. This causes me a lot of headache trying to keep track of it but even worse they tried the insurance scam of claiming we didn't have flood so they purchased for us. Our policy was prepaid & renewed until Sept. 09. When I called they claimed they had received a letter canceling the policy, couldn't tell me from whom though. Keeping an eye on this company, so far they are mostly a pain in the butt but I know I have to watch it with them.

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TEEREX
, US
Jul 15, 2009 6:13 pm EDT

My wife is losing her home because of fraudulent practices by Nationstar mortgage. They are crooked they lie and they have a dirty judge pushing the paperwork through the courts, without proof of anything getting sent by certified mail. They paid for insurance and her taxes and triggered escrow illegally. She had Insurance on the house, she also pai her property taxes. This company is run by thieves. If you have a mortgage with them I would suggest refinancing with another company, before they steal your house. And of course we can't afford a lawyer to fight them. We're caught in a vicious cycle with them. CROOKS!

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No_Name1
, US
Jun 29, 2009 9:27 pm EDT

I was also a customer of GMAC until the beginning of this year. I had chosen GMAC because they were helpful in getting our Construstion-Perm loan in place and throughout the building process. Now, somehow I have become one of the unfortunate souls whose mortgage was sold to Nationstar.

At the end of 2008, I rec'd a Escrow Analysis statement from GMAC that reflected a $55 decrease on my monthly payment. After Nationstar took over, about 2 months into our new business relationship, I paid the "new" payment amount, but started getting calls from Nationstar. They tell me that my March payment was short (mind you, we are now into April) so it hasn't been posted as being paid. My money was sitting in limbo for a month while I tried to get any information on how my payment increased $125/month above the "new" amount that GMAC reported to me just last December. Nationstar told me that GMAC didn't evaluate my escrow properly. But I know for a fact that my taxes and insurance went down for this year, as I receive a copy of the statements as well.

After calling them and talking to customer "service" and escrow dept, I requested that they send me their evaluation of the escrow. I have requested this info 5 TIMES! I have tried to be a thorn in their sides for months, but still they have not faxed or mailed the breakdown to me, even now. However, when I called today to discuss a different matter, the CS rep told me that my payments were lower than the original amount reported to me by GMAC in December. But now, I have accrued late charges from the fact that I refused to pay the full payments NS said I owed monthly (I was only paying the same amount that I had been paying GMAC). Isn't that some funny business?

I have spoken to a real estate attorney, but he said that the company basically has rights to do whatever they want with your mortgage, with the exception of adjusting your principal or interest rate. But I guess that they can increase your payments, even to exorbitant amounts, via your escrow. Or, like my case, raise it when they feel like it; and when you become a thorn, drop it back down. This is shady business practices. I didn't sign up for this crap!

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Mr. Cooper terrible sub-prime nightmare

I've had two mortgages with GMAC for years. I have never had a single problem with GMAC. GMAC sold a ton of mortgages to Nationstar Mortgage, one of my mortgages being one of them sold. I cannot express how afraid and discouraged I am with Nationstar.

I've already spent two months worrying about my mortgage because Nationstar could not tell me for sure wether or not my payments were posted to my account. "Call back in a month" is not an acceptable answer when I asked if payment was posted to my account.

Questions about escrow - forget it. Don't even go there, as I had to explain what an escrow even is to the customer rep.

First, there is no easy way to pay them. They offer some Western Union web pay options and pay by phone options, but the cheapest is $6.95! I get fearful, because if a company can't even setup an honest way to pay them, what else can you expect?

It's a frightful feeling, especially in these times, that my homestead is in the hands of these clowns.

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critter
Fort Collins, US
Aug 01, 2009 4:21 am EDT

Also a former GMAC/Homecomings mortgage holder. You have to know how ridiculous this company is. I received a letter that I construed as scolding and borderline harassment. It was dated 7/24/09 and stated they had not yet received our payment due on 8/1/09. I thought, these people have to be kidding, what kind of stupidity is this? That letter, by the way, was both written and received prior to the due date. And, my statment came the same day, so how did they expect I would have already paid that? Especially, as noted by the previous poster, they have no free way to pay online and since I am unwilling to pay extra for the benefit of having them take my money, they can wait for my check. I cannot believe that they would waste postage sending me a letter that they have not received my payment before it is even due. I pay my bills and do not welcome this kind of stupid harassment. Avoid this company if you can, I would like to refi away from it as soon as we can.

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tvives
Sebastian, US
Jun 03, 2009 1:51 pm EDT

Nation Star took over my mortgage account from GMAC a few monthes ago and raised my payment $80 a month. Im trying to understand it all before a file a small claims suit against them. Its mind boggling! And they are a lying nightmare with the loan modifications but that is a whole other story.

so I researched respa law.
looked at what GMAC escrow handling
and nation star just says they have the right to cusion it more than gmac it. They try to say GMAC never cusioned it but I recieved a refund with them so there was more cusion than was needed...

Im frustrated and cant afford the extra payments.

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Mr. Cooper predatory lending practices

Nationstar mortgage's decpetive lending practices, loan modifications, and customer service sacams can be seen all over the internet, I am just one of many who personally sufferered, and am losing my home due to thie "loan modification" scam, adding unneccsary insurance, late fees, other fees that just appear, and no one can tell you what they are for. I could write a book about all they have done, including, when they were trying to call me, called my friend (who I guess I listed on my mortgage application) to try to get a hold of me, but then told my friend I needed to call her (the customer service agent) back because she wanted to offer me a job, acting like she was calling for a job reference. Also, after doing a loan modification, a month later getting a re-newed bill amount 2 times higher than what we had agreed on for the "modified amount", beacuse they decided to escrow our taxes, which we had been paying through the county. And, telling me, after calling the :hope now" program, and they referred me back to Nationstar, nationstar told me they "were not participating in this program". Like I said, I can go on and on, but I beleive that most of what they've done is either illegal, or unethical, probably both. Feel free to contact me [protected]@aol.com

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S C
Upper Marlboro, US
May 14, 2013 6:57 am EDT
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Nationstar will promise you a modification, then take it back and add all kind of fees. When you can't pay the fees, then they send you foreclosure papers. They even went so far as to post it for sale in the paper. My realtor saw it in the paper and called me, that's how I knew vand was able to get it back. Now three to four years later, the same thing. They didn't get it the first time so now they are trying to get it again. I put a lot of work into it my house. I have equity in my house and it is not upside down.

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scammedbynationstar
, US
Jun 01, 2012 6:49 pm EDT

In the same boat as everyone else. Suntrust sold to Nationstar, we were approved for a loan mod through suntrust and Nationstar refuses to help. It's been 3 1/2 years and we are still in our home and have been in "foreclosure" for almost a year and 1/2. They haven't recorded our payments since June of 2010, and we are currently $27, 000 behind in their misc fees/etc. They have not applied any of our money to our loan and we are locked out of our online account. Get a lawyer and FIGHT!

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youbemenow
Moscow, US
Jan 04, 2012 11:33 am EST
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I aslo was taken in with this modifcation crap. My mortgage was with Sun trust which was sold to Nation Star. I started this modifaction 3 1/2 years ago with Sun Trust when my fiance was laid off and noticed how i was falling behind. Needless to say 3 years of trying to be modified pay this pay that in which nothing was applied to the loan.Then It was sold to Nation Star so all over again it starts fill this out file this so on and so on till they stop taking the payments only to find out I owe 28 months of payments according to statements but when I Call I owe 15 months.Now I am finally on a trial peroid in which my payment is $73.00 less then the original mortgage which I can afford - NOT - according to them I have to pay double payments cause of the lengh of time.Cool huh every 2 weeks i get a notice from them now I'm schuled for an Estate Sale and you know what my trial payment didn't even begin.

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cmhpm
Keller, US
Nov 19, 2011 1:26 pm EST

Well I have to agree with everyone here. They are a company that doesn't pay contractors who do work on homes they are involved with. I've been trying to collect well over $2000 for work that was completed over three months ago.
Next step is filing a complaint with the BBB, state attorney general and state real estate commission against this company and the realtor who ordered the work!
Just a quick warning. If you want to get ripped off then do work and deal with this company. If not, RUN very fast the other direction as quickly as possible!

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hoodwinkle
shelby, US
Aug 02, 2011 3:13 am EDT

We too are having a problem with Nationstar mortgage.Our payment has tripled since our modification loan. Our original payment was $231.00@ month and now it is $685.00 @ month. We are trying to get it paid off soon. My husband said something should be done about Nationstar. We are thinking about hiring an attorney to check into our paperwork and payment history. We ask for a payment history back in 1999, I asked for a payoff schedule of august 2011. They sent it to us. They claimed that our escrow increased. They also forced our insurance and taxes on our mortgage payment, even though we were paying our own insurance and property taxes. Something IS rotten in Texas.

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PamWiljim
Ottawa, US
Dec 13, 2010 4:45 pm EST

nation star should be sued for sharing information to other's about my debt.

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PamWiljim
Ottawa, US
Dec 13, 2010 4:44 pm EST

Nationstar is contacting my Kids about my loan. they write me letters, yet told my Kids I am deceased. i don't understand why they write letters to my Children and my Deceased husbands Sister. I contacted them. Told them of my situation due to the loss of My Husband's income. I am not DEAD!
PAM

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texaslawman
San Antonio, US
Nov 02, 2010 7:40 am EDT
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seriously people if you are for this lets make a petition we are in the san antonio area please sign below and we can forward this to the state.

-Joseph Contreras/Mortgagee

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Nationstar sucks
Sacramento, US
Jun 30, 2010 3:01 pm EDT

Nationstar does what ever they can to get you in their web then they throw you to the wolfs! They lie lie lie about everything! They are rude and stupid people! No one there knows what is going on with anything! Upper management is worse and the big boss won't even asknowledge any letters or emails that you send he's a real [censor]! And if you get a modification with them, when you sign it you sign away all your rights to sue them! The woman we had lied about the income on the application, she doubled it and added some! We didn't find it out untill 6 months later then Nationstar was like uhhhh uhhhh uhhhh we are going to have to send your file to upper management and they did nothing! They stole my house, my mom lived in it for 58 yrs and she is 90! They didn't care, they would not work with us nothing! And we got the last laugh on Nationstar, they started our house for sale at $570, 000 and it just sold a year later for only $341, 000 They ate it!
Anyone and everyone with a problem with Nationstar needs to write to their attorney general!

