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Mr. Cooper
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4.2 1571 Reviews

Mr. Cooper Complaints Summary

243 Resolved
316 Unresolved
Our verdict: Dealing with Mr. Cooper, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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2:58 pm EDT

Mr. Cooper withholding escrow surplus owed

This company has overcharged us in our escrow account and we were told that they could not adjust the overpayment during the time we were going through bankruptcy. Therefore, we had no choice but to continue overpaying our payments for 5 years, which eventually caused us to fall behind on our mortgage payments. After our bankruptcy was discharged we asked for the escrow surplus to be refunded to us, but because we were now not current on our mortgage payments we were told we must be current in order for them to release the refund. We asked (begged) them to just use the surplus amount to bring our account current and they refused to use OUR escrow money to pay the past due amount on the mortgage payments. We had no other choice but to agree to a mortgage modification that would wrap up past due amount into a new mortgage aggreement. Now we have finished all 3 trial payments, signed new contract and have begun paying all our current mortgage payments on time...we are current. However, no matter who we talk to at Nationstar we always get a different excuse as to why we haven't received the escrow refund check yet. Some reps say they need to perform an escrow analysis (which was already performed), some say we are not current (but can't tell us how) and some say the check is being released. Needless to say the check never comes and every time we call we speak to a different person with a different run-a-round story. We will never see the money that is rightfully ours and required by law to be refunded to us without hiring legal representation. This company is never accountable for anything that other reps tell you and refuse to send us anything in writing to back up what we are being told. IT IS MADDENING!

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I fight back
, US
Sep 28, 2015 7:17 am EDT

Call or email me I am dealing with Nationstar and I have the only way to deal with this nightmare of a mortgage company,

They owe me a refund too and I will get it!

rugergrl@yahoo.com [protected]

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I fight back
, US
Sep 28, 2015 7:14 am EDT

I am going through Nationstar Nightmare also, but I am turning tables on them.

email me I will help you and share how I am getting justice

rugergrl@yahoo.com

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Timothy M. Stull
Phoenix, US
Aug 26, 2015 10:23 am EDT

Have you filed the necessary regulatory complaints on this matter? Our firm has been successful in obtaining escrow refunds for our clients. Feel free to call out office at 877.297.7011 for help.

ComplaintsBoard
M
6:02 pm EDT

Mr. Cooper egregiously bad customer service

Nationstar Mortgage does not deserve the star in its name! Each time you call customer service, you are put on a long hold time - my experience - up to 44 minutes!. Like so many others, my mortgage was sold to this lousy company! Nationstar began collecting escrow funds for my P & I only account. After much battling with them and speaking with several people in different departments ( since you're told, "that's not my dep't, you need to speak with so and so...", I finally got the problem resolved from them in writing indicating I only pay principal and interest.
several months later, someone in their infinite wisdom, did an escrow analysis and slapped on escrow charges to my account again. I have been tormented and tortured by them with annoying phone calls seeking additional payment. Each time I return the phone call, the story given by the customer service rep never seems to be consistent. They sure do a good job of annoying a customer who pays on time ! I pay my own taxes as it was from the time I took out this mortgage started over 8 years ago. Now they have gone and paid my property taxes so the taxing authority has a double payment. What a mess they have created! Some kind of resolution is in sight but goodness knows when that will be. If your friend is offering to lend you money at 17% interest rate, take it! It's not worth the hassle dealing with this company!

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J
9:37 am EDT

Mr. Cooper won't send me my money

My mortgage was sold to Nationstar by Bank of America. I immediately looked up the company and saw reviews of how terrible their service, customer support, and website was. I also saw the lawsuits brought upon Nationstar. I immediately refinanced with Quicken. My mortgage was paid off a month ago and they won't send my large escrow check to me. They're sitting on it probably to make interest off of it. I was given conflicting information from different customer support people about my check being sent, not being sent, dates the money cleared, etc. That's when I could get through to anyone. They won't send my check in anything with a tracking number or bank wire. They're straight up liars and thieves. Do everything in your power to stay FAR AWAY from this company!

