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4.2 1571 Reviews

Mr. Cooper Complaints Summary

243 Resolved
316 Unresolved
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9:36 pm EDT
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Mr. Cooper reported to credit bureau

Bank of America transferred our mortgage to Nation Star Mortgage and our loan payment has been consistent and on time.However, due to unforeseen circumstances there was a delay of April payment and we called today May 1 and was told that we would not be reported to credit bureau.Payment was made and found out later that we have been reported to Credit Bureau to frustrate us since we never asked them to refinance our mortgage.This institution has turned to racism due to identity.We requested for a courtesy waive they rejected.This is unfair and prejudice.We never missed any payment since the transfer.PLEASE HELP US.

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barbara sorbello
houst, US
Jun 26, 2014 10:28 pm EDT
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I have paid them $9, 000 in order to get my mortgage up to date with an escrow. I have not had a statement in three months with no call backs They paid my property taxes which I promptly paid back . Now are threating me! Help

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barbara sorbello
houst, US
Jun 26, 2014 10:22 pm EDT
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Sent them 8500 to cover taxes that they paid. I have not received a statement since. They dont return calls. Help!

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11:59 pm EDT
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Mr. Cooper gave me no opportunity to modify with $80,000 liquid equity

Tried to modify for over a year.They supposedly gave me a # to a specialist in foreclosure
I got a hold of him once in a year. And I hate to say it he belonged at McDonalds, No compassion no knowledge with rap music in the back round. I left him over a hundred messages not one call back.So I heard a different story EVERY time I called.Different payoffs different stories and probably spent $100.00 to fax paper work ( my computer was shot) During all of this I was so stressed I couldn't sleep for thirteen days, ambien didn't work Valium didn't work.My doctor said I had gotten some brain damage, Now I have to take Xanax every day.he also said I had post traumatic stress and an anxiety, depression social disorder.There wasn't 1 compassionate or helpful person.They were like robots and I was more knowledgeable than any one there one tried to argue about how much equity I had.So I filed bankruptcy the same day as the auction before my house was sold for $30, 000 less than market all going through a modification. Two days after the auction and my house was sold they sent paper work saying they got foreclosure paper work and would leave me alone.Not even knowing they sold my house. Greed is an American disease.

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Timothy M. Stull
Phoenix, US
Apr 18, 2014 10:37 am EDT

NationStar Mortgage purchase the servicing rights to your mortgage debt at a deep discount. Therefore they operate like a giant collection agency. Since they earn a massive profit foreclosing on properties instead of modifying mortgage loans, they play a had ball game of collections. However, If you strip down the validity of the debt and challenge the debt per the FDCPA you will have a great chance of success v. NationStar. Recently, some of our clients have escalated there cases to litigation and have found an even greater level of success. You must be able to build an incredible amount of leverage v. NationStar to force into cooperation. They are not going to cooperate voluntarily. I have worked on thousands of cases v. NationStar and know exactly how they operate. Feel free to call my office at 877.297.7011 for more information.

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7:49 am EDT
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Mr. Cooper identity theft

I am a victim of identity theft I sent the police report an i. D. Of who I am to nationstar I did everything they ask me to do now nationstar is ignoring my call scott roberts is not aswering me customer service cant help me becase I dont own a home we do I go from here I need help.

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truth is mine
, US
Apr 11, 2014 9:22 am EDT

can you prove it was nationstar were it happened?

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6:56 pm EDT
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Mr. Cooper Mortgage issues

I was on an unemployment forbearance program with Ocwen and in the middle of my program my loan was sold to Nationstar. I immediately contacted th to start the modification application process as I was supposed to do with Ocwen when the forbearance program was almost over. I completed all the paperwork and after 30 days never heard from them i contacted them and they said I wasn't able to be modified and they would roll me into another program to see if I qualify again i heard nothing. I recieived an ACT91 in the mail i immediately contacted them and told them that I was applying for a modification and was told they were looking into another program and now I have this paperwork what are my options? I asked if there was a repayment plan anything to be able to get my mortgage paid they told me no my home was up for forclosure and there is nothing they can do. I tried everything to work with them and they refused never had answers for me and refused to give me any information. Now I have to go to a conciliation hearing to fight for my home because Nationstar is a terrible company and should not be allowed to practice business. They leave you in the dark woth no answers until they try to take your home from underneath you.

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Mr. Cooper Huge increase in escrow

My mortgage was sold from Bank of America to Nationstar mortgage. I no longer get paper statements (but I did not elect to have them stop). I never received any escrow summary/annual review, but today got an email and notice in the mail that my payment was in suspense (not being applied to my loan) because my escrow had been increased. I had no idea. The payment will not be applied to my account until they get the additional funds. They were kind enough to tell me that late fees will be assessed today - how convenient since I only found out today. Additionally, if I want to pay online to avoid the late fees, there is a $9.95 charge.

I called to complain and they kept telling me that the increase is required. They tried to fool me into believing it was required by law...little did they know I am an attorney. They also told me that all mortgage companies do this...well, Bank of America and Countrywide never increased my escrow payments so they could have a 1/6th cushion. There is no good reason $1, 000 of mine should sit in their accounts earning interest for them instead of in MY savings account earning interest for me. What a shady company.

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Dana Shafman
Dana Shafman
Scottsdale, US
Apr 16, 2014 6:04 pm EDT
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Hello all!

dmmurphy, your complaint was one of my favorites because it truly sheds light on the fact that Nationstar representatives blatantly violate homeowner's rights on a daily basis without even knowing that they are doing it, which does not excuse the behavior. Also, there are so many violations compounded into one it is as if they just were trying to see if you were paying attention by throwing at you every violating thing that they could possibly do at once given your situation. How ignorant and abusive! Unfortunately, I have the privilege of dealing with Nationstar on a daily basis and I truly feel that they drain good brain cells from my head as they violate my client's rights under my nose.

Rachel Purkey Brown, I would first call the news to see if they will do a story because Nationstar is ridiculous and then I would look seek the assistance of your military legal assistance to get Nationstar to behave and utilize the Servicemember's Civil Relief Act (SCRA) if needed. That is just so violating let alone unfair and abusive! You have rights and you need to assert your rights either by yourself or by utilizing the resources you have at your fingertips immediately to hold them accountable.