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getajob2011
Dallas, US
Jun 30, 2010 2:19 pm EDT

If ANYBODY on here actually knew what they were talking about when it comes to mortgages then you might actually have a chance when its comes to trying to file a class action lawsuit. Ive been in the mortgage industry for years even before this horrible downfall were all going thru. What nobody realizes that inorder to get a Modification on your loan you have to be in a certain delquency status, in return you will also receive those credit hits because you are behind. There is no guarentee that you will get a modification because if they could give that promise then everybody that has a home would fall behind and try and swindle the Mortgage companies. Most people think that because they are financially strugling that they deserve some sort of help. Well this is the real word and you need to all grow up and act like the adults we are. In the old days if you fell 3 months behind they would kick you out of your home no if, ands, or buts. Now what i recommend you do if your looking for help contact Nationstar find a rep that you like and is willing to help you like i have and they will be straight forward and honest with you if you can reciprocate the same.

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Mr. Cooper Terrible everything

Our mortgage was sold to Aurora Home Loans several years ago. Until our financial situation changed drastically we never had any issues or reasons to contact Aurora. However, since we have experienced loss of income, medical issues, college tuition assistance for youngest son and husband's company's biggest client filing bankruptcy, we decided to contact Aurora for help with refinancing or a loan modification program. For the most part the employees I have dealt with have been civil but they do have a person named Mike who is insufferable, insulting and confrontational. I have told him I will NOT have a conversation with him again. One thing we have experienced with Aurora that I do think is a big ripoff is this so called investors fee. In November of 2008 I called our mortgage payment in and the girl who was supposed to handle it...didn't. They call us in December claiming we were 30 days past due. Until that time I didn't know what had happened. This Mike person proceeds to scream and yell and deny the girl did anything wrong. I told him play the recording back. I knew differently. They finally fixed it and Aurora sent us a letter saying they would correct the credit information they had previously sent to the credit bureaus. One of their many 'scams' is supposedly the investor, according to them, believes our account to be in jeopardy so he makes a cursory inspection of our house and charges us. Are you kidding me? Our account as of this date is not past due and Aurora is not on the list of approved mortgage companies for Hope. The fact that we all have mortgages with a company who is not Fannie Mae or Freddie Mac backed instead by investors, who by the way had their hand out with the government, makes it problematical because they do not have to do as President Obama has dictated. We are trying to get out of a mortgage with Aurora so we contacted LendingTree.com. They are nice and helpful but all we got from them was a referral to US Mortgage. The guy who called from there is only interested in convincing us to use this law firm to represent us with Aurora on a loan modification. Most of these predators are after the buck...that is it. Aurora did tell us not to bother with them because they could not do anything we couldn't do. I believe that and we don't have the money to do it anyway. We were told the process of loan modification takes up to 60 days on a first come, first serve basis. It is pretty sad when you have to be behind on your mortgage to get a break. We aren't yet but we could be if something catastrophic happens. I will join any and everyone in taking this company to task.

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coreym
Maple Grove, US
Apr 02, 2010 4:30 pm EDT

I have completed all the payments on 2 work-out programs only to find out I was denied.

The first work out program I was $4137.69 behind and keep in mind my payments are $1330. so I started the workout program paid a lump sum of $2758.46 and 5 additional payments of $1900 on time and sent priority mail with tracking. Aurora sent a letter requesting more information for review of my file, “NOTE” the date on the letter was 20 days before I got it and stated in the letter I had 15 days to respond to them with the information requested. Be aware this happened with all of there time sensitive letters. I called the day I got the letter and my file had been denied and closed and could not be reopened because it was incomplete. Nothing I could do to get the modification However I could start a NEW 6 mo temporary 6 mo work out program at $1400 and they would review my file after I made all the payments. This time I Wired all the payments ONTIME from my bank submitted all the requested information more that once to avoid the same problem as the first time. After the 5th payment they the same thing happened DENIED! Incomplete file closed. And they also sent me a letter that I was DENIED because I can’t afford the payments. Yes folks two different letter DENIED for 2 different reasons.

I call them again again again, I did not state how many time I called them in this complaint because it would be way to long for you to read. Just trust me I talked to them a lot never getting the same answer twice and they yell at me and say things like “if you would have made your payments you would not be talking to us” Yelling! Not very pleasant
Now this has taken a year and now if I was to pay a sum to get current it would be over $10, 000. go back and do the math or better yet tell me how to do their math. Point being here is the “Aurora making homes Impossible” is criminal.

Now the only thing I can do is another Temporary work out program and they will review it after 6 payments. Remember I was denied because I could not afford the payment $1400 based on my income. So I told them my girlfriend had move in and our house hold income had doubled. I asked if we could use her income. They said we could ONLY IF SHE WOULD BECOME PERSONALY LIABLE ON THE LOAN. WTF so I went thru the phone interview AGAIN with the new income numbers. Remember 2X or double my income and they say I cant afford $1400. guess what the new payment would be? $3300! for 6 months then they would review my file for a modification because it’s a temporary payment. Holly crap I cant afford $1400 now its $3300 and I need a new cell phone because I broke it. By the way I just got served my foreclosure notice last night. Looks like I loose.

Hope this help everyone with their adventure with Aurora Home Loans
Contact me if you think I can help you further helpingpeoplehome@gmail.com
I am also pursuing the class action with a law firm out of California and New York that I found in one of these posts. I know it maybe to late for my house however I am not going to go quietly.

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Mr. Cooper modification

I recently asked for a loan modification under the presidents plan to 31% of my husbands income after I lost my job. We are in preforclosure and I sent in all the necessary paperwork with a hardship letter. Our previous banker GMAC gave us a few payments rolled into the loan which just made the mortgage higher each month. Nationstar says because this was done they will make no effort to lower our interest rate or extend the term so we can avoid foreclosure and bankruptcy. We want to keep our home and the presidents plan would make it affordable but they will not help.

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Reviewer67199
,
Nov 24, 2015 6:55 am EST

I send my payment in well before the due date and every single month; Nation Star processes my payment one or two days after the due date and incurs late fees. No customer service.

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DebDurden Pine Grove CA
Pine Grove, US
Jan 24, 2010 12:49 pm EST

Howdy:

I actually lost a little sleep last night. I did some research and found that Nationstar is not "legitimate" in its request. They eventually will want money "UPFRONT" - not legal at all. I also asked a few colleques and they never head of a 3 month perfect payment "TRIAL PAYMENT". It is usually 6 months and you should have signed an agreement and modification conditions.

Please research more. See below. That website is very very informative and you will see that Northstar is owned by different investors. It is my opinion that you need to contact the "CEO" of the investor company as I mentioned before and get to the bottom of this. Sounds like a scam and you are giving them money with NO commitment. It is my opinion that you not send money without some type of contract?

HOpe this helps...good luck...don't know your age etc. - however, most superior courts have "free" legal council to assist you with questions and if you are a senior, definitely ask AARP and/or you can pull up 'free attorney advice modification" or something like that.

Good luck. Your tenacity in researching, I promise, will be worth it. There are people who care and provide free information. Once you have suceeded (an you will) - pass it on.

Regards,

Deb

http://www.associatedcontent.com/article/1086165/penny_king_laughing_out_loud_as_nationsta...

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Houston1971
Humble, US
Jan 19, 2010 9:37 pm EST

Nationstar after 3 months of perfect payments in our trial period, have asked us to do another 3 month trial period...have anyone heard of this before?

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David
, US
Apr 06, 2009 1:02 pm EDT

I recently paid off my loan with these idiots. I got an insurance check that was made out to me and them, sent it to them to get it endorsed, they sent it back sayin I needed to sign it first (red flag). I called and they said that since I was paid off, they could not help me and to call my insurance company (State Farm, very helpful) and they said they would take care of it right away. Be afraid, very, very afraid of Nationstar, or Nation Star. If someone mentions them, run, very fast, do not walk away. They are hard to get a hold of and will give you a run around.

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Sick of Nationstar
Boise, US
Mar 31, 2009 8:58 pm EDT
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I too asked Nationstar to modify my loan under the Presidents plan and they told me that it isn't a law that they have to abide by and that they have no plans to adjust my loan. My intrest rate is now almost 11 percent. I have been making the payments to them for four years now. I lost my job and called them immediately to tell them that I couldn't make that months payment. They told me that I could make one full month's payment plus 1/4 of the missed payment for the next four months to catch everything up. What they didn't tell me, and I didn't find out until recently when trying to refinance my loan with another company, was that they reported all of the five months of large payments as late to the credit companies. This company needs to be put out of business.

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Mr. Cooper - former employee spills secrets

I am a former employee of Nationstar Mortgage. I resigned of my own will and was not fired. Therefore, I'm not harboring any grudge against anybody. But, I do want to warn everyone out there that this company has continued to practice innappropriate lending standards even after the mortgage bust when Fannie Mae collapsed. I was even as late as October of...

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Mr. Cooper Fraud and scam

Yesterday, I finally found out that Homecomings Financial owns my Aurora Loan Services 1st Mortgage. Originally, Homecomings held both my 1st and 2nd loans. Then last summer they 'sold' the 1st to Aurora Loans, or so they said.

In August '08, when I realized I needed some kind of loan modification or I could lose my house, I called Aurora Loans for help with the 1st mortgage. They told me that since both loans were no longer with the same company, they could not help me with any type of loan modification.

Next, when I called Homecomings Financial to see could be done about the 2nd, Homecomings handed me the same line. Because they only owned one of my mortgage loans, they were unable to help with any loan modifications.

In the Fall of ‘08 I had to resort to a Short Sale, but even then Aurora refused to talk with our Realtor, and would not consider any offers or dealings whatsoever that involved a short sale.