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Dana Shafman
Dana Shafman
Scottsdale, US
Jul 07, 2015 11:42 am EDT
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Hi John,

Nationstar Mortgage is known for violating the rights of their clients and consumers as you know but you do not have to sit back and take it! You have so many consumer rights and consumer protections afforded you and the CFPB would be an excellent place to start to voice your complaint as it only takes a few minutes to submit the complaint online to the CFPB and you do not have to deal with any Nationstar Mortgage customer service runarounds anymore. Your NJ Attorney General would also be an excellent person as well to voice your concerns.

In fact, we covered your complaint today on our radio show The Daily Complaint and provided a pathway for success to include how to contact the CFPB - thank you for posting your complaint online via Complaints Board so that others will have the opportunity to learn from your experiences in dealing with Nationstar Mortgage. There are firm rules in place with regard to escrow accounts and correcting errors made by the servicer in a timely manner but you must know your rights in order to exercise your rights.

In addition to submitting complaints to the CFPB and the NJ AG, I would suggest preparing a QWR or Request for information for Nationstar Mortgage that you can submit via fax or email – you can learn how through the CFPB by typing in QWR in their search bar and you never have to speak with them again. They are required to acknowledge the QWR or Request for information per RESPA in 5 business days and answer it in 30 business days or you do have recourse, so listen to us address your complaint on The Daily Complaint today and contact us if you need further information on how to not only attack your problem but to get the solutions that you are seeking. You can absolutely hold Nationstar Mortgage accountable for their actions while obtaining your refund in an expeditious manner.

Good luck!

Respectfully,

Dana Shafman
Dana@ConsultingEND.com
www.TheDailyComplaint.com

ComplaintsBoard
P
11:41 am EDT

Mr. Cooper they are horrible

Nationstar has made my life a living hell.In feb i made 3 months of paymts because i run behind and at tax time get caught up. This time i made the paymt and continued to make paymts. Then in april my paymt was returned. I couldnt understand why so i called andthey told me the paymt i made in feb was returned nsf. I knew it didnt and called my bank who agreed it was paid. We sent statements letters the bank and i call them on a weekly basis. They kept insisting it was returned but couldnt tell us where it was returned to. I made another paymt in may which they are just holding. Now in june they tell me it was not returned it was applied to the acct im like no it didnt look at the balance. They want me to repay a huge amt that i dont owe so now im gonna lose my house. They are so frustrating and clueless about what is going on. I need help im at my wits end.

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The Truth You Must Know
, US
Jun 16, 2015 7:41 am EDT

"Also, DO NOT listen to the post above because he is selling you a line of lies and NOT the truth…he must work for Nationstar Mortgage or a debt collector and he is not familiar with your consumer rights, period."

You're preying on the ignorance of the complaint poster in the hopes to exploit his financial issues into your own gain.

Dana Shafman
Dana Shafman
Scottsdale, US
Jun 15, 2015 11:40 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi pattiv,

Nationstar Mortgage is known for violating the rights of their clients and consumers in general but you do not have to sit back and take it! You have so many consumer rights and consumer protections under the FDCPA and the CFPB and the FTC and RESPA with regard to your complaint and it only takes a few minutes to submit the complaints online to the CFPB and FTC.

In fact, we covered your complaint today on our radio show The Daily Complaint and provided a pathway for success to include how to contact the CFPB and FTC - thank you for posting your complaint online through the Complaint Board so that others will have the opportunity to learn from the wrongdoing that you have experienced at the hands of Nationstar Mortgage and other debt collectors responsible for servicing your mortgage. There are firm rules in place with regard to the posting of your payments and also to threatening foreclosure when not warranted or in error but again, you must know your rights in order to exercise your rights.

