Complaint Rating:

Company information:
National Home Protection
42 W. 38th Street
New York, New York
United States
Phone: 800-608-6045
www.nationalhomeprotection.com

On 9/11/2007, I requested (NHP) to send out a contractor regarding a heat pump. NHP responded by sending out a contractor. As a result the contractor repaired the problem as per request. On 12/13/2007, I again request NHP to send out a contractor to repair the same heat pump.This time NHP sent out a different contractor. This repair person recommended the heat pump replace due to normal wear and tear.

As a result of this contractor's recommendation, I contacted NHP as to the status of the heat pump at which time NHP advised me that they declined the request of their contractor because I needed to have had annual inspections of the heat pump.

I in turned advised the company that both repair and maintenance has been applied to the heat pump in which the last two were days were 7/15/2006 and 3/15/2007 by another contractor. NHP still declined the suggestion by their contractor to replace the heat pump. At this time I requested that NHP cancel my three year contract due to their decision not to honor their contract. NHP refused to cancel my contract.