On Jan. 8, 2009, Homecomings (the company we thought was holding only the 2nd mortgage) began foreclosure proceedings. I received the Notice of Default, dated Jan. 8, 08. Still trying to figure out why Homecomings listed my mortgage on the Notice of Default as $750, 000 instead of the $150, 000 I owe Homecomings for the 2nd, I decided to contact Aurora Loan Services to ask them who really owns my first mortgage.

I called Aurora Loan Services yesterday (Feb. 18, 09), and their rep said she could not disclose the name of my lender because my lender is a private investor. She did offer that the loan is not with Fanny Mae or Freddie Mac.

Finally, I pulled out my records and double-checked my Deed of Trust. As it turns out, apparently I was never issued a new deed last summer when Aurora supposedly bought my loan. So, I called the Los Angeles County Clerk's office, only to find out THAT HOMECOMINGS HAS BEEN THE LENDER FOR BOTH LOANS ALL ALONG!

Both companies lied to me in saying that “two separate companies" owned the loans, they misrepresented themselves with monthly statements that had no indication that these two companies were connected in any way, they refused to talk with me or my Realtor when we tried to do a legitimate short-sale, and they still refuse to disclose that Homecomings owns both the 1st and the 2nd mortgages.

How can we find out of anyone is planning a class action suit against either of these two companies? I will be calling the FTC today to register a formal complaint about these rapscallions.

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anaonate
pembroke ines, US
Feb 16, 2013 1:18 am EST

They will Not Help you don't expect miracles from this people. Run Away, NOW! and they wkk eventually, send yo to court and the court wll fight for them not for you! **Check site: http://www.starherald.com/news/business/ten-banks-agree-to-pay-b-for-foreclosure-abuse/article_f41babfc-59c8-11e2-bbb0-0019bb2963f4.html

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Angry in Seattle
, US
May 03, 2011 11:31 am EDT

I too have been screwed by Aurora, I started dealing with them in 2008, BEFORE I had any late payments, after following the forbearance procedure, which is make the payment amount that they give you for 3 months and then you are supposed to have a "MODIFICATION", which lasted 1 year at the higher payments, I was told I did not send in the correct paper work, I told them I have all Fed x slips that the paperwork was received and who signed for it, I was told that there was NO PROOF that I had sent anything in the Fed X envelope. I was mortified that this is how they handle business. Aurora just runs you in circles until you GIVE UP. I hope that SOMEHOW we can SUE them, this is crazy, where is our government NOW that we need them to step up and deal with the ongoing disaster that is happening to ANYONE who has to deal with this incompetent company !

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Finding it funny
, US
Feb 14, 2011 4:57 pm EST

Aurora gave me ALL my X husbands information; they called asked for him I said not the right person - then began telling me all his personal and private information…. I am not on ANY of his loans … Amazing ethics they don’t have! And "I" told them wrong person. I love it when major companies chose not to follow the ethics code and throw confidentiality out the window. I believe they were a part of of Leamon Brothers?

Aurora gave me ALL my X husbands information; they called asked for him I said not the right person - then began telling me all his personal and private information…. I am not on ANY of his loans … Amazing ethics they don’t have!

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gsb1934
Aurora, US
Nov 27, 2009 2:45 pm EST

We made our October 2009 Payment and have PROOF with a signed receipt and copies of the money orders. They refuse to accept our Proof of Payment and are considering us delinquent. It is easy to see on the Statement for November where THEY made the mistake in posting

respond to bellerrealty@comcast.net

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distressedowner
Brooklyn, US
Oct 27, 2010 12:14 pm EDT

BEWARE of the Post re: Joining a class action lawsuit by Huelbig Doc Prep in NY...It is another SCAM preying on the sufferings of people who need real help.

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MarC00
, US
Dec 15, 2009 9:18 am EST

Aurora Loan Services needs to be put out of business and give all the consumers that have lost their homes, either their homes back or monies for all the damage they have done to them.

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JWCL
, US
Jan 31, 2012 1:13 am EST
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Aurora locked us out of our investment property when it was not under forclosure. over a year later they sent us a 20 day notice to respond to a foreclosure hearing that happened 2 months ago. we are still getting 5+ calls from them every day, even after they took the house. can anyone recomend a good lawyer?

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Live Free
, US
Jun 20, 2011 11:42 pm EDT

Here’s an idea…. read your deed of trust! at the very beginning of this contract; under definitions, (usually “c”) it tells you who the lender is… if your contract reads lender is… (fill in the blank) lender is (fill in the blank) organized and existing under the laws of (fill in the blank) address is (fill in the blank)… that is the only lender; there is no other lender! the next party trying to collect from you is holder, bearer, or purchaser…. not lender. if the rest of your deed of trust refers to the lender can do this, or that… legally that is the only party who can perform those things. like around paragraph #24 (ish) which states who can assign a substitue trustee… and who can assign a trustee? lender? if your contract reads lender only and you’re deed has been “transferred” whoever has it now probably doesn’t have a leg to stand on… now how are your legs? fell like walking away or fighting?...

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annoyedbyaurora
San Leandro, US
May 11, 2011 6:48 am EDT

Hi I understand your fustration too...i have been dealing with them for the past 2 yrs and they had me on 3 times trial pmts...and they turned around and said that we dont qualify that they will try to qualify us on a traditional modification...again same story over and over...i try talking with executors and nothing these people need to stop with they scam...thats what they want for us to give up and forget about us...but im not giving up i have not been paying the mortgage for about 1yr now...they are still working on a modification wt* dont get it really whats their stupid procedure...please we as customers and consumers need to do something and fast...Im gonna start writting letters to senators, congressman, governors etc...we need to be heard...i dont get how other banks example...wells fargo, b of a, citibank, chase are helping their customers...

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Dana N
Duluth, US
May 07, 2011 1:22 pm EDT
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I can't help but wonder why with all these complaints the FTC hasn't stepped in to do something about these companies! we must have enough people suffering for them to step in. I was told that if enough complaints where filed they would step in!...where are they? bailing out big banks, helping the rich stay rich! this is an outrage. Good for you for standing your ground! I commend you and will be emailing you to see what if any pr0gress has been made. They should be sued for every dime they have stolen from people

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Mr. Cooper Fraudulent company

Today I received a letter from 'Nancy Self' with Aurora. It asked me to send in a ton of paperwork, which I've already sent in a month or so ago, claiming they have a new home retention program. The e-mail address they gave is not even valid!

We've been going the rounds with this company for many months now, and have basically given up. The last time I spoke with someone on the phone, they flat out told me they didn't care if my house went into foreclosure! My husband and I are both employed, but our income has dropped since the economy has been so bad. If we had no income, I could see why they would not want to work with us, but that's not the case.

Supposedly there are Government programs in place to encourage these companies to help us but, unfortunately, they are voluntary on the lender's part. They have the ability to do what they can to help, and are choosing not to. Look up the 'Hope For Homeowners' program on FHA.gov. This is proof there are programs out there to help us, Aurora is just choosing to not participate.

Sadly, for everyone who was unfortunate enough to have our loans sold to Aurora, we're stuck trying to work with a company who doesn't care if we all end up homeless. The reason they don't care is they are a Lehman Brothers Company. Lehman Brothers is going out of business. In the end, it's not the people we speak to on the phone who are making any decisions, it's the corporation behind Aurora. I actually feel bad for the poor people who have to answer the phones when we call frustrated and upset. I'm sure they would love to get different jobs, but they have mortgages to pay too. Hopefully for them, Aurora doesn't hold their loan!

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Chris49
Bear, US
Mar 16, 2010 10:53 am EDT

Here is the reason WHY Aurora loan service is so crappy, and non helpful and why you get some very bad customer support.
Aurora Loan Service Company is/was owned by Lehman Brothers Holdings Inc. who is currently going through largest bankruptcy in American history. – The Federal Government did NOT bail out Lehman Brothers.
Thus, your Mortgage is in flux, and the employees of Aurora will soon be without a job as well (so their moral is just as low as yours.) They are not participating with the Federal government, because they can’t alter loans or make ANY CHANGES to your current loan. Because they have lost the power to do that by the federal government. (Some of things that customer service does NOT want to tell you.)
In fact, Aurora lost the right to make or alter any loans as of Feb 17th 2008 - http://www.thetruthaboutmortgage.com/aurora-to-stop-wholesale-lending-cut-1300-jobs/
The company posted the following message on its website regarding the news:
“Aurora Loan Services’ parent company, Lehman Brothers, announced today that it will substantially reduce its resources and capacity in the U.S. residential mortgage origination space in light of the dislocation in the mortgage markets. As a result, Lehman Brothers is suspending all Wholesale and Correspondent mortgage originations at Aurora.
Aurora will continue to originate loans through its direct lending channel, and will maintain its servicing business.
We truly appreciate your business and support over the years. We hope you will consider how Aurora may be able to help you meet your needs in the future.
With sincerest thanks.”
It is believed that the the last day to fund loans already in progress is February 17th, 2008.
So, how did all this happen? Google: “REPO 105”, this is how Lehman Brothers, basically cooked the books to hide BILLIONS of dollars in debt, and it did not come to light until June of 2008.
So, as of now, the ONLY way you can try to get out from under this mess, is to find a new Lender, and get refinanced out from underneath this colossal abortion of a company. Contact your congressman, and or simply wait out this current situation with the courts, if the federal government wont allow Lehman Brothers to fund any money to Aurora, then Aurora will go bankrupt, and the Federal Government will be forced to step in to pay for this.
If you can make your payments, please do, but please understand that NO MATTER what the situation is, Aurora cant alter your loan, and they are on the brink of collapse anyways.

http://www.helium.com/items/1549444-lehman-brothers-trying-to-pump-950-million-into-aurora-bank
http://www.nytimes.com/2010/03/13/business/13lehman.html
http://www.nytimes.com/2010/03/16/business/16sorkin.html
http://topics.nytimes.com/top/news/business/companies/lehman_brothers_holdings_inc/index.html

Only in America does so many people live to keep a few sacred cows Rich and stupid.

