Complaint Rating:

Company information:
Nationstar Mortgage
Pensacola, Florida
United States

I had a mortgage with Flagstar Bank that was just recently sold to Nationstar Mortgage LLC. While attempting to pay it online, I discovered that Nationstar charges for me paying on my loan in any other way than US snail mail or automated payment! Web pay is $6.95 and phone pay is $9.95!!! Ridiculous, do not use Nationstar as they are completely ripping their customers off, IMO.

Here is the FAQ straight from their site:

When it comes to making my mortgage payment, what options do I have?
We offer many convenient ways for you to make your payment. Simply choose the one that works best for you.


Western Union® Web Payment
Want to make your payment right now? Just use Western Union® Web Payment.

A fee of $6.95 will be assessed when making a payment via Western Union® Web Payment.

Western Union® Pay by Phone
Simply call 1-888-480-2432. Please have your account number and last four digits of your social security number ready and follow the instructions. Your payment will be processed using services provided by Western Union®.

A fee of $9.95 will be assessed when making a payment via Western Union® Pay by Phone.

Auto-Pay Direct Debit
Auto-Pay allows you to have your payment automatically debited, each month, from the checking or savings account of your choice.

Follow our easy, 3-step process to enroll in Auto-Pay. Nationstar Mortgage does not charge you a fee to activate this convenient service.

To properly process your request, please send your completed Auto-Pay Authorization form along with a voided check or deposit slip to:

Nationstar Mortgage
Attn: ACH Processing
350 Highland Drive
Lewisville, TX 75067

MoneyGram ExpressPayment
This option is available to ensure same-day delivery of your payment. Call 1-800-926-9400 to locate the nearest MoneyGram agent.

Once you've arrived at your nearest agent's office, complete a blue ExpressPayment form, providing your name and your Nationstar Mortgage loan number. The MoneyGram Receive Code is ***1678***. You will need this code to assure that your payment reaches Nationstar Mortgage. All ExpressPayment transactions require cash, and you will be assessed a fee by MoneyGram for this service.

Western Union® QuickCollect®
This option is available to ensure same-day delivery of your payment. Call 1-800-325-6000 to locate the nearest Western Union QuickCollect Agent. Once you've arrived at your nearest agent's office, complete a blue QuickCollect form, providing your name and your Nationstar Mortgage loan number. You will also need the following information to assure that your payment reaches Nationstar Mortgage:

Pay to: Nationstar Mortgage
Code: ASTAR
State: TX

All QuickCollect® transactions require cash, and you will be assessed a fee by Western Union® for this service.

Pay by Mail
Simply detach the coupon located on the bottom of your statement and mail it with your check or money order in the envelope provided. If you do not have the billing coupon, you can still send your payment to the address below. Be sure and write your loan number on the check or money order.

Pay to: Nationstar Mortgage
Mail to: Nationstar Mortgage
P.O. Box 650783
Dallas, TX 75265-0783

Please note that mailing your payment to any other address will delay the processing of your payment, which may result in additional fees being assessed to your account.

To allow ample time for delivery and processing of your payment, it is best to mail your payment well in advance of your payment due date.