Texas Chickie, your complaint is valid but Nationstar may also have the right to assess up to 1/6 or 2 escrow payments depending upon your state laws so I would check there first with your Department of Financial Institutions or ask a friend in the mortgage industry as they should know the parameters of the law. Inaccurate and unfair reporting is a violation of the FCRA so if they report you in error and refuse to change it then report them immediately to everyone.

I routinely look for posts to answer in hopes that it will not only bring optimism to those homeowners and borrowers in distress but also some basic information to assist in fighting the banks that are "too big to fail" but yet don't appreciate the bailout that we provided in their time of need. The debt collectors like Ocwen and Nationstar are simply just ### but they can be beat at their own game too just like the big banks can be defeated.

END Consulting is a full service strategic debt and credit consulting firm started in 2006 with expertise is debt negotiations coupled with an exceptional track record of strategic consulting to include the real estate industry with a formidable business foundation. We have successfully assisted over 100 clients in the past year alone in achieving desired results with regards to their mortgage loan(s) by stripping down the validity of the debt and forcing the lender or servicer to work with our clients to provide ethical, legal and affordable mortgage workout solutions. The results that we negotiated for our clients were not on the table for most when we took on the client as it took regulatory muscle and aggressive communication to achieve the desired debt restructuring resolutions.

I would be happy to elaborate for anyone as we always offer free consultation until we can determine if we can assist you to include contacting the bank and/or servicer for you for free to uncover the options that exist for you in this situation. You can reach me via email at Dana at ConsultingEND dot com or via the web at ConsultingEND dot com. I have had the pleasure of restructuring millions of dollars in debt and helping hundreds of homeowners...my firm is exceptional at what we do!

Every new beginning comes from some other beginning's END!

Dana Shafman / [protected] Ext 101 / Dana@ConsultingEND.com / www.TheDailyComplaint.com

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Texas Chickie
Sugar Land, US
Mar 25, 2014 5:44 pm EDT
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Again, Nationstar switched communicating to e-mail account. One we never read, because the e-mail account was on our 10-year old loan.

We did not receive a 1098 as required by law. We have not received a statement of our accounts or our escrow payments since they bought the loan over 1 year ago.

Same scenario as another complaint, they increased the escrow by 150/mo and held my payment in suspense until I called. How would I know it had increased without any communication from them. 4 more days and they would have reported me to the Credit Bureau. Where the Hell is an oversight agency for these unethical idiots? I'm old, but I'm not stupid...talk to me lawyer...what is a 1/6 cushion and is it legal?

I'm from Texas and they CLAIM their office is in Texas, God I'm sorry about that. No ethics, no communications, suck in money and if you want something from them, like a monthly statement, a 1098 for your tax return, etc. they can refer you to a customer service representative in another country. This is BS.

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Rachel Purkey Brown
Yigo, US
Mar 18, 2014 8:04 pm EDT

We are stationed on Guam, and BOA sold our mortgage to Nationstar right after we moved in April 2012. We moved from off base to on base house Sept. 2012, and I had only received 1 notice from Nationstar letting us know where to send payments etc. So, Dec. 2012 I call and update all info. We still as of March 2014 never receive any account info other than last years end of year statement! So, my husband calls today to get our tax docs faxed... we are told that we are about to foreclose! Our escrow was increased about $75 and we have been constantly behind for almost a year... but a few months ago I paid 2 payments in one month by mistake... that's what happens when I use web bill pay to remember to pay my mortgage and don't EVER receive a bill and I have paid the same amount I have paid since they first sent a bill. They tell my husband that there is an "early payment penalty" and that it was posted all to principle... not towards any balance due? What in the world? The have not updated info, even though I personally updated it! They have never contacted us! They tell my husband that they have too few employees to contact us! I'm furious. We live in Guam, they can look at the account and see we are military, and see what happened... Now they are saying we need to pay $3500 but there were no fees? It doesn't add up.

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Mr. Cooper Fraud

I also will be filing several complaints against this company. We to had our mortgage sold to nationstar from bank of
America. We were in the process of refinancing through greenlight loans which if a lot of people don't know is the financial dept of nationstar found out the hardway its a so called sister company {right }! We also had very good credit for well over 20 years. So here is our story we refinanced a couple months ago through greenlight loans. The process went well until we made our feb 2014 payment to nationstar. Greenlight set us up with their financial loan coordinator. I made our house payment on the 3rd sent it out the same day and the lady calls to tell me we don't need to make feb. Payment I informed her I already did. She tells me to go to our bank and cancel the check. I have never done that before but she"s the coordinator so ok I will. Then she calls the next week and said they took the payment anyway. I didn't think to much about it cause the money was there. Then we signed papers on our new mortgage the next week. Then she called and told me I needed to wire transfer several hundred dollars to title and escrow accounts which I did by now i'm out several twenty five dollar wire transfer fees. I"ve got a voice mail where she called said our loan has posted everything is good to go. I was relieved because of all the running to get everything done and we would of had a new mortgage payment. Long story short she calls me on march 28th to tell me I needed to make a principal payment to nationstar for feb payment immediately so I did called them the following monday to talk to them they ignored me told me they couldn"t finance anyone who was 30 days pasted due on their morgage !Are you kidding me she"s the one told me to cancel the feb payment. They called me a liar sent me a foreclosure letter 2 days later. Nobody will talk to me about it ruined my credit because good ole nationstar stuck it on there because of a one month missed payment. I am really beside myself in disbelief of how a mortgage company can do that to someone and get by with it. I now have bad credit no new loan messed up escrow account behind on payments because it spilled over into the following month and no relief in sight. Wow how can these people get by with all they have done to people and we all are the ones getting punished

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Mr. Cooper Monthly statements

I was too one of the many customers who's loan was transferred from boa to nationstar. All of a sudden I noticed I was not receiving my monthly statements any longer. When I called nationstar I was informed that it was automated, I advised them I want my monthly statements! I was advised that I had to go online and have to figure out how to request paper statements again. First of all I did not elect the change to begin with. I kept waiting for my annual tax and interest statement, never came. It is now march 8th. I logged onto my account to see if I can figure out how to find and print this. While searching this and still not receiving my paper statements, I looked at my online monthly statement (That I did not elect to do) and noticed that my mortgage payment is increasing $120.68 month due to an escrow review? I never received anything to do with an escrow review and payment increase. This is a $1674.85 annual increase in escrow based off of what they paid out this last year. I'm on a very tight budget every month and already struggle to ensure I can make my mo pymt. How can they justify that much of an increase and not notify me. How many more people are they doing this too!
J. Smith
Oklahoma

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mwalz
High Point, US
Apr 17, 2014 3:17 pm EDT
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Nationstar Mortgage is doing the same exact thing to everyone! We need to find out a way to
stop their fraudulent business practices. If you hear of anything please let me know. You can contact me at walzm@gcsnc.com In the meantime I plan to write letters to every person I feel can and should help. This includes a letter to Obama. I will also write to Elizabeth Warren, who is not afraid to go after the big guys. By the way did you know that Nationstar is owned by former COO's of BOA?

