This letter will serve as final notice for failure to resolve carpeting issues . Last Monday your installers showed up for the 4th time only to tell us that they would not replace the carpet as they were instructed. I could not believe what I was hearing, but remained calm. One installer could speak English and was extremely nice to us. He explained that the carpet would not match the existing carpet. He took a piece and matched it up to the existing carpet and you could readily see that the color was off. He explained that if they replaced the carpet and left the dining room carpet alone there would be a noticeable difference. He also said they did not want to be held responsible, which he said they would be if they did it. The installer (Darwin) called his boss and explained the problem. He was instructed to take the measurements for the entire job. He took the measurements and said he would not do a job that would negatively reflect on his reputation. He apologized several times and said he would take back pictures and the measurements to his boss, and that we would be contacted the next day with a resolution. Well it has been over a week and no response what so ever. I have written two prior letters concerning this issue that has not stretched over four months. All four of your installers said the exact same thing “The entire carpet must be replaced”. I had numerous conversations with Sasha over this issue and was told that everything would be made right last week. I agreed to one last attempt to resolve the issue per my lawyer. We now need to take legal action to end this fiasco. I have been advised to request a full refund for the carpeting based on the events that have taken place. Should you decide not to comply with my request we will file a law suit in Middlesex District Court. I will tell you I have a tremendous amount of evidence to substantiate my claim and council has advised the claim will far exceed the cost of the original install based on lost time, aggravation, and the existing tripping hazard recognized in both previous letters. I expect a quick response to this letter.
P.S. Please note that 3 installers said the entire carpet had to be replaced to make it right. I have their names and took all their information anticipating we may have unresolved issues.