In addition to submitting complaint to the CFPB and FTC, I would suggest preparing a QWR for Nationstar Mortgage – you can learn how through the CFPB by typing in QWR in their search bar. They are required to acknowledge the QWR per RESPA in 5 business days and answer it in 30 business days or you do have recourse, so listen to us address your complaint on The Daily Complaint today and contact us if you need further information on how to not only attack your problem but to get the solutions that you are seeking. You can hold Nationstar accountable for their actions!

Also, DO NOT listen to the post above because he is selling you a line of lies and NOT the truth…he must work for Nationstar Mortgage or a debt collector and he is not familiar with your consumer rights, period.

Good luck!

Respectfully,

Dana Shafman
www.TheDailyComplaint.com

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The Truth You Must Know
, US
Jun 15, 2015 7:37 am EDT

You are not entitled to arbitrarily modify the terms of your payment schedule that you agreed to.

ComplaintsBoard
L
12:04 pm EDT

Mr. Cooper bad customer service/fees

This is the worse mortgage company ever! When you try to get a hold of them, you are talking with people in a different country who hardly speak english and/or never get your requests correct! You are on hold for hours and when you request to speak with someone one in the US, you are on hold once again for hours! When the problem is from the mortgage company and you try to correct it, they charge you fees for everything even though it is not your fault but the mortgage company! I would never ever recommend this mortgage company to anyone. I ended up with this mortgage company when my mortgage was sold - will need to wait and refinance with a real mortgage company when I can. In the meantime, I am stuck with them - what a nightmare! Stay away from this company - it will only give you headaches and much frustration!

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Wilma Baird
Cumming, US
Jul 14, 2015 11:18 am EDT

I agree COMPLETELY to everything this post shares. I have the exact same experience. I'm at a point where I'm willing to pay to move to my old mortgage company just to get rid of them. I simply can't deal with their contact center's incompetence and inability to help solve my issue.

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11:56 am EDT

Mr. Cooper lender placed coverage, failure to notify

I own a 1982 Doublewide home, in the country. Since the 2004 Storm season, insurance in Central Florida has been difficult to obtain, Springleaf Financial was our mortgagee for many years, they carried the Hazard Policy, but each year, well in advance, we received the notice of the new policy, and how our monthy payment would be affected. Nationstar purchased our Mortgage in the summer of 2014. In October, 2014, our payment dropped, as it always did to $456/ month. In January, we began to look for the notice of the new Hazard policy. in February, we called them on the phone and asked about it. We were told at that time that there were no notes in the system concerning Insurance, or the purchase of any such policy. We made this same request in March, and April. Each time, we were told the same thing. In May of 2015, we received, in our normal billing, a Statement of "This is an attempt to collect a debt.".. with the statement of the hazard policy total premium of $1200/year, funds disbursed in February. Our mortgage payment to increase from $456/month, to $728/month. The breakdown reads.. $101.00 for the hazard policy, $62 for handling. and an additional $101, for estimated Escrow. We immediately contacted Nationstar, and advised them of our purchase of our own coverage. We sent them, for May the normal $456 payment, as you can imagine, it took everything we had to put the down payment on the new home owners policy. We are now advised that 'partial payments' will not be accepted, they have cashed our check, but will not apply it to our mortgage. Im certain this will lead to fees and penalties. I fear they will begin Foreclosure in a few months, as they insist we have no choice but to send this $728, while I can send no more than $500. especially with the new policy billing. Any help is greatly appreciated, and any further details needed, I can provide.