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Mr. Cooper Modification of second mortgage

I have received a modification on my first mortgage year ago. Nationstar has a second mortgage on my home with an interest rate of 13%. They are on the Making Home Affordable Webisite as a company that participates in the this program> I submitted a copy of the approved modification I received to them which they requested. I was told this was all I would need to get a modification of my second mortgage and get that interest rate loweredl. Now they tell me my modification details have not been filed with the Department of the Treasury so they will not consider me for the second mortgage modification. I contacted my first mortgage company who tells me they most certainly did notifiy the Department of the Treasury and are trying to find out why Nationstar is telling me they have not. Bottom line Nationstar has a consumer paying them at 13% interest and they have no interest in helping the consumer lower their debt.

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Mr. Cooper pmi removal request

I have been trying to get my PMI removal request to NationStar since November of 2013.
They sent me forms by email which were difficult to open and instructions via email messaging which I followed. I mailed the forms according to the address contained on them. In December I called and they customer rep told me they were never received. I was given a different fax number than what was on the PMI request form and was told to send it there. I to both the old number on the form and the new one given to me. I emailed a week later and response was the same. No one received it. I was given yet a 3rd fax number. I sent a message to have them please let me know when the request was received. I got a message back that they were sending me the forms(the same ones I just sent them) by the fax they have on file.
I use my work fax and I keep getting the run around. We're not even to the point of getting an appraisal because a I get a strait answer as to who is or is not getting my removal requests. Now my loan number and information is floating out there somewhere in fax limbo to God only knows who.
We just bought our house in June and have already paid off 24% of our mortgage.
It frustrates me that homeowners like myself who intend to pay off their mortgage loan, can't get a break on the PMI. When I asked for a contact number for the PMI dept. I was messaged back that phone contact would not be possible, only messaging via email. What's that about? Are they not allowed phones in the PMI dept where human contact might be able to solve communication issues? Or would they just prefer not to deal with the multiple customer complaints in person.
Frustrated homeowner in Oklahoma

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JingleBell
La Marque, US
Apr 20, 2013 5:28 am EDT
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My mortgage servicer was BOA, they were constantly changing my monthly premium illegally as it is a fixed rate mortgage, they too were raising my escrow, charging extra escrow, etc... I just got it down and finally thought the payment was "normal" and they sold my mortgage to Nation Star the first note came two days before due date of April 17, and premium was hiked up over 100 more than actul monthy premium! This is stressful, bullying, I am so sick of this - what can we do as people who merely work pay our bills, practice kindness day in and day out and then get these horrid jacked up bills, threatening, demanding money in a criminal manner? Please can't we have this stopped? I have children I am raising and with this happening over and over I am finding it more and more difficult to even give them hope... What hope is there when this is happening and NO one is stopping it? These companies are driving people homeless, into illness, etc... This is taking a toll on me after 5 years I just about can't take it anymore.

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Ernest smith
Beallsville, US
Jul 20, 2013 2:27 pm EDT
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Want to pay a payment over the phone 15.00 charge on web site make it before due date ok but on the second of the month 9.95 it charges for everything just made my first payment with them this month hard to get contact with them I would advise anyone that can get a new mortgage with someone else but not bank of American they are the one that sold our loan to them I leaving them myself real quick please they are really bad company

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JCASH
NORTHFIELD, US
Dec 02, 2013 9:57 pm EST

--This company has a bunch of dummy working they try to lie and say you dont have stuff that you already sent just to make the package expire! This is a common thing it has happened 3 times then every time they add different things that we need to send ! Now we are afraid that they hired people at $10 a hr and we give them our social security number our bank accounts and taxes ! Scared to see who opens up new credit cards for me !

Why cant the government help the same thing is happening to so many people the government isnt even stepping in this is a Game and it need to stop noW! Not only if you borrow $200, 000 you owe nation star $600, 000 this company isnt looking for the long turm even though 90 percent of the payment is intrest! A SmaRT BANKER WOULD AJUST ALL THE LOANS TO KEEP MONEY COMING IN AND HAVE AMERICAN PEOPLE ANSWERING THE PHONE NOT IDIA OR GHETTO CUSTOMER SERVICE ! HOW CAN 1 REP DEAL WITH 50 DIFFERENT FILES AND REMEMBER ANYTHING IT IS A GAME AND THE GOVERMENT IS ALLOWING THEM TO STEAL FROM AMERICANS !

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JCASH
NORTHFIELD, US
Dec 02, 2013 9:59 pm EST

EVERYONE NEED TO DO A CLASS ACTION LAW SUIT!

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Mr. Cooper Not honoring bank of america loan mod

My previous servicer, Bank of America, was finalizing a permanent loan modification for me when all of the sudden it was sold to Nation star Mortgage. I have been getting the run around since early December from Nation star saying they will honor the mod and to just keep making my payments. I call them everyday and they just keep saying the same thing. Meanwhile, they have not even deducted all the payments I have been making them. When I ask for the balance it is always the same with another month's payment added to it. I don't know what to do at this point. Every time I call them, a different representative is on the other end of the phone conversation even though I was told by letter I would have a certain point of contact person. I have left this person numerous voice messages and have never received a call back from him. HELP!

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helpingotherswithmtg
San Andreas, US
May 22, 2015 7:13 pm EDT

So to give my insight on the issue, it looks like when you were with BOA they did not finish your modification and when you got transferred over to NSM they cannot honor a mod that has been offered by your previous servicer. You can apply for a loan mod but like the previous comments state above it does take time. Now personally from my experience with NSM they are more than willing to offer a MOD. That is actually one of their methods to keep people in their homes because when they foreclose on a home they lose money too. Sometimes up to $17, 000 depending on the amount of UPB unpaid principle balance. Because they are only servicers. They have to pay their investor when they can't provide the money that your supposed to be paying them for servicing your loan. Hope everything goes well for you.

