Menu
CB Passport Services National Passport Processing Center

The good, the bad, and the ugly - discover what customers are saying about National Passport Processing Center

Welcome to our customer reviews and complaints page for National Passport Processing Center. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with National Passport Processing Center.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used National Passport Processing Center's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with National Passport Processing Center, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with National Passport Processing Center. Your feedback is an important part of our community and will help others make informed decisions.

ComplaintsBoard
M
11:47 am EST

National Passport Processing Center No passport 8 months

I applied for my passport April 14th 2016, for a trip in Sept.. Received several letters for more proof of who I am sent in every thing I could.. Still no passport.. Now I need a passport for work and still nothing except its processing..
They currently still have my birth certificate my baptismal certificate from when I was born and a copy of a later one.. my ssn card. pictures and mail from 1976 I cannot replace All to prove Im me.. I have never traveled outside of the country and now I need to and I cant get anywhere.. I am beyond pissed because I had a complete expense trip paid for to Costa Rica and lost the opportunity because of them jacking around.. I cant even get an appointment and go because I need to acquire all my documents again to even get an appt.. and now I could lose my job because I cannot get a passport and a work visa.. Ive called and called and keep getting the run around and that there is nothing they can do to speed up the process...

Read full review of National Passport Processing Center
Hide full review
ComplaintsBoard
A
5:07 pm EDT

National Passport Processing Center Failing to change name back to maiden name

On August 9, 2016, I sent in my passport application package with an incredible amount of documentation to substantiate my identity. Now that I am divorced, I have decided to return to my maiden name. I am currently living in Canada and do not have easy access to any passport office or consular. The documents sent in the package include;
My current U.S. Passport in my previous married name.
Original Birth Certificate in my maiden name.
Original Social Security Card in my maiden name.
Court Order declaring a finalized divorce.
Certified Copy of Marriage Certificate for marriage just ended.
Certified Copy of Divorce Certificate from previous marriage.
Copy of Marriage Certificate from previous marriage.

Now, the passport office says that is not good enough. They want me to fill out an additional form. They also want me to provide 3 public records using my maiden name; such as, school records, military records, employment records, tax records, financial records, insurance records. I last used my maiden name in the 1980's. Surprisingly, I could find two of those. Now I have to jump through the hoop of getting two people to fill out and sign an affidavit and get it notarized because I can't find a third document from 30 years ago.

In the meantime, they are withholding my original passport and birth certificate until I can make it into a consular office which is an hour & a half drive away with no parking available. I have serious health problems and I am a single mom. Men are not expected to go through name changes in our culture. I see this as a way the passport office discriminates against women while realizing additional financial advantage.

I believe I have provided adequate documentation and I should receive my passport through registered mail in my maiden name.

Read full review of National Passport Processing Center
Hide full review

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.