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Maury L. Udell
, US
Sep 16, 2015 6:09 pm EDT

we represent consumers in florida who have had similar issues with Nationstar. We just won a federal court judgment finding they violated the fair debt collection practices act for the wrongful foreclosure based on the improper force placed insurance. if you still need assistance, please contact me - maury udell, esquire. [protected]. mudell@bmulaw.com

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J
12:14 am EDT

Mr. Cooper misapplied payments/bs legal fees/horrendous customer service

I have been dealing with this bank for a couple of years and it is been the worst experience ever! They have refused to speak to me even though I'm listed to be able to speak to them. They refused to make any phone calls back and my "dedicated loan specialist" has never once called me back After numerous messages and emails. They are now claiming they did not receive a cashiers check ($3300!) and a charging me almost $700 a month in legal fees. Service reps are rude and not very bright. Ask me one more time if I want to re fi to a higher rate bc YOU didn't process the payment?! I'm seriously tempted to hire an attorney just to get this all resolved they keep charging me all these legal fees but won't call me back or do anything about it. I will never work this company of I can help it. As soon as my interest goes up after my home loan affordable program expires I'm refinancing! Stay away from this company!

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Missjackson3563
laurel, US
Jun 03, 2015 12:54 pm EDT
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Nationstar is the worst company I've ever dealt with. I have been dealing with them for years and have got nothing accomplished. Customer service is beyond rude.

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10:05 pm EDT
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Mr. Cooper escrow

I did a loan mod with them. Originally they didn't want to do it and agreed to it only after I called Fannie Mae. they screwed up so badly that I have been fighting with for the past 4 moths. Left hand doesn't know what the right is doing. Communication with them is horrible. I have left dozens of messages and emails. They say they will get back to you and never do. Left on hold for over 20 minutes. Can't reach supervisors. Escrow department is the worst. Agreed upon amount of monthly payment increased $300 less than two after it was booked. I have been yelled at and told that I didn't know what I was talking about. I can't get the name or phone number to ayone in upper management. DON'T USE NATIONSTAR!

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Annamari
, US
Jan 28, 2015 2:38 pm EST
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We had Ocwen - but got switched over to nationstar 1 1/2 years ago...since the first month with Nationstar - nothing but problems...they lost my payments, they said they never received my payment even though the check cleared. Very rude service reps.
Have not had one good month with this company

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bil
,
Jul 25, 2008 7:23 pm EDT

refinanced 2 years ago a credit card was not paid off.I had my credit score dropped all this time I, m making min payments.contacted by fax mail e-mail can anybody help me?

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4:15 pm EDT
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Mr. Cooper - fees for payments

My loan originated with USAA who then contracted with a 3rd party servicer. At the time, it was with GMAC. GMAC went bankrupt and my loan servicing was sold to Ocwen. As of April 16th, my servicing was sold to Nationstar. Now, I can't pay every two weeks unless I pay a fee. I can pay online for free only until the 9th of the month. I can't do automatic...

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12:27 pm EDT
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Mr. Cooper loan discharge

In 2010 my employer (federal agency) closed my local office and told me to relocate to my current city. However, it was not possible to list the home for sale, and funds for relocation at that time was not an option. I was making arrangements with my prior loan company for foreclosure in lieu of sale when Nationstar stepped in and bought the loan. I have contacted Nationstar repeatedly informing them of the situation. Knowing that it is not possible for me to make payments on the home, or list the home for sale, all that Nationstar has done is to damage my credit and demand payments.

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Timothy M. Stull
Phoenix, US
May 13, 2015 5:49 pm EDT

These type of problems are well known as "Zombie Debt:" problems. The mortgage debt has remained stagnant for many years, clogging up the credit reports with negative reporting. Clearing up these issues is never easy, since firms like Nation Star really don't care about your credit or future. However, if you you attack them at the FDCPA violation level and force them to prove up the validity of the debt, they will likely settle to make you go away. It is a tedious and brutal process, but worth it in the long run. Feel free to us for free advise on this topic at 877.297.7011.