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Leigh_Evans
, US
Jul 25, 2014 4:44 pm EDT
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Nationstar NEEDS to be held accountable for their duplicitous and reprehensible actions!

Dana Shafman
Dana Shafman
Scottsdale, US
Mar 20, 2014 4:49 pm EDT
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Hello "Help with Permanent Loan Modification",

I routinely look for posts to answer in hopes that it will not only bring optimism to those homeowners and borrowers in distress but also some basic information to assist in fighting the banks that are "too big to fail" but yet don't appreciate the bailout that we provided in their time of need. The debt collectors like Ocwen and Nationstar are simply just ### but they can be beat at their own game too just like the big banks can be defeated. We do a daily radio show called "the daily complaint" via www.ENDDebtShow.com for consumers like you to highlight abuses and for us to provide a path to the desired solution.

After reading your complaint levied against Nationstar Mortgage, I have some basic information that will put you on the path to holding Nationstar and Bank of America accountable for their actions. If you have further questions, you can find our contact info at ConsultingEND dot com or you can contact me directly via email at Dana at ConsultingEND dot com and we would be happy to discuss your options at no charge to you...we will even call Nationstar for you for free.

Regarding your complaint, both Nationstar Mortgage and Bank of America have violated your rights afforded to you (at a minimum) by the Dodd-Frank Act enforced by the CFPB with regard to mortgage servicing. On January 10, 2014, the CFPB implemented stronger protections for struggling borrowers via the Dodd-Frank Wall Street Reform and Consumer Protection Act (and ultimately RESPA) to include no surprises by the lender or servicer, greater transparency, no runarounds, and employing fair business practices. With that said, there are a few uncertain items that MUST BE addressed before you can proceed with holding them accountable as follows:

~ Did the modification that was entered into with Bank of America get recorded? This is important because if it did that it takes precedence over the prior note or mortgage terms and Nationstar MUST abide by those terms or they are in breach of contract just as they hold you to it when issuing a NOD

~ Where did the payments that you made to Bank of America get applied and have you made any payments that were accepted by Nationstar Mortgage? Neither Bank of America nor Nationstar can hold your payments in a suspense account unless it is clearly states on your trial modification or permanent modification paperwork (you will need to determine if you have a trial modification or a permanent modification and the terms will be key here that are stated on the paperwork as well as who signed the paperwork).

~ What exactly are you paying on at this point (your original mortgage or your trial modification)? If you nor Nationstar can come to an agreement about what you are paying then I would caution you to continue to pay on an agreement that Nationstar is not honoring because the monies might be funneled into a suspense account without being applied, which is in direct violation of the Dodd-Frank Act as well as other laws and statutes that are in place to protect you.

Again, you have rights and both Bank of America and Nationstar Mortgage are clearly violating those rights and they need to be held accountable for their actions as well as refund you any monies that were collected and not applied to your mortgage. You have to become your own detective to unearth the true story and motives behind the actions of servicers like Nationstar and lenders like Bank of America. Please contact us at END Consulting for more information on how to assert your rights with Nationstar Mortgage!

END Consulting is a full service strategic debt and credit consulting firm started in 2006 with expertise is debt negotiations coupled with an exceptional track record of strategic consulting to include the real estate industry with a formidable business foundation. We have successfully assisted over 100 clients in the past year alone in achieving desired results with regards to their mortgage loan(s) by stripping down the validity of the debt and forcing the lender or servicer to work with our clients to provide ethical, legal and affordable mortgage workout solutions. The results that we negotiated for our clients were not on the table for most when we took on the client as it took regulatory muscle and aggressive communication to achieve the desired debt restructuring resolutions.

I would be happy to elaborate for you as we always offer free consultation until we can determine if we can assist you to include contacting the bank and/or servicer for you for free to uncover the options that exist for you in this situation. You can reach me via email or via our website. I have had the pleasure of restructuring millions of dollars in debt and helping hundreds of homeowners...my firm is exceptional at what we do!

Every new beginning comes from some other beginning's END

Dana Shafman
Managing Member
END Consulting
[protected] Ext 101
Dana@ConsultingEND.com
www.ConsultingEND.com
www.ENDDebtShow.com

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Timothy M. Stull
Phoenix, US
Mar 19, 2014 9:40 am EDT

Nationstar is currently in the midst of buying a lot of distressed debt. Since they are deemed a collection agency, their primary focus is to collect money...not modify mortgage loans. Do you have what it takes to battle your way through the loan modification process?

After reviewing a recent article from fellow financial blogger - http://networkedblogs.com/Uphet, I felt the need to dive deeper into real issues that need to be discussed. Don’t get me wrong, I totally respect Mandelman and think his articles are great. However, this on does not address the most important question ~ Do you have what it takes to battle through the loan modification process? For 99% of the general public, the answer is NO. Mortgage servicers and banks do not want to complete loan modifications ~ regardless of what the banks, mortgage servicers, government, consumer help lines or your Uncle Bob has to say about the issue. You see, mortgage loans are simply very large debts that contains collateral as security (the home). These debts were not originated based the concept that they would default and need to be modified. Essentially, when you fall behind on any debt payments….aggressive collection activity kicks in. There is no exception to mortgage debt on this matter. You are battling the bill collector on any loan modification case. You are asking the lender to restructure hundreds of thousands of dollars and forgo repossession of collateral. There is very little incentive for the mortgage servicer to do this. Moreover, even less incentive if the debt servicing rights have been sold at a steep discount. Negotiating with any bill collector can be a very daunting task...and when that task involves big money and the roof over your head, it can be a serious nightmare. You have to ask yourself many questions before taking on the task of a loan modification challenge. Do you have the time to handle it? Hours of phone calls & paperwork are typically the last thing you want to do when you get home from work….especially you have a family. Do you have the wherewithal to argue with the bill collectors? The lenders will shift the case from collector to collector…making it a very emotionally draining process. Do you have the knowledge to review and answer legal demands sent to you? Once your case hits the legal stage the notices that are sent by the opposing counsel can be very complex? Do you have the case strategy to implement if you are denied? It will happen….you need to be able to counter attack quickly. Unless you have serious experience working high end loss mitigation cases, handling this solo is a huge mistake. You need to choose someone with a track record of success and can refer you to at least 5 satisfied clients. I can refer you to hundreds of satisfied clients. I have 25 years’ experience counseling clients with serious credit / foreclosure issues. I have worked on both sides of the fence ~ 13 years in legal collections and 12 years in loss mitigation. I have a serious track record of success and unparalleled experience in the loss mitigation arena. Feel free to call my office at 877.297.7011 with any questions.