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The Truth123
berkenstock, US
Oct 31, 2009 1:33 am EDT

DO NOT DO A LOAN MOD. PLAN FOR abcde type of situations!
The 3 month trial period is a scam………..PLEASE if you are in desperation, do not pay anyone for anything. I can’t stress this over the internet but if you search for loan mods that are going or went through they are lies. Not just mine and I’m still in one right now, but hundreds that have had the time to tell the American people about the fraud by sending this. Here is a hint: you send 1200 for the 3 month trial every month: part goes to taxes, part to home insurance and the rest is in their pocket….not towards your mortgage. PLEASE SAVE YOUR MONEY AND DO NOT SPEND YOUR SAVINGS!

PS. I canceled the check before they are getting' my 3rd month trial payment. Class action is what I do believe is what would be needed in this whole foreclosure scheme/SCAM!

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Chicago99
Chicago, US
Sep 24, 2009 6:34 pm EDT

I have been having the same problem as everyone else. ALS people are terrible, evil, and unethical. They are not willing to help me. I've been waiting for 9 months already and they just don't want to modify my loan. My home is in foreclosure and I'm extremely sadden and terrify.

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ROSE
Gretna, US
May 18, 2009 4:05 pm EDT

How about the Law Office Of James Sokolove? He is on the television every night representing everyone else under the sun? I am an attorney in Nebraska, but don't deal with banking law. My experience is in criminal law. Funny thing is that Aurora is worse than any criminals I've ever had to deal with! Their business practices are unethical, lacking in good faith, lure people into detrimental reliance, and make Madoff look like a saint! These scammers are national! I have called the department of banking and finance and found out who regulates them. I plan to draft a letter outlining my complaint (which sounds a lot like everyone else's horror story). Start with that --- Maybe I will call the 800 number next time it comes on the tube! Maybe we all should! They have been jacking us around since January. Class Action Suit sounds FANTASTIC - COUNT ME IN!

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Michelle
Hesperia, US
Mar 05, 2009 5:24 pm EST

I have had problems as well with Aurora Loan services. We were doing fine until the gas prices skyrocketed. we made a few split payment (twice a month) they told us they did not "like" the way we paid so we asked for help. They told me they could not help unless we were 30 days late, then we could do a "soft note"..yeah right like I'm stupid. Then they referred us to "HOPE NOW" who told us they could not help until we were 3 months late in defualt. They told us NOT to pay and after 3 months they would help...well that wa a bust. I can not get a hold of the guy I talked to, he will not get back to me. So of course we explain this to ALS to no avail. We did contact an attourney who is supoosedly going to help us lower our payments. But from what we gathered from him ALS and "HOPE NOW" are working together to screw people over. It's a mess and they should not be able to get away with this. So how do we file class action suit? Anyone interested?

Michelle

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Wanda
Oak Park, US
Feb 24, 2009 6:57 pm EST

Last March, I fell behind a payment because of unforseen major home repairs (first one whole wall of electricity shorted out...had to hire an electrician. Then, my furnace died and I had to by a new furnace. Can't be in Michigan without heat)! I dutifully called my mortgage company and made payment arrangements with them which I have kept up for months. I then applied for a loan modification to get my payments current and interest rate lowered.

Well, I have been trying to get my loan modified through Aurora Loan Services since September with no luck. They have been running me around in circles. The first time I submitted my financials they said I didn't make enough money and I needed to have a 20% cushion or money left over. They told me to resubmit my financial statement. I resubmitted this time putting the minimum payment due on my credit cards (the previous financial statement listed what I normally pay which is more than the minimum). About a month later the underwriter, Elizabeth, said too me, "Are these your current financials?" I replied, "yes." She said, "well if their correct then we don't need to be talking because you make too much money." I told her that the Home Retention Department said I needed to have a 20% cushion." She said, "we only tell people that. It's not exactly true, please re-submit your financial statement again. I did as she asked and then she stopped returning my calls.

I spoke to her a month later and she said, "Oh just make one more payment on your payment plan and then we will modify your loan. However, she wouldn't discuss terms. Another month passed and she wasn't returning calls. Finally, I spoke to her and she said I didn't qualify for a loan modification and I couldn't afford my home. When I asked based on what? She would not discuss it. I asked her what I was supposed to do and she replied, "keep paying the higher payment on your payment arrangement."

Two days later I got a letter in the mail saying that the loan modification would be denied if I did not produce an updated financial statement and a sales contract (I don't know what this is). I have faxed the financial statement twice. I have called 10 times and I've heard nothing and she will not return my calls.

I faxed the financias again yesterday, still nothing. Like Howard, I am ready to take my money and walk. I am not unemployed. I don't understand the greed of this company. Why not give into something before you lose everything! Are the tax breaks so great on a foreclosure that they would rather foreclose than make money. I owe 125, 00 on my home and a house 5 doors down is selling for 64, 400. What incentive do I have to stay?

Wanda

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Mr. Cooper terrible company

I did not go to nationstar voluntarily. My mortgage company sold our loan. Our original mortgage company was GMAC we were trying to work out a loan refi with them because of multiple changes in our life ranging form job loss illness and death in our family. We had been late on multiple occasions. They told us if we could keep up the payments for a year that they would revisit the the refi.

Well we managed to keep up for a year through many hours of overtime and borrowing some money from family. After 12 mos they sold our loan to Nationstar. That is when the trouble really began. Nationstar started out by sending us an incorrect account # for our loan and then we were late with our payment I was able to catch that up. I contacted a firm that helps with home modifications and have been trying to work that way.

Nationstar kept contacting us offering us proposals for a refi, they sent two proposals with the agent saying that it would be better than a loan mod. We told him we didn't think we would be eligible but he insisted and sent them anyway. The day after we got the two proposals we received a letter that our loan application was denied. Well I thought they were just proposals according to the agent that called us.

About a month later we received a letter asking us to sign a form stating that we refused their loan offer. This totally confuses me. Our loan modification was denied because we were current on our payments. Well now I have lost my overtime and my company made an across the board 10% pay cut for all employees. I will never be able to make my payment and these people are so hard to contact never mind get the same person on the phone.

I know the static trick we heard that one and heaven knows we have been transferred from department to department and no one has any record of the calls. I work at a veterinary office and I know that we keep better records then these people do. We are accountable for every phone call that we receive. It seems impossible to get any help from this company. They have no trouble keeping track of late fees.

I am hoping that they are going to re consider the loan modification but from everything I am reading about this company there only goal is to get as much money as they can regardless of how they get it. I just hope not to lose my home in the process.

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crooks101
, US
Oct 09, 2015 9:26 pm EDT
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How long can these organizations continue to commit fraud in every way possible. The government must support their behavior because no one has been convicted they just pay fines that only the government benefits. Not one citizen has received compensation. I say get rid of them all and start sending someone to jail. Their no different than Madoff.

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What's wrong with you?
Coldtown, US
Oct 09, 2015 9:34 pm EDT

Did you overdraw your checking account again?

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Deven1
Tampa, US
Oct 31, 2011 10:46 pm EDT

Bank of America sold our mortgage to this Nationstar back in Sept. 2011 and we still have not received any papers or payment coupons. After several phone calls we were told that we should get our payment book in the mail very soon, just use the B.O.A. coupons until then. Well we are going on the second payment and still nothing has been sent. I do not trust this company all ready !

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laurie bower
, US
Sep 19, 2013 1:01 pm EDT
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in August of 2012 .I surrendered my property to bank of America, they put me into a short sale program .kept losing the information, They continued that until June 2013 .I had a realtor involved and even had a buyer. The paperwork was never finished for buyer, and in June 2013 I received a letter that my loan connected to the property was turned over to Nationstar. The paper work wasn't all turned over to Nationstar yet. Then I was told to start over with the short sale program. After a month my realtor received a letter that the house was up for auction now, I had a contract with a buyer and the realtor at that time, Well the bank said it doesn't matter its on the auction block. Then in the same week I get a letter from some lawyer that is with Nationstar bank. that they are foreclosing. So now I don't know who is doing what with my house. I think this is going to be going on for a long time, due to the fact that no one seems to on the same page about it, and in the meantime my credit is down the dran
laurie bower

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pahomeowner
Nottingham, US
Apr 10, 2009 12:00 pm EDT

I had the same problem with GMAC. In fact was registering for their accelerated payment and was to restructure into this option. Spoke to several folks in India - did what they told me - but they reported to the credit agencies that I was more than 60 (in fact 60-90) days late - when in fact I'd been paying half the mortgage every 2 weeks. Finally began paying them directly through their website and never had another problem-- until they sold the note to Nationstar.

It has been a nightmare ever since. I had to use my rights under RESPA (I'm in PA) to find out where the taxes had been sent and monies from escrow. On December 10 2008, I was notified by GMAC that they had sold my mortgage in November 2008 and the payments should be going to a different mortgage lender - no Nationstar. I received a mortgage bill from Nationstar on December 15th, Nationstar began our relationship by stating I was 2 months in arrears. I quickly contacted the State Attorney's office and quickly began sending certified letters to GMAC and Nationstar.

When I mail a payment, since they have no electronic means, I used USPS tracking confirmation - which I send each month to refute the late charges assessed. I have now set up an electronic bill payment through Bank of American and have the amount taken out on the same date each month --10 days before the past due date.

Bank of America has agreed to dispute any further allegations of late payment with Nationstar. They are rude and immediately treated me as if I was in collections. I have changed my home phone number after being harassed and told to go to Western Union to make a cash payment. I'm not going into an urban area at night with $2800 in my pocket to pay a mortgage because the company doesn't have a regular mail pickup to their post office box.

I've written my senator, state legislature and spoken to all my friends & family members warning not to deal with Ditech, GMAC or Nationstar.

I'll keep you posted as I'm trying to get refinanced - but it's hard with all the erroneous information sent by GMAC and now Nationstar.

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ray
La Puente, US
Mar 04, 2009 1:07 pm EST

I agree that this mortgage co needs to stop lieing and all of us with this co should get a lawyer they are very rude. and could care less if you are telling them the truth or not they told me that if i made a payment befor the end of the month that i would qualify for what they call 5 by 5 loan modification after i made the payment by money gram call them to let them know i did what they asked they told me it was the end of the month when i made the payment so now i would have to make another one to get modified this get money out of you tacs work for them so well plus get this when you ask to talk to lost and mitigation they dont let you the collectors tell you they have the same trineing as the higher ups we all know thats a bunch of!

