Complaint Rating:

Company information:
National Home Protection
42 West 38th Street
New York, New York
United States
Phone: 1 800 608-6045
www.nationalhomeprotection.com

This letter is to complain about service I recently received from Jenkins Appliance a contractor of NATIONAL HOME PROTECTION. A representative of Jenkins Appliance came out to service my cooktop, made his assessment and never acted on it. He was paid the $45 service fee. I expected a much higher level of contractors from this company, and I am quite disappointed. Because we did not want to spend any more time on this problem, we decided to purchase another cooktop.
After speaking with Andy (a representative with NATIONAL HOME PROTECTION) on October 17, 2007, he suggested that I write a letter explaining the situation along with the receipt so that this claim can be properly resolved. I wrote that letter plus several other letters and to this day this matter has not been resolved.

I paid NATIONAL HOME PROTECTION for three years of service and was promised a $50 Home Depot Gift Card for each year. I have not received any gift cards only lies about it is in the mail.

This company is the worst I have ever dealt with.