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Mr. Cooper Payment plan agreement issues

In December of 2013 I started a payment agreement with Nation star mortgage because of some financial strain that month. I presume to ask the customer service representative many questions none revolved around credit or credit rating. This is something that I should have Asked. I Decided to move forward with this arrangement rolling Decembers payment into the following 3 months. January I made my first payment for this Agreement. February came around and I received a credit Alert. Nation star Mortgage reported that I missed the December payment and late in January. Upon checking my credit this lowered my score More than 50 points.which is now affecting some of my other account using credit. In February I called nation star to confirm whether or not this was an error. I was under a payment agreement. Nation star finally stated at that time, the agreement was only for the late fee which is bull. For clarification I made this agreement with nation star prior to being late in December. So far they have done nothing, and the customer service representative said they're going to do nothing and that I can report it to the credit rating Company and they would denied the claim. At this point I don't know what else to do with the exception of accepting it, and I don't want to any advice? Thanks Matt

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Mr. Cooper Consumer information

I have also been a victim of Nationstar Mortgage, but I have taken this issue a step further. I have researched how to file a formal complaint against this company. If you are serious about taking legal action against this company for violation of your legal rights, then please follow these simple instructions. The more people that file a formal complaint, the more these federal agencies will take notice to correct this problem.

The first agency to contact is the "Consumer Financial Protection Bureau" at either [protected] or by going on line to www.consumerfinance.gov.. You can either log a formal complaint by phone, internet, or they will mail you a complaint form to be filled out and then returned.

The second agency to contact is your Congressional representative for your area. Provide them with the necessary information so they are aware as this may ultimately go before a congressional hearing.

On a final note, if anyone out there knows how to contact these other individuals whom have filed complaints against Nationstar on this site and other sites, then please forward this information to them.

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Dana Shafman
Dana Shafman
Scottsdale, US
Nov 11, 2014 11:47 am EST
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Hello S.Y. Sanger and all other violated Nationstar customers,

We cannot thank you enough S.Y. Sanger for not only levying your complaint against Nationstar Mortgage in an effort to hold them accountable for their actions, but also for doing it in a public forum to help others accompanied by a solid avenue (CFPB) for mortgage relief for homeowners and borrowers…great job! You have turned your lemons into lemonade and have most likely picked up some valuable consumer rights education in the process that will serve you well for the remainder of your life. You MUST know your consumer rights to assert them and achieve desired results!

While I am sorry for the abuse that you ALL have suffered at the hands of Nationstar Mortgage, it is not surprising as we have the unfortunate pleasure of dealing with Nationstar on an hourly basis it seems for our clients that have experienced the same or similar current or delinquent mortgage servicing abuses to include CFPB violations for payments not being promptly and properly credited, restricted dual-tracking, fair review process, no runarounds, notification of foreclosure alternatives, refusal to provide payoffs and most importantly; unfair, deceptive and abusive acts and practices (UDAAP).

I routinely look for posts to answer in hope that it will not only bring optimism to those homeowners and borrowers in distress but also some basic information to assist in fighting the banks that are "too big to fail" but yet don't appreciate the bailout that we provided in their time of need. The debt collectors like SPS, SLS, Green Tree, Ocwen and Nationstar are simply just piranhas but they can be beat at their own game too just like the big banks can be defeated. You CAN win this fight!

With that said, you have provided a variety of wonderful options for homeowners and borrowers for relief in your posting but there are also so many more options available to borrowers and homeowners as follows for relief and action:

FTC
http://www.consumer.ftc.gov/articles/0194-trouble-paying-your-mortgage

HUD/FHA
http://portal.hud.gov/hudportal/HUD?src=%2Fprogram_offices%2Fhousing%2Fsfh%2Ffharesourcectr

FBI
http://www.fbi.gov/about-us/investigate/white_collar/mortgage-fraud

USDOT
http://www.treasury.gov/press-center/press-releases/Pages/tg1065.aspx

RESPA
http://portal.hud.gov/hudportal/HUD?src=%2Fprogram_offices%2Fhousing%2Framh%2Fres%2Frespamor

FDIC
https://www.fdic.gov/consumers/consumer/rights/

We would be more than happy to educate you as to how to fight for your rights. My firm routinely seeks out complaints online so that we can educate as to how to fight back on our weekday show called "The Daily Complaint” where we review a complaint and how to tackle it successfully.

We reviewed your complaint on the show if you would like to listen, visit www.TheDailyComplaint.com

You can learn more by visiting the CFPB's website and becoming educated about the rights afforded you under the FDCPA, Dodd-Frank and RESPA via the CFPB. At a minimum, Nationstar has most likely violated your rights under the CFPB's new mortgage servicing rules (RESPA/TILA) as afforded you via the Dodd-Frank Act. Here is a link to the new rules: http://www.consumerfinance.gov/newsroom/consumer-financial-protection-bureau-rules-establish-strong-protections-for-homeowners-facing-foreclosure/

In the event you have further questions, you can contact me via email at Dana@ConsultingEND.com or via the website at www.ConsultingEND.com or via phone (my full contact information is below) as I would be more than happy to contact Nationstar Mortgage on your behalf or with you to determine the status of your loan as well as what options exist for you as a borrower/homeowner!

Every new beginning comes from some other beginning's END

Respectfully,

Dana Shafman
Managing Member
END Consulting
[protected] Ext 101
Dana@ConsultingEND.com
www.TheDailyComplaint.com

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K Tors
Glen Burnie, US
Oct 16, 2014 7:12 am EDT

Thank you for this contribution. I'll get on it. We paid a lump sum and applied it to our principal with the intent of automatically eliminating the PMI by getting the loan to value ratio below the 77% threshold our former Bank of America loan called for. Then we contacted Nationstar Mortgage to get confirmation it was done. Instead, they told us that they would require we get the loan to value ratio down below the 73% threshold, pay for another appraisal, and then they'd see if they could eliminate our PMI. Essentially, they changed the terms of the original loan (which we all know they can't do). After e-mailing and repeated calls with seemingly disinterested and unknowledgable customer service representatives, we're ready to take action.