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Mr. Cooper terrible everything

Nationstar mortgage purchased my home loan in August 2008. They have yet to properly account for my payments. I have submitted a complaint to my State Attorney General.

I believe that Nationstar is committing fraud on a large scale basis. The fact that this website exists is evidence of this.

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mlh247
, US
Jul 23, 2016 11:55 am EDT

I have a loan w/Nationstar Mortgage for 15 years.
I have paid my mortgage for 8 1/2 years, and have never been late.
Last year I failed to make my property tax payment on time. When I was ready to settle my tax bill, I found out, that Nationstar Mortgage paid for it (without informing me).
Because of that, they opened an escrow shortage fund, charging me $2480.-- for having fronted up the tax bill.
The tax bill was only $1761.96, in other words, they overcharged me by $728.26.
I demanded the refund, and have not gotten a reply since.
Now, they are saying, I have not paid the mortgage for 5 months, even though I have proof that I paid them (cancelled/cashed checks by Nationstar Mortgage Co)).
They even went as far as ruining my perfect credit rating, stating to the credit agencies, that I have not been paying my mortgage for almost half a year - what a lie.
Yesterday I got a notice of foreclosure, they are demand that I pay the principal and all interest, otherwise they foreclose..
I am also getting swamped with numerous letters from Nationstar, all from different departments and different phone numbers..
When I call these numbers, I always get referred to another number.
I seem not to be able to get a person of authority in the escrow department, who can put a stop to this nonsense.
I guess, I have no other recourse left but to hire an expensive lawyer to get this predatory company off my neck.
I would be grateful for any other advise.
You can email me at
max.hoegele@verizon.net
Thank you.

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THE POLICE SHIELD
Bristol, US
Jul 02, 2017 7:03 pm EDT
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Replying to comment of mlh247

Believe me, I know exactly what you are going through. Nationstar Mortgage is no better than any other "servicer" of a loan. One department doesn't know what another department is doing. They do not respond to correspondence, phone calls, emails, etc. I have only been with them for 9 months, and I can't wait to get away from them.

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Reviewer10937
,
Jan 28, 2016 10:16 am EST

Terrible customer service; my mortgage was sold to this company, and trying to get an answer about my tax payments was a waste of time; no response, even sent a letter to the company president, never got an answer.

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Kash 2015
Round Rock, US
Mar 05, 2015 9:23 am EST

Like many others on this thread, my mortgage was sold from Wells Fargo - who I never had any issues with - to Nationstar about a year and a half ago. Since then, it's been a nightmare. They messed up my escrow, sent my property insurance premium back to me for some reason - shorting the escrow for 2015 - and trying to get through to a human is like hitting your head against the wall and the ones you do get on the line are about as articulate as a bag of rocks, with similar math skills! I was also trying to get a pay-off number to get out of PMI on our mortgage - we put 15% down on the house - and on a 250K remaining balance one of their mouth-breathing, knuckle-dragging CSR's did some research on how much I'd have to pay and came back with "about $50K"! Amazing, is the the ### school of mathematics you attended? I also asked for an appraisal - which I'd pay for - and was told that someone would be in touch within a day or so to schedule. Now two weeks later, still not a peep on that front. And like others have experienced, I get a letter in the mail every other month stating that my payment is late, even though it's done via an auto-draft payment from my checking account every month! This company needs a class action suit hung around its neck ASAP. Worse of all, when you call their system it says that your communication with them is part of a "debt collection"! WTFx2? I've never had any other mortgage company call my mortgage a debt collection. As much as I hate big banks like Wells Fargo, at least they never had anything resembling this type of dis-customer-service! If someone has a lawyer working on something like this, contact me at klash2005atgmaildotcom

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lytleeric
Fort Lauderdale, US
Jan 15, 2015 2:19 pm EST

Freedom Mortgage apparently sold my mortgage to Nationstar, and as I have been travelling for business, I had no idea this happened. Suddenly, when I was reacting to the fact that the mortgage payments were no longer being deducted from my account, I figured out what had happened. So, I logged into their system and found all these late fees, as well as erroneous escrow calculation. Yet, I have attempted to call them half a million times, but can get NO RESPONSE, it's always the same message of too high call volume followed by disconnect. I am so pissed off at these guys it's not even funny. lytleeric@hotmail.com

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Constantfraudanddisregard
Wichita Falls, US
May 01, 2013 11:46 pm EDT

If Nationstar has modified your Texas Home Equity loan by adding past due to principal they may have violated the Texas constitution Article 50. If you were contacted by centex first and your loan to value ratio was altered this may have also been illegal
Please place the following in your Google search engine: Illegal Texas Home Equity Modifications and Nationstar. There is an Austin Attorney looking into violations.
I've dealt with them for years adding fees to my account for "home inspections" and leaving notes in my mailbox, lawn and door. The reps are incompetent and uneducated to laws and frequently lie or misadvise homeowners. Hang in there

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S. Senft
Seneca Falls, US
Mar 31, 2012 7:55 pm EDT

I went to the same high school (Bunnell) and college (UConn) as Tony Barone. He has probably made millions working in the mortgage business, but ethically speaking, it sounds like he's a bigtime ###. This is what happens with the lack of regulation in the banking industry. He's lucky that he is not in jail, but then again corporate criminals are able to get away with it most of the time.

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ezybrezy
Corona, US
Dec 04, 2011 7:21 pm EST
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WOW I had my home loan with Citi Mortgage initially. They gave me an in-house modification 2 1/2 yrs. ago. However, they transferred my loan to Nationstar last year and I have had nothing but problems with them. First, they tried to tack on 500 extra a month stating that my escrow was behind. Then when I told them that I had original modification papers and they were going against my initial modification, they corrected it. But, even though my taxes and home owners insurance has decreased, my loan payments have INCREASED. They won't talk to me, they state that it's correct. I have contacted the state attorney because I don't have money for an attorney. Nationstar is TOXIC.

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BChamp
Long Beach, US
Nov 07, 2011 10:06 pm EST

I am having the same problem. They are telling me what they are doing with my payments is according to my loan. No way. They are telling me I cannot talk to people, putting me on holf for 15+ minutes and phones calls lasting 2 hours in some cases and no one can really explain anything. Several research tickets to just see numbers change and still be wrongly applied. I paid over my payment and they don't show it - the money has just disappeared. They are putting payments to 100% interest - none to principle and saying it is part of the terms of my loan. I was bought out from Principle Bank too. What a mess... what do we do? Is anyone getting anywhere with this company? I am not sure where to turn...

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lovemycondo
seattle, US
Oct 03, 2011 5:56 am EDT

Yes, It seems like this mortgage company will be in a large lawsuit. Very dissappointing for a bank to Take our down payments, large interest rates, Take our properties, and leave us with bad credit and lots of future trouble buying a home. -Seattle home buyer

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FrustratedWithTransfer2011
McKinney, US
Sep 20, 2011 7:28 pm EDT

I also have a similar story. Our mortgage was transferred to NationStar in June from Principal Bank. I also have received a phone call about a payment being late though I used the exact same Bill Pay set-up that was used while under Principal Bank. All that was changed was the address. They have told me not to worry, so we'll have to see about that. We have never had a late payment.

What is more troublesome, however, is the amount of our payment now being allocated to principal vs. interest. Prior to the transfer to NationStar we had between $55 - $100 per month being applied to our principal balance. Now with NationStar, that amount has dropped to $10 - $15 per month. I called Principal Bank (our previous mortgage holder) to get information on how the interest and principal amounts were calculated under our loan agreement, so I have been able to verify the allocation by NationStar is VERY off. This is especially troubling because interest compounds itself and we are losing a lot of money because of it.

I have made several phone calls and written several emails to NationStar to have the issue looked into. Each time I call I am told the research department needs to open a ticket to look into it further (that department does not take phone calls). However, each response from the research department tells me I need to contact Customer Service by phone for these 'more complex' issues. Both are telling me they don't have the resources to help and I am caught in a vicious cycle. The reps on the phone will not provide more than their first name (no employee number, no extension, no direct dial, no reference number for the call) and literally refuse to send you to a Supervisor when requested. If you ask for the Supervisor’s name, they will refuse to provide it to you. If you tell them you will hold for one, they tell you that you cannot. There is no supervisor present. They will open a research ticket and the research department will be in contact with you in 5 to 7 business days.

Once the research department sends you a response to contact the general customer service line, they close your request without answering your questions. If you request the email be forwarded to a Supervisor, they will not. If you request the name or direct dial of someone who may be able to help (customer service department or otherwise) they will not provide you one. If you respond and say the issue is not resolved and should not be closed, they ignore it. I now have four emails in hand which verify this cycle telling me to contact the general Customer Service department. I have responded within 24 hours of any correspondence I have received from them and am now going on more than two months without any answers.

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Mr. Cooper deception

I don't even know where to begin with these people. First was the aggressive marketing. They wrote to us, called our house, called our offices, showed up at our door, all to tell us what an amazing house we had and how undervalued it was. We were told that we could refinance and pay off all our debt. Because this was OUR asset, OUR money. We weren't really "borrowing" money, we were just shifting our assets around!

We were told that our house was worth $175, 000, even though we only paid $70, 000. Naturally, we were suspicious, so they sent in their "independent appraiser". Sure enough, she valued the house at $175, 000! Her supervisor also signed off on that amount. We were amazed at our good fortune and were too naive/inexperienced to wonder how they could have come up with that value independently of each other. Turns out the appraiser knew the number Nationstar wanted long before she showed up to appraise the house.

Next came the tremendous pressure to borrow the full $175k. They were very insistent, told us to take a vacation to Europe. "It's YOUR money!" they said. We thought better of it. We decided to be prudent and only take $115, 000, way below the value of the house. The value that had been certified not only by a mortgage company, but by two independent appraisers!

