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5-hour wait to pick up a rented car
Complaint Rating: 
Company information:
National Car Rental
Union Square
United States
I rented a car with National one month in advance. I had to pick it up at their Union Square premises in San Francisco. I arrived punctually on the agreed time and date and had to wait for almost 5 hours to pick up the car.
All clients from National and Alamo (both companies share the same premises) were made to wait in line, first in the street under the burning sun and afterwards in an unhealthy garage.
No explanation was given by National or Alamo employees and they did not seem surprised by such unacceptable situation, so I guess it must be usual.
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