Complaint Rating:

Company information:
National Home Protection
42 West 38th Street
New York, New York
United States
Phone: 800-608-6045
nationalhomeprotection.com

I purchased a 5 year policy. The sales persons said if we were every unhappy with the service we received from the company we would be able to get a full refund. So we purchased the warranty.

3 months go by and we have an issue with a clogged drain. We call them up they were very nice and said they would dispatch someone to come and fix the issue.

1 week goes by no one has called. I called the number they gave me and the number was disconected. SO I call them back and they assigned another company. I called them right away and was told that they do not do drain cleaning. So I called NHP back again and they said that I would have to find a plumber and submit the claim.

I said heck no that is what I paid for you to do so.

Well I needed the sink done so I called a plumber to look at it, had them write up an estimate. I called NHP back again with the plumbers info and told them to get everything setup as I was not going to pay out more then the 45 for the service call.

Well another couple days go by and no one from NHP has called the plumber. I called back again and they were super nasty to me over the phone.

My wife and I were fed up so we said to give us our money back and they said no. So we decided to file a dispute with my CC company, well since it was outside of 90 days they said they could dispute the charge but was not able to guaranty anything.

NHP disputed the charge back and won. I am pissed if it were a couple of hundred dollars i would just push it off as an expensive lesson but we are talking about 1200+ so I am a bit pissed.

I would like to take them to court but they have an arbitration clause built into the contract so I don't know how to proceed.

If anyone could be of any help on how you got your money back that would be great.

Thanks,
John