We were told not to worry about the ARM. We could always refinance before the rate adjusted. Over the next two years, we paid Nationstar over $50, 000 on this loan, and at the end of the two years we owed more than when we started. Not exactly the glowing terms that had been described to us by the brokers. We talked to Nationstar about refinancing, but they were not agreeable (surprise!). We decided to refinance with our local credit union before the Nationstar loan adjusted. We had been very careful with our bills and money in that two year period and had improved our credit score drastically. Our bank approved us for an extremely reasonable fixed rate mortgage. We were thrilled, until their appraiser came and we found out the house was actually worth $60, 000! We were not able to refinance and were stuck with the Nationstar loan, which then adjusted to nearly 15%!

So, now we owed $115k on a $60k house and had mortgage payments of over $2, 000/month and 15% interest. We told Nationstar that we were going broke fast and asked about a short sale. They weren't interested until they found out that the NY State Attorney General was interested in the case and went after the appraisers for fraud. The appraisers lost their licenses (turns out they had been "working with Nationstar" on many refinances in our region). Then they said they would consider a short sale. We got an offer for $70k and Nationstar said they would only accept it if we paid another $25k out of our pockets. We told them that was not possible. They dickered and [censor]ed and complained and eventually the buyer walked. Then we found them ANOTHER buyer who offered $65k. Still over the value of the house. They hemmed and hawed and dragged their feet for a month and then we lost THAT buyer.

By now we had moved out of the house because Nationstar, without telling us (although we were talking to them nearly every day), started foreclosure proceedings and we knew as soon as the foreclosure hit our credit, we would not be eligible for a mortgage. We bought another house by the skin of our teeth (thanks to our local credit union, who were aware of the situation) just HOURS before Nationstar's first negative report to the credit agencies. Over the next few months, Nationstar's reports to the credit agencies lowered our credit nearly 200 points.

The house was empty and was vandalized. People broke in and stole all the copper pipes, stained glass windows, Victorian hinges and even the door knobs. EVEN THEN we found a buyer and Nationstar refused to accept the offer.

Very long story short, the house went into foreclosure and Nationstar ended up selling it for $28k. Our credit is destroyed. We have no idea what the long term consequences to us will be. We're waiting from them to garnish our wages or go after what little equity we have in our current home. Meanwhile they share in the bailout money while we deal with the consequences of their thievery and lies.

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godblessamerica
Modesto, US
Aug 19, 2009 2:16 pm EDT

I am in the process of contacting the US attorney's office in California to report fraud and unlawful lending practices through nationstar.

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sick of nationstar
Sacramento, US
Apr 02, 2009 11:58 pm EDT
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I am trying to get another class action suit against Nationstar. If your interested contact me
lktahoe4two@yahoo.com

thanks

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Mr. Cooper - modification loans

Beware bad cpmpany offers high modification loans such as 11.90 inerest rate and our payment went from 1, 500.00 to 2990.00. Nationstar is part of the Hope program sponser by the bailout for the federal goverment and our ripping people off instead because the goverment is not over seeing this private companies such as nationstar and coutrywide...

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Mr. Cooper erroneous appraisals

I took out an arm loan with nationstar. It is due to adjust july, 2009. I called nationstar mortgage to refinance and they sent out an appraiser. The appraiser told me that they would not reappraise my home because they had reviewed the appraisal that nationstar had used two year previous and had found that not only did it contain information that was not true about my own home, such as it had a fireplace but the comparables that they had used to set the value of my home for the loan were not comparable to my home. My home had been overvalued by 40, 000 dollars.

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Gr8MomInMichigan
Waterford, US
Apr 22, 2009 12:02 pm EDT

You should be okay with the 'rate change date' in July 2009 because the Libor is going down, not up. Keep on them to make sure that it ajusts in your favor.

This Lender is quick to raise and slow to reduce.

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Mr. Cooper Scam and cheating

I have faxed proof of ins to Aurora Loan services 3 times and have the fax acknowledgments of proof, yet then still send letters that they have not received it and take the liberty to add their own ins at ridiculous rates. Maybe that's there answer to make up for their lack of good business practice. Practicing this kind of fraudulent practice it is no wonder that they are in trouble. Maybe the countries mortgage problems are not simply bad loans, rather bad business practices and poorly run mortgage companies, In my opinion the mortgage companies are due any kind of assistances they have been taking advantage of the public long enough.

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Update by Valerie
Oct 07, 2008 6:13 am EDT

My husband and I are victims of the credit crunch. We contacted Aurora Loan Services early this year in an attempt to get a loan modification since our loan had adjusted. They were very rude. They asked us to send tons of information. We sent them everything they wanted. We never heard back. We called and they asked us to resend them the information. We never heard back. We called and sent them more updated stuff. They we got a Trustee Sale notice pinned to our front door. In desperation we called them and they re-took our financial statements over the phone. The sale was postponed for a month. They claimed they sent us a modification package via UPS. They never provided us tracking numbers and we never got the package. We faxed letters every single day. Never got a response. We called and called and each time got a different individual. We were told another package had been shipped out via UPS on October 2nd. It never was. We found out that it had been sent out on October 6th. They will not consider modifying the loan to where the terms are affordable. They ordered a sale for the 8th. AND WE HAVE NOT EVEN GOT ANY COMMUNICATION FROM THEM. I email Sonja Williams daily with detailed information. They absolutely will not help. Do you think this is a deliberate way they are instructed to handle requests for modifications? I heard their CEO Dick Fuld today on various TV stations. Boy, did he make out like a bandit?

Let me know if anyone out there has had a similar experience as mine.

Thanks a million.

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Eddy
, US
Feb 15, 2009 6:20 am EST

ALS Services has us running around in circles as well! I can't believe all of the people out there who have been or are going through the same stuff we are!

We first contacted them back in July 08 because my husbands' job changed, and went from a steady paycheck to working off of commission. I told them I didn't know how much longer we'd be able to come up with our mortgage payment, they stated they couldn't help us because we were still making the payments. Then a couple months after that, we fell short, I asked for help, they said that they would send us the paperwork for being modified and showing our other choices (short sale, etc).

I told them we didn't want to move, we want our house, but need help. We sent them every piece of paperwork they wanted, I'm talking probably over 50 pages of personal information as well as spreadsheets showing our expenses, and so on.

It took forever for them to get the fax, then they said they needed more info, every piece of info they asked for, I gave them, and every time it took 7-10 days for them to 'get the fax', but then it was 'oh, it might be 10-14 days' to get the fax. Ridiculous, but we played along, just long enough for them to tell us, sorry, we have to put you on a payment plan...the payment plan would have us paying close to $1000 more...so I ask, if we can't make our normal payment, why would I be able to make a payment of almost $1000 more...

Then, we called again a couple months later and said please help us and we were told we'd have to fill out all of the paper work again since so much time had past. I told them that nothing has changed, the monthly expenses are the same.

the people are rude, every time you call them you have to explain your life story to them, you get a different answer every time. So months later we try to hire a company to help us out because we were due to get foreclosed on January 5th, that company let us down too, so in a last ditch effort we called Aurora and talk to some other guy who tells us we can do the payment plan and make our regular payments 4 months in a row, on the 3rd payment we have to fill out all of the paperwork again and they'd see about modifying our loan at that time.

We're about to make our first payment of this payment plan, and I'm very worried that some where they're going to say I screwed up so they can just foreclose on us after squeezing some more money out of us. I would love to go after these people!

They'd rather just foreclose on people, then help them out, my credit score has dropped over 100 points too because of this. Please include me in any and all charges against these people! I wish every the best though! I hope someone has a happy ending some where!

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Hold Aurora Loans Accountable !
Pineda, US
Apr 30, 2010 10:28 pm EDT
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File a complaint with the Federal Trade Commission https://www.ftccomplaintassistant.gov/ If enough people complain maybe they will be held accountable for their awful business practices.

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Norm1
Nokomis, US
Nov 05, 2009 8:40 am EST

I received a Loan Modification Package from Aurora in late September 2009. I noted serious miscalculations on the escrow, called the agent at Aurora I had been dealing with(of course you can never reach them and must wait for a call back, when Hell freezes over) she told me I could sign the package with the errors, which would have resulted in me having to pay over $200 extra per month that was not due, or she would resubmit the package to the underwriters for correction. I opted for the latter when she assured me they would have it done well before the payment was due. A week before thpayment came due, I called them and was told that I was NO LONGER ELIGIBLE! There had been no positive change in my circumstances. I queried them as to why I was no longer eligible, they, of course, had no answer and claimed to expedite the file to a second review and promised a call back by November 4. Today is the 5th, no call back, or email. I have been current on all payments, still have the September Loan Package indicating acceptance. Guess what! I'm going to sign it, have it notarized and send it with my payment and if they balk, they can come and get the keys to this Godamn house and shove it up their ###!

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Kevin
Castaic, US
Apr 28, 2009 2:53 am EDT

I am going through the exact same thing with Aurora. I believe that I initially spoke with the infamous Mike and I'm thinking of flying out to their office to take my anger out on him. He tried to raise my payments up for a year when I'm in a bad financial way! Then, he tells me that I make too much money, which is ridiculous. After speaking with someone else, I've been supposedly placed on the 3 month payment plan...but after reading comments on this board, I'm feeling bad about this. I believe that Aurora is very unscrupulous.

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Wanda
Oak Park, US
Feb 24, 2009 7:18 pm EST

They are doing me the exact same way. I'm going to submit a counteroffer to them and if they refuse I will try a short sale, but I doubt if they will go for it. I will probably end up walking away because my balance is 125, 000 and a house 5 doors down is on the market with Century 21 for 64, 400 and it has more square feet!

Wanda

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Charlestonian
Charleston, US
Feb 20, 2009 12:37 pm EST

Be wary of the "sure, just make a few more payments and then we'll modify it" approach. We went through the exact same thing when we fell behind last year. We're in an interest-only loan and my husband was laid off. We don't want to lose the home but were going to have to really scrimp and probably borrow from family members to make payments.

We asked Aurora to convert the loan to a fixed rate at a 40-yr term so we could at least begin to build some equity without having the payments shoot up. They told us to make three consecutive payments and then resubmit the paperwork, which we did. We heard nothing from them.