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4:00 pm EDT

Mr. Cooper unlawful practices

Between 2009 and 2013, I suffered a series of hardships. I was laid off three times due to downsizing, then in 2012, I was diagnosed with a brain tumor. I had surgery and it took over a year to recover and be able to go back into the workforce.
• Commencing in 2013, I entered into the process of loan modification negotiations with Bank of America. Shortly after the process began, Bank of America informed me that they had switched to Nationstar as their servicer and I was forced to submit all the paperwork over again. I then went for monthly modification negotiation meetings at Court and made the timely payments required. This process continued up until October 2014, when Bank of America withdrew their foreclosure action.
• The next day, I received two Certified letters from Nationstar saying that I was delinquent in my payments and that Nationstar was starting foreclosure actions against me. Impossible!
• My nightmare had only just begun.
• I noticed that I was not getting any other physical mail from Nationstar. Nationstar never sent me or my attorney any statements or other documentation confirming the payments I had been making. Also, my attorney was and is supposed to be copied on all correspondence from Nationstar and Nationstar has not done so. I had to go on-line to their website to get my statements and information.
• Upon viewing my account information on line, I found three more letters (which neither I nor my attorney ever received in the mail) saying that my payments were only partial and
Nationstar was keeping my account in “suspense” pending full payment. What does this mean? Now, Nationstar claims that I owe them about $8, 000.00 more due to fees and interest.
• Nationstar escrowed my taxes AFTER we agreed on a loan modification, making my monthly payment $500.00 more per month! This was not a part of the terms of my loan modification!
• I am a homeowner who wants to pay my mortgage, but even as an honest hard working individual, it is impossible to keep up with the alleged “fees” that Nationstar keeps adding on without cause. None of these “fees” were reflected in my loan modification, nor was any of this discussed in the loan modification negotiations with the representative from Bank of America at the pre-foreclosure meetings in Court.
• I cannot refinance because Nationstar consistently keeps reporting me late even though my mortgage loan has been modified and I have been making timely payments. Nationstar has also threatened to put this on my credit report, thereby making it impossible for me to ever get out of this twisted situation and ensuring that I have no future.
• It took me 10 years to save up enough money to put a down payment on my home. For the past twelve (12 ) years, I have been paying for my home and maintaining my home and Nationstar wants to take my home away from me even though I have complied and cooperated completely!
• I am a hard working professional and I will not walk away from my home! I have done NOTHING to deserve this and I intend to bring these unlawful practices by nationstar to an end!

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12:54 pm EDT
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Mr. Cooper applying payments

First my loan was sold to nationstar in September. I never had a problem until now. I'm military and split my payments up by my pay period. I always send the last amount on the 13th or 14th so I don't have any late fees. I noticed they said I owed more, I called they said they applied March partial payment to the principles. I asked for a correction. Called back today and said it was denied wth. How can you tell me today that my all the other times was good. All they did was put it in suspension until the rest of the funds come in. So I asked them again to correct it if not, I will fork out money for a lawyer. This total bull crap. Oh the lady stated they are trying to take care of too. You need to do something I pay eveMonth and now you messing with my credit.

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12:54 pm EDT

Mr. Cooper cant contact

it is incredibly difficult to talk with anyone at this company. TYou will be put on hold for 15 mins and then told to call another number and be put on hold for another 15 mins. Someone finally answers and asks to put you on hold. They use the automated system they have to bombard you with a flood of calls if they dont get the mortgaqge payment within 4 days after its due date. Ypu cannot stop this, and you cannot speak with anyone. Try to avoid this comapny. Service is horrible!

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11:41 am EDT

Mr. Cooper mortgage discrepancy

Nationstar bought my loan from my previous mortgage company. So I mailed my payment electronically through my bank to this new mortage co., and 27 days later I get a letter from them stating that they haven’t received my payment. I called to straighten out the error and find out if I had sent it to the wrong place, but the agent that I spoke with hardly spoke any English and just kept saying “um” every time she started a new sentence –which was pretty annoying. I asked her name and she completely ignored me until I asked it 3 times. I got tired of speaking with her because I wasn’t getting anywhere, so I asked to speak to a manager repeatedly, and I kept being told that she was on another call…long story short, Nationstar has the wrong amount monthly payment, and their customer service pretty much sucks. We'll see if I get a call back from the manager.

