Complaint Rating:

Company information:
National Carpet Care, Inc.
United States
www.natlcptcare.com

I had a quote over the phone to have one 10X10 room cleaned due to a pet accident. They quoted me on the phone of 55.00 I accepted and they came out to do the work. When they arrived the young kid was not very pleasant and rewrote the quote for 128.95. He wanted 35.00 per pet stain. Two where the size of an apple. I had just had my carpets cleaned 3 days prior and he was not treating the whole room. When my husband and I decided to cancel they charged me 25.00 for their time with quite the attitude and when I told him while he was writing up my new contract of 25.00 my husband called the original carpets cleaners and they said they would come back for 50.00 flat rate. The young man said because he was here now he would do it for 50.00 I told him to charge me the 25.00 and please show himself out... Not polite at all from the get go and especially not at the end. I will never refer anyone to this company ever and the beach is a small tight community...