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Slm0917
Baltimore, US
Sep 27, 2014 11:43 am EDT

Thank you, I have done what you suggested. I forgot about this agency, they do investigate

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hhhhhhhhhhhhhhhhh
Palm Desert, US
Apr 02, 2014 3:37 am EDT

My loan was sold to Nationstar. I tried for months to get a loan mod, I was denied, they claim that it did not qualify with Fannie Mae, because I'm self employed. Nationstar is the ### of the earth. Thanks for info so, I can file complaints, I have quite a list!

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Underwater 2014
San Antonio, US
Mar 06, 2014 7:50 pm EST

I have already filed complaint on consumerfinance.gov against Nationstar.
They are incorrectly reporting the balloon payment as my past due and adversely affecting my credit.

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Mr. Cooper Distortion/misapplied funds

These yo yo bought my loan back in June of 2013 from bank of America, since than they have messed up my credit score with held money, mis applied fund to my loan accounts, I pay my bills the last 25 years the same way, we had a problem with flood ins, and they took it apond them selfs to apply two polictys to my escrow and once I had my FEMA paperwork turned in to them they still want to keep charging me, I have paid them thousands or dollars and spent hundreds of hours on the phone to straighten this out, and they just keep charging with no summary or balance, I need a person to talk or a web site to keep pursuing this, they are wrecking my credit

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Underwater 2014
San Antonio, US
Mar 06, 2014 8:08 pm EST

complain to consumerfinance.gov
Since this is a mortgage company and not a bank, you can file the complaint on the website for a remedy.

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Mr. Cooper Refi

I have several accounts with NS and was refinancing with Chase. I made a payment to the other account, not the one I was refi-ing, but they applied that payment to the one I WAS refi-ing, so when Chase asked for the payoff, NS had taken that payment and had applied it to the wrong account, thus showing I had paid more, but that wasn't the case, so When NS had taken the incorrect payment and applied correctly, they had given Chase the wrong payoff, leaving it short by the amount of the payment., So when I tried explaining to them how they had applied it incorrectly causing my account to be short, I paid it, but they wont provide me the difference for their error. I also had a customer service agent act as though he was the manager, by placing me on hold, coming back to phone and changing his voice. Nationstar are CROOKS! I know its intentional based on the many complaints.

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Mr. Cooper Lousy customer service and ability to answer questions

Trying to modify my home loan, since June 2013, they repeatedly ask for the same documents over and over and still have not submitted my documents for underwriting. I have had 10, yes 10 of what they call a "dedicated loan specialist" but when I call to speak with that person I get sent to a general call center and no help. I have sent so much of my personal information to them, that I am concerned as to with who or where all my personal information is with.

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snjzaii
Riverside, US
Apr 02, 2015 1:46 am EDT
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I submitted all documents to Nationstar for a loan modification/ I was assigned a Dedicated Loan Specialist who I could not ever reach by phone, I was told that they could not transfer calls/No one was able to give me information regarding the status of my loan application. Ever so often I would receive 2 and sometimes 3 loan modification packers. I would fill them out and submit them to Nationstar. I would be assigned another Dedicated Loan Specialist, again I was not able to talk with. My property was auctioned off on March 18, 2014. I contacted Consumer Affairs to inquire if it is legal to foreclose while in the modification process. Nationstar responded stating they would research the file and contact me within 7 -10 days. I called Nationstar talked to four agents. Each agent told me there was nothing they could do and that I had not submitted all documents. I disputed this. I asked why had I not been notified that they had misplaced my loan documents or denied the loan modification? I requested a copy of the denial letter, I was emailed a Notice of the trustee auction. I contacted Nationstar via Consumer affairs. Nationstar emailed me a denial letter dated June 7. 2014. I never received the June 7th denial letter..

Dana Shafman
Dana Shafman
Scottsdale, US
Feb 05, 2014 11:45 am EST
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Hello AZChef1 and all others frustrated with NationStar Mortgage,

I absolutely feel your pain after dealing with NationStar on a professional level (my staff was professional at least) for the past thirteen (13) months. Everything you are stating is absolutely valid coupled with the fact that NationStar does not do their job unless you call them to tell them to do it (they actually told me that) and escalate every call to an escalation supervisor; but even that doesn't do the trick sometimes. I have had to put a lot of muscle into complaints and escalations for all of my many clients at NationStar just to get documents processed and loan modifications/forbearances/recapitalizations/settlements granted. I have had much success in battling NationStar but it is a fight that requires much time and knowledge...it IS a game after all so the one with the best strategy wins and WE have the best strategy!

Please call me to discuss your frustrations and your desired results. We call NationStar at NO CHARGE TO YOU simply to uncover the current status of your loan along with the options that exist to you as a borrower and to determine if we can help you achieve those desired results. I have been extremely successful in challenging NationStar with regards to laws and regulations since they are unwilling to cooperate unless they are reported and/or challenged. We also list all of the regulatory agencies and major Investors on our website so please feel free to obtain that information on our site as well to further the cause. Once the loan is sold to NationStar, they must comply with the FDCPA laws as well as RESPA laws because they are considered debt collectors now with tighter regulations that they constantly violate.

If you'd like to chat more about your situation please contact me via email (Dana at ConsultingEND dot com) or via our website (ConsultingEND dot com) with absolutely no cost to you to discuss your situation. In the past 13 months I have personally helped to modify 50 loans, settle 12 mortgages, and completed 6 short sales so I look forward to hearing from you. I can tell you that it took many letters to many agencies and constant beatings to get results from NationStar but it is possible so please don't give up...

Good luck!

Dana Shafman
END Consulting
[protected]
Dana@ConsultingEND.com
ConsultingEND.com

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Mr. Cooper Unethical business dealings

Our loan was sold to Nationstar... They Immediately started forecloser proceedings against us because we were behind on payments. After trying to work with them (to no avail) we contacted the North Carolina Forecloser Prevention Fund Group through The Greensboro Housing Coalition. We went to court with them and stopped the proceedings until they could review our case. During this time, Nationstar was to stop all payment demands and any other fees while the NCFPFG decided if we qualified for reinstatement assistance. The amount we owed Nationstar was a little over $7000 at that time. We did in fact qualify and Nationstar was to receive the amount owed so we could resume payments in February. Right after the first of January, we received notification from Nationstar that they did receive our $7000 but that we still owed $5000 in back payments and additional fees. We were told that they were to cease all Fees and Payments until the matter was resolved and in fact our first payment would not be due until February as per our agreement at the court date. Now we do not have the $5000 and we are right back where we started with these folks. I have checked and we are not alone. Nationstar is the worst Lender I have ever dealt with and we are scared that we are going to lose our home due to their unethical behavior. PLEASE HELP! Thanks, Craig and Lisa Pannell Greensboro, NC

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Mr. Cooper refusing to review short sale and would rather foreclose

I have been trying to short sale my property ever since I was denied for a loan modification. I feel I am being discriminated against and the lender has refused to review very good offers with my short sale submission. Most recently I turned in a complete package and Nationstar refused to review and delayed for 2 weeks. Finally they opened the short sale package, only to tell me two days later that there is not enough time to approve my short sale, they are refusing to review my package and will proceed with the foreclosure. Janine Richardson with the bankruptcy department told me that my package should have preceded as my bankruptcy was dismissed the middle of December 2013, that the short sale department should not have delayed as they had proof of the dismissal. Please help, Nationstar is determined to foreclose on me when I am trying to do the right thing.