Then, a couple months later, they sent us a "modification" which tacked on the arrearage, plus fees and penalties, and spread it out on top of the existing payments. They did not modify the loan terms or convert it to a fixed-rate loan. What they did, while it technically brought us "current, " actually increased our payments, and our bottom line.

We have now submitted an offer from a buyer for a short sale, but have heard nothing from them. I sincerely hope you have better luck but I honestly think they are just trying to squeeze as much as possible out of you before they will eventually foreclose the mounting debt.

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cecelia Mims
,
Dec 01, 2008 4:31 pm EST

It is so sad how this company works with their customers. If they will not agree to a short sale, you have until the date house is sold to move out. You should be receiving foreclosure documents with information and dated. My daughter is having diffculty work with Aurora Loan Service. Do not believe anything they say over the phone. She was told just today that there are new employees and they are unsure of the process so her account is being looked at. We will see next week. Make sure you are talking to the right department. I do not think customer service is the best number to call. They have been so ugle when every my daughter called them. Contact me if you need more information. Cecelia Mims, Realtor Prudential

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Jerry Sheehan
,
Nov 14, 2008 3:59 pm EST

they are indeed crooks! Take a look at what other have said here,
/URL removed/?q1=ALL&q4=&q6=&q3=&q2=&q7=&searchtype=0&submit2=Search!&q5=Aurora+Loan

Anyway, now I'm out of work and have a 6 month old son, denied unemployment benefits and Aurora said they won't even work with me because I have no income. I would like to know what my rights are. I have lost $40k in value on this junk property and really have no desire to stay at this point, but would like to stay as long as possible. They already destroyed my credit so no big deal at this time. I would like to know how long I can stay until they kick my family and I out. They are so rude and I don't wish to do any business with them. Any advice is appreciated.

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Renee Belmar
,
Nov 13, 2008 8:05 am EST

I am trying to put some individuals together to consider the potential for a class action. Every Saturday, I will open up a AOL chat with the name Aurora in hopes to pull us together. AURORA MUST BE STOPPED!

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7:01 pm EDT

Mr. Cooper mortgage

This company is the biggest pain in the butt I have ever dealt with. They hound me every month for their money since the day I signed for the loan a couple of years ago. I have paid my mortgage every month - more than I owe them, but the minute it goes over the due date, whether it is in the mail or processing through the bank they start calling, unmercifully. Now, I have gotten a letter of default in the mail for $1778.03, because my last payment was late and the next one is "almost" due - they have no sympathy for what the people of this country are going through. There is approximately $600 in legal fees added into that amount - all because I got behind one month, for the first time ever.

Talking to the people who work there is like talking to robots...because their company is falling apart, they will make your life miserable as well.

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Spartan30
Tucson, US
Apr 27, 2010 10:18 pm EDT
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Nationstar Mortgage is anti-military! I'm a member of the Air National Guard, and I was activated in support of Operation Iraqi Freedom in November 2009...in January I was informed that I was eligible for protection under the Service Members Credit Relief Act of 2004...I immediately began sending my orders to my creditors, and everyone was wonderful, as they all contacted me within days, cutting my payments, lowing my interest rates, etc. The only one who didn't was Nationstar Mortgage! I've been battling them since January and each time I call I get the same answer..."it's under review, please call back in 5-7 business days". Each time I call I get the run around and no one is willing to help...please, please stay away from this company...they are, without a doubt, worthless!

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gayle4711
, US
Feb 18, 2010 2:26 pm EST

Any one having problems with Nation Star should contact you state office of Financial Services. I tried contacting everyone and anyone I could after months of problems trying to modify my loan. I have never been late on a house payment. This company just keeps playing games. This took months of phone calls. I sent in paperwork needed for the modification and do not hear for months. Then they say they lost it. Didn't even bother to say they never got it. Paid my taxes late. Didn't apply my papment for my escrow shortage I sent. Said they go it but no one applied it. Then they kept billing me for late charges over their mistake. Must havee talked to 30 customer service reps and never the same person twice. Once this customer service person was nice and took my information and said she would make sure it go to the proper person. The next day I received a call from Nation Star conducting a survey but only concerning my last phone call. I didn't fall for it and said everything negative that happened to me. When you see comments rating them high, they were scammed. Contact you state as they have charge over banks and morgage companies doing business in their states. Good luck, Lets get them for their unfair practices.
Gayle In Wisconsin.

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Thoroughly Disgusted
, US
Feb 15, 2010 1:58 pm EST
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I am having the same trouble with this stupid company. We were going through a modification process with our morgage company (Flagstar) and right when we got to what we thought was the end of the process and we received a lower monthly payment and made the first payment then we received a letter from Nationstar that they had bought our loan from Flagstar. It has been a nightmare ever since! We have been told to just continue making our payments that Flagstar had set up and they would honor our deal with Flagstar but that has not been the case. We have received foreclosure letters and we call them and they tell us don't worry that is just something they have to do but that everything is fine. We call them every week for an update and just keep getting told that we are doing everything right and to keep making the payments on time and that it is with their underwriting department and we should be getting finalized paperwork soon. Then the next person tells us that they don't know why we were told that. Then a very rude person told my husband that they were waiting on pay stubs when we have not received anything from them, not even a phone call! He told my husband when he asked how we would know they wanted pay stubs when we had not received anything from them asking for pay stubs. This very rude man told my husband that we needed to be proactive in taking care of our mortgage. I don't know how much more proacitve someone can be when we call every week and get told everything is fine just wait! I wish someone would do something about this company. We now have an attorney that is working on this matter! Hopefully it will all end soon!

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dweilburg
Tucson, US
Aug 04, 2009 3:00 pm EDT

Is there a class action suit against Nationstar? If so I would love information on it and how can I get involved? dweilburg@peoplepc.com

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NationstarHayter
Tacoma, US
Jun 15, 2009 2:43 am EDT

I got into this with Centex, they said they were helping me, but, added my "child support" to my income, even though I told them it was spotty - sometimes it comes and sometimes it doesn't, I never know when. So they inflated my income to get me the loan. At 10.25 percent.
When I got laid off in May 2008 - my income dropped I missed one payment, they charged me $1263.33 in "Legal fees", then raised my payment, and charged me for "corporate advances" all in the 31 days it took me to get another job. Then they told me they would put me on a repayment plan. In June 2008, I paid my house payment and a third as they would not take less than 1/3 of the payment- $1500.00. In July 2008, wanting to get it all paid and put behind me, I paid 1800.00
when my statement came it said that I had $540.00 in late fees and owed $3324.00 for the mortgage plus all of the "fees".
I called to speak to a representative after I saw that and spoke to a woman called "Georgia"- She called me a deadbeat and yelled at me that my mortgage payment was $1600.00 and Screamed "Your not even making your payment, It's $1600.00 a month and it went up in May.
I was shocked, I told her I was on a repayment plan and that I was complying with the terms of the plan, she said that was not in the computer and I was never put on any repayment plan. I told her I wanted a copy of the letter that was sent informing me of the increase.
Cannot get anything I ask for, they have stolen $20, 000.00 of the equity in my house. Totally screwed me over and break the law, the Truth in Lending Act is a joke to them. It's been a year that I have been asking for these documents and they send paperwork that doesn't apply.
Anyone out there, anywhere, that can make any sense out of what these people are doing? We are looking for help!

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Mare
Sarasota, US
Jun 08, 2009 3:11 pm EDT

My dealings with Nationstar have been the worst I have ever experienced in my life. First they file foreclosure, and they still call for payments. What is their problem? they offered me a fixed rate modification for 2 years, interest only, and then it goes up again to even more than before, $1700. Do they understand that if a person brings home $1600 a month, how can they pay a mortgage amount of $1700? They are Nuts, Nuts, Nuts!

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butch
Rocklin, US
Mar 08, 2009 1:39 am EST
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They are all nuts...no return phone calls, the modification process is the worst. All they ever offer is 2 yr. fixed loans...lol! I find it ironic, that we sit in a great depression, and they play games...I truly believe they will fold, eventually! its sad the borrowers have to endure the games of price dropping of square footage. I demand assistance, if not i'll let a judge handle it.

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nw1
Chandler, US
Mar 03, 2009 1:12 am EST

I too have fallen victim to the "almost due" payment. Since November I have been supplying document after document to refi with NationStar to avoid an ARM reset. As of Friday, they're bugging me for the signed papers back, then on Monday they tell me the deal is off because according to their records, I'm 3 months behind in my payments. I don't know what kind of new math they're using over there, but if I hadn't made a payment since December as they allege, what happened to the two payments I sent in? If I were 1 day late they would have been calling me night and day. I have caller ID and there have been no calls from NationStar. Worst case scenario, I owe a few hundred dollars because of the ARM reset, which would not have happened had they not played games for 4 months. Also, they claim they paid my property taxes, yet I got a past due taxes notice from the county assessor warning my house would be up for public sale. I paid the taxes myself and now have another mess to straighten out.

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bj
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Nov 11, 2008 7:51 pm EST

What I don't understand is how can they still be in business when even CountryWide a similar company had a bail out by Bank of America.

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SD
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Oct 27, 2008 9:55 pm EDT

I am so happy to be fighting the Mortgage company in a court of law!

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Mr. Cooper They're the worst

Almost 2 years ago we refinanced our home. Our loan was sold to aurora loan services. Because of the economy our income decreased while the value of our home went down 140, 000 since we refinanced, so as of this date I owe 100, 000 more than what the house is worth. Aurora loan services offered to help us deal with this problem and possibly re-write our loan and/or lower our interest rate. We submitted all the documents they requested and waited for their response. After waiting for over a month they sent a letter saying that we did not qualify for assistance because we did not meet the criteria set by their investors/insurers. I still don't know what that means...