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3:52 pm EDT
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Mr. Cooper foreclosure while in loan mod process

I applied for a Loan Modification with Nationstar Mortgage. Each time that Nationstar sent me a "Helping You Stay In Your Home" packet with the "Making Home Affordable" documents I would fill them out and sent them back to Nationstar Mtg. 12/19/2014 I received another packet, I returned the completed Loan Modification Documents. 2/15/2015 I was assigned a Dedicated Loan Specialist. I called the number I was given to contact the Dedicated Loan Specialist Sandra Cline [protected] ext 4670521 numerous times. I have never spoken to her because Nationstar's policy is not to transfer calls. The agents were not able to assist me either. I received a Notice of Trustee"s Sale dated 2/17/2015. I called and no one at Nationstar could assist me. The bank bought my home at auction on March 18, 2015. I did not received a Denial Letter from Nationstar Mtg. I read it was illegal to foreclosure on homes while in the loan modification process.

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Bcvargas
Fruita, US
Nov 25, 2013 5:16 pm EST
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Is it legal that nationstar keeps charging me for home inspections? I was late before but have been caught up and I receive a Statement to yet another home Inspection! What's wrong with this company seems like they want me to fall more behind! Is this legal I live In colorado

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5:29 pm EDT

Mr. Cooper negligent

Nationstar's impound account consistently payed my property taxes two months late, one to two days before the late charge. Because the property taxes were past due, I had to pay them out of pocket for my refinance to get funded. Five weeks later they send my $2950.00 to the county, not to me.
If Nationstar would have checked with the county, Nationstar would have seen that the taxes were paid over a month earlier and still past the due date.
Refinance was needed due to Nationstar's refusal to remove the mortgage insurance, despite my meeting the required 78% debt to 22% equity and never being late on a payment.
Now, due to Nationstar's negligence, I have to wait for the county to process the payment that Nationstar states they wired a month ago, that still hasn't posted, and for the county to refund the funds to Nationstar. Then Nationstar said they will send it to me.
Worst home loan company out there.

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8:18 am EDT
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Mr. Cooper forcing foreclosure due to & payments in good standing & and & credit score too high&.

I have been in the process for the short sale program since november of 2014. Nationstar assigned me a preferred agent in my area. We went through all the steps and then finally last week I received a letter dated march 3, 2015 that read:
Congratulations! You are eligible for the short sale program.
It further went on to add that "final approval for this program is contingent upon our review of the purchase contract".

I have had a purchase contract on this house since february, so it seemed that finally my sleepless nights and carrying two mortgages plus utilities would be over. As a single mother on a teacher's salary, these past months have not been easy.
On friday, march 27, I had my agent call nationstar to inquire about the review of the purchase contract. He as told that my short sale had been denied because my credit score was too high. He was also told by my "dedicated" loan specialist that nationstar had sent no such letter.

I phoned nationstar myself and after being referred to the short sale escalation department, then loss mitigation, then back to short sale... I found that no one really knows what is going on. I was told by the last individual with whom I spoke that the letter was a computer generated letter that all customers receive when applying for the program. There was no record of the letter in my file that anyone could see, if they looked. I kept having to read it to them. This so-called computer generated letter will stand up in court.

I was already in equator, their short sale system. I had a buyer and a signed contract. Now... Nationstar in spite of their campaign to help homeowners avoid foreclosure is forcing me into foreclosure.

I had just enough money to make 6 months’ worth of payments, which I have done since I vacated my home in november. I do not need the money nationstar advertises they will provide families who need to relocate; I only needed assistance to sell my home that is $20, 000 under water.

I am now out of money, and based upon my phone call yesterday with a short sale department supervisor, who treated me like the lowest form of life & ndash; I am no longer eligible & ndash; in spite of the letter I received - because I am not behind on my payments, and because my credit score is "too high" - as a result of the fact that I am a responsible consumer. My credit score, by the way has dropped 200 points since february as the result of carrying two mortgages and my debt to income ratio. Yet, according to nationstar, I am not in financial distress.

