Complaint Rating:

Company information:
National Floors Direct
Massachusetts
United States

First warning was a salesman who continually sniffed and jostled his nose in a jerky fashion, making me concerned that he might have a drug problem. In Aug 2009, he measured the room to be carpeted incorrectly. The first install team couldn't install the carpet due to the mismeasurement. They remeasured, and a week later a new crew came out. This second crew had completely naked women tattoos fully visible to my young children, as well as prison markings, Neo-Nazi hate symbols tattooed on their necks, heads, and all over their arms, and skin head hair cuts. They were dripping sweat all over my new carpet as they installed it. They left a huge seam right in the entry way of the room. It soon bubbled up and became even more visible, and a perpendicular seam popped up in the second week. The company agreed, after seeing a photo of the work, to send a 3rd crew out, promising not to send any "skin heads". They even wrote "no skin heads" on the 3rd install form. The 3rd crew admitted the job was poorly done, but said there was nothing they could do with the poor work because they didn't work for the company - they were day laborers and had no say in authorizing repairs. After several unanswered emails, I filed a complaint with the Better Business Bureau.