National Auto Division
reviews and complaints

My 89-year-old mother signed up for this "policy" and within a month called the center again to cancel, once she realized she had misunderstood her need for it. She was billed over $200 dollars, and forfeited this. In a subsequent phone call, I, her sone, spoke to a representative and asked that the account be cancelled and that we were not requesting a refund, simply a cancellation. i was told the account was cancelled, and took the name of the rep with whom I spoke. Several weeks later we received a notice that our "Extended Vehicle Service Agreement" was about to be terminated due to "non-payment, " and indicated an amount due of $1, 972.66. I called again, and was told that we did owe this money and that the account was not terminated, in fact could not be cancelled over the phone, and that I could not even discuss the terms of the account because I was not qualified to speak on behalf of my mother. I will have to call again, with my mother on the line, and meanwhile we continue to risk our credit rating or who knows what else. Their story does not add up, and we never received any services nor any details of the services supposedly offered.

i bought an extended warranty on my vehichle, when i spoke to the man on the phone it was stated to me that if i did not use any part of the policy at any point i would be refended my money in full. due to the fact that i lost my job and could no lnger pay for this i terminated my policy and tried to get a refund, which i was told that thry would keep over a third of it. the man i spoke with which was a george jones was very rude and said there was no way i could speak to a supervisor. at that point i stated to him that o i would be contacting my attorney, so before you sign amything or have people take money out of your account auotmatically monthly . make sure they are legitimate and stand behind there word...

I was sold a preview policy by a Steve Castelli. I was told that I had 30 days to preview and all I needed was to call to cancel within the 30 days. I attempted once to call and Mr. Castelli told me he would need to speak with my husband to cancel the policy. Upon my second phone call nearing the 30 day, Mr. Castelli told me I would need to send a cancelation letter in writing. I asked to speak to his supervisor because I was quite unhappy about the deception that all it took to cancel was a phone call. Mr. Castelli refused to give me the name of his supervisor. I am very concerned that this policy will not be canceled and am disappointed by the misguided sales tactics and lies that this company uses.