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Mr. Cooper debt collector or mortgage co?

Nation star aquired our loan from bank of america in 2010 (So they say) but in may of 2013 bank of america gave me a chance to reinstate my mortgage with a $11, 362.00 reinstatement check that they had to have mailed to them by june 28th 2013 which they waited six weeks to cash. Thats when we became aware of nation star and the loan being sold to nation star in 2010 no welcome letter no new adderess to send our payments to, no balance, no payoff ammount. No correspondence by phone or mail what so ever. I have tried to call them numerous times since last may just to get my call transfered for an hour and a half about four times or disconnected in the process. I have hired a real estate attourney when I found out that my home had been sold at an auction on may 24, 2013 by nation star from a realtor that came to my home and offered my wife $5, 000 to move out. I went off the chain and went to bank of america and all of a sudden the sale was off. So who is nationstar mortgage co llc? A debt collector? The first and (Only) correspondence I have recieved from them as well as the attourney I retained was on december 23, 2013 asking for a copy of my homeowners insurance and thats it. With bank of america the insurance was in with the payment. So since this mess has come to light I went and bought my own home coverage. As lucky as ive been rolling the house could have burned down, ya think? Dont I have a right to know if my mortgage has been sold? Shouldnt I be aware of who is taking my money and how its applied toward my loan? The reason I got behind in the payments is because I was in a car wreck and almost lost my leg. I want to pay theese crooks off. They have forced me to use a hard money lender and put an apartment complex ive had in so. California since 1978 for collateral because ive paid all my credit cards off and was a ghost to the credit reporting agencies. So much for my retirement plan! Im hoping that sombody will read this and tell me that bank of america shouldnt have cashed the reinstatement check and they owe me a free house not being my loan servicer, that would make too much sence after this fiasco... Happy new year

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Mr. Cooper loan modification

I bought my home by Bank of America 2011. Situation happen that led me to hardship. My pay was less than usually since the Post office was under going reform and overtime pay was cut out. But now with step increases and overtime my pay is up again. I had to take in my daughter and her two children. My son came too. Now my daughter got accepted to CNA class and will be working . My son was also making move for work, he got his security certificate. I make catch payment to Bank of America but my loan was sold to Nationstar Mortgage. They immediately took me to foreclosure; I tried to get modification and was given a complete run around. My lawyer tired to get them to give me a modification and they did the same to them no cooperation at all and poor customer services. Hours on the phone just to hear no. I tried making payment arrangements and nothing came out of that. That bank had one person to another with no solution and my worker on the loan change often. I was given the complete run-a-around at the bank. Paper was claim as never received or no enough. Never was given anything in writing. A letter of default on 12/9 and an intention to sell on 12/5 but on 12 /17 the house was sold back to the bank. Making home affordable claim that my house would not go into foreclose and they would stop it. But they said when they gave Bank the paperwork it was decline of any type of modification. Bank told them it was too late I lost my home. I work with the postal services for 15 years. Making home affordable claim they tried to get the home back because of the deviances in the way they went about to obtain the home was not right and I was not given enough time. Also told that there is nothing I can do. They took my home and I have nothing. There should be a lawyer in the area that can help me. I only got 20 days to react. I am still given the run-a -round of getting answers. And been told once the house is closed in foreclosure there is nothing to be done. Now at Christmas time when it too hard to reach the right person soon: My family will be homeless. I am waiting to see who many days I have left to move. My daughter program starts January 17. My grandson is two and three. So three adults and two children will be homeless and everywhere I called it is the holiday season and I can't get the help I needed.

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Dana Shafman
Dana Shafman
Scottsdale, US
Feb 18, 2014 1:18 pm EST
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I might be too late symiller2666 but I am hoping that I am not!

Nationstar is a poorly run company that needs babysitting to wipe their rears and is anything short of compliant and diligent. With that said, I have done at least a dozen loan modifications with Nationstar in the past few months so I know that success can be had for borrowers! Your struggles are all to common and trust me when I tell you that I have battled Nationstar as well as Ocwen,
SPS, SLS, IndyMac, Chase Bank of America, and many many more but have gotten through the ignorance veil by utilizing muscle from regulatory agencies as the gentleman commented above coupled with fierce negotiation tactics and copious communication logs full of time stamps. We list the regulatory agencies on our website at ConsultingEND.com along with FREE HELP links if you need a bit more muscle.

There ARE times when a professional is needed and I can show you that I am a trusted professional running an ethical organization of individuals that truly care about our clients and we also have a vested interest in beating the banks at their own chess game! After all, it is just that a game where the one that fights the longest and hardest wins but the fight can be long and grueling unless you have some dynamic tactics that can knock the debt collector (servicer) off their feet. I am extremely successful at utilizing this tactic to encourage the desired results.

Please visit our END Consulting website (ConsultingEND.com) to check out the "Client Resources" tab and to hear my motivation for starting the company on our new radio show "THE DEBT SHOW" visit www.ENDDebtShow.com. There is no question that you ALL are entitled to be reviewed in a valid manner for debt restructuring by your mortgage lender and/or servicer but it takes muscle and facts; the emotion must be taken out of the equation.

For those that choose to hire a professional, you should make sure that they call your lender or servicer up front at no cost to you to see if they can help you before blindly taking your money without accurate knowledge of your file. There is no way that a firm can determine what options exist for you in which for you to determine if you should proceed unless information is obtained...that is our philosophy at END Consulting!