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IHATEAURORA
835 Alameda Ave, US
Aug 02, 2011 4:25 am EDT

I never realized so many people were experiencing the same frustration I am with Aurora! I was trying to get a short sale because I had a significant loss of income and could manage the payments. I had a good offer within a week. Aurora took so long the buyers backed out. The same thing happened again. Finally, I applied for a deed in lieu because they were going to foreclose. That was actually approved, but i had to agree to a 18, 000 settlement. i am making timely payments on that, but the house title hasn't transferred. I call numerous times and either get a machine, or someone who tells me not to worry. I get a letter today saying I owe 173, 000, another letter saying my escrow account is behind 9, 000 (never had an escrow account on this house), and a bill for insurance. I call up and again...run around. They told me the county recorder was the hold up. I called the recorder. They haven't filed anything yet! They are horrible. I filed a complaint with the BBB and a complaint with the Office of the Comptroller of the Currency. Hopefully it will help. If anyone knows of a class action suit, I'm in!

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ChicagoCJ
, US
Feb 28, 2011 2:27 am EST
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They are the absolute worst...
Everyone just file a complaint with the Office of Thrift Supervision

http://www.ots.treas.gov
that all we have to do to get something started

EVERYONE START COMPLAINING AT THE WEB ADDRESS ABOVE ABOUT AURORA LOAN SERVICE. THESE LENDING PREDATORS NEED TO BE STOPPED.

WE THE PEOPLE CAN DO THIS!

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maria mora
Riverside, US
Jan 24, 2011 5:23 am EST

I had so many problems with aurora. I was trying to modify my home for about a year, they kept requesting documents and i kept sending them. They finally put me on trial plan, which i thought was great and things were looking good but 6 months into it i was told i was in review over the phone and 2 weeks after that my house went to sale without me knowing. They said because they didnt get documents in time so my modification was denied. I'm in litigation but its hard and expensive and its been a year. I't was a wrongful forclosure but everytime we go to court were just given another date to go back but until this is settled in court aurora cant sell my home.

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F1rst1n
Imperial Beach, US
Dec 10, 2010 7:33 pm EST

I purchased my home four years ago at 440, 000 and was just reassessed at 235, 000. I was dragged through over a year trying to get a loan mod through Aurora, and they kept requesting documents that I had already sent several times. I finally received a denial letter two weeks ago, stating they did not get required documents in a timely manner. I have spent over 100 hours reading and researching and I have talked with two seperate lawyers, and both said basically the same thing. "Loan Modifications and Short Sales are terrible, Stay away!" Walk away! Walk away!

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DMDD
Bell, US
Apr 16, 2010 4:24 pm EDT

HELP PLEASE! WHAT IS TOM WINDS CONTACT INFO?

I have had a contract on my home since December and it is a Short Sale .Per Aurora it has met the criteria for a Short Sale. i have submitted all of my paper work however the file has been transferred to three different negotiators which takes 60-90 days to review the file. It seems that if they have a buyer why not expedite the frickin file so they can get it off of their books. i keep getting the same run around. Does anyone know how to get a hold of Tom Wind? I feel as though I am always speaking with" TheS tepford Wives" when I call Aurora WHAT IS TOM WINDS CONTACT INFO? HELP PLEASE!

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charie7m
Gold Beach, US
Feb 22, 2010 10:56 am EST

I agree with the above. I will write a complaint to the above web address today. I have been through a loan mod with Aurora starting 11 months ago. Everytime they would request more information I would immediately send it. Two weeks ago they again requested the same information regarding tax records, pay stubs on an on...I made a follow up call to make sure they received all the information requested...Today I received a letter closing my file after 11 months for failure to provide the information. Another call 2.5 hours on the phone, where the person I was speaking to did in fact find the information reopened the file...again I wait and make more calls...What a waste of time and money not to mention all my personal information is somewhere in space somewhere...What a joke...

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Deturner91961
Lake Charles, US
Jan 24, 2010 12:06 pm EST

Everyone just file a complaint with the Office of Thrift Supervision

http://www.ots.treas.gov
that all we have to do to get something started

EVERYONE START COMPLAINING AT THE WEB ADDRESS ABOVE ABOUT AURORA LOAN SERVICE. THESE LENDING PREDATORS NEED TO BE STOPPED.

WE THE PEOPLE CAN DO THIS!

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anothermonday
Mechanicsville, US
Jun 29, 2009 9:49 am EDT

Same issue with us; as above. 2 short sales with waiting...waiting...waiting... Aurora requesting new documents every week. Documents sent mutiple times and lost. During short sale processes we lost income and stopped paying mortgage. Thought short sales would go through. Managed to pay off all other debt. After being unemployed for three months we have income and tried to modify. Aurora will not work with us. We are considering forebearance; will have to get help from family as we have taken a 60% drop in income. After forebearance we might be able to do a deed in lieu... Right now we're trying to save our already damaged credit. I have spoken to Aurora over 30 times in the last 4 months. I hear something different every time. Now we also face a HUGE bill from the attorney that was dealing with short sales since short sales didn't go through...$7000+ for 5 months of work? Just when I think it couldn't possibly get worse...it does...I hope someone out there has come out with a happy ending in dealing with Aurora.

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frustratedperson
saratoga, US
Mar 03, 2009 9:42 am EST

We have been trying to short sell our home that Aurora holds the mortgage on. Had an offer of $280 in Sept 08 they took so long to approve, the buyers were no longer interested. The next offer was $265, 000, and again, they took so long to approve it that the buyers were no longer interested. Now we have an offer of $248, 000, and again, it's excuse excuse excuse from Aurora. This is costing them money, but they just don't care. They have actually said to me that foreclosure is fine with them, and they won't lose any more money if they foreclose than if they accept a short sale. That's ridiculous, because they'll lose at least another $50K if they don't approve this short sale and let it foreclose. What idiots!

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Curious1
Woodbridge, US
Feb 17, 2009 1:54 pm EST

I agree with all of sentiments! I purchased my home a year and half ago just before the mortgage melt down. Our mortgage was beginning to become late dur to a our inablity to sell our previous home. Aurora stated they would modify our loan and work with us. We also sent in various amounts of paperwork, only to have them foreclose and tell us that we "don't make enough money". That's funny didn't they approve us for the loan in the first place! on top of that they sold part of our loan to another company and wnat us to pay $100K on a loan that they sold to them. ...ridiculous! I want to sue them but not sure what to do.

Mr. Cooper Customer Reviews Overview

Mr. Cooper is a home loan and refinancing provider that aims to assist homeowners in managing their mortgages. They offer a variety of services including loan origination, mortgage servicing, and refinancing options. Customers can access their accounts online to make payments, view statements, and track loan progress. The company also provides tools and resources to help customers understand their home financing options and make informed decisions about their mortgage.

Mr. Cooper In-depth Review

In Summary: Mr. Cooper is a well-established mortgage lender that offers a variety of loan products and services. With a focus on customer service and a suite of online tools, Mr. Cooper aims to simplify the home loan process. Below is a detailed review of the company's offerings, application process, customer feedback, and more to help potential borrowers make an informed decision.

Company Overview: Mr. Cooper, formerly known as Nationstar Mortgage, has a solid history in the mortgage industry. The company provides a range of services including home loans, refinancing, and mortgage servicing. Mr. Cooper serves customers across the United States, offering a personalized approach to mortgage lending.

Loan Products: Mr. Cooper offers various loan options such as fixed-rate and adjustable-rate mortgages, FHA loans, VA loans, and jumbo loans. The terms and conditions of these loans are competitive within the industry, with interest rates and fees that are transparent and in line with market standards.

Application Process: Borrowers can expect to provide standard documentation such as income verification, credit history, and employment information. The online application process is user-friendly, and the approval timeframe is reasonable, with some customers reporting quick pre-approval experiences.

Customer Service: Mr. Cooper is known for its responsive customer service, with representatives that are knowledgeable and helpful. Support is available through various channels including phone, email, and live chat, ensuring that customers can get assistance when needed.

Online Tools and Resources: The company's website features loan calculators and educational materials that are useful for prospective borrowers. Additionally, Mr. Cooper offers robust account management features, allowing customers to easily manage their loans online.

Payment Options: Mr. Cooper accepts various payment methods, including online payments and autopay features. The company's late payment policies are standard for the industry, and they encourage customers to reach out for assistance if they're facing financial difficulties.

Customer Feedback and Reviews: Positive testimonials often highlight Mr. Cooper's customer service and ease of use. While there are complaints, as with any large company, Mr. Cooper appears to be proactive in addressing and resolving customer issues. Overall customer satisfaction seems to be positive.

Financial Health and Stability: Mr. Cooper is considered a reliable and solvent company within the mortgage industry. It holds industry accreditations and complies with regulatory standards, contributing to its reputation for financial health and stability.

Refinancing and Loan Modification: The company offers refinancing options to help customers take advantage of lower interest rates or adjust their loan terms. Mr. Cooper also provides loan modification services, with an emphasis on minimizing the impact on customers' credit scores.

Additional Services and Features: Mr. Cooper provides escrow services and has a functional mobile app, enhancing the customer experience. Special programs are available for first-time homebuyers and veterans, offering tailored solutions to these groups.

Transparency and Honesty: Mr. Cooper is committed to transparency, providing clear terms and conditions and disclosing all fees and penalties upfront. Their marketing practices are designed to be straightforward and honest, fostering trust with customers.

Pros and Cons: Advantages of choosing Mr. Cooper include a wide range of loan products, strong customer service, and comprehensive online tools. Potential drawbacks could be the varying experiences with customer service and the standard fees associated with mortgage services.

Conclusion and Recommendations: Overall, Mr. Cooper is a reputable mortgage lender suitable for a variety of borrowers, from first-time homebuyers to those looking to refinance. The company's commitment to customer service and online accessibility makes it a strong contender in the mortgage industry. Final verdict: Mr. Cooper is worth considering for your mortgage needs, provided their loan offerings align with your financial situation.

How to file a complaint about Mr. Cooper?

Here is a comprehensive guide on how to file a complaint against Mr. Cooper on ComplaintsBoard.com:

1. Log in or Create an Account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Mr. Cooper in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Mr. Cooper. Include key areas such as transactions, steps taken to resolve the issue, the company's response, personal impact, and nature of the issue.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against Mr. Cooper on ComplaintsBoard.com.

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Contact Mr. Cooper customer service

Phone numbers

+1 (888) 480-2432 +1 (855) 375-4001 More phone numbers

Website

www.mrcooper.com

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