Nationstar is punishing me for not simply walking away from my former house in november when I purchased a new one. The new home was necessary for my family. I did not need assistance from nationstar to do this. I felt I would be able to lease it, and in fact had a signed contract to do so, but due to my hoa's rental restrictions I could not. So I tried to sell it myself only to find the house will not sell for what I owe.

Nationstar would rather go through the expense of foreclosure than to accept the offer of what my home is currently valued at, simply because I have tried to live up to my financial obligation to them.

Now that I am out of money... I know that the harassing phone calls will begin. Each time they call they will be told of the months they strung me along, had me in equator, had a short sale specialist as well as real estate agent assigned, knew I was continuing to make payments as long as able, knew I was attempting to preserve my good credit. Every reason I was told I was no longer eligible was all in my hardship letter which got me to the point of the attached letter indicating the next step was the review and acceptance of the sales contract on the property.

I am sending the letter of eligibility to my lawyer and to local as well as national news agencies. Nationstar's so called homeowner assistance to avoid foreclosure is a lie they tell themselves to help them sleep at night I guess. I am tired of sleepless nights. My $1029.32 plus utilities, plus hoa dues will no longer be paid - I can cancel the utilities, but the hoa will now place a lien on the house... And if it forecloses, well I suppose nationstar will have to fight that battle.

I cannot understand how anyone would think forcing a single mother, who is a veteran, and an educator into foreclosure that will only cost them money is good business. I have no more money to give. I suppose in retrospect, I should have just walked away. By now... It would only be an unpleasant memory, but my integrity was at stake. Was my integrity worth over $6000 when I am now being forced to do what I so desperately wished to avoid?

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Sqt1388
Coral Springs, US
Apr 14, 2015 8:17 pm EDT

If you have not already you should place a VERY detailed federal reserve complaint. www.federalreserveconsumerhelp.gov I actually just had to do that because Nationstar decided to break into my house and change my locks and claimed winterization .. we live in florida we don't have winter here.

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2:28 pm EDT
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Mr. Cooper placed in unapproved up program

I tried to apply for a loan modification program due to losing my job but my spouse is still employed. They said I do not qualify for the hamp program due to receiving unemployment benefits. Nationstar tried to place me into a forbearance plan called "up program" which would only save me $15.00 a month on my mortgage payment. I told nationstar loan specialist kelly lund via phone and via email that "I do not wish to be part of the"up program"and I want my account to reflect that" I do not want to be part of the "up program". Nationstar placed me in program without my authorization. I am just got off the phone with nationstar - account resolution dept. Which informed me I have to submit in writing via fax that "I do not wish to be in the up program" so they can correct my account. This matter took a little over 2 hours and 3 dropped calls to get to this point. Nationstar really needs to work on their customer service. Tania kelly-zawadzki

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9:31 pm EDT

Mr. Cooper refinance fiasco

The worst experience ever dealing with a financial services company. My Loan Originator David Totty and Closing Coordinator Jane Speas were fine, even enjoyable, but both were embarrassed and equally frustrated with the process.

My loan was delayed multiple times (5) and 4 time changes alone on the closing day for multiple reasons; none having to do with me. With each delay it added more to my closing costs.

What should have been an exciting process turned into a terrible experience. I'd rather have a root canal.

I'm happy to express more, if anyone wants to hear.

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7:17 pm EST

Mr. Cooper fraud, unethical

So frustrated, I want to file a suit with nationstar, someone has to be responsible for the way they treat customer. I was with BOA, they sold my loan without even telling me that they serviced it through nationstar. Then my morgage went up, they gave me the run around about x fees, whatever I paid them, every month I make my payment through nationstar via bank transferred due to numerous reversals payments . They take my money out of the bank then they returned it not knowing the reason then I call to fix the problem, I cannot get through, I have to fight to speak to a manager, I think is it fixed, come to find out they reverse my monthly payment and charge me fees. All I want to do is make a morgage payment, it's alamost as if they want me to be late so they can denie and put me into foreclosure. The worst company ever!

