Complaint Rating:

Company information:
National Home Protection
42 West 38th Street
New York, New York
United States
Phone: 800-605-6045
nationalhomeprotection.com

I was told if I renewed my policy by a certain date I would receive a $50 Home Depot gift card. I renewed and I have never received a card. I was told by Adele in their company that my paperwork was correct and I would receive the card February 5, 2008 but it never came. They are now telling me that it was "denied" and that they will NEVER give me my card, although my paperwork was correctly submitted. Adele misrepresentated herself as a manager. I have never received a telephone call back from anyone in the company. I have been put on hold for 30 minutes and longer with no one ever coming to the phone. I have been told names of managers, and later told they are not managers. I have been lied to by the company and want my Home Depot card or a complete refund. They use the technique of intimindating customers.