I would be happy to speak with you about what options may exist without obligation as per our philosophy, we absolutely do not charge to discuss your situation and possible solutions for you. Please contact me via email at Dana at ConsultingEND dot com or via phone at [protected] Ext 101. I have personally helped to modify 50 loans, settle 12 mortgages, and completed 6 short sales in the past year so I look forward to hearing from you. I can tell you that it took many letters to many agencies and constant beatings to get results from Nationstar but it is possible so please don't give up...

Good luck!

Dana Shafman
END Consulting
[protected] Ext 101
Dana@ConsultingEND.com
ConsultingEND.com

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Jim Harvey
Elk River, US
Feb 03, 2014 1:24 pm EST

File a complaint against the servicer and Bank of America at consumer
finance protection bureau. It is the only way, short of a lawsuit, that
you can get them to move. They are, under law, supposed to reply to your
complaint in a minimum period of time as to a resolution. I don't like
having to go to the government for anything. Especially when I consider
them the reason for this problem with mortgages; but this works because
there are legal statues the servicer can't avoid. I have done it and it
has worked. Also let the servicer know that every time you have a
problem with them you will do this. You'll get better treatment because
they now know you have some help.

Consumer Finance Protection Bureau www.consumerfinance.gov

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Mr. Cooper negligence, fraud, breach of contract and unlawful debt collection

BOA sold my mortgage loan to Nationstar and in August 2013 I received a letter stating that they are increasing my monthly payment by $200+ to help pay off my loan within the next 30 years. I called the company and explained to them that legally they cannot do that and that I'm not staying in this house another 30 years due to me being in a lawsuit with the builder (my house has severe structural damage). I was told that if I didn't make the full payment then they would not accept the regular payment of $1050. Nationstar set up an automatic payment from my account and set the date to 16 Dec. On 18 December we found out that we are incurring late fees because it is past the 15 day grace period. My husband asked the representative why they set it up to take money out on the 16th if they knew the grace period was 15 days why would they set up the payment for 16 Dec; she stated she didn't know and if we want to change it then we need to log in online and change it.

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Underwater 2014
San Antonio, US
Mar 06, 2014 7:53 pm EST

Hope you are filing a complaint with consumerfinance.gov.
Nationstar is worse than Bank of American and I didn't think that was possible.

Mr. Cooper Customer Reviews Overview

Mr. Cooper is a home loan and refinancing provider that aims to assist homeowners in managing their mortgages. They offer a variety of services including loan origination, mortgage servicing, and refinancing options. Customers can access their accounts online to make payments, view statements, and track loan progress. The company also provides tools and resources to help customers understand their home financing options and make informed decisions about their mortgage.

Mr. Cooper In-depth Review

In Summary: Mr. Cooper is a well-established mortgage lender that offers a variety of loan products and services. With a focus on customer service and a suite of online tools, Mr. Cooper aims to simplify the home loan process. Below is a detailed review of the company's offerings, application process, customer feedback, and more to help potential borrowers make an informed decision.

Company Overview: Mr. Cooper, formerly known as Nationstar Mortgage, has a solid history in the mortgage industry. The company provides a range of services including home loans, refinancing, and mortgage servicing. Mr. Cooper serves customers across the United States, offering a personalized approach to mortgage lending.

Loan Products: Mr. Cooper offers various loan options such as fixed-rate and adjustable-rate mortgages, FHA loans, VA loans, and jumbo loans. The terms and conditions of these loans are competitive within the industry, with interest rates and fees that are transparent and in line with market standards.

Application Process: Borrowers can expect to provide standard documentation such as income verification, credit history, and employment information. The online application process is user-friendly, and the approval timeframe is reasonable, with some customers reporting quick pre-approval experiences.

Customer Service: Mr. Cooper is known for its responsive customer service, with representatives that are knowledgeable and helpful. Support is available through various channels including phone, email, and live chat, ensuring that customers can get assistance when needed.

Online Tools and Resources: The company's website features loan calculators and educational materials that are useful for prospective borrowers. Additionally, Mr. Cooper offers robust account management features, allowing customers to easily manage their loans online.

Payment Options: Mr. Cooper accepts various payment methods, including online payments and autopay features. The company's late payment policies are standard for the industry, and they encourage customers to reach out for assistance if they're facing financial difficulties.

Customer Feedback and Reviews: Positive testimonials often highlight Mr. Cooper's customer service and ease of use. While there are complaints, as with any large company, Mr. Cooper appears to be proactive in addressing and resolving customer issues. Overall customer satisfaction seems to be positive.

Financial Health and Stability: Mr. Cooper is considered a reliable and solvent company within the mortgage industry. It holds industry accreditations and complies with regulatory standards, contributing to its reputation for financial health and stability.

Refinancing and Loan Modification: The company offers refinancing options to help customers take advantage of lower interest rates or adjust their loan terms. Mr. Cooper also provides loan modification services, with an emphasis on minimizing the impact on customers' credit scores.

Additional Services and Features: Mr. Cooper provides escrow services and has a functional mobile app, enhancing the customer experience. Special programs are available for first-time homebuyers and veterans, offering tailored solutions to these groups.

Transparency and Honesty: Mr. Cooper is committed to transparency, providing clear terms and conditions and disclosing all fees and penalties upfront. Their marketing practices are designed to be straightforward and honest, fostering trust with customers.

Pros and Cons: Advantages of choosing Mr. Cooper include a wide range of loan products, strong customer service, and comprehensive online tools. Potential drawbacks could be the varying experiences with customer service and the standard fees associated with mortgage services.

Conclusion and Recommendations: Overall, Mr. Cooper is a reputable mortgage lender suitable for a variety of borrowers, from first-time homebuyers to those looking to refinance. The company's commitment to customer service and online accessibility makes it a strong contender in the mortgage industry. Final verdict: Mr. Cooper is worth considering for your mortgage needs, provided their loan offerings align with your financial situation.

How to file a complaint about Mr. Cooper?

Here is a comprehensive guide on how to file a complaint against Mr. Cooper on ComplaintsBoard.com:

1. Log in or Create an Account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Mr. Cooper in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Mr. Cooper. Include key areas such as transactions, steps taken to resolve the issue, the company's response, personal impact, and nature of the issue.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against Mr. Cooper on ComplaintsBoard.com.

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Contact Mr. Cooper customer service

Phone numbers

+1 (888) 480-2432 +1 (855) 375-4001 More phone numbers

Website

www.mrcooper.com

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Use this comments board to leave complaints and reviews about Mr. Cooper. Discuss the issues you have had with Mr. Cooper and work with their customer service team to find a resolution.