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Mr. Cooper Customer Reviews Overview

Mr. Cooper is a home loan and refinancing provider that aims to assist homeowners in managing their mortgages. They offer a variety of services including loan origination, mortgage servicing, and refinancing options. Customers can access their accounts online to make payments, view statements, and track loan progress. The company also provides tools and resources to help customers understand their home financing options and make informed decisions about their mortgage.

Mr. Cooper In-depth Review

In Summary: Mr. Cooper is a well-established mortgage lender that offers a variety of loan products and services. With a focus on customer service and a suite of online tools, Mr. Cooper aims to simplify the home loan process. Below is a detailed review of the company's offerings, application process, customer feedback, and more to help potential borrowers make an informed decision.

Company Overview: Mr. Cooper, formerly known as Nationstar Mortgage, has a solid history in the mortgage industry. The company provides a range of services including home loans, refinancing, and mortgage servicing. Mr. Cooper serves customers across the United States, offering a personalized approach to mortgage lending.

Loan Products: Mr. Cooper offers various loan options such as fixed-rate and adjustable-rate mortgages, FHA loans, VA loans, and jumbo loans. The terms and conditions of these loans are competitive within the industry, with interest rates and fees that are transparent and in line with market standards.

Application Process: Borrowers can expect to provide standard documentation such as income verification, credit history, and employment information. The online application process is user-friendly, and the approval timeframe is reasonable, with some customers reporting quick pre-approval experiences.

Customer Service: Mr. Cooper is known for its responsive customer service, with representatives that are knowledgeable and helpful. Support is available through various channels including phone, email, and live chat, ensuring that customers can get assistance when needed.

Online Tools and Resources: The company's website features loan calculators and educational materials that are useful for prospective borrowers. Additionally, Mr. Cooper offers robust account management features, allowing customers to easily manage their loans online.

Payment Options: Mr. Cooper accepts various payment methods, including online payments and autopay features. The company's late payment policies are standard for the industry, and they encourage customers to reach out for assistance if they're facing financial difficulties.

Customer Feedback and Reviews: Positive testimonials often highlight Mr. Cooper's customer service and ease of use. While there are complaints, as with any large company, Mr. Cooper appears to be proactive in addressing and resolving customer issues. Overall customer satisfaction seems to be positive.

Financial Health and Stability: Mr. Cooper is considered a reliable and solvent company within the mortgage industry. It holds industry accreditations and complies with regulatory standards, contributing to its reputation for financial health and stability.

Refinancing and Loan Modification: The company offers refinancing options to help customers take advantage of lower interest rates or adjust their loan terms. Mr. Cooper also provides loan modification services, with an emphasis on minimizing the impact on customers' credit scores.

Additional Services and Features: Mr. Cooper provides escrow services and has a functional mobile app, enhancing the customer experience. Special programs are available for first-time homebuyers and veterans, offering tailored solutions to these groups.

Transparency and Honesty: Mr. Cooper is committed to transparency, providing clear terms and conditions and disclosing all fees and penalties upfront. Their marketing practices are designed to be straightforward and honest, fostering trust with customers.

Pros and Cons: Advantages of choosing Mr. Cooper include a wide range of loan products, strong customer service, and comprehensive online tools. Potential drawbacks could be the varying experiences with customer service and the standard fees associated with mortgage services.

Conclusion and Recommendations: Overall, Mr. Cooper is a reputable mortgage lender suitable for a variety of borrowers, from first-time homebuyers to those looking to refinance. The company's commitment to customer service and online accessibility makes it a strong contender in the mortgage industry. Final verdict: Mr. Cooper is worth considering for your mortgage needs, provided their loan offerings align with your financial situation.

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www.mrcooper.com

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