Complaint Rating:

Company information:
National Association of Independent Landlords
6300 Wilshire Blvd., Suite 1410,
Los Angeles, California
United States
www.nail-usa.com

I joined the National Association of Independent Landlords (NAIL) as a standard member on May 9, 2008 with the objective of being able to obtain a credit report of my tenant when become necessary. When I tried to sign in for the membership on the internet, I found the instruction on the webpage was not easy to follow, and the process was very complicate and confused. Later, I called NAIL and gave the person I spoke to all the confidential information. When I went back to the internet, I filled in a member application sheet again with all the confidential information which includes social security number, credit card number, expiration date and the security code. In addition, NAIL asked me to Fax them a copy of my driver license and my property information. So I went to a nearby Fax store the same day, and completed the Fax as they requested.

On Monday, May 12, I received a call from my credit card company. They wanted me to verify that if I made a purchase of $750. It turned out that someone had just used my identity to make a fraud charge. The incident brought me so much trouble I can not describe here. I called NAIL to inform them the incident. The lady I spoke to was not friendly. And she also told me that they did not receive any fax sheets from me. But, I had a print sheet from the Fax store, which showed the fax had been completed. Then, where did the fax go? It clearly indicated that, the way NAIL handles all the confidential information, has a question mark. About my identity theft, I do not know who did it and how it happened. But, it happened right after I gave all the credit card information to NAIL. Therefore, I regret that I did business with NAIL.