Complaint Rating:

Company information:
National Floors Direct
Avon, Massachusetts
United States
Phone: 508-521-1900

I signed a contract on July 30, 2008 for laminate kitchen floor to be installed July 31, 2008. the salesman told me if they did not have eough stock he would call me to select a different product. July 31st arrived the installers came but only brought 13 of the 17 cases of quick click tile. they told me the warehouse was going to call them and they would go get the rest of the boxes. They did leave but because they forgot the padding. They installed the 13 boxes they Sid informed me the 4 boxes would be available in the morning August 1. I called early it seems national floors direct did not have the tiles they told me they will be in at 12:00 noon on the delivery truck Dave who is in charge of installation assured me he personally called to confirm my tile was on the delivery truck and John the salesman assured me of this as well. well you guessed it no tiles. floor 3/4 done and National Floors Direct could care less Randy customer service manager was rude and very unhelpful as if this was my fault. he offered me 5% off which is $200.00. John (salesman) states the warehouse should have called him so I could have selected a new product but didn't so they are a fault. Meanwhile I have a kitchen that looks like crap. With company scheduled for that evening naturally we had to treat them out to dinner which cost more than the 200.00 National floors direct offered but my kitchen is unusable. it is now Saturday Dan Reis the big manager is suppose to call me I have no idea what will happen next next truck is Tuesday but i don't have Tuesday off or Wednesday or Thursday or Friday so now we are looking at a much longer time for my kitchen to be unusable. I say this company is unusable. They have made no real attempt to make me happy just lies and shifting blame they should come today take this mess out and install a floor they have in stock Or give me back my